McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

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Total reviews: 78118 reviews | Star Rating: 4.7
5 Star ★★★★★
 
 
67,002
85.77%
4 Star ★★★★☆
 
 
4,816
6.17%
3 Star ★★★☆☆
 
 
2,529
3.24%
2 Star ★★☆☆☆
 
 
1,598
2.05%
1 Star ★☆☆☆☆
 
 
2,173
2.78%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 3 star reviews. Show all reviews

★★★★★
Reviewed By:
Paula D. White
Jun 15, 2023
The arrangement is nice but appears to be a Luther Garden without the birdie or color flowers. I ordered a Serene Retreat arrangement with a different style holder. However, the price is the same. Thank you.
Responded To By:

Jun 16, 2023
Thank you, Paula! We have had to make some substitutions regarding pots and plants that we have available. If you have any other questions or concerns please give us a call at 214-324-2481
★★★★★
Reviewed By:
Shannon
Jun 10, 2023
This looks like the basic when I paid for the deluxe.
★★★★★
Reviewed By:
Kim
May 28, 2023
The message was botched so much so that the recipient of the flowers shared it with employees. I feel that call-in orders should be recorded. Other than that, my experience is always pleasant. The arrangement was very nice and it made our employee feel special.
★★★★★
Reviewed By:
Trina Grace
May 22, 2023
The flowers were very pretty but was not what I was expecting based on the photo I ordered from. There was not as much variety in the flowers and I feel the size of the arrangement definitely did not reflect the price charged.
★★★★★
Reviewed By:
Kristen Ames Lovelace
May 17, 2023
Loved the original design of the Paris bouquet as pictured on the website and understand that sometimes that the pictured flowers will not be in stock but the end result was my order was not what I hoped it would be. I love that they send a photo of your order but by the time I received that photo and called the bouquet was on the truck so no changes could be made. Of course it was Mother's Day so they were super busy but I think next time I'll try to request a photo before it's set to be delivered. Otherwise ordering and communicating is easy and they are responsive - have used for years.
★★★★★
Reviewed By:
Elizabeth Behrens
May 16, 2023
I called on Saturday and provided my feedback, but the arrangement already had gone out for delivery. Historically, the roses that I've ordered from y'all (over many many years) have been buds and not fully bloomed upon delivery. When they are buds, they last much longer. In this situation, the roses were delivered on Saturday and are not even going to last a week.
★★★★★
Reviewed By:
Olivia
May 13, 2023
I was hopeful to get the traditional purple. Although this is pretty
Responded To By:

May 15, 2023
Thank you, Olivia!
★★★★★
Reviewed By:
Ronald D. Henderson
May 13, 2023
Fair at best. I expected better.
★★★★★
Reviewed By:
Pat
May 13, 2023
Thanks for the picture! It is a pretty arrangement, but not what ordered. I expected to see more Gerber Daisies as these were prominent in the pictured order as well as the softer colors. I sent my son-in-law a picture of what we ordered so he would know what was coming. I'll update his information so he won't be surprised when it arrives.
Responded To By:

May 15, 2023
Thank you, Pat! We apologize that this was not what you were expecting. It looks like we were able to reach you regarding your order. If you have any more issues please don't hesitate to give us a call!
★★★★★
Reviewed By:
Annie Alexander
May 12, 2023
Not as pictured when ordered!? Not as uniform or full!! Totally different flowers than pictured
★★★★★
Reviewed By:
Tracy Kennedy
May 12, 2023
Hello... thank you for the picture. I am not so happy with the red roses in the pink bouquet. Just letting you know.
★★★★★
Reviewed By:
Laura worley
May 12, 2023
We purchased it based on the pretty pink and purple in the picture
★★★★★
Reviewed By:
I did appreciate the nice friendly service from Suzi
May 11, 2023
This will suffice hope for $130 I expected a little bit more tasteful elegant presentation. I did appreciate the nice friendly service from Suzi
Responded To By:

