McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 70140 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
59,669
|
85.07% |
| 4 Star ★★★★☆ |
4,534
|
6.46% |
| 3 Star ★★★☆☆ |
2,378
|
3.39% |
| 2 Star ★★☆☆☆ |
1,497
|
2.13% |
| 1 Star ★☆☆☆☆ |
2,062
|
2.94% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 3 star reviews. Show all reviews
Reviewed By:
Susan Rushing
Susan Rushing
Aug 17, 2018
That looks really small and I paid to add more flowers.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Aug 17, 2018
Susan,
Thank you for your review! So to determine the size, imagine it being perfect for an end table. As for the upgrade the designer added more standard roses as well as mini spray roses! It is a beautiful arrangement! If you have any other questions, let us know! Thanks so much!
Thank you for your review! So to determine the size, imagine it being perfect for an end table. As for the upgrade the designer added more standard roses as well as mini spray roses! It is a beautiful arrangement! If you have any other questions, let us know! Thanks so much!
Reviewed By:
Jane
Jane
Aug 15, 2018
Not as colorful as I had hoped! I don't like the purple stuff and there is no Baby's Breath which I requested.
Reviewed By:
Sandy
Sandy
Aug 13, 2018
Disappointed that the roses did not last. This bouquet was sent because my father passed away July 31 and my parents 59th anniversary was August 8. Roses started wilting after 3 days even with fresh water. 3 or more roses died without opening. I used
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Aug 13, 2018
Sandy,
Thank you for your feedback & speaking with us this morning. We are sending a fresh replacement today!
Thank you for your feedback & speaking with us this morning. We are sending a fresh replacement today!
Reviewed By:
Mrs. Rose Williams
Mrs. Rose Williams
Aug 8, 2018
Thank you! 1)I would have preferred a picture of the planter "delivered." 2) The request was to delver at 9am Aug. 4th. Per your email you delivered at 11am. The reason for the specific time was to get it inside before the funeral began.
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Aug 8, 2018
Rose, thank you for speaking with us this morning. Per our conversation, this was delivered at 9:32 by our driver and confirmed with a signature. We appreciate your feedback and please let us know if we can assist your further.
Reviewed By:
Dawn
Dawn
Aug 6, 2018
The leaves should be greener plant looks ok
Reviewed By:
Debra
Debra
Aug 6, 2018
It was fine
Reviewed By:
C. Marquez Trucking
C. Marquez Trucking
Jul 30, 2018
Told one price charged almost 2 1/2 what we were told'
Reviewed By:
Gloria Rowden
Gloria Rowden
Jul 28, 2018
I thought they would be taller and more filler. It look so little and tight for the money. Not wha I had invisioned. I hope she likes it.
Reviewed By:
Ivy Boland
Ivy Boland
Jul 27, 2018
Nice arrangement but disappointed in the vase. Was hoping for something larger and nicer looking,
Reviewed By:
Cheryl Hurdle
Cheryl Hurdle
Jul 26, 2018
I was not pleased with the first order. The fruit was of poor quality. Some of it was rotten. However, my mother said the second basket is fine. Thank you for correcting the problem. We had a similar situation when I sent her a fruit basket a few years a
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Jul 26, 2018
Cheryl, Thank you for your review and feedback. We apologize for the fruit that wasn't fresh in the first arrangement, but appreciate you sharing your Mother's pleasure with the replacement. Please let us know if we can assist you further.
Thank you.
Thank you.
Reviewed By:
Charles
Charles
Jul 14, 2018
The arrangement was nice
Reviewed By:
debhop
debhop
Jul 14, 2018
I didn't like the balloon for a woman!
Reviewed By:
JoAnn Neal-Williams
JoAnn Neal-Williams
Jul 9, 2018
Plant appearance is not as i expected. Lovely pot(exactly what i wanted)
Reviewed By:
Judy Craig
Judy Craig
Jun 28, 2018
It's nice, but mostly green. Would have been prettier, it seems, with some of the lilies in bloom.
Reviewed By:
Judith Waldie
Judith Waldie
Jun 28, 2018
The greenery at the bottom and a few at the top are wilted. A couple of the flowers look old. I think it is a very nice arrangement, but Not your best work.
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Jun 28, 2018
Ms. Waldie, Thank you for your feedback. We appreciate the opportunity to change out the greenery to look more appealing. As always, thank you for trusting us and allowing us to take care of your floral needs.
