McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 71328 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
60,758
|
85.18% |
| 4 Star ★★★★☆ |
4,583
|
6.43% |
| 3 Star ★★★☆☆ |
2,400
|
3.36% |
| 2 Star ★★☆☆☆ |
1,515
|
2.12% |
| 1 Star ★☆☆☆☆ |
2,072
|
2.90% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 4 star reviews. Show all reviews
Reviewed By:
Barbara Saurer
Barbara Saurer
Jul 17, 2025
This arrangement looks smaller than the picture on your website and none of the lilies are open. I assume that they will open, however, the arrangement that will be delivered, looks smaller and the buds instead of opened lilies makes the presentation very different.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jul 17, 2025
Barbara, we apologize that you are not happy with the arrangement. I will have our customer service department give you a call to discuss this further and see what we can do to make things right.
Reviewed By:
Phelisia McDowell
Phelisia McDowell
Jul 13, 2025
Beautiful! Simply the best!
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jul 14, 2025
Thank you for the kind words. We strive to create beautiful arrangements.
Reviewed By:
Janice DuPont
Janice DuPont
Jul 12, 2025
Very good
Reviewed By:
Dianne Broadnax
Dianne Broadnax
Jul 11, 2025
How to take care of this plant? Does it need to be on Sun shine or shade Feedback welcome Thank you
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jul 11, 2025
There is a QR code on the card tag that you can scan with your smart phone that will give you the instructions on how to care for your plant, or you can give us a call we are always happy to help.
Reviewed By:
Johnny
Johnny
Jul 11, 2025
Really nice thanks very much
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jul 11, 2025
Thank you so much for such a wonderful review, Johnny. I'm so glad we could help you. Please let me know if there is anything we can do better. We are always here to help.
Reviewed By:
Sybil Jackson
Sybil Jackson
Jul 2, 2025
It is pretty however I thought it was going to be larger and had 3 different colors based on what I remember from speaking with the lady who assisted me. Maybe it was 3 of the orange/rust plants in the center. By the way, I do appreciate receiving a picture of the plant.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jul 5, 2025
Thank you Sybil for the kind review. McShans has been in business for over 50 years and is thankful that we had the opportunity to serve you.
Reviewed By:
Brenda Turner
Brenda Turner
Jul 1, 2025
Beautiful!!!!! Thank you!!!!
Responded To By:
Lizbeth DeLaRosa / Sales
Lizbeth DeLaRosa / Sales
Jul 2, 2025
We appreciate you taking the time to review your order, Brenda.
Please let us know if there is anything we can do to improve the service.
Please let us know if there is anything we can do to improve the service.
Reviewed By:
Linda Trahan
Linda Trahan
Jun 28, 2025
Beautiful arrangement, however I was intending a brighter purple when I requested it. I should have been more specific.
Responded To By:
Lizbeth DeLaRosa / Sales
Lizbeth DeLaRosa / Sales
Jun 28, 2025
We appreciate your feedback, Linda!
Please let us know if there is anything we can do to correct this for you. Please give our customer service team a call at 214-324-2481 and we can correct this for you. Thank you!
Please let us know if there is anything we can do to correct this for you. Please give our customer service team a call at 214-324-2481 and we can correct this for you. Thank you!
Reviewed By:
Deanna J Bloodworth
Deanna J Bloodworth
Jun 23, 2025
Thanks!
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jun 24, 2025
Deanna, if you're not fully satisfied with our services, please give us a call so we can discuss how to help you. We're always here to assist you in any way possible.
Reviewed By:
Megan
Megan
Jun 21, 2025
If there's any way we can replace the red ribbon with white, or ivory that would be awesome.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jun 21, 2025
We are working to get this changed for you, Thank you for letting us know.
Reviewed By:
Yolanda Crosby
Yolanda Crosby
Jun 20, 2025
Much better and thank you.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jun 20, 2025
You’re welcome! Thank you for choosing our services. We are happy to have this issue resolved and that you are happy. We want to make sure all of our clients love what we have created for them. We look forward to working with you again in the future.
