McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

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Total reviews: 70603 reviews | Star Rating: 4.69
5 Star ★★★★★
 
 
60,093
85.11%
4 Star ★★★★
 
 
4,553
6.45%
3 Star ★★★☆☆
 
 
2,388
3.38%
2 Star ★★☆☆☆
 
 
1,504
2.13%
1 Star ☆☆☆☆
 
 
2,065
2.92%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 3 star reviews. Show all reviews

★★★★★
Reviewed By:
Harold Robinson
Mar 1, 2022
Nice!
★★★★★
Reviewed By:
Sammy Rusk
Feb 27, 2022
The floral arrangement was much appreciated by the family it was sent. However getting it ordered was quite a chore for me and being able to communicate with the woman who took my order.She informed me that my telephone number was also the same as another client.I have had that phone number for many, many years and no one else should have it. My husband has a mobile phone and our daughters have their own phone numbers.No one else has my permission to use that number. Secondly her computer had some kind of problem or she wasn't able to use her computer to complete the sale.Finally whatever was going on was fixed but it was not an easy or quick transaction. Frankly I'm not sure I want to go through all the hassle of my purchase again. (Ms.) Sammy Rusk
★★★★★
Reviewed By:
Brenda Childs
Feb 27, 2022
The plant was not as full as advertised on your website.
★★★★★
Reviewed By:
Louise Parrish
Feb 22, 2022
It's was just ok, I was disappointed.
★★★★★
Reviewed By:
Bilinda M
Feb 21, 2022
Not quite what I ordered. No alstroemeria or eucalyptus, no whimsy vase. Not very full. As a floral design teacher, I expect better from McShans.
★★★★★
Reviewed By:
Russell Morgan
Feb 20, 2022
Arrangement was beautiful. However, it arrived at the business after hours. Total failure.
★★★★★
Reviewed By:
Robyn Tatman
Feb 16, 2022
Flowers looked great on arrival but started to wilt and droop within 24 hours. Not what I've usually experienced from your company.
Responded To By:
Bruce McShan / President
Feb 19, 2022
I'm sorry to hear that. I see that we sent a replacement. If you have any further questions, please don't hesitate to reach us at help@mcshan.com
★★★★★
Reviewed By:
Mary williams
Feb 15, 2022
Not Really
Responded To By:
Bruce McShan / President
Feb 19, 2022
We strive for 100% customer satisfaction. Please let us know what we can do to make this a 5 star design - you can reach us at help@mcshan.com
★★★★★
Reviewed By:
James
Feb 14, 2022
The flowers look good on the photo, I hope my girlfriend receives them, but as of 2:20 she has not
Responded To By:
Customer Service / C.S.
Feb 19, 2022
I show them as delivered during the work day on the 14th. We hope you had a great Valentine's!
★★★★★
Reviewed By:
Carolyn Cornwell
Feb 14, 2022
Bouquet does not look as full as one on website. Also, upgraded to next level. Thought it would be more full than shown here.
Responded To By:
Customer Service / C.S.
Feb 19, 2022
I'm sorry to hear that it did not meet your expectations. If there is anything we can do, please contact us at help@mcshan.com
★★★★★
Reviewed By:
Laura
Feb 14, 2022
The flowers look pretty, but the vase/bouquet looks smaller than the picture online.
Responded To By:
Customer Service / C.S.
Feb 19, 2022
Thank you! Due to supply chain issues, this vase is about 1/2" shorter than the one pictured.
★★★★★
Reviewed By:
Mike Bedard
Feb 14, 2022
Flowers are beautiful - not crazy about plastic vase
Responded To By:
Customer Service / C.S.
Feb 19, 2022
Thank you so much!
★★★★★
Reviewed By:
Scott Jessen
Feb 14, 2022
Flowers are beautiful, but went to the wrong address. People at the wrong address brought them down from two blocks away, but this could have turned out poorly.
Responded To By:
Customer Service / C.S.
Feb 19, 2022
So sorry to hear about the mix up - I'm so glad that you got them. If there is anything we can do to make this right, please let us know - help@mcshan.com
★★★★★
Reviewed By:
Stephen Holloway
Feb 14, 2022
I like getting a photo but its confusing because it is not coordinated with the delivery. I almost thought it was delivered already but it has not arrived yet. Maybe say something regarding that with the photo. Like “ arrangement may not yet be delivered”. Or “as long as you like what you see it is on the way!”
Responded To By:
Customer Service / C.S.
Feb 19, 2022
We will definitely look into our wording on that, and we apologize for the confusion!
★★★★★
Reviewed By:
Rick Woods
Feb 12, 2022
Requested same day delivery with 4 hours notice, but was delivered next day.
Responded To By:
Customer Service / C.S.
Feb 19, 2022
Our system is showing that it was delivered the same day it was ordered. If there is anything we can do to resolve your concerns, please let us know - help@mcshan.com
★★★★★
Reviewed By:
Stephanie Stradwick
Feb 11, 2022
Like getting the photo but do not like the arrangement. Thought it would be a plant mixture without the flowers.
Responded To By:
Customer Service / C.S.
Feb 19, 2022
I'm so sorry that the butterfly basket garden did not meet your expectations. Please let us know if there is anything we can do to make it right - help@mcshan.com
★★★★★
Reviewed By:
John Lloyd
Feb 11, 2022
The arrangement should include lilies. I do not see them. Please review.
Responded To By:
Bruce McShan / President
Feb 11, 2022
We apologize - the lilies in the arrangement have not yet opened. We added a couple of lilies that are open as well and will send you a new picture. THANK YOU!
★★★★★
Reviewed By:
Wendy Beckley
Feb 11, 2022
Although its pretty it was supposed to be mostly carnations not roses thats why I picked the one I did.
Responded To By:
Customer Service / C.S.
Feb 19, 2022
I'm so sorry to hear that the design did not meet your expectations. If there is anything we can do to make it right, please contact us at help@mcshan.com
★★★★★
Reviewed By:
Helen Bell
Feb 10, 2022
Somewhat concerned that roses were not fresh!
Responded To By:
Customer Service / C.S.
Feb 19, 2022
I'm so sorry to hear that! I'll be reaching out to you via email to follow up to make this right! If there are ever any problems, please do not hesitate to contact us at help@mcshan.com
★★★★★
Reviewed By:
Cheryl Glaspie
Feb 10, 2022
It's nice arrangement wish there some pink it's a lot of yellow.
Responded To By:
Customer Service / C.S.
Feb 19, 2022
I apologize. We could not get the pink gerberas in due to Valentine's and substituted with the red. If there is something we can do to make this right, please contact us at help@mcshan.com
★★★★★
Reviewed By:
AW
Feb 7, 2022
Unable to see in person myself, however one person in attendance said the flowers looked wilted. Another person in attendance said they did not look as full and pretty as the ones you sent for the Bob Thornton funeral a week earlier. Appreciate the photos.
Responded To By:

Feb 7, 2022
Thank you for your feedback. Please feel free to contact our Customer Service Team at help@mcshan.com to discuss your issues with the order.
★★★★★
Reviewed By:
Amanda Estrello
Feb 1, 2022
They look alright, definitely not as pretty as what I saw in the website.
★★★★★
Reviewed By:
AG
Jan 31, 2022
The plant was not as full as I thought it should be. Pray family will be pleased. The eye may see it different from picture. I ordered with the plant being similar to the peace lily.
Responded To By:

Jan 31, 2022
Thank you for your feedback. Please feel free to contact our Customer Service Team at help@mcshan.com for assistance in resolving this issue.
★★★★★
Reviewed By:
Charlotte Clounch
Jan 28, 2022
I really thought I would see more flowers in the spray . Disappointed.
Responded To By:

Jan 31, 2022
Thank you for your feedback, Charlotte. Please feel free to contact our Customer Service Team at help@mcshan.com to discuss any issues you may have with your order. We value and appreciate your business.
★★★★★
Reviewed By:
Donald Bounds
Jan 26, 2022
It is nice looking but does not look exactly the same as the picture on line. The one online is has longer foliage spreading out and I do not see the fern as shown on the front left side of the image on online. Also there is the strong contrast of the light colored foliage plant int eh center of the online photo and next to it is a bird. I do not see the bird in this arrangement. That really disappoints me. This person is in a serious situation at the hospital and the bird would have been a nice element for her to see while convalescing. The plants however are all healthy. I thank you for sending me the photo so I know what it looks like. I guess I will have to go out and by a bird to add to the arrangement. But will not be able to add it to the arrangement until she is willing to see visitors. Details are important.
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