Reviewed By:
S
S
Jun 26, 2018
There were multiple problems with the delivery, which was made a few days late. Communication was not clear as well; I got conflicting messages about my order and had to follow up more than once.
Reviewed By:
Debbie W
Debbie W
Jun 24, 2018
I know you make substitions but because of the type of flowers that were used it didn't look as full. I wish I'd paid extra for more flowers.
Reviewed By:
Lynne
Lynne
Jun 23, 2018
I like getting the picture except I cannot see how many roses were included for the additional $30 Premium - is the box the chocolate box - It all looks pretty small within no reference for size. I ordered a small box of chocolates so perhaps this is jus
Reviewed By:
CR
CR
Jun 22, 2018
I like getting a picture of the arrangement, but since we went with the medium priced arrangement, I expected it to be larger than the arrangement pictured on the website. I am underwhelmed.
Reviewed By:
Amber Bradley
Amber Bradley
Jun 21, 2018
Does not look as nice as the picture on the web site. Too "leggy".
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jun 21, 2018
Hi Amber,
Thank you for your review & feedback! We have taken the arrangement back to the designer to correct to look closer to the picture online & we will send you another picture!
Thank you for your review & feedback! We have taken the arrangement back to the designer to correct to look closer to the picture online & we will send you another picture!
Reviewed By:
Andrea Boren
Andrea Boren
Jun 21, 2018
Hello, I have been ordering flowers from McShan for years and have always been satisfied with the order. While this looks just like the bouquet I ordered, I did upgrade it and yet the number of roses is still quite low and does not reflect a $90 cost. Th
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jun 21, 2018
Good morning! Thanks so much for your review! This green charm bouquet upgraded by $30 has 6 additional white roses 2 additional full green hydrangeas, & 3 additional stems of hypericum berries. T... More
Good morning! Thanks so much for your review! This green charm bouquet upgraded by $30 has 6 additional white roses 2 additional full green hydrangeas, & 3 additional stems of hypericum berries. The picture is one sided, therefore you are unable to see the flowers on the other side. Our arrangements always look much better in person! If you have any other questions, please give us a call! Thanks for choosing McShan Florist!
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Reviewed By:
Diane
Diane
Jun 21, 2018
Please consider more eco friendly packaging for the little bear Besides- he looks like he is smothering in there Thank you
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jun 21, 2018
Diane,
Thank you so much for your review & the suggestion to use more eco friendly packaging! We shrink wrap our plush animals to protect them during delivery so they will arrive in excellent condition! Thanks for choosing McShan Florist!
Thank you so much for your review & the suggestion to use more eco friendly packaging! We shrink wrap our plush animals to protect them during delivery so they will arrive in excellent condition! Thanks for choosing McShan Florist!
Reviewed By:
Carlotta Mixon
Carlotta Mixon
Jun 19, 2018
We received the incorrect color ribbon. I asked for PURPLE and we didn't receive that. Instead we received GOLD. I'm very disappointed. What can you offer me? Please advise
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jun 20, 2018
Carlotta,
Thank you for your review! We appreciate the feedback! Our apologies for the ribbon color not being as requested. Thank you for allowing us to make it right! If we can assist you with anything else, please let us know! Thanks so much!
Thank you for your review! We appreciate the feedback! Our apologies for the ribbon color not being as requested. Thank you for allowing us to make it right! If we can assist you with anything else, please let us know! Thanks so much!
Reviewed By:
Don Patteson
Don Patteson
Jun 18, 2018
The original delivery was disappointing - it had clearly fallen over and been hastily put back together. the second delivery was fine, but my sister had to call to get the replacement.
Reviewed By:
Jacquelyn Rummel
Jacquelyn Rummel
Jun 15, 2018
It does not have the filler that was demonstrated on the online catalog. Because of that it looks off centered. This is probably my friends last birthday and I chose that bouquet over others because of how full and interesting it was. I understand substit
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jun 15, 2018
Thank you for your feedback! We have made some changes to the design per your specifications. We hope the arrangement is a bright spot in Mrs. Gollay's day. If you have any further questions or c... More
Thank you for your feedback! We have made some changes to the design per your specifications. We hope the arrangement is a bright spot in Mrs. Gollay's day. If you have any further questions or comments please don't hesitate to contact us.
Thank you for choosing McShan!
Amy
Customer Service
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Thank you for choosing McShan!
Amy
Customer Service
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