Ashland Addison Florist Co., Chicago, IL - Customer Flower Reviews

Pilsen Design Center
1956 W. 17th St
Chicago, IL 60608
+1 (312) 432-1800
www.ashaddflorist.com

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Total reviews: 34658 reviews | Star Rating: 4.8
5 Star ★★★★★
 
 
31,188
 89.99%
4 Star ★★★★☆
 
 
1,589
 4.58%
3 Star ★★★☆☆
 
 
809
 2.33%
2 Star ★★☆☆☆
 
 
502
 1.45%
1 Star ★☆☆☆☆
 
 
570
 1.64%
Real Customers, Real Reviews

All reviews are from verified Ashland Addison Florist Co. customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 2 star reviews. Show all reviews

★★★★★
Reviewed By:
diane
May 19, 2015
flower was late driver was rude flower look like a bunch of weeds I have ordered flowers since 1980 lived in lake view area in Chicago wasn't happy with flower
Responded To By:

May 19, 2015
Hi Diane,

I apologize for the delivery error. We have credited the delivery amount back to your account.

Sincerely,

Becca
★★★★★
Reviewed By:
C F Torri
May 15, 2015
doesn't look anything like the picture on the website when I ordered it
Responded To By:

May 15, 2015
Hi Charles,

Please contact us in regards to this order when you are available.

Thank you,

Becca
★★★★★
Reviewed By:
Mary Devine
May 10, 2015
The gardenias turned brown almost immediately. I've sent them from Ashland before and they lasted longer. Too bad. My mother-in-law is 94.
Responded To By:

May 11, 2015
Hello Mary,

Thank you for contacting me. I have left you a voice mail in regards to the flowers. Please feel free to contact me as soon as you can.

Best,

Becca
★★★★★
Reviewed By:
nancy
May 4, 2015
Very expensive for the size of the piece.
★★★★★
Reviewed By:
TAS
Apr 22, 2015
Disappointed for the $amt.paid. Not at all like the picture on the website.
Responded To By:

Apr 22, 2015
Hi Cindy,

I'm so glad we were able to speak and I could clarify the dimensions of this beautiful arrangement for you. I'm sure the recipient will be thrilled!!

Have a great day!

Becca
★★★★★
Reviewed By:
Elizabeth Krischer, U of I College of Medicine
Apr 15, 2015
Usually love your arrangements but was hoping for something blooming.
Responded To By:

Apr 16, 2015
Hi Elizabeth,

I'm so glad we were able to speak today. I have made the notes to your account, just as we discussed. Please let me know if you have any other questions.

Thank you,

Becca
★★★★★
Reviewed By:
Mary Ann
Apr 11, 2015
I guess I should have spent more money.
Responded To By:
Chris / Manager
Apr 11, 2015
Thank you for your review! We tried contacting you back but were not successful. We believe it is probably the design you were not completely satisfied with so we will be re-making your arrangement and send you a new picture. We truly hope you like it.

Best,

Zoe
★★★★★
Reviewed By:
Orlando Ortiz
Mar 21, 2015
I didn't feel it was as special as I originally envisioned it. I have seen better for the same price range in the city. Thanks for making it happen on such short notice!
★★★★★
Reviewed By:
Greg Graham
Mar 13, 2015
Wow! not like we discussed...mostly purple hyacinths, with some pink and white lots of red and yellow tulips for color. Wanted just to keep it always from too many pastels as it's for a man. Ashland Adison used to do superb work (first was introduced whil
Responded To By:

Mar 13, 2015
Hi Greg,

I'm glad we were able to speak over the phone. I look forward to hearing how these flowers develop in size and color as the days pass.

Thank you,

Becca
★★★★★
Reviewed By:
Michelle
Mar 9, 2015
These type of flowers & colors seem very different from the picture I saw on your website The website pic has several peach or pink bloomed roses This arrangement looks dull & tired compared to the website pic
★★★★★
Reviewed By:
Jeanette Porter
Mar 3, 2015
The names were left off the card. Thought it would be taller with more flowers. Does not like pink. Didn't think to express this. Next time, I'll will be more specific. Thank you.
★★★★★
Reviewed By:
Sharon
Feb 12, 2015
I had to call to have this arrangement redone because it looked nothing like the picture. It is better but not as pictured. The explanation I got was because it is a Teleflora and their photos have all of the flowers on one side. I understand that the d
Responded To By:

Feb 12, 2015
Hi Sharon,

I'm so sorry you feel that way. We would be happy to make another attempt but at this point it would not be able to be delivered until tomorrow. Maybe to a home address?... More
Hi Sharon,

I'm so sorry you feel that way. We would be happy to make another attempt but at this point it would not be able to be delivered until tomorrow. Maybe to a home address? We would be happy to have one of our designers make something in a similar style arrangement if you prefer, keeping with the baby girl theme of course. Please let me know.

