McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

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Total reviews: 65661 reviews | Star Rating: 4.68
5 Star ★★★★★
 
 
55,570
84.63%
4 Star ★★★★
 
 
4,400
6.70%
3 Star ★★★☆☆
 
 
2,273
3.46%
2 Star ★★☆☆☆
 
 
1,445
2.20%
1 Star ☆☆☆☆
 
 
1,973
3.00%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 3 star reviews. Show all reviews

★★★☆☆
Reviewed By:
Patterson
Dec 23, 2023
I would have liked more flowers and less greenery for $125
Responded To By:
Tracy Mayes / Manager
Dec 23, 2023
If you are not happy with the flowers give our customer service team a call at 214-324-2481 Thank you!
★★★☆☆
Reviewed By:
Bobbie Jones
Dec 19, 2023
I do like getting a photo. It is not what I expected for over $100. I was not expecting something that looked like a Christmas gift. I only wanted a large blooming red or pink Christmas cactus as this was for the family of my cousin that died. I thought I had explained that and just never expected Christmas ornaments on a very marginal looking plant. Maybe I expected too much.
Responded To By:
Bruce McShan / President
Dec 19, 2023
We apologize if you are not happy with the design of you Christmas cactus. If you call our customer service team 214-324-2481 we will be happy to help.
Thank you!
★★★☆☆
Reviewed By:
Jackie Harte
Dec 18, 2023
It would been nice to have "it a boy"
Responded To By:
Tracy Mayes / Manager
Dec 18, 2023
If you are not happy please call our customer service team and we will be happy to help. Thank you! 214-324-2481
★★★☆☆
Reviewed By:
K Robbins
Dec 16, 2023
This was sent as a birthday floral gift, I found it to be plain as it relates to ceramic container. Being that it is Christmas season it could have had some other type of additive such as pine greenery. I was disappointed.
★★★☆☆
Reviewed By:
Marna Pigeon
Dec 16, 2023
This was the second arrangement done as the first one was terrible
★★★☆☆
Reviewed By:
Paula Denise White
Dec 15, 2023
It's okay but not the same as the order as pictured. Please redo at no charge please.
★★★☆☆
Reviewed By:
Leatrice Hammonds
Dec 14, 2023
I didn't realize the flowers would only be one color.
Responded To By:
Tracy Mayes / Manager
Dec 14, 2023
If you give our customer service team a call we can help 214-324-2481
Thank you!
★★★☆☆
Reviewed By:
C.N.
Dec 6, 2023
Not that crazy about the plant for as much as I paid. It kind looks like an Ivy by this picture. But, it'll do.
Responded To By:
Tracy Mayes / Manager
Dec 6, 2023
If you can give us a call to our customer service team we will help in anyway
possible. 214-324-2481 Thank you
★★★☆☆
Reviewed By:
Larry Maupin
Dec 2, 2023
A bit disappointed. I asked for red and yellow flowers and maybe white fillers. Small pink and purple flowers on top of large red and yellow blooms doesn't look good to me. Not the quality design I've come to expect from McShan's.
Responded To By:
Tracy Mayes / Manager
Dec 2, 2023
We apologize if you were not happy with the flowers. If you give us a call to our customer service team we would be happy to help. 214-324-2481
★★★☆☆
Reviewed By:
Jeannen
Dec 1, 2023
I THOUGHT IT WAS GOING TO BE DELIVERED IN A FLUER DE LIS VASE? THATS THE REASON WHY I BOUGHT IT.
Responded To By:
Tracy Mayes / Manager
Dec 1, 2023
Glad we were able to discuss this and correct it for you.
Thank you Jeannen!
★★★☆☆
Reviewed By:
J G
Nov 29, 2023
Have used you for many years and always happy and have recommended you to family and friends, but the plant I ordered yesterday seems a little sparse and doesn't look like a $100.00 dollar plant! A little disappointed!
Responded To By:
Tracy Mayes / Manager
Nov 29, 2023
It looks like we are working on getting you a new plant. Thank you for
letting us know so we can get it right.
★★★☆☆
Reviewed By:
Sharon Dupuis
Nov 28, 2023
Lovely
Responded To By:
Tracy Mayes / Manager
Nov 28, 2023
Thank you Sharon! If there is anything we could have done to make these better
please let us know. Thank you
★★★☆☆
Reviewed By:
Nidia Diaz
Nov 22, 2023
Unfortunately, does not look as pictured online.
Responded To By:
Tracy Mayes / Manager
Nov 25, 2023
If you give us a call to our customer service team we will help in anyway.
214-324-2481 Thank you
★★★☆☆
Reviewed By:
Kim Piering
Nov 20, 2023
A very nice arrangementā€¦ it was esthetically very pretty. However, I felt it was incredibly overpriced. I felt taken advantage of at a vulnerable time.
