McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 72195 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
61,565
|
85.28% |
| 4 Star ★★★★☆ |
4,605
|
6.38% |
| 3 Star ★★★☆☆ |
2,413
|
3.34% |
| 2 Star ★★☆☆☆ |
1,523
|
2.11% |
| 1 Star ★☆☆☆☆ |
2,089
|
2.89% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
WHC
WHC
Sep 24, 2015
The premium (extra charges) selection is not what one would expect in arrangement nor nor size.
Reviewed By:
Pamela Hines
Pamela Hines
Sep 22, 2015
It is a very pretty arrangement. However, the only flower I requested specifically was the gerber daisy. Maybe there is more in the back that I can't see.
Reviewed By:
Bucky
Bucky
Sep 20, 2015
For one the bow on basket is ugly not that much fruits in basket and the bow should have been a man color not two different pink that's so ugly I would like to have some of my money back.who ever did this basket up needs more training on decorating.
Reviewed By:
Lisbeth
Lisbeth
Sep 18, 2015
I ordered the deluxe bouquet this bouquet is nice but definitely not worth what I paid for.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Sep 18, 2015
THANK YOU. I WAS HAPPY TO TALK TO YOU THIS MORNING TO GET THIS RESOLVED. RONDA
Reviewed By:
j goudeau
j goudeau
Sep 12, 2015
Cannot see the full contents and check the upgrade. Otherwise beautiful packaging
Reviewed By:
Demetria Moore
Demetria Moore
Sep 8, 2015
These are not the colors I asked for. I asked for white and blue/masculine colors with a brown twig basket. These are orange and yellow colors. The plants look nice just not the right colors.
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Sep 8, 2015
Deme - Thank you for letting us know of the color choices you preferred. As we discussed earlier per phone call, we will make those changes and send you a new picture. Your satisfaction is very important to us.
Reviewed By:
SallyGrinsfelder
SallyGrinsfelder
Sep 5, 2015
Writing looks like a toddler did it! Not professional at all
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Sep 5, 2015
THANK YOU FOR BRINGING THIS TO OUR ATTENTION, WE REDONE THE WRITING ON THE BALLOON AND SENT YOU ANOTHER PICTURE. SINCERELY.
Reviewed By:
Rebecca
Rebecca
Sep 5, 2015
I cannot see the bowl other than what appears to be some sort of price tag stuck to the bottom of it. The bowl in the photo on your website appears larger but this one may just not be lit well. Please remove the label on the bottom before delivering. A
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Sep 5, 2015
THANK YOU FOR YOUR REVIEW , WE DID ADD THE MYLAR BALLOON YOU REQUESTED AND I AM NOT SURE ABOUT THE TAG YOU MENTION I DID NOT SEE THAT. SINCERELY.
Reviewed By:
Lou Anne Elliott
Lou Anne Elliott
Sep 4, 2015
Flowers were nice but I wasn't at all impressed with the container it was in. When it arrived I received a call from the recipient that it looked like the container was damaged. Never had any quality issues ever in the past but dissapointed with this arr
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Sep 4, 2015
Lou Anne - Thank you for your feedback. We have tried to reach you by email and phone, and look forward to speaking with you so that we may come to a resolution. Please contact us at your earliest convenience.
Reviewed By:
Amy Blevins
Amy Blevins
Sep 1, 2015
For $70.+, I was hoping for an arrangement with a bit more creativity. If I'm being honest, this looks like an a bouquet I could have picked up at the supermarket. Pretty, but a bit disappointing.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Sep 1, 2015
THANK YOU FOR YOUR REVIEW AND BRINGING THIS TO OUR ATTENTION. I WAS HAPPY TO TALK TO YOU BY PHONE AND IF WE CAN DO ANYTHING FOR YOU PLEASE LET US KNOW. SINCERELY
Reviewed By:
Nancy Neal
Nancy Neal
Sep 1, 2015
I was disappointed in the choice of flowers, and flowers on the bottom looked as if they were falling out of the bouquet. This was a company arrangement, but no one from MTI knew which flowers they had help purchase.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Sep 1, 2015
THANK YOU FOR YOUR REVIEW AND BRINGING THIS TO OUR ATTENTION. I AM HAPPY WE WERE ABLE TO DISCUSS THIS BY PHONE. WE APPRECIATE YOUR BUSINESS. SINCERELY
Reviewed By:
Salinas
Salinas
Aug 30, 2015
McShan's flowers are not like they used to be :( this is the 2nd time this year that we have been disappointed in the quality of the flowers. 30% of the flowers were dead upon delivery. Even though McShan's compensated for the mishap. Still disappointe
Responded To By:
Bruce McShan / President
Bruce McShan / President
Aug 31, 2015
WE ARE SO SORRY ABOUT YOUR DISAPPOINTMENT WITH THE QUALITY OF THE FLOWERS THE LAST COUPLE TIMES YOUR ORDERED. SOMETIMES THAT HAPPENS WITH FRESH FLOWERS AND WE DO TRY AND MAKE IT RIGHT FOR OUR CUSTOMERS. THANK YOU SO MUCH FOR YOUR REVIEW.
