McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 71318 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
60,749
|
85.18% |
| 4 Star ★★★★☆ |
4,582
|
6.42% |
| 3 Star ★★★☆☆ |
2,400
|
3.37% |
| 2 Star ★★☆☆☆ |
1,515
|
2.12% |
| 1 Star ★☆☆☆☆ |
2,072
|
2.91% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 3 star reviews. Show all reviews
Reviewed By:
Briley
Briley
Mar 13, 2019
Thank.you. Carroll is not pleased with the arrangement. After discussing it with him, it is the lavender roses and white hydrangeas that dull down the overall arrangement. This is my fault because I wanted contrast to make it pop and brighten up her room.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 14, 2019
Rita, Thank you so much for talking with us. We appreciate your feedback and look forward to hearing from you soon!
Reviewed By:
Helen Bell
Helen Bell
Mar 12, 2019
Were they to have a bloom?
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 12, 2019
Helen, I believe there are a few blooms. If you have any questions, please feel free to contact us at help@mcshan.com or 214-324-2481. Thank you!
Reviewed By:
Deborah
Deborah
Mar 11, 2019
Nice.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 11, 2019
Thank you!!
Reviewed By:
Sammie Wester
Sammie Wester
Mar 9, 2019
Did not look like the picture on your website.....too many ribbons and not enough flowers.
Reviewed By:
Judy Webster
Judy Webster
Mar 8, 2019
I've used McShan for years and have always been very pleased. However, I am quite disappointed in this arrangement, especially for the "Deluxe" rather than "Standard." The arrangement was not any fuller than the standard.
Reviewed By:
Kirby McGee
Kirby McGee
Mar 7, 2019
Are these confetti flowers and I ordered 2 dozen is this it?
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 7, 2019
Kirby, Thank you for speaking with us. They are confetti roses and there are 2 dozen in the arrangement. Thanks!
Reviewed By:
C Clarke
C Clarke
Mar 5, 2019
Very disappointed.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 5, 2019
Cynthia, Thank you so much for speaking with me. I am happy we were able to resolve this and I look forward to hearing from you again!
Reviewed By:
Small assortment
Small assortment
Mar 2, 2019
Nice flowers but I expected more for the cost.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 14, 2019
The arrangement is filled to value, if you would like to discuss your order please contact us at help@mcshan.com or 214-324-2481. Thank you!
Reviewed By:
Larry Pennington
Larry Pennington
Mar 2, 2019
Not up to my expatiations
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 14, 2019
Larry, please get in touch with us so we can discuss your order, help@mcshan.com or 214-324-2481. Thank you!
Reviewed By:
Jane
Jane
Mar 1, 2019
I wish it had more red & more yellow roses. The red and yellow do not stand out as much as I would like.
Reviewed By:
Debbie
Debbie
Feb 28, 2019
The photo on line showed more pink flowers than yellow and looked more vibrant.Bit disappointed it doesn't look more like what I saw online. I wanted bright and cheery and this pic doesn't show that. :(
Reviewed By:
Julie Dosher
Julie Dosher
Feb 26, 2019
Not as colorful as the picture that I ordered. Too much white
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 26, 2019
Julie, Thank you for giving us the opportunity to fix this for you!
Reviewed By:
Terri Hanks
Terri Hanks
Feb 26, 2019
My friend did not receive delivery on the day requested. I called to speak with McShan florist and the lady was very rude about trying to get the order back out to her that day. The next day it was delivered after they actually called my friend to make su
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 26, 2019
Terri, I have tried to call you so we can discuss this. We attempted delivery on the day you requested, but the recipient was not at home. We called the next trip to be sure she was home, because this... More
Terri, I have tried to call you so we can discuss this. We attempted delivery on the day you requested, but the recipient was not at home. We called the next trip to be sure she was home, because this was our second attempt to get this plant to her. We sincerely apologize you are disappointed, please contact us so we can discuss this further, help@mcshan.com or 214-324-2481. We appreciate your feedback, thank you!