Responded To By:
Tracy Mayes / Manager
Nov 20, 2023
We apologize if you felt you were over priced when you picked this out in our store. We have a large selection and options to choose from. If you want to discuss give us a call to our customer service team. 214-324-2481
★★★☆☆
Reviewed By:
Claudia Hawkins
Nov 20, 2023
The photo in the image shows the flower arrangement and a candle to be delivered on Wednesday, together. Sadly no one let me know that the candle was not delivered to the recipient with the arrangement. It took 3 days for the candle to eventually be delivered. Communication should be key with the customer.
Responded To By:
Tracy Mayes / Manager
Nov 20, 2023
We apologize if there is anything I can do please give me a call at 214-324-2481
★★★☆☆
Reviewed By:
Paula White
Nov 11, 2023
It's pretty although not exactly as the website picture. The arrangement is not balanced, missing several pink buds on one side of the tree. The tree has a couple of limbs sticking out as well. Unfortunately, the time or care wasn't taken as previous ordered arrangements.
Responded To By:
Tracy Mayes / Manager
Nov 13, 2023
If you are not happy please give our customer service team a call and we are
happy to help in anyway. 214-324-2481 Thank you
★★★☆☆
Reviewed By:
Rhonda Wright
Nov 10, 2023
This arrangement is not as attractive as the one online. There aren't any pink roses or carnations.
Responded To By:
Tracy Mayes / Manager
Nov 10, 2023
We apologize that we had to substitute some of the flowers. However if you give
our customer service team a call 214-324-2481 we would be happy to help. Thank you.
★★★☆☆
Reviewed By:
Neoma Twining
Nov 10, 2023
Ok looking at this photo for my order. The roses are not balanced and there is huge gaping hole on this side in photo. I will pick up around noon
Responded To By:
Tracy Mayes / Manager
Nov 10, 2023
I will send this back to design and have it corrected and send a new picture. If there is still an issue after, please give us a call 214-324-2481 Thank you
★★★☆☆
Reviewed By:
Crystal Brown
Nov 9, 2023
The flowers look more brighter and alive on the website. I was under the conclusion it would come with the decorative piece as well.
Responded To By:
Tracy Mayes / Manager
Nov 10, 2023
There is a crystal cross in the arrangement. If you are not happy with the flowers
give our customer service team a call and we will be happy to help in any way.
214-324-2481 Thank you
★★★☆☆
Reviewed By:
mattie gooden
Nov 9, 2023
butterflies should have been blue.
Responded To By:
Courtney Cooper / Sales
Nov 10, 2023
Thank you, Mattie!
★★★☆☆
Reviewed By:
mattie gooden
Nov 9, 2023
my order had dark blue butterflies and some hanging vines on front of basket
Responded To By:
Tracy Mayes / Manager
Nov 9, 2023
Sometimes if we run out of an item we will substitute. However if you give us a call to our customer service team we will be happy to help. 214-324-2481 Thank you
★★★☆☆
Reviewed By:
Gary Young
Nov 7, 2023
Paid for the upgraded arrangement but photo doesn't even look as full as the standard arrangement.
Responded To By:
Tracy Mayes / Manager
Nov 7, 2023
We did upgrade this arrangement with white roses, however the lilies are not bloomed yet. If this is still an issue please call us back to discuss. We are more than happy to help. Thank you
★★★☆☆
Reviewed By:
Daniel Levine
Nov 5, 2023
3 stars. that's only because I couldn't find out how large the item was. I bought it unseen in person, only through photos, and the salesperson couldn't find out either. I finally found out AFTER the recipient called and thanked me for the gift (he was delighted) and told me it was about a foot high. I'd have been upset if it had been say 6 ins.
★★★☆☆
Reviewed By:
Phyllis McFarland
Oct 24, 2023
Why didn't you put a pink ribbon on the basket? The basket on line had red flowers with a red ribbon. I'm a little disappointed you didn't do that.
★★★☆☆
Reviewed By:
Victoria
Oct 24, 2023
Arrangement looked nice, well put together. However, description of was was ordered, the Autumn Highlights Bouquet - Deluxe advertises featured sunflowers as the main attraction and the arrangement received had yellow daisies instead. I specifically ordered this arrangement for the sunflowers, disappointed we were not given what was advertised.
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