Becca
Less
★★★★★
Reviewed By:
Kay Pearson
Feb 9, 2015
The gentleman who assisted me was very helpful even when I changed the order so that the flowers were not delivered. When I picked up the arrangement, I was not happy with it. I asked for some of the flowers, the round gerber daisies to be removed, becaus
★★★★★
Reviewed By:
lAURA jOHNSON
Feb 6, 2015
SORRY, THIS MUST BE A FILE PHOTO...THE FLOWERS THAT WERE DELIVERED DID NOT LOOK THESE. IT WAS NOT A, SPECIAL LOOKING ARRANGEMENT. THE FLOWERS DID NOT LOOK FRESH NOR VIBRANT IN COLOR. I HAD THEM SENT FROM WITHIN THE HOSPITAL BECAUSE OF THE WEATHER. THE R
Responded To By:

Feb 6, 2015
Hello Laura,

Thank you for contacting me. I just left you a message in regards to this order. Please give me a call when you can.

Becca
★★★★★
Reviewed By:
Lin Witte
Feb 4, 2015
First, please get my name correct. It is WITTE not WHITE. Second, i do not like those purple liatris. Third, nonetheless look forward to a timely delivery.
Responded To By:

Feb 4, 2015
Hello Linda,

I just sent an email to you in regards to this arrangement. The order states no substitutions, so please call me as soon as possible so we can discuss what you wish to use instead of the liatris.

Thank you.
★★★★★
Reviewed By:
Marguerite Quinn
Jan 30, 2015
Gosh, for $70 with delivery charges, I thought the arrangement would be fuller looking. I have to say the photo on the Internet was much better. I've been a customer for a long time and this is the first time I've been disappointed.
★★★★★
Reviewed By:
Christina Schrier
Jan 29, 2015
Hi - thanks for sending a picture, it is very helpful. They are pretty, however, I am dissapointed to see the colors and flowers are not really close to the photo online and also there are carnations in the arrangement. I mentioned in my comments that if
Responded To By:

Jan 29, 2015
Hi Christina,

Thank you for contacting us. We have corrected the design and sent a new photo to you. Please let me know if you have any other questions.

Best regards,

Becca
★★★★★
Reviewed By:
Liza
Jan 23, 2015
can you remove all the green items - just the 2 flowers would be perfect
★★★★★
Reviewed By:
Mariann
Jan 16, 2015
This does not look like the original photo I picked from the website...
Responded To By:

Jan 16, 2015
Hi Mariann,

I'm glad I was able to speak to you about this design. Please let me know if you have any other questions.

Best regards,

Becca
★★★★★
Reviewed By:
Sonia Sakumoto
Jan 15, 2015
I am sorry to say I was disappointed in the designer's flower selection. Kate (great customer service!)noted on my order that I liked "lots of birds" in the "exotic arrangement". As you can see, there were only 3 birds, in addition to roses & carnations.
★★★★★
Reviewed By:
SUE JOHNSON
Jan 7, 2015
I expected a blue hat. The flowers are not as full as the image on your web site, looks like a lot less flowers and more white, less inexpensive flowers than the yellow ones.
Responded To By:

Jan 8, 2015
Hi Sue,

I am glad we were able to speak today about the flowers and design!

Best regards,

Becca
★★★★★
Reviewed By:
D Kumar
Jan 5, 2015
I am disappointed, if this is my order, It does not look like the one on line !
★★★★★
Reviewed By:
Kathleen
Dec 26, 2014
These were pretty but started to wilt and looked dead by the next day, not a hearty arrangement or worth the money.
Responded To By:
Chris / Manager
Dec 26, 2014
Dear Kathleen - thank you for your review! We are terribly sorry to hear the flowers were not up to par. We have left you a message with a resolution and look forward to hearing back from you soon.
Best,
Zoe
★★★★★
Reviewed By:
Catherine
Dec 11, 2014
I was more than disappointed by the first arrangement that was set to go out. Thankfully you do have this system and send pictures so I was able to call and express that. Kate was wonderful in handling my concern and I was pleased with the result. Irise
★★★★★
Reviewed By:
Marie Washington
Nov 14, 2014
Looks skimpy. I was looking for fullness and a dramatic display. I'm disappointed.
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