McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 74790 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
63,930
|
85.48% |
| 4 Star ★★★★☆ |
4,701
|
6.29% |
| 3 Star ★★★☆☆ |
2,473
|
3.31% |
| 2 Star ★★☆☆☆ |
1,561
|
2.09% |
| 1 Star ★☆☆☆☆ |
2,125
|
2.84% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 3 star reviews. Show all reviews
Reviewed By:
John James
John James
Feb 16, 2019
Flowers are beautiful. I ordered 4 sets to the same address and paid delivery fees on all 4. Even though I referenced the other order confirmation numbers, as instructed by your staff, on each order. I think $60 of delivery fees is excessive.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 25, 2019
John, Thank you so much for getting in contact with us. We are happy we were able to resolve this issue and make this right. Thank you!
Reviewed By:
John
John
Feb 16, 2019
Flowers are beautiful. I ordered 4 sets to the same address and paid delivery fees on all 4. Even though I referenced the other order confirmation numbers, as instructed by your staff, on each order. I think $60 of delivery fees is excessive.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 25, 2019
John, Thank you so much for getting in contact with us. We are happy we were able to resolve this issue and make this right. Thank you!
Reviewed By:
John
John
Feb 16, 2019
Flowers are beautiful. I ordered 4 sets to the same address and paid delivery fees on all 4. Even though I referenced the other order confirmation numbers, as instructed by your staff, on each order. I think $60 of delivery fees is excessive.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 25, 2019
John, Thank you so much for getting in contact with us. We are happy we were able to resolve this issue and make this right. Thank you!
Reviewed By:
Mark Murray
Mark Murray
Feb 16, 2019
This is the first time that I have been disappointed my McShan. Over the years I have been uniformly elated with the amazing floral bouquets. It isn't that the arrangement is unattractive or uninspiring. It is actually quite attractive. Hopefully, you
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 25, 2019
Mark, It was a pleasure speaking with you earlier. I appreciate your understanding and we appreciate your feedback! Thank you so much!!
Reviewed By:
RichardsonCustomer
RichardsonCustomer
Feb 15, 2019
Hmmmm, these didn't look nearly as pretty (or as expensive) as the last arrangement I ordered from y'all. Maybe it was because of Valentine's Day?? Definitely disappointed this time.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 25, 2019
Michele, We sincerely apologize this arrangement did not satisfy you. Please do not hesitate to contact us if there is anything we can do to assist you, help@mcshan.com or 214-324-2481. Thank you!
Reviewed By:
Jonathan Frank
Jonathan Frank
Feb 15, 2019
I ordered a dozen red roses. The picture you sent me does not look right.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 26, 2019
Jonathan, we sent a dozen roses. The picture doesn't show the entire arrangement, from the back or sides. If there is anything we can do to assist you further, please contact us at help@mcshan.com or 214-324-2481. Thank you!
Reviewed By:
Mitzi Wadsworth
Mitzi Wadsworth
Feb 14, 2019
The flowers looked very good when they were delivered Monday but are already drooping today on Thursday.
Reviewed By:
Louis K’Nuckles
Louis K’Nuckles
Feb 13, 2019
No comment at this time.
Reviewed By:
Nancy Leonard
Nancy Leonard
Feb 13, 2019
I wish that the basket had been pink or white. It looks like it is a light purple with some purple flowers. I don't think it goes with the pink balloon.
Reviewed By:
Jody Mays
Jody Mays
Feb 12, 2019
My wife was not crazy about the quality of her flowers.
Reviewed By:
ST
ST
Feb 12, 2019
Doesn't seem like the same nice full arrangement that McShan is known for but it does appear to be a dozen premium red roses and a medium box of chocolates.
Reviewed By:
B
B
Feb 12, 2019
Ok thanks
Reviewed By:
Carole Harris
Carole Harris
Feb 5, 2019
It is nice, but I have seen more quality for $55.00. For a funeral service, I should not have asked for "designers choice." Time was essential and I did not have time to choose the arrangement and flowers.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 5, 2019
Carole, I have sent you an email to discuss this further. Please contact me at your earliest convenience so we can make this right. Thank you!
Reviewed By:
Diana Hadl
Diana Hadl
Feb 4, 2019
Lovely arrangement. But I felt it was a very sparse arrangement for $100 worth of flowers.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 4, 2019
Diana, Thank you so much for speaking with me earlier. We appreciate your feedback back!
Reviewed By:
Linda Kurlancheek
Linda Kurlancheek
Feb 4, 2019
For a girl baby, I think you should have added a pretty pink ribbon with plastic rattle or pacifier on it. That arrangement looks something for Valentine's or birthday. Thank you.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 4, 2019
Linda, Thank you so much for speaking with me earlier. I am happy we were able to come up with a solution to make this right!
Reviewed By:
MICHAEL C SCULLY
MICHAEL C SCULLY
Feb 1, 2019
Correct flowers. Wrong occasion. I ordered "Get Well,' not "Happy Birthday."
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 2, 2019
Michael, Thankfully we caught this issue and had the balloon before the arrangement left for delivery.
Reviewed By:
Ty
Ty
Feb 1, 2019
It looks smaller as regular and I got premium the 60 dollars one
Reviewed By:
Pay
Pay
Jan 30, 2019
The bow is almost bigger than the arraignment...the flower arrangement is very thin compared to what I looked at on line...I'm sorry but very disappointed in it. I've never been disappointed when ordering from McShan.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jan 31, 2019
I have left you a voicemail so we can discuss this further. Please get in touch with us so we can make this right. Thank you!
Reviewed By:
Terri Haskett
Terri Haskett
Jan 27, 2019
Was not supposed to have red/white/blue bow. Solid blue bow was requested upon order at your store.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jan 28, 2019
Terri, We sincerely apologize your order was not filled correctly. I have sent you an email so we can discuss this further. Thank you!
Reviewed By:
benita soward
benita soward
Jan 25, 2019
ordering a impressive display I expected more show
Reviewed By:
SHAR STEPHENS
SHAR STEPHENS
Jan 25, 2019
Ugly arrangement. I could have bought daisies for what I spent Sad 😞
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jan 25, 2019
Shari, I have sent you an email. Please get in touch with us as soon as possible so we can make this right. We always want our customers to be satisfied!
Reviewed By:
Melissa Self
Melissa Self
Jan 24, 2019
Disappointing. In my comment you asked me for I said blue was his favorite color but you couldn't even use a blue bow? Daisies are a cheap filler. You usually do a great job, but I won't be ordering again.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jan 25, 2019
Melissa, I have sent an email to you. Please get in touch with us so we can make this right for you!
Reviewed By:
Chris Jenkins
Chris Jenkins
Jan 24, 2019
Disappointed by lateness of delivery and by the final product. Don't feel it was worth price paid.
Reviewed By:
Sue
Sue
Jan 22, 2019
I was actually a little disappointed this time. I often use the designers choice and have had beautifully designed arrangements show up to the event. This one appeared as though the designer ran out of time....
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jan 22, 2019
Sue, thank you so much for speaking with us. We appreciate your feedback and appreciate you!
Reviewed By:
Carolyn
Carolyn
Jan 21, 2019
I appreciated getting this photo of what I ordered online. Your prices are very reasonable, too. Thank you.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jan 21, 2019
Thank you Carolyn!