May 15, 2023
We apologize that this was not what you were expecting. We did attempt to reach out to you regarding this issue. Please give us a call back at 214-324-2481 and we'd be more than happy to help you.
★★★★★
Reviewed By:
Linda Nichols
May 7, 2023
I was disappointed in the banners as you could not really read what was on them unless you were standing close. Also by the time of the service Friday some of the flowers were already wilting.
Responded To By:

May 8, 2023
We apologize this was not what you were expecting and we apologize for the flowers. We did leave you a voicemail regarding your issue if you give us a call back at 214-324-2481 we will be more than happy to fix this for you!
★★★★★
Reviewed By:
Katherine Trotter
May 5, 2023
Really not what I tried to convey as needed. I wanted a tiny bouquet for a 5 year old ballerina. This turned out like it's for Miss America:(
Responded To By:

May 6, 2023
We apologize this wasn't what you were expecting. We did leave you a voicemail regarding this situation. If you would like to give us a call back at 214-324-2481 and we'd be happy to help you!
★★★★★
Reviewed By:
bobby brown
May 5, 2023
I thought the image was misleading- not on purpose but because of the angle photograph. I was surprised by the size. Arrangement still nice. Thanks!
Responded To By:

May 6, 2023
Thank you, Bobby! We are glad we were able to speak and get this worked out for you!
★★★★★
Reviewed By:
Jodie Crow
May 2, 2023
I was a bit disappointed as it looks skimpy and the bows are too much.
★★★★★
Reviewed By:
debra cook
May 1, 2023
A little disappointed. I thought I was paying more for the arrangement to be "fuller." I thought it would have a lot more white flowers.
★★★★★
Reviewed By:
Anne
May 1, 2023
Thank you for the photo - I do appreciate seeing the arrangement. It looked quite pretty. I do wish the arrangement had been closer to the online picture, which I had selected for its pretty pinks and whites with a touch of yellow, and “fuller” look. Thank again for the photo.
★★★★★
Reviewed By:
Jeanna Jackson
May 1, 2023
Kind of disappointed in how this one turned out. Did not look like the picture even after I called about it.
★★★★★
Reviewed By:
Joyce
Apr 28, 2023
I had hoped to see colorful flower that was added in the picture of what I ordered. It appears to only be green plants.
★★★★★
Reviewed By:
Patricia Willis-Ramirez,
Apr 24, 2023
The flower was very very skimpy for the price. I specifically request that arrangement but FULL. I didn't realize with banner was smaller than a ribbon, if I'd know I would have just kept the ribbon for free. Not very satisified at all.
★★★★★
Reviewed By:
john christian
Apr 18, 2023
I did like seeing the photo. I saw the Lily at the Funeral however I didn't see the Rubber Tree Plant. And I guess I didn't speak clearly enough to the Lady who took my orders over the phone because my deceased friend's name is Elmore B. Scott, not Elmor D Spott. After the fact I realize I should have spelled out the name for your employee to make sure it was understood and recorded correctly. I just hope the Scott Family was not offended.
Responded To By:

Apr 19, 2023
We apologize for the misspelling of your friends name. If there's anything we can do to fix this please give us a call at the store 214-324-2481
★★★★★
Reviewed By:
Pamela Robinson
Apr 18, 2023
I asked for a stargazer lilly and I don't see one. For the amount of money spent I could have gone to grocery store and got better flowers.
Responded To By:

Apr 18, 2023
We apologize that this was not what you were expecting. Please call us at the store 214-324-2481 and we will be more than happy to get this corrected for you!
★★★★★
Reviewed By:
JANET PICKETT
Apr 15, 2023
I WAS SENDING THIS TO THE OTHER WOMAN IN THE OFFICE TO SAY THANK YOU FOR ALL YOUR HELP. HONESTLY, FOR THE PRICE i THOUGHT IT A BIT SCRAWNY.
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