McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

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Total reviews: 70579 reviews | Star Rating: 4.69
5 Star ★★★★★
 
 
60,073
85.11%
4 Star ★★★★
 
 
4,553
6.45%
3 Star ★★★☆☆
 
 
2,388
3.38%
2 Star ★★☆☆☆
 
 
1,503
2.13%
1 Star ☆☆☆☆
 
 
2,062
2.92%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 3 star reviews. Show all reviews

★★★★★
Reviewed By:
Shelie Faulkner
Nov 7, 2022
I have been a customer of McShan's for 30 years. Yes getting a photo you sent was a nice touch, however the photo my friend sent to me when she rec'd the flowers did not look quiet a good as the photo you sent. It wasn't the quality I remember McShan's being. For how expensive flowers are these days, honestly I was disappointed.
Responded To By:

Nov 8, 2022
If you haven't already, please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! We are so sorry you are disappointed, and value your feedback and your business! Thank you, Shelie!
★★★★★
Reviewed By:
James William Sullivan
Nov 6, 2022
Nice getting a photo before delivery. The delivery person was so very nice. Nice arrangement. The bouquet was seriously undersized compared to what it appeared to be on the webpage. I didn't know they made dwarf roses. That's on me. Sadly, I expected a bit more for the amount I paid.
Responded To By:

Nov 8, 2022
If you haven't already, please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! We are so sorry you are disappointed, and value your feedback and your business! Thank you, James!
★★★★★
Reviewed By:
Amber
Nov 5, 2022
The arrangement is okay. Could've used a little bit of baby's breath to tie in more white. I requested an all white arrangement.
Responded To By:

Nov 5, 2022
Amber, please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! We are so sorry that you are disappointed and we appreciate your honest feedback and your business.
★★★★★
Reviewed By:
Leah Domstead
Nov 4, 2022
The flowers are nice. But they are an older person's asthetic. A little more youthful look (no carnations, asters, bachelor buttons, calendula, or zennias. No old lady flowers.
Responded To By:

Nov 4, 2022
Leah, we filed a service ticket for you, you should hear back shortly! Thank you!
★★★★★
Reviewed By:
Debbie Coffman
Nov 3, 2022
It's better, but I specifically asked for a peace lily and there still isn't one in this arrangement.
Responded To By:

Nov 4, 2022
Unfortunately, when the peace lilies are not great or we don't have them, we do substitute. If you would, please give us a call and we would be happy to do whatever we need to make it right and to help! 214-324-2481. Thanks, Debbie!
★★★★★
Reviewed By:
Leslie Koontz
Nov 2, 2022
Great to get a photo but the arrangement is not as nice as pictured in the order.
Responded To By:

Nov 2, 2022
Please give us a call so we can correct this for you in whatever way you see fit! We are sorry you are disappointed, and will do whatever we need to to make you happy, Leslie! Please give us a call at 214-324-2481.
★★★★★
Reviewed By:
Edgar Dunn
Nov 2, 2022
Not same color as ad. Ad showed yellow as predominant color, this photo is predominantly white.
Responded To By:

Nov 2, 2022
Please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! We appreciate your business and your feedback and would love a chance to correct this. Thanks, Edgar!!
★★★★★
Reviewed By:
Mimi
Nov 1, 2022
Hi - I do like receiving the photo. I understand once the lilies open, it will look better but no Wow factor at all. It doesn't have the height and subtle placement of the example online. Looks compressed, no Queen Annes lace, which I know is available. Not worth the premium price.
Responded To By:

Nov 1, 2022
Mimi, we are sorry you are disappointed and will do whatever we need to do to make this right for you! We appreciate your feedback and your business. Give us a call! 214-324-2481
★★★★★
Reviewed By:
Suzie
Oct 31, 2022
I was a little disappointed, especially for the price. I would have been livid, but I know there is a flower shortage, so I'm taking that into consideration. That being said, the arrangement looks nothing like what I ordered - which was many different bright colors and many different flowers. What I got was 100% red carnations. That's it. For reference, this is what I ordered: https://www.mcshanflorist.com/flower-arrangement/mcshan-cherished-moments/prod7500325?productId=prod7500325&skuId=sku7300604
Responded To By:

Oct 31, 2022
Hi Suzie, we are so sorry you are unhappy with your arrangement, and we want to make it right for you! Please give us a call at 214-324-2481! We are so sorry, and we appreciate your business and your candor. Thank you!
★★★★★
Reviewed By:
Dana Driscoll
Oct 27, 2022
Seems small for price
Responded To By:

Oct 27, 2022
Please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! We are sorry you are disappointed in the size. We value your business and appreciate your feedback, Dana! Thank you!
★★★★★
Reviewed By:
Gerry Wortham
Oct 27, 2022
Your website needs a update, when you do add one. I call and told person what wanted and they directed me to the website telling I can do everything on the website. Now I did that and checked out and paid. I get call saying I can't do and that and l need pay more. The money wasn't a problem, having check out again.
Responded To By:

Oct 27, 2022
We are so sorry for the issues you had placing your order, and that is definitely not the way we like to handle business here! Give us a call at 214-324-2481 so that we can make this right for you! Thanks, Gerry!
★★★★★
Reviewed By:
Steve Grant
Oct 27, 2022
I'm underwhelmed that this is $150 worth of flowers. I ordered 1 dozen red roses & all I can see/count in the photo is 8 or 9 along with a couple of other flowers. Looks like more greenery than anything to me. I think I'll go with the value priced ones if I order again instead of premium with a bunch of filler.
Responded To By:

Oct 27, 2022
Steve, please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! We are sorry you are disappointed!
★★★★★
Reviewed By:
Herman Johnson
Oct 26, 2022
Thank you for sharing. The greenery is nice, height is good, but it does not have the extended width (at least 10” from the edge of the container) including fullness going around the bottom of the dish. I also request the some greenery drape down as per the picture I shared on Saturday. Each one will be sitting on top of a tall vase on several tables. However. based on the current photo, I am afraid the greenery will definitely be lost in its current status. Need more width and some greenery draping downward. Thank you and I look forward to seeing you this afternoon.
Responded To By:

Oct 27, 2022
Thanks Mrs. Johnson!
★★★★★
Reviewed By:
Lea Wright
Oct 20, 2022
To be honest, I was a little disappointed that the container was just the bare pot with no wrapping like they put on other plants. It was just like it was stuck in the container and a card placed on it. I'm usually pleased with what I purchase from McShan Florist, but this time I was not. I felt like it should have had some kind of embellishment, like maybe a bow or something.
Responded To By:

Oct 21, 2022
Please give us a call at 214-324-2481 and we can make this right for you in whatever way you see fit! Thank you, Lea!
★★★★★
Reviewed By:
Karol Omlor
Oct 13, 2022
These flowers are beautiful fall colors, and the pumpkin vase is very nice as well. However, I must say there are very few flowers for the cost of $80. I love getting a photo of the arrangement I sent, so I can personally determine if I feel I am getting a good value for my order.
Responded To By:

Oct 13, 2022
Please give us a call at 214-324-2481 and we can make this right for you in whatever way you see fit! We are so sorry you are disappointed and appreciate your business and your feedback! Thanks Karol!
★★★★★
Reviewed By:
john blacklock
Oct 13, 2022
Great as always. :)
Responded To By:

Oct 13, 2022
Fantastic Thank you, John!
★★★★★
Reviewed By:
Rosemary Prichard
Oct 11, 2022
It was perfect. Thanks to everyone.
Responded To By:

Oct 11, 2022
We love that! Thank you, Rosemary!
★★★★★
Reviewed By:
Patsy Strawther Judea Baptist Church
Oct 11, 2022
Our church member was so happy too received the flower it really made her day...
Responded To By:

Oct 11, 2022
That is great! Thank you!
★★★★★
Reviewed By:
Joy Thompson
Oct 10, 2022
Delivery was great. Too small for what I paid for.
Responded To By:

Oct 11, 2022
Please give us a call at 214-324-2481 so that we can make this right for you in whatever way you see fit! We are sorry you are disappointed! Thanks, Joy!
★★★★★
Reviewed By:
SMAA
Oct 6, 2022
The basket, although adequate doesn't look anything like the picture. The picture shows a cherry color basket, and the items are more prominently placed. Was the picture a deluxe option? I ordered the standard. Perhaps in the future, you can show a more accurate description or photo, that would help us pick better.
Responded To By:

Oct 6, 2022
Please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! We are sorry it didn't meet your expectations!
We value your business and your feedback! Thanks so much!
★★★★★
Reviewed By:
Linda Jez
Oct 5, 2022
I like receiving a picture of what is being sent. I do wish there was more of a selection to look at on your website. The flower arrangement was nice but I think the balloon was out of proportion to the arrangement.
Responded To By:

Oct 6, 2022
Please give us a call at 214-324-2481 so that we can make this right for you in whatever way you see fit! We are so sorry you were disappointed! We value your business and appreciate your feedback. Thanks, Linda!
★★★★★
Reviewed By:
Vickie Harrison
Oct 3, 2022
As usual nothing like the picture i based my order on. I have generously given you 3 stars, 1 of 2 more that i wanted to give you. If you dont have the inventory to duplicate your advertising Then remove it from your site. I ordered MORNING BRIGHT. Didn't happen.
Responded To By:

Oct 3, 2022
Thanks for your feed back, Vickie! if you haven't done so already, please give us a call at 214-324-2481 and we can make this right for you. However, we do notate on every arrangement and on ever... More
Thanks for your feed back, Vickie! if you haven't done so already, please give us a call at 214-324-2481 and we can make this right for you. However, we do notate on every arrangement and on every page of our website, that sometimes substitutions are necessary, and we will always keep the feel and colors of the arrangement picture, but sometimes we will have to sub things. Thank you for your business and loyalty. We value you as a customer.
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★★★★★
Reviewed By:
Sharon Matney
Oct 1, 2022
This looks lovely but not a 100.00 arrangement.
Responded To By:

Oct 3, 2022
Please give us call at 214-324-2481 so that we can make this right for you in whatever way you see fit. We value your business and your feedback. Thanks, Pam!
★★★★★
Reviewed By:
Marissa
Sep 30, 2022
Fruit quality looks good but the final product presentation seems cheap. The bow looks awful. Might be better to use a different material , like a lace to do the bow. The covering paper seems to have holes. Not what I expect from a $75 ($100 with delivery) gift. Could use a bigger basket so that the fruit doesn't look stacked up and about to fall as soon as the paper is opened.
Responded To By:

Sep 30, 2022
I have filed a service ticket for you and you should hear back from someone soon! We are sorry you are disappointed, and value your business and feedback, marissa!
★★★★★
Reviewed By:
Sharon Hudspeth
Sep 30, 2022
I was expecting more pink and not so many fall colors - I wanted to something a little brighter with some fall mixed in. I discussed it in great detail with the wonderful person that took my order.
Responded To By:

Sep 30, 2022
Please give us a call at 214-324-2481 so that we can make this right for you, Sharon! We are so sorry about the miscommunication and value your business. Thanks so much!
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