McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 69717 reviews | Star Rating: 4.69
5 Star ★★★★★ |
59,292
|
85.05% |
4 Star ★★★★☆ |
4,524
|
6.49% |
3 Star ★★★☆☆ |
2,361
|
3.39% |
2 Star ★★☆☆☆ |
1,493
|
2.14% |
1 Star ★☆☆☆☆ |
2,047
|
2.94% |

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 3 star reviews. Show all reviews
Reviewed By:
Bilinda M
Bilinda M
Feb 21, 2022
Not quite what I ordered. No alstroemeria or eucalyptus, no whimsy vase. Not very full. As a floral design teacher, I expect better from McShans.
Reviewed By:
Russell Morgan
Russell Morgan
Feb 20, 2022
Arrangement was beautiful. However, it arrived at the business after hours. Total failure.
Reviewed By:
Robyn Tatman
Robyn Tatman
Feb 16, 2022
Flowers looked great on arrival but started to wilt and droop within 24 hours. Not what I've usually experienced from your company.
Responded To By:
Bruce McShan / President
Bruce McShan / President
Feb 19, 2022
I'm sorry to hear that. I see that we sent a replacement. If you have any further questions, please don't hesitate to reach us at help@mcshan.com
Reviewed By:
Mary williams
Mary williams
Feb 15, 2022
Not Really
Responded To By:
Bruce McShan / President
Bruce McShan / President
Feb 19, 2022
We strive for 100% customer satisfaction. Please let us know what we can do to make this a 5 star design - you can reach us at help@mcshan.com
Reviewed By:
James
James
Feb 14, 2022
The flowers look good on the photo, I hope my girlfriend receives them, but as of 2:20 she has not
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 19, 2022
I show them as delivered during the work day on the 14th. We hope you had a great Valentine's!
Reviewed By:
Carolyn Cornwell
Carolyn Cornwell
Feb 14, 2022
Bouquet does not look as full as one on website. Also, upgraded to next level. Thought it would be more full than shown here.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 19, 2022
I'm sorry to hear that it did not meet your expectations. If there is anything we can do, please contact us at help@mcshan.com
Reviewed By:
Laura
Laura
Feb 14, 2022
The flowers look pretty, but the vase/bouquet looks smaller than the picture online.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 19, 2022
Thank you! Due to supply chain issues, this vase is about 1/2" shorter than the one pictured.
Reviewed By:
Mike Bedard
Mike Bedard
Feb 14, 2022
Flowers are beautiful - not crazy about plastic vase
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 19, 2022
Thank you so much!
Reviewed By:
Scott Jessen
Scott Jessen
Feb 14, 2022
Flowers are beautiful, but went to the wrong address. People at the wrong address brought them down from two blocks away, but this could have turned out poorly.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 19, 2022
So sorry to hear about the mix up - I'm so glad that you got them. If there is anything we can do to make this right, please let us know - help@mcshan.com
Reviewed By:
Stephen Holloway
Stephen Holloway
Feb 14, 2022
I like getting a photo but its confusing because it is not coordinated with the delivery. I almost thought it was delivered already but it has not arrived yet. Maybe say something regarding that with the photo. Like “ arrangement may not yet be delivered”. Or “as long as you like what you see it is on the way!”
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 19, 2022
We will definitely look into our wording on that, and we apologize for the confusion!
Reviewed By:
Rick Woods
Rick Woods
Feb 12, 2022
Requested same day delivery with 4 hours notice, but was delivered next day.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 19, 2022
Our system is showing that it was delivered the same day it was ordered. If there is anything we can do to resolve your concerns, please let us know - help@mcshan.com
Reviewed By:
Stephanie Stradwick
Stephanie Stradwick
Feb 11, 2022
Like getting the photo but do not like the arrangement. Thought it would be a plant mixture without the flowers.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 19, 2022
I'm so sorry that the butterfly basket garden did not meet your expectations. Please let us know if there is anything we can do to make it right - help@mcshan.com
Reviewed By:
John Lloyd
John Lloyd
Feb 11, 2022
The arrangement should include lilies. I do not see them. Please review.
Responded To By:
Bruce McShan / President
Bruce McShan / President
Feb 11, 2022
We apologize - the lilies in the arrangement have not yet opened. We added a couple of lilies that are open as well and will send you a new picture. THANK YOU!