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Reviewed By:
Roy Jimmerson
Roy Jimmerson
Feb 23, 2019
Flowers should be all the way to top of pole
Responded To By:
Bruce McShan / President
Bruce McShan / President
Feb 25, 2019
Roy, we are sorry you are not pleased, please contact us at help@mcshan.com or 214-324-2481.
Reviewed By:
Ethel Crawford
Ethel Crawford
Feb 21, 2019
This plant is not as full as the online version I saw. The basket looks cheap for an $80 plant. I'll wait for an opinion from Mrs Dean
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 25, 2019
Ethel, We are sorry you are not pleased, please contact us at help@mcshan.com or 214-324-2481
Reviewed By:
Karen Pritchett
Karen Pritchett
Feb 21, 2019
It is a very pretty arrangement, and she loves it, but I am having a hard time seeing $75 in the vase and flowers. She sent a photo of the other side, and the most I can come up with is $65. Just wondering. Thanks
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 25, 2019
Karen, the arrangement is filled to value. If you are not pleased, don't hesitate to reach out to us help@mcshan.com or 214-324-2481
Reviewed By:
Terry
Terry
Feb 21, 2019
A bit disappointed. I've always felt McShan charges a premium price but delivers a premium product. The ordering is easy and delivery was great. Quite honestly I didn't feel the flowers measured up to the price but my wife was okay with them and that's wh
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 25, 2019
Terry, please contact us at help@mcshan.com or 214-324-2481. We would love to replace the arrangement for your wife.
Reviewed By:
Tammye McIntyre
Tammye McIntyre
Feb 19, 2019
Thanks for the picture.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 25, 2019
Thank you!
Reviewed By:
Nancy Leonard
Nancy Leonard
Feb 19, 2019
This was just fine except that it should have been delivered when the flowers were delivered but was not. I did not get to Shannon O'Malley until a few days later.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 25, 2019
Nancy, we apologize the bear did not reach the recipient on the day and time as ordered. We are working on ways to improve this issue. Thank you!
Reviewed By:
Gaye
Gaye
Feb 19, 2019
The name on my order was Borders not Boarders - I would have love to have been able to see the items - the envelope is covering the items - this was a medium - correct? Please call me at 469-261-6210.https://www.seewhatyousend.com/img/submit-button.gif
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 25, 2019
Yes, this was the correct size according to your order. Thank you!
Reviewed By:
cn
cn
Feb 19, 2019
just not as pretty as I had hoped
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 25, 2019
Please contact us at help@mcshan.com or call us at 214-324-2481 if there is anything we can do to help. Thank you!
Reviewed By:
Beverly Higgs
Beverly Higgs
Feb 18, 2019
Much smaller than I expected
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 25, 2019
Beverly, this picture was taken from above, so you are unable to see the entire look of the plant. Please contact us if we can assist you further, help@mcshan.com or 214-324-2481 Thank you!
Reviewed By:
Anita Seaberry
Anita Seaberry
Feb 17, 2019
My daughter told me I was to get two 1 lb boxes of chocolates or one 2 lbs box. The box I received was 7.1 ounces. I was charged $40 for that.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 25, 2019
Anita, we apologize for the mixup, thank you for giving us the opportunity to make this right! Thank you!
Reviewed By:
Rob Cooper
Rob Cooper
Feb 17, 2019
This was my fault for not ordering early enough for delivery but even so, the pick up was a little annoying. I made 4 trips to pick up because each time I came in, I was told they weren't ready and to return in 30 minutes or an hour or at 5 pm, etc. Just
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Feb 20, 2019
Mr. Cooper, our apologies for the inconvenience you encountered. We are happy you were able to pickup your arrangement and appreciate you letting us know about the designated lines. We do have those... More
Mr. Cooper, our apologies for the inconvenience you encountered. We are happy you were able to pickup your arrangement and appreciate you letting us know about the designated lines. We do have those signs available and dropped the ball by not setting those in place before the rush. Thank you for the gentle reminder.
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Reviewed By:
B Purnell
B Purnell
Feb 16, 2019
We only received 22 of the 24 roses ordered.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 25, 2019
Brooks, We are so sorry your arrangement was not completed as ordered. Please contact help@mcshan.com or 214-324-2481. Thank you!
