McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

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Total reviews: 69717 reviews | Star Rating: 4.69
5 Star ★★★★★
 
 
59,292
85.05%
4 Star ★★★★
 
 
4,524
6.49%
3 Star ★★★☆☆
 
 
2,361
3.39%
2 Star ★★☆☆☆
 
 
1,493
2.14%
1 Star ☆☆☆☆
 
 
2,047
2.94%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 3 star reviews. Show all reviews

★★★★★
Reviewed By:
Carol Pinson
Jan 21, 2022
In speaking w/your rep, Charlotte, who was VERY helpful, b/c you no longer offer the teacup w/baby roses, she helped me decide on the small, square glass container. I requested 6 pink roses, purple status and baby's breath. My order was clearly MUCH more "greenery," which dwarfed the roses, etc. I was led to believe that the arrangement would still be small, personal and proportionate to the vase. Disappointing...however, I DO appreciate the picture!
Responded To By:

Jan 24, 2022
We are sorry you are not completely happy with your arrangement. Please contact our Customer Service Team at help@mcshan.com to discuss. We appreciate your feedback and value your business.
★★★★★
Reviewed By:
Ryan Curtis
Jan 19, 2022
I purchased these on a Wednesday for my anniversary. The arrangement didn't look good, but the vast majority of the lilies were not opened. I don't have a problem with some of them not being opened, due to wanting them to look good for a longer period of time. But I think I only had one Lily that was open for several days. The arrangement did not look complete until about three or four days after our anniversary
Responded To By:

Jan 19, 2022
We are sorry you are not happy with you arrangement. Please reach out to our Customer Service Team at help@mcshan.com for assistance in resolving this issue. We appreciate your feedback.
★★★★★
Reviewed By:
Lisa Johnson
Jan 16, 2022
Liked the flowers wanted a different vase. A tall one since the order was 98.00 dollars and that way-the roses would be long stem.The staff said they would write it on the order. Like getting a picture and the staff were friendly.
★★★★★
Reviewed By:
Jacqueline Alexander
Jan 14, 2022
The planter that is being delivered does not look like the planter on the web site
Responded To By:

Jan 17, 2022
Please feel free to contact our Customer Service Team at help@mcshan.com. We appreciate your feedback.
★★★★★
Reviewed By:
Harold Robinson
Jan 13, 2022
Not what I was expecting.
Responded To By:

Jan 17, 2022
We are sorry you are not happy with your order. Please feel free to contact our Customer Service Team at help@mcshan.com. Thank you for your feedback.
★★★★★
Reviewed By:
Catrina Fisher
Jan 11, 2022
I was sort of disappointed by the size of my arrangement for the cost. It was beautiful though.
Responded To By:

Jan 11, 2022
Thank you, Catrina. We are happy you like the arrangement. Please feel free to reach out to our Customer Service Team at help@mcshan.com with any issues concerning your order. We appreciate your feedback.
★★★★★
Reviewed By:
Jose G
Jan 10, 2022
The flowers were beautiful, however the recipient had already left work when they were delivered so i had to call her and tell her if she could go back to work because i had sent her a “surprise”. Not to mention i paid extra to get an early delivery. Flowers were beautiful, service was not.
Responded To By:

Jan 10, 2022
We apologize for any inconvenience we may have caused you or the recipient. You can reach out to our Customer Service Team at help@mcshan.com for help in resolving the issue. We value your business and appreciate your feedback.
★★★★★
Reviewed By:
Karla Olds
Jan 8, 2022
It is lovely but not as pictured on your website. I am a huge fan of succulents and they were not prevalent.
Responded To By:

Jan 10, 2022
We are sorry you're not happy with you order. Please contact our Customer Service Team at help@mcshan.com. We appreciate your feedback.
★★★★★
Reviewed By:
Billie Koch
Jan 7, 2022
When we got the photo, we were VERY underwhelmed. My sisters and I were able to see the actual arrangement last night. It was fine, but not nearly as beautiful as what we had intended to send for Matthew's funeral. The online picture was very impressive, full and soft around the edges with white orchids. What I feel we got was smaller, very tightly arranged and not white orchid. I understand white might not have been available, but we were surprised to see color. Matthew's mother received a McShan Francisco Garden at her home and it was very representative of your online Francisco Garden. It is as beautiful as what we ordered at half the price. I must say in all this that the young woman that assisted us by phone placing the order was most excellent, patient, and helpful. But we were, in fact, disappointed in the arrangement.
Responded To By:

Jan 10, 2022
We are so sorry you are not happy with the arrangement. Please contact our Customer Service Team at help@mcshan.com for help in resolving this issue. We value your business and appreciate your feedback.
★★★★★
Reviewed By:
Shannon Tillman-South
Jan 7, 2022
I would think there would be more flowers for the amount paid.
Responded To By:

Jan 10, 2022
We are sorry you're not completely happy with your order. Please contact our Customer Service Team at help@mcshan.com. We appreciate your feedback.
★★★★★
Reviewed By:
Victor Kinsey
Jan 6, 2022
Flowers are lovely but do not resemble the example I ordered from
Responded To By:

Jan 10, 2022
Thank you for your feedback, Victor. Please feel free to contact our Customer Service Team at help@mcshan.com. We value your business.
★★★★★
Reviewed By:
Niki Goodman
Dec 31, 2021
Not as lush as I had hoped for premium arrangement…website prettier…..
Responded To By:

Jan 3, 2022
We are sorry you're not happy with your order. Please feel free to contact our Customer Service Team at help@mcshan.com. We appreciate your feedback.
★★★★★
Reviewed By:
Heather
Dec 31, 2021
Have used McShan for decades. This time it was a hot mess. All turned out ok though, recipient loved the arrangement.
Responded To By:

Jan 3, 2022
Thank you, Heather.
★★★★★
Reviewed By:
Patricia Remmers
Dec 30, 2021
At least 1 of those roses look pretty rough:(
Responded To By:

Jan 3, 2022
We are sorry you're not happy with the arrangement, Patricia. Please feel free to contact our Customer Service Team at help@mcshan.com. We value your business and appreciate the feedback.
★★★★★
Reviewed By:
Margie
Dec 30, 2021
Flowers are great, but Fruit selection is poor.
Responded To By:

Jan 3, 2022
Thank you for your feedback, Margie. Please contact our Customer Service Team at help@mcshan.com.
★★★★★
Reviewed By:
Sandra Clark
Dec 30, 2021
It was skimpy for over $300 dollars cost. It should have been fuller.
★★★★★
Reviewed By:
Karol Omlor
Dec 24, 2021
Somewhat disappointed with the lack of red flower in the arrangement. This does not look as much like a "Happy Christmas" arrangement as I imagined.
Responded To By:

Dec 27, 2021
We are sorry you're not happy with you order. Please contact our Customer Service Team at help@mcshan.com for assistance in resolving this. We appreciate your feedback.
★★★★★
Reviewed By:
Ruby Jackson
Dec 23, 2021
Beautiful arrangement, don't particularly like the vase. I really didn't ask what type of vase the arrangement would be put in.
Responded To By:

Dec 27, 2021
Thank you. We are so happy you like the arrangement.
★★★★★
Reviewed By:
Paige
Dec 23, 2021
The recipient of the bouquet said she liked them. Please do not add glitter to arrangements that don't show glitter on the website. Many people find glitter on flowers or in arrangements to be tacky. If I had known that was a possibility I would have specified on the instructions not to add any. Thank you and Merry Christmas!
Responded To By:

Dec 27, 2021
We are sorry you're not happy with you order, Paige. Please contact our Customer Service Team at help@mcshan.com for assistance in resolving this. We appreciate your feedback, and value your business.
★★★★★
Reviewed By:
Vivian Lewis
Dec 22, 2021
Some of the flowers looked wilted and will not last long..
Responded To By:

Dec 22, 2021
We are sorry you're disappointed with your order. Please contact our Customer Service Team at help@mcshan.com for assistance in resolving the issue.
★★★★★
Reviewed By:
Doris Wiseman
Dec 21, 2021
Would liked for it to be a little Fuller and not so tall. Picture may not do it justice
★★★★★
Reviewed By:
Susan Dooley
Dec 21, 2021
Not what I ordered and does not look like the picture that the receiver sent us.,.photos not too good if they aren't accurate.
Responded To By:

Dec 21, 2021
We are sorry you're not happy with your order. Please contact our Customer Service Team a help@mcshan.com so we can help resolve this. We appreciate your feedback.
★★★★★
Reviewed By:
Karen vonForell
Dec 20, 2021
Been a customer for 40+ years and first time there's been a problem. Nowhere on the arrangement did it tell the Silbers' who the flowers were from. 5 days before the mystery was solved. Karen vonForell
Responded To By:

Dec 20, 2021
We apologize for any inconvenience this may have caused you or the recipient, and will take steps to avoid it happening in the future. Thank you for your feedback. We truly value your business.
★★★★★
Reviewed By:
James
Dec 18, 2021
The first delivery was a disaster. The stems broke off of the plant. Refused delivery. The second plant made it in tact. It was okay, not great.
Responded To By:

Dec 20, 2021
We are happy the second plant made it, and very sorry for any inconvenience this may have caused you.
★★★★★
Reviewed By:
Harold Robinson
Dec 17, 2021
Nice
Responded To By:

Dec 20, 2021
Thank you, Harold.
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