McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

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Total reviews: 70275 reviews | Star Rating: 4.69
5 Star ★★★★★
 
 
59,790
85.08%
4 Star ★★★★
 
 
4,543
6.46%
3 Star ★★★☆☆
 
 
2,382
3.39%
2 Star ★★☆☆☆
 
 
1,499
2.13%
1 Star ☆☆☆☆
 
 
2,061
2.93%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 2 star reviews. Show all reviews

★★★★★
Reviewed By:
Elaine Shadowens
Jun 9, 2023
Thanks for delivering a better plant I am stool frustrated about the quality of your original delivery. I feel that you should credit me for this order, At least half for all this dissatisfaction. The customer should be pleased with the order
Responded To By:
Bruce McShan / President
Jun 10, 2023
We are so sorry this was not what you expected. Thank you for allowing us to fix the issue beyond a replacement!
★★★★★
Reviewed By:
Joyce Tarpley
Jun 2, 2023
I am a bit disappointed because the flowers don't match the beauty of the image on your website. Also, it's smaller than I thought it would be. For $126.00, I expected a bit more. I should have asked for a measurement regarding the size. Next time I will.
★★★★★
Reviewed By:
Babette
Jun 2, 2023
Plant gets 5 stars. Pricing gets 1 star. I was totally dismayed that you charge $5 for a ribbon! Are you going to start charging for the containers also? I will re-think sending flowers/plants in the future, especially locally. The plant, ribbon, soil and a nice ceramic planter would have been 1/2 the price. Delivery would have taken me 30 min.
Responded To By:
Bruce McShan / President
Jun 10, 2023
We apologize for any inconvenience! Thank you for allowing us to fix this issue for you and make it right!
★★★★★
Reviewed By:
Mickey Boroughs.
Jun 2, 2023
There's a big gap in the middle of arrangement that looks like they just ran out of flowers. All flowers at bottom just bunched together. Person who did this needs more training. Gladiolus we're not even open to add to arrangement. Last 2 I got like this were very pretty. Disappointed !
★★★★★
Reviewed By:
June Henderson
May 26, 2023
Not what I order order was for roses color of rainbow yellow rose with yellow stem. Red rose with red stem etc !!!!!?
★★★★★
Reviewed By:
Laura
May 23, 2023
The leaves on the left side look awful. Disappointed. Not so fresh.
★★★★★
Reviewed By:
Pat prusha
May 22, 2023
I asked for small flowers, no roses. There were just a few flowers in the arrangement.
★★★★★
Reviewed By:
Jane Taylor
May 19, 2023
Not as pictured on your website. Smaller arrangement in a different vase.
★★★★★
Reviewed By:
Mercedes pena
May 16, 2023
Flowers were smaller than the ones ordered
★★★★★
Reviewed By:
Kathy Davis
May 15, 2023
Just as expected, nothing more than expected.
★★★★★
Reviewed By:
Heather Garcia
May 14, 2023
Doesn't look like the photo I ordered
★★★★★
Reviewed By:
Felicia Farnsworth Kallas
May 14, 2023
I am very confused. I ordered the same arrangement for my mother and daughter and the pictures sent in these "rate you order" emails is not the same as what was delivered. The arrangement for my daughter was absolutely lovely and did not look at all like what the picture looked like. I have no idea what the arrangement for my mother looked liked. I can only hope that it was as lovely as the one for my daughter. The pictures need to represent what was actually delivered.
★★★★★
Reviewed By:
Kevin Ritchie
May 13, 2023
Small and unimpressive
★★★★★
Reviewed By:
Misti Green
May 13, 2023
I appreciate a photo being provided. I am disappointed in the color s brand of the arrangement. Online the Teleflora Precious Amethyst was light pink, lilac and Lavendar - pastels. The arrangement to be delivered is deep colors - it looks harsh, really. In the past I have been impressed with the arrangements I have purchased - not this time.
Responded To By:

May 15, 2023
We apologize that this was not what you were expecting! We did try to reach out to you to further discuss this with you. If you'd like to give us a call back at 214-324-2481 we'd be happy to correct any issues!
★★★★★
Reviewed By:
Linda Summy
May 13, 2023
It's ok. I thought It would be in a vase with pretty colorful flowers. It looks like a fall arrangement. Disappointed
★★★★★
Reviewed By:
Susan Conrad
May 12, 2023
Too Many White flowers in this arrangement!! Not what I ordered! I know you will substitute if you dont have enough flowers from the original picture of this selection : Telefloral Aqua Bouquet . Where is the purple filler & different shades of pink Rose's & other pink flowers! Very Disappointed!! ALSO was overcharged I had selected the Standard version for $60 / Not for $70. I'm sure my daughter liked it ; but I wouldnt have chosen the version that you sent!
★★★★★
Reviewed By:
Ann Windham Steudte
May 6, 2023
Bouquets supposed to be landscape : horizontal oriented. Light airy whimsical Not red or dark flowers Purple yellow orange and pink Very disappointed
★★★★★
Reviewed By:
Rhonda Matthews
May 6, 2023
Looks a little small for the price. A lot of green and not enough flowers. Just looks really plain. I Do appreciate getting a photo. It's nice… I just expected a little more for the price.
Responded To By:

May 6, 2023
We apologize that this was not what you were expecting. We did reach out to you this morning to correct the issue. Please give us a call back at 214-324-2481.
★★★★★
Reviewed By:
Rae Kozinsky
May 2, 2023
I chose a bouquet from the options displayed on your website based on its bright, fresh-lookng blooms and it's artful design. What my sister-law received was a lacklustre bouquet of standard design. I am not pleased.
Responded To By:

May 2, 2023
We apologize that this was not what you were expecting. Thank you for giving us the opportunity to fix this and make it right!
★★★★★
Reviewed By:
Jamie Whatley
Apr 29, 2023
The flowers were pretty BUT TINY! I've never spent that much for the size. Service and everything else was great but quality doesn't match the price.
Responded To By:

May 2, 2023
We apologize that this was not what you were expecting. Thank you for allowing us to correct the mistake!
★★★★★
Reviewed By:
Jerry
Apr 25, 2023
Roses where not fresh
★★★★★
Reviewed By:
Maureen felley
Apr 22, 2023
This was supposed to be for a baby girl; and there was supposed to be a little stuffed elephant with it.
Responded To By:

Apr 22, 2023
Glad we were able to get this worked out. We are adding more pink flowers now and the elephant is safe and sound in the bag
★★★★★
Reviewed By:
Misty Varsalone
Apr 22, 2023
Normally you guys knock it out of the park, but these aren't really what I was looking for, but they will do for our event tonight. Thank you.
Responded To By:
Bruce McShan / President
Apr 22, 2023
We apologize that these were not what you expected originally but I am so glad I spoke with you and we were able to get these fixed to your liking!
★★★★★
Reviewed By:
Pablo Olmos
Apr 20, 2023
From the picture I was shown to seeing this one here ! I thought it had more roses on this picture I only see two .
Responded To By:

Apr 20, 2023
We apologize this was not what you were expecting. Please give us a call at the store 214-324-2481 and we will be happy to correct any issues.
★★★★★
Reviewed By:
Jackie Barausky
Apr 13, 2023
I was not happy with this order at all. I ordered a deluxe they gave me a regular. I asked for no carnations, and when I called, I was told that they would put in more roses, but they didn't. Lastly, I asked them to send me a photo for approval first and that didn't happen either.
Responded To By:

Apr 13, 2023
Wed apologize that this was not to your expectations. Please call us at the store 214-324-2481 and we will get this corrected.
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