McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

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Total reviews: 69717 reviews | Star Rating: 4.69
5 Star ★★★★★
 
 
59,292
85.05%
4 Star ★★★★
 
 
4,524
6.49%
3 Star ★★★☆☆
 
 
2,361
3.39%
2 Star ★★☆☆☆
 
 
1,493
2.14%
1 Star ☆☆☆☆
 
 
2,047
2.94%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 3 star reviews. Show all reviews

★★★★★
Reviewed By:
RA
Jan 8, 2025
It looks as if some of the leaves are wilted, and makes the plant look sparse. I'm a little disappointed with this one. Maybe it the angle of the picture presentation.
Responded To By:
Tracy Mayes / Manager
Jan 8, 2025
I think the picture is not a good angle. However, if you are not happy with the plant, please give us a call to customer service and we are happy to help.
★★★★★
Reviewed By:
Richard Riojas
Dec 31, 2024
Pretty but too simple. I wanted more colors.
Responded To By:
Tracy Mayes / Manager
Dec 31, 2024
Richard, when we spoke, I wish we would have discussed your color preferences. If you're not pleased with the colors we chose, please give us a call and we can help.
★★★★★
Reviewed By:
Paula McKenzie
Dec 24, 2024
They were pretty but wasn't as pretty as last years . Last years had more ornaments on it . This years was a litte skinner. Thank you
Responded To By:
Lizbeth DeLaRosa / Sales
Dec 26, 2024
We apologize for the inconvenience, we have experience a price increase in most of our items, definitely let us know upon Pick up and we can always fix the items at the moment before leaving our store.

Thank you Paula!
★★★★★
Reviewed By:
Olevia Williams
Dec 22, 2024
I was thinking the Christmas cactus show red color in a white basket.
★★★★★
Reviewed By:
Stephen Burgard
Dec 15, 2024
35.00 to deliver is ridiculous. Hidden fee until check out
Responded To By:
Lizbeth DeLaRosa / Sales
Dec 16, 2024
Dear Stephen,
We're sorry to hear that you feel like you were overcharged for your delivery. We strive to offer fair and competitive pricing, but our business hours are Monday-Saturday 8AM... More
Dear Stephen,
We're sorry to hear that you feel like you were overcharged for your delivery. We strive to offer fair and competitive pricing, but our business hours are Monday-Saturday 8AM-5PM which we charge $19.95 delivery. On Sundays with our flower shop being closed we do charge a $34.95 delivery. Sorry for the inconvenience this may have caused. If you have any further questions please contact our customer service department at 214-324-2481.

