McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

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Total reviews: 65954 reviews | Star Rating: 4.68
5 Star ★★★★★
 
 
55,831
84.65%
4 Star ★★★★
 
 
4,407
6.68%
3 Star ★★★☆☆
 
 
2,286
3.47%
2 Star ★★☆☆☆
 
 
1,449
2.20%
1 Star ☆☆☆☆
 
 
1,981
3.00%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 3 star reviews. Show all reviews

★★★☆☆
Reviewed By:
Nidia Diaz
Nov 22, 2023
Unfortunately, does not look as pictured online.
Responded To By:
Tracy Mayes / Manager
Nov 25, 2023
If you give us a call to our customer service team we will help in anyway.
214-324-2481 Thank you
★★★☆☆
Reviewed By:
Kim Piering
Nov 20, 2023
A very nice arrangement… it was esthetically very pretty. However, I felt it was incredibly overpriced. I felt taken advantage of at a vulnerable time.
Responded To By:
Tracy Mayes / Manager
Nov 20, 2023
We apologize if you felt you were over priced when you picked this out in our store. We have a large selection and options to choose from. If you want to discuss give us a call to our customer service team. 214-324-2481
★★★☆☆
Reviewed By:
Claudia Hawkins
Nov 20, 2023
The photo in the image shows the flower arrangement and a candle to be delivered on Wednesday, together. Sadly no one let me know that the candle was not delivered to the recipient with the arrangement. It took 3 days for the candle to eventually be delivered. Communication should be key with the customer.
Responded To By:
Tracy Mayes / Manager
Nov 20, 2023
We apologize if there is anything I can do please give me a call at 214-324-2481
★★★☆☆
Reviewed By:
Paula White
Nov 11, 2023
It's pretty although not exactly as the website picture. The arrangement is not balanced, missing several pink buds on one side of the tree. The tree has a couple of limbs sticking out as well. Unfortunately, the time or care wasn't taken as previous ordered arrangements.
Responded To By:
Tracy Mayes / Manager
Nov 13, 2023
If you are not happy please give our customer service team a call and we are
happy to help in anyway. 214-324-2481 Thank you
★★★☆☆
Reviewed By:
Rhonda Wright
Nov 10, 2023
This arrangement is not as attractive as the one online. There aren't any pink roses or carnations.
Responded To By:
Tracy Mayes / Manager
Nov 10, 2023
We apologize that we had to substitute some of the flowers. However if you give
our customer service team a call 214-324-2481 we would be happy to help. Thank you.
★★★☆☆
Reviewed By:
Neoma Twining
Nov 10, 2023
Ok looking at this photo for my order. The roses are not balanced and there is huge gaping hole on this side in photo. I will pick up around noon
Responded To By:
Tracy Mayes / Manager
Nov 10, 2023
I will send this back to design and have it corrected and send a new picture. If there is still an issue after, please give us a call 214-324-2481 Thank you
★★★☆☆
Reviewed By:
Crystal Brown
Nov 9, 2023
The flowers look more brighter and alive on the website. I was under the conclusion it would come with the decorative piece as well.
Responded To By:
Tracy Mayes / Manager
Nov 10, 2023
There is a crystal cross in the arrangement. If you are not happy with the flowers
give our customer service team a call and we will be happy to help in any way.
214-324-2481 Thank you
★★★☆☆
Reviewed By:
mattie gooden
Nov 9, 2023
butterflies should have been blue.
Responded To By:
Courtney Cooper / Sales
Nov 10, 2023
Thank you, Mattie!
★★★☆☆
Reviewed By:
mattie gooden
Nov 9, 2023
my order had dark blue butterflies and some hanging vines on front of basket
Responded To By:
Tracy Mayes / Manager
Nov 9, 2023
Sometimes if we run out of an item we will substitute. However if you give us a call to our customer service team we will be happy to help. 214-324-2481 Thank you
★★★☆☆
Reviewed By:
Gary Young
Nov 7, 2023
Paid for the upgraded arrangement but photo doesn't even look as full as the standard arrangement.
Responded To By:
Tracy Mayes / Manager
Nov 7, 2023
We did upgrade this arrangement with white roses, however the lilies are not bloomed yet. If this is still an issue please call us back to discuss. We are more than happy to help. Thank you
★★★☆☆
Reviewed By:
Daniel Levine
Nov 5, 2023
3 stars. that's only because I couldn't find out how large the item was. I bought it unseen in person, only through photos, and the salesperson couldn't find out either. I finally found out AFTER the recipient called and thanked me for the gift (he was delighted) and told me it was about a foot high. I'd have been upset if it had been say 6 ins.
★★★☆☆
Reviewed By:
Phyllis McFarland
Oct 24, 2023
Why didn't you put a pink ribbon on the basket? The basket on line had red flowers with a red ribbon. I'm a little disappointed you didn't do that.
★★★☆☆
Reviewed By:
Victoria
Oct 24, 2023
Arrangement looked nice, well put together. However, description of was was ordered, the Autumn Highlights Bouquet - Deluxe advertises featured sunflowers as the main attraction and the arrangement received had yellow daisies instead. I specifically ordered this arrangement for the sunflowers, disappointed we were not given what was advertised.
★★★☆☆
Reviewed By:
Gaynelle Mullenax
Oct 21, 2023
The plant is gorgeous, but the presentation is lacking - pot is not similar to website pic, and we hope there will be a bow added…
★★★☆☆
Reviewed By:
Stacie
Oct 19, 2023
Order was delivered on time but, the beautiful butterflies were missing from all three arrangements.
Responded To By:
Tracy Mayes / Manager
Oct 19, 2023
We apologize that you wanted butterflies. If you give our customer service
department a call we will do our best to help. 214-324-2481
★★★☆☆
Reviewed By:
Mildred Brashear
Oct 17, 2023
It is the correct arrangement. I did ask and was very specific to Brianna to make sure the ribbons or any of the decorations to be white, not blue only because I didn't want it over powered with sky blue.
★★★☆☆
Reviewed By:
Clint Davis
Oct 16, 2023
Judging from you photo, the arrangement does not reflect the quality of flowers to which I am accustomed to from McShan. I have been a customer for 50 years or more.
★★★☆☆
Reviewed By:
Travis Wright
Oct 12, 2023
Same as the picture, but no lilies/replacements at all. Was aware they were out. Assumed they'd replace them.
Responded To By:
Courtney Cooper / Sales
Oct 12, 2023
Thank you, Travis!
★★★☆☆
Reviewed By:
Kathy Seale
Oct 9, 2023
It's okay. Orange flowers would look good too with yellow. She loves gerber daisies so those are pretty.
Responded To By:
Courtney Cooper / Sales
Oct 9, 2023
Thank you, Kathy!
★★★☆☆
Reviewed By:
Phyllis Charles
Oct 7, 2023
Yellow looks better than the horrible orange I saw first.
Responded To By:
Courtney Cooper / Sales
Oct 9, 2023
Thank you, Phyllis! Glad we were able to get this fixed for you!
★★★☆☆
Reviewed By:
Susan C
Oct 6, 2023
This picture that was sent does NOT look what I ordered/ and that's why I gave it only 3 stars! It could be the angle of the picture that was taken. Possibly if the picture would have been " straight forward" I would have had a different review!
★★★☆☆
Reviewed By:
JACQUELYNE JACKSON
Oct 2, 2023
THIS IS A REMAKE FROM THE 1ST ORDER THAT I WAS NOT SATISFIED WITH. WHEN I PURCHASED THEM, I ASKED IF THEY WOULD LOOK AT MY PREVIOUS ORDERS, BUT THAT DIDN'T HAPPEN. ON THIS REMAKE, I WAS SATISFIED.
★★★☆☆
Reviewed By:
Tom Cearley
Oct 2, 2023
It's fine. Asked for lots of color. Kinda got lots of green
★★★☆☆
Reviewed By:
Gloria Davis
Sep 22, 2023
Too many of the flowers were not open and the greener covered the cross
Responded To By:
Courtney Cooper / Sales
Sep 22, 2023
Thank you, Gloria!
★★★☆☆
Reviewed By:
Mandy
Sep 20, 2023
Not as pretty as the photo online, doesn't seem as cohesively put together
Responded To By:
Courtney Cooper / Sales
Sep 22, 2023
Thank you, Mandy!
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