Reviewed By:
SRG
SRG
Aug 28, 2015
The arrangement above was not as advertised on the website. I was disappointed as the one on the site is a more vibrant arrangement and appears to have more and different flowers. However, it was acceptable although underwhelming.
Reviewed By:
Lourdes
Lourdes
Aug 28, 2015
Nothing like the picture on the website. Flowers look somber, even wilted. I am actually embarrassed if this gift makes it to my friend. If this is the quality of your product, I would not like the gift to be delivered.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Aug 28, 2015
Lourdes - Thank you for your review and bringing this to our attention. After speaking with you this morning, we are pleased that the replacement arrangement was more of what you were expecting, and that it met with your satisfaction.
Reviewed By:
Charles Harness`
Charles Harness`
Aug 26, 2015
When I said I wanted MOSTLY pink, I meant MOSTLY pink. I see more yellow in this than pink and the roses look more red than pink. Not overly pleased.
Responded To By:
Bruce McShan / President
Bruce McShan / President
Aug 26, 2015
Mr. Harness - Thank you for taking the time to talk with us and explaining your expectations for this arrangement. Your satisfaction is our utmost importance.
Reviewed By:
McGinn
McGinn
Aug 15, 2015
The blue ones are sort of a disappointment. I sent these to a co-worker after she had her first child, a son...this is her favorite flower and i knew blue was an option. If i had known the blue pigment was this weak, i would have sent something else. T
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Aug 17, 2015
THANK YOU FOR BRINGING THIS TO OUR ATTENTION YOUR FEEDBACK IS VERY IMPORTANT TO US, PLEASE CONTACT US IF THERE IS ANYTHING WE CAN DO TO FURTHER ASSIST YOU. SINCERELY
Reviewed By:
Cris
Cris
Aug 11, 2015
It seems like it could use a couple of more flowers. I thought that the extra would make it a deluxe?
Reviewed By:
Michele
Michele
Aug 11, 2015
It doesn't look like what's on your website. Don't care for the darker roses. Would rather have all pink.
Responded To By:
Bruce McShan / President
Bruce McShan / President
Aug 11, 2015
Michele - As always, we appreciate your feedback. Per our conversation, thank you for allowing us the opportunity to provide
assistance and resolution.
assistance and resolution.
Reviewed By:
Francie Runmark
Francie Runmark
Aug 10, 2015
The picture online was a tall arrangement! This looks short with straggly greens.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Aug 10, 2015
THANK YOU FOR YOUR REVIEW AND CALL TO US, WE WILL REDO THE ARRANGEMENT TO THE MCSHAN PURPLE ORCHID VASE INSTEAD OF THE MCSHAN PURPLES ORCHIDS IN THE BLACK SOHO VASE.
Reviewed By:
Diane/Reunion Church
Diane/Reunion Church
Aug 6, 2015
I know your rep mentioned to me that it might not look just like the picture; however, I don't think you should have the All Pink one listed on your website if you can't make it. I have been ordering an All Pink or All Blue (for new babies)for almost a y
Responded To By:
Bruce McShan / President
Bruce McShan / President
Aug 6, 2015
Diane - Per our conversation, we have re-submitted this to the designer and will send a picture of the arrangement, with more pinks. As always, we appreciate your feedback. Please don't hesitate to let us know if we can assist your further.
Reviewed By:
MSA
MSA
Aug 4, 2015
The photo when I ordered showed a nice white pot that appeared to be clay or something other than plastic. This shows that you are delivering a green plastic pot. I'm not happy about this change.
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Aug 4, 2015
Michelle - I'm pleased that we were able to come to a resolution on the container, and that it will be to your satisfaction. Thank you for the feedback and please let us know if there is anything we can do to assist you further.
Reviewed By:
Karen
Karen
Jul 30, 2015
I called to place an order for delivery, i was told it wouldn't be a problem to have it delivered the next day by the specified time but it wasn't delivered at the location or time and I ended up having it delivered to myself instead. .i was so disappoint
Reviewed By:
Alex cross
Alex cross
Jul 27, 2015
I ordered the Green Charm bouquet but with pink roses & white hydrangeas. All I asked for was pink & white.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Aug 1, 2015
Hi Alex,
I am so glad we were able to speak today. I am happy to hear you are satisfied with the way we resolved the issue.
Thank You,
McShan Florist Customer Service
I am so glad we were able to speak today. I am happy to hear you are satisfied with the way we resolved the issue.
Thank You,
McShan Florist Customer Service
Reviewed By:
Jessica Yang
Jessica Yang
Jul 25, 2015
This basket has no variety and looks very different from the photo from your website.
Reviewed By:
September Giese
September Giese
Jul 24, 2015
It was very small for the price.
