McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 70229 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
59,750
|
85.08% |
| 4 Star ★★★★☆ |
4,538
|
6.46% |
| 3 Star ★★★☆☆ |
2,381
|
3.39% |
| 2 Star ★★☆☆☆ |
1,499
|
2.13% |
| 1 Star ★☆☆☆☆ |
2,061
|
2.93% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 3 star reviews. Show all reviews
Reviewed By:
Gaye
Gaye
Feb 19, 2019
The name on my order was Borders not Boarders - I would have love to have been able to see the items - the envelope is covering the items - this was a medium - correct? Please call me at 469-261-6210.https://www.seewhatyousend.com/img/submit-button.gif
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 25, 2019
Yes, this was the correct size according to your order. Thank you!
Reviewed By:
cn
cn
Feb 19, 2019
just not as pretty as I had hoped
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 25, 2019
Please contact us at help@mcshan.com or call us at 214-324-2481 if there is anything we can do to help. Thank you!
Reviewed By:
Beverly Higgs
Beverly Higgs
Feb 18, 2019
Much smaller than I expected
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 25, 2019
Beverly, this picture was taken from above, so you are unable to see the entire look of the plant. Please contact us if we can assist you further, help@mcshan.com or 214-324-2481 Thank you!
Reviewed By:
Anita Seaberry
Anita Seaberry
Feb 17, 2019
My daughter told me I was to get two 1 lb boxes of chocolates or one 2 lbs box. The box I received was 7.1 ounces. I was charged $40 for that.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 25, 2019
Anita, we apologize for the mixup, thank you for giving us the opportunity to make this right! Thank you!
Reviewed By:
Rob Cooper
Rob Cooper
Feb 17, 2019
This was my fault for not ordering early enough for delivery but even so, the pick up was a little annoying. I made 4 trips to pick up because each time I came in, I was told they weren't ready and to return in 30 minutes or an hour or at 5 pm, etc. Just
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Feb 20, 2019
Mr. Cooper, our apologies for the inconvenience you encountered. We are happy you were able to pickup your arrangement and appreciate you letting us know about the designated lines. We do have those... More
Mr. Cooper, our apologies for the inconvenience you encountered. We are happy you were able to pickup your arrangement and appreciate you letting us know about the designated lines. We do have those signs available and dropped the ball by not setting those in place before the rush. Thank you for the gentle reminder.
Less
Less
Reviewed By:
B Purnell
B Purnell
Feb 16, 2019
We only received 22 of the 24 roses ordered.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 25, 2019
Brooks, We are so sorry your arrangement was not completed as ordered. Please contact help@mcshan.com or 214-324-2481. Thank you!
Reviewed By:
Clifton
Clifton
Feb 16, 2019
For $99, I expected my dozen roses to look better. I have been a client for over years. I was disappointed. Perhaps this was a bad day for arranger.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 25, 2019
We apologize that you were not satisfied with your arrangement. Please contact us help@mcshan.com or 214-324-2481 if there is anything we could do to help this situation.
Reviewed By:
John James
John James
Feb 16, 2019
Flowers are beautiful. I ordered 4 sets to the same address and paid delivery fees on all 4. Even though I referenced the other order confirmation numbers, as instructed by your staff, on each order. I think $60 of delivery fees is excessive.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 25, 2019
John, Thank you so much for getting in contact with us. We are happy we were able to resolve this issue and make this right. Thank you!
Reviewed By:
John James
John James
Feb 16, 2019
Flowers are beautiful. I ordered 4 sets to the same address and paid delivery fees on all 4. Even though I referenced the other order confirmation numbers, as instructed by your staff, on each order. I think $60 of delivery fees is excessive.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 25, 2019
John, Thank you so much for getting in contact with us. We are happy we were able to resolve this issue and make this right. Thank you!
Reviewed By:
John
John
Feb 16, 2019
Flowers are beautiful. I ordered 4 sets to the same address and paid delivery fees on all 4. Even though I referenced the other order confirmation numbers, as instructed by your staff, on each order. I think $60 of delivery fees is excessive.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 25, 2019
John, Thank you so much for getting in contact with us. We are happy we were able to resolve this issue and make this right. Thank you!