Reviewed By:
Janet Bell Odom
Janet Bell Odom
Jun 19, 2025
Thank you.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jun 19, 2025
Thank you for your review, Janet. If there is anything else we can do to improve your experience please let us know.
Reviewed By:
Ayah
Ayah
Jun 17, 2025
Arrangement is perfect, is there a different option for the base vase that's a bit more modern? Maybe like the website?
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jun 17, 2025
I appreciate your feedback about the base vases. I apologize that you’re not entirely satisfied. We are working on it now to put this in a better container for you. If you have any further feedb... More
I appreciate your feedback about the base vases. I apologize that you’re not entirely satisfied. We are working on it now to put this in a better container for you. If you have any further feedback or questions, please don’t hesitate to reach out. We’re always happy to hear what our customers think!
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Reviewed By:
Lori Blair Getty
Lori Blair Getty
Jun 17, 2025
Very pretty
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jun 17, 2025
Thank you for your kind words. We strive to create beautiful arrangements, and it's rewarding to hear from our customers that we are doing that. We appreciate your compliments and are grateful for your patronage!
Reviewed By:
Linda Sutton
Linda Sutton
Jun 17, 2025
It's pretty
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jun 17, 2025
Linda, thank you for ordering from McShan Florist. If you’re not fully satisfied, please give us a call, as we are always here to help.
Reviewed By:
Joyce Ratcliff
Joyce Ratcliff
Jun 14, 2025
The Anthurium plant was very beautiful.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jun 16, 2025
Thank you Joyce Ratcliff for the 5-star review. We really appreciate it!
Reviewed By:
Kathy Sutton
Kathy Sutton
Jun 14, 2025
Thanks- looks great!
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jun 16, 2025
Thanks, Kathy, for the 5-star review.
Reviewed By:
Scherrie
Scherrie
Jun 14, 2025
Beautiful
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jun 16, 2025
Thank you for the review. If there is anything we can do to improve our service, please let us know. We would love to hear how we are doing!
Reviewed By:
Kaneisha
Kaneisha
Jun 14, 2025
Nice floral arrangement!
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jun 16, 2025
Thank you for the review! If there is anything else we can do, please let us know.
Reviewed By:
Mae Scott
Mae Scott
Jun 13, 2025
This is nice. Thank you for changing the Bouquet! Mae
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jun 13, 2025
Mae, you are very welcome and we are happy you like the plant.
Reviewed By:
Debbie Euziere
Debbie Euziere
Jun 12, 2025
Thank you for cleaning up the first arrangement. This one is much more what I expected from McShans!
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jun 13, 2025
Thank you, Debbie, for letting us know, and we really appreciate your business.
Reviewed By:
Janet Trlica
Janet Trlica
Jun 7, 2025
Briana (sp) customer rep was very helpful and anxious to meet my requests. The plant is lovely but the ceramic container is very lacking. From the picture it appeared to be plastic- something I would find at Home Depot. I was assured it was not plastic. I then asked for a bow, which did help. My granddaughter loved the plant and received many compliments. Thank you! J
Reviewed By:
Marilyn Platt
Marilyn Platt
Jun 5, 2025
Looks nice. I only see one flower. Could have used one more.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jun 5, 2025
We apologize if you are not pleased with the butterfly garden that you ordered, but we can always add to the garden if you request it. Please call us if we can help in any way.
Reviewed By:
Deborah Crudup
Deborah Crudup
Jun 4, 2025
Flowers were BEAUTIFUL! Recipient was out of town. McShan called her & held off on delivery until she returned so the bouquet would be fresh. Awesome customer service! However, no msg card was on the flowers, so she didn't know who sent them until we talked 🥺.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jun 4, 2025
Deborah, we apologize if the signature was missing from the card message. We are glad we were able to have your order delivered after the recipient returned. Please let us know if there is anything else we can do for you.
Reviewed By:
Sheila Edwards
Sheila Edwards
Jun 2, 2025
This is a good second alternative. What I originally tried to order turns out was unavailable....thankful you send photos, because I did not what was set up as a substitute. I am glad I was able to choose another option before the order went out for delivery.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jun 2, 2025
We apologize for being out of your first choice. However, we're glad we could find a second option you like! Thank you Sheilia!