Thank you!
Less
★★★★★
Reviewed By:
Casandra
Dec 7, 2024
iT WAS JUST OKAY
★★★★★
Reviewed By:
Anna DeLuna
Dec 6, 2024
I thought there would be more dark orchids. The dark purple ones. Would it be possible to have a little more white in? The gray ones look a little wilty
Responded To By:
Tracy Mayes / Manager
Dec 6, 2024
Dear Anna, Thank you for letting us know your concerns. Our designer is reworking the bridal. Please feel free to contact us if you have any other questions or concerns. Our number is 214-324-2481.
★★★★★
Reviewed By:
Traci Wilkerson
Dec 5, 2024
It may be a nice arrangement, but it's definitely not as bountiful as the arrangement pictured on your website. The arrangement pictured on your website had a much larger ratio of flowers.
Responded To By:
Tracy Mayes / Manager
Dec 5, 2024
We're very sorry to hear that you were not pleased with our easel spray. As an extension of your satisfaction, we must also extend an apology for not meeting your expectations. For any problems, ... More
We're very sorry to hear that you were not pleased with our easel spray. As an extension of your satisfaction, we must also extend an apology for not meeting your expectations. For any problems, we're eager to assist you in finding a resolution that we are certain you'll approve of. Please call our customer service team and explain your issue in full. We would be delighted to be of assistance.
Less
★★★★★
Reviewed By:
Angie Aldridge
Dec 3, 2024
Not as full as the photo online...
★★★★★
Reviewed By:
Karie
Nov 21, 2024
Honestly, not much ‘WOW' for $140. Do you agree?
Responded To By:
Tracy Mayes / Manager
Nov 22, 2024
I confirm that our pricing structure is correct. Each flower has its own specific price, and these flowers are more expensive because they are from our higher-end selection. This selection includes po... More
I confirm that our pricing structure is correct. Each flower has its own specific price, and these flowers are more expensive because they are from our higher-end selection. This selection includes popular varieties such as hydrangeas and roses. If you have any questions please give us a call 214-324-2481
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★★★★★
Reviewed By:
Semone Lilly
Nov 15, 2024
On the photo on the website it shows some other flowers that's not in this picture. Where are those flowers?
Responded To By:
Tracy Mayes / Manager
Nov 15, 2024
We apologize if the item in the picture wasn’t available, but we had to use a substitute to make sure you received your order on time. If you are unhappy with the choice we made, we apologize, b... More
We apologize if the item in the picture wasn’t available, but we had to use a substitute to make sure you received your order on time. If you are unhappy with the choice we made, we apologize, but would appreciate it if you could let our customer service team know at 214-324-2481. We are happy to help.
Less
★★★★★
Reviewed By:
Buckymcafee
Nov 2, 2024
No ivy going up the pole to empty
Responded To By:
Tracy Mayes / Manager
Nov 2, 2024
We're sorry the plant wasn't full enough. This plant was delivered at the time and size, as agreed with you. We are here to work with you on how ever we can. Please give us a call at 214-324-2481
★★★★★
Reviewed By:
Marilyn Terrill
Oct 18, 2024
It is beautiful but I requested PINK azaleas.
Responded To By:
Tracy Mayes / Manager
Oct 18, 2024
We apologize if you are not happy please give us a call back at 214-324-2481
Thank you Marilyn!
★★★★★
Reviewed By:
Dawn Coates
Oct 11, 2024
It's really dark and does not contain any sunflowers.
Responded To By:
Lizbeth DeLaRosa / Sales
Oct 11, 2024
Thank you for letting us make this right for you Dawn!
★★★★★
Reviewed By:
Beverly Johnson
Oct 6, 2024
I love the arrangment but my name (BJ) was left off the ribbon. Also, the blue color was not the correct blue as I came in with a picture from previous order of our school colors. They give a credit for the ribbon and for my name missing but it still didn't fix the disappointment of me and my classmates to make it right for a home going celebration. Yes I like getting photo but it was 3 days too late.
Responded To By:
Lizbeth DeLaRosa / Sales
Oct 7, 2024
We apologize for the mistake, when you came in to place the order we copied the names you had written down for us on a paper. We did ask you royal or light blue however your decision was royal blue as it was on the picture you showed us.
Sorry for the confusion.
Thank you Beverly!
★★★★★
Reviewed By:
Irene Reyna
Oct 2, 2024
I was disappointed with my order. I ordered the Butterfly Kisses Garden which had very different plants in the picture on the website. I understand there can be a shortage of plants but this order looks totally different. The picture I saw had several butterflies and this arrangement has one from what I can see. I also asked that any flowers or butterflies be a bright color like yellow or red. I even explained why. I did not get what i requested.
Responded To By:
Tracy Mayes / Manager
Oct 2, 2024
We apologize for not confirming the right arrangement. Thank you for letting us know and resolving the issue.
★★★★★
Reviewed By:
Donna Chavez
Oct 1, 2024
I'm a little disappointed, looks a little bare in front. I wish there were more flowers. I do love getting a photo. Thank you very much.
Responded To By:
Tracy Mayes / Manager
Oct 1, 2024
Donna, If you are not happy please give us a call we are happy to help.
214-324-2481 Thank you.
★★★★★
Reviewed By:
Lena Hatcher
Sep 29, 2024
This is the first time that I have been disappointed. However, I know that mistakes happen. My recipient did not receive the wine. Please credit my account for the costs associated with the wine. She was happy with the roses.
Responded To By:
Tracy Mayes / Manager
Sep 30, 2024
We apologize we can not leave the wine unless we are shown an ID. We then will set up a time to redeliver the wine with the recipient. Thank you Lena
★★★★★
Reviewed By:
Cathey Hand
Sep 28, 2024
Beautiful flowers, however, I did not want a bow, just ribbon winding through the arrangement.
★★★★★
Reviewed By:
Mary Thomas
Sep 26, 2024
To be honest doesn't look as full as I expected for 75$ . Maybe those are expensive flowers but they are not roses? Just being honest.
Responded To By:
Tracy Mayes / Manager
Sep 26, 2024
Mary, If you are not happy please give us a call and discuss what flowers you want. This was a designer's choice arrangement for a man. If you want specific flowers let us know and we are happy to help. 214-324-2481 Thank you
★★★★★
Reviewed By:
Martha Cross
Sep 25, 2024
No ribbon? Very plain looking
Responded To By:
Tracy Mayes / Manager
Sep 25, 2024
Give us a call and we are happy to help. 214-324-2481 Thank you!
★★★★★
Reviewed By:
Carolyn Bohlar
Sep 25, 2024
Not sure how I like it until I see it in person. Not impressed with the picture.
Responded To By:
Tracy Mayes / Manager
Sep 25, 2024
I believe once you see it you will be happy. Thank you Carolyn!
★★★★★
Reviewed By:
Alice McCloud
Sep 13, 2024
Not as specified -
Responded To By:
Tracy Mayes / Manager
Sep 13, 2024
Thank you for talking with us about your order Alice!
★★★★★
Reviewed By:
Vikki pruitt
Sep 10, 2024
I requested an upgraded vase but it arrived with regular vase that's on the website. The flowers were beautiful but I was very disappointed in the vase.
Responded To By:
Tracy Mayes / Manager
Sep 10, 2024
If you are not happy please give us a call at 214-324-2481 Thank you Vikki!
★★★★★
Reviewed By:
Nikki Evans
Sep 10, 2024
🥲
Responded To By:
Tracy Mayes / Manager
Sep 10, 2024
Please give us a call if you are not happy 214-324-2481 Thank you Nikki!
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