Reviewed By:
John
John
Feb 16, 2019
Flowers are beautiful. I ordered 4 sets to the same address and paid delivery fees on all 4. Even though I referenced the other order confirmation numbers, as instructed by your staff, on each order. I think $60 of delivery fees is excessive.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 25, 2019
John, Thank you so much for getting in contact with us. We are happy we were able to resolve this issue and make this right. Thank you!
Reviewed By:
Mark Murray
Mark Murray
Feb 16, 2019
This is the first time that I have been disappointed my McShan. Over the years I have been uniformly elated with the amazing floral bouquets. It isn't that the arrangement is unattractive or uninspiring. It is actually quite attractive. Hopefully, you
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 25, 2019
Mark, It was a pleasure speaking with you earlier. I appreciate your understanding and we appreciate your feedback! Thank you so much!!
Reviewed By:
RichardsonCustomer
RichardsonCustomer
Feb 15, 2019
Hmmmm, these didn't look nearly as pretty (or as expensive) as the last arrangement I ordered from y'all. Maybe it was because of Valentine's Day?? Definitely disappointed this time.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 25, 2019
Michele, We sincerely apologize this arrangement did not satisfy you. Please do not hesitate to contact us if there is anything we can do to assist you, help@mcshan.com or 214-324-2481. Thank you!
Reviewed By:
Jonathan Frank
Jonathan Frank
Feb 15, 2019
I ordered a dozen red roses. The picture you sent me does not look right.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 26, 2019
Jonathan, we sent a dozen roses. The picture doesn't show the entire arrangement, from the back or sides. If there is anything we can do to assist you further, please contact us at help@mcshan.com or 214-324-2481. Thank you!
Reviewed By:
Mitzi Wadsworth
Mitzi Wadsworth
Feb 14, 2019
The flowers looked very good when they were delivered Monday but are already drooping today on Thursday.
Reviewed By:
Louis K’Nuckles
Louis K’Nuckles
Feb 13, 2019
No comment at this time.
Reviewed By:
Nancy Leonard
Nancy Leonard
Feb 13, 2019
I wish that the basket had been pink or white. It looks like it is a light purple with some purple flowers. I don't think it goes with the pink balloon.
Reviewed By:
Jody Mays
Jody Mays
Feb 12, 2019
My wife was not crazy about the quality of her flowers.
Reviewed By:
ST
ST
Feb 12, 2019
Doesn't seem like the same nice full arrangement that McShan is known for but it does appear to be a dozen premium red roses and a medium box of chocolates.
Reviewed By:
B
B
Feb 12, 2019
Ok thanks
Reviewed By:
Carole Harris
Carole Harris
Feb 5, 2019
It is nice, but I have seen more quality for $55.00. For a funeral service, I should not have asked for "designers choice." Time was essential and I did not have time to choose the arrangement and flowers.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 5, 2019
Carole, I have sent you an email to discuss this further. Please contact me at your earliest convenience so we can make this right. Thank you!
Reviewed By:
Diana Hadl
Diana Hadl
Feb 4, 2019
Lovely arrangement. But I felt it was a very sparse arrangement for $100 worth of flowers.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 4, 2019
Diana, Thank you so much for speaking with me earlier. We appreciate your feedback back!
Reviewed By:
Linda Kurlancheek
Linda Kurlancheek
Feb 4, 2019
For a girl baby, I think you should have added a pretty pink ribbon with plastic rattle or pacifier on it. That arrangement looks something for Valentine's or birthday. Thank you.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 4, 2019
Linda, Thank you so much for speaking with me earlier. I am happy we were able to come up with a solution to make this right!
Reviewed By:
MICHAEL C SCULLY
MICHAEL C SCULLY
Feb 1, 2019
Correct flowers. Wrong occasion. I ordered "Get Well,' not "Happy Birthday."
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 2, 2019
Michael, Thankfully we caught this issue and had the balloon before the arrangement left for delivery.
Reviewed By:
Ty
Ty
Feb 1, 2019
It looks smaller as regular and I got premium the 60 dollars one