Reviewed By:
Wendy Beckley
Wendy Beckley
Feb 11, 2022
Although its pretty it was supposed to be mostly carnations not roses thats why I picked the one I did.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 19, 2022
I'm so sorry to hear that the design did not meet your expectations. If there is anything we can do to make it right, please contact us at help@mcshan.com
Reviewed By:
Helen Bell
Helen Bell
Feb 10, 2022
Somewhat concerned that roses were not fresh!
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 19, 2022
I'm so sorry to hear that! I'll be reaching out to you via email to follow up to make this right! If there are ever any problems, please do not hesitate to contact us at help@mcshan.com
Reviewed By:
Cheryl Glaspie
Cheryl Glaspie
Feb 10, 2022
It's nice arrangement wish there some pink it's a lot of yellow.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 19, 2022
I apologize. We could not get the pink gerberas in due to Valentine's and substituted with the red. If there is something we can do to make this right, please contact us at help@mcshan.com
Reviewed By:
AW
AW
Feb 7, 2022
Unable to see in person myself, however one person in attendance said the flowers looked wilted. Another person in attendance said they did not look as full and pretty as the ones you sent for the Bob Thornton funeral a week earlier. Appreciate the photos.
Responded To By:
Feb 7, 2022
Thank you for your feedback. Please feel free to contact our Customer Service Team at help@mcshan.com to discuss your issues with the order.
Reviewed By:
Amanda Estrello
Amanda Estrello
Feb 1, 2022
They look alright, definitely not as pretty as what I saw in the website.
Reviewed By:
AG
AG
Jan 31, 2022
The plant was not as full as I thought it should be. Pray family will be pleased. The eye may see it different from picture. I ordered with the plant being similar to the peace lily.
Responded To By:
Jan 31, 2022
Thank you for your feedback. Please feel free to contact our Customer Service Team at help@mcshan.com for assistance in resolving this issue.
Reviewed By:
Charlotte Clounch
Charlotte Clounch
Jan 28, 2022
I really thought I would see more flowers in the spray . Disappointed.
Responded To By:
Jan 31, 2022
Thank you for your feedback, Charlotte. Please feel free to contact our Customer Service Team at help@mcshan.com to discuss any issues you may have with your order. We value and appreciate your business.
Reviewed By:
Donald Bounds
Donald Bounds
Jan 26, 2022
It is nice looking but does not look exactly the same as the picture on line. The one online is has longer foliage spreading out and I do not see the fern as shown on the front left side of the image on online. Also there is the strong contrast of the light colored foliage plant int eh center of the online photo and next to it is a bird. I do not see the bird in this arrangement. That really disappoints me. This person is in a serious situation at the hospital and the bird would have been a nice element for her to see while convalescing. The plants however are all healthy. I thank you for sending me the photo so I know what it looks like. I guess I will have to go out and by a bird to add to the arrangement. But will not be able to add it to the arrangement until she is willing to see visitors. Details are important.
Reviewed By:
Louise Sanders
Louise Sanders
Jan 24, 2022
The arrangement I got was not exactly the arrangement that I ordered. Not only did the plant look skimpy and smaller, the plant had leaves that were very visible in the front where they cut off the dead ends. I called and was told they do have the plants in stock, all except for one, and the plant would be redone. When they sent me the second picture of what was supposed to be a redone plant (almost 4 hours later), it was the same picture they sent me the first time. I called again and was told they do not have all the plants that I ordered, and that I was told wrong by the person I spoke with. They did replace the plant in the front that had cut leaves with a different plant, and it did look better than the first picture, but I was not happy that it wasn't what I ordered. I understand that you sometimes don't have exactly what's in the picture someone ordered from, but had they not waited so long to tell me they didn't have what I wanted, I may have had time to get the plant that I wanted somewhere else, or ordered something else. Getting the photo is definitely a must!
Responded To By:
Jan 24, 2022
We apologize for any inconvenience we may have caused, and appreciate your feedback.
Reviewed By:
Linda Lodge
Linda Lodge
Jan 24, 2022
My last two funeral orders have been a huge disappointment . I feel that the flower arrangements do not represent amount of money I have spent . I have been a loyal customer since 1979.
Responded To By:
Jan 24, 2022
Thank you for your feedback, Linda. Please feel free to contact our Customer Service Team at help@mcshan.com to discuss your issue. We appreciate your loyalty.