Ashland Addison Florist Co., Chicago, IL - Customer Flower Reviews
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Total reviews: 34658 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
31,188
|
89.99% |
| 4 Star ★★★★☆ |
1,589
|
4.58% |
| 3 Star ★★★☆☆ |
809
|
2.33% |
| 2 Star ★★☆☆☆ |
502
|
1.45% |
| 1 Star ★☆☆☆☆ |
570
|
1.64% |
Real Customers, Real Reviews
All reviews are from verified Ashland Addison Florist Co. customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
Linda
Linda
Nov 23, 2015
For the price I paid, I was sorely disappointed in the type and sparseness of flowers. This was for a very special person. Another Aunt had sent flowers containing roses and paid just over $100. Not sure if Ashland Addison outsourced this or not but it
Responded To By:
Nov 23, 2015
Hello Linda,
Thank you for getting in touch with me. I just left a voicemail for you in regards to this design. Please give me a call once you receive my message.
Regards,
Becca
Thank you for getting in touch with me. I just left a voicemail for you in regards to this design. Please give me a call once you receive my message.
Regards,
Becca
Reviewed By:
Sandra Holtmeyer
Sandra Holtmeyer
Nov 14, 2015
Not what I ordered at all. I ordered Sunny Days arrangement you have in website. We then discussed White Chrysanthamums which I did not get either. They took down my # wrong & sent me email I didn't see until closing so we discussed it would have to go
Reviewed By:
RAY
RAY
Oct 29, 2015
Picture on web site looks a lot more colorful and shows lots of Roses compared to this pic?
Responded To By:
Chris / Manager
Chris / Manager
Oct 29, 2015
Good afternoon Ray and thank you for your feedback! We have attempted to contact you and have left you a message. We look forward to hearing back from you.
Best,
Zoe
Best,
Zoe
Reviewed By:
Alicia
Alicia
Oct 10, 2015
This is what $75/$100 gets me? Not impressed
Reviewed By:
Brenda Hautzinger
Brenda Hautzinger
Oct 2, 2015
It's okay... This does not look anything like the picture I selected. Maybe the picture does not do it any justice. I received 2 e-mails from Ashland Addison regarding "Rate your flowers". I would have preferred the other floral arrangement. Thx!
Reviewed By:
Marilyn Ludwig
Marilyn Ludwig
Sep 30, 2015
This arrangement looks nothing like the picture on your website. There are too many greens in this arrangement, not enough daisies; the pic on your website is loaded with daises. In addition, these daisies do not look very nice - almost look like mums.
Responded To By:
Chris / Manager
Chris / Manager
Sep 30, 2015
Hi Marilyn - thank you for your feedback! We have re-designed your arrangement and sent you a new picture.
Thank you for giving us the opportunity to fix this.
Have a wonderful day!
Thank you for giving us the opportunity to fix this.
Have a wonderful day!
Reviewed By:
Heather
Heather
Sep 26, 2015
Hopefully it looks better in person and not like a big ball. Maybe just a bad angle
Reviewed By:
Tarsha Green
Tarsha Green
Sep 22, 2015
I changed my order to a 6inch before I got off the phone with my order. The salesperson confirmed it. When I got my email it stated 6inch but it had the 8 inch price. I called back to correct not even 15 mins later; I was assure that it would be corrected
Responded To By:
Sep 22, 2015
Hi Tarsha,
I'm glad we were able to speak in regards to this order. I apologize the email reflecting the lower, corrected total was not sent on the day the change was made. Please... More
I'm glad we were able to speak in regards to this order. I apologize the email reflecting the lower, corrected total was not sent on the day the change was made. Please... More
Hi Tarsha,
I'm glad we were able to speak in regards to this order. I apologize the email reflecting the lower, corrected total was not sent on the day the change was made. Please let me know if you have any questions or if you need another copy of the receipt.
Thank you,
Becca
Less
I'm glad we were able to speak in regards to this order. I apologize the email reflecting the lower, corrected total was not sent on the day the change was made. Please let me know if you have any questions or if you need another copy of the receipt.
Thank you,
Becca
Less
Reviewed By:
Carrie
Carrie
Sep 21, 2015
What happened to the spider mums?
Responded To By:
Sep 21, 2015
Hello Carrie,
I'm glad you were able to speak to Delia in regards to this arrangement. Please let me know if you have any questions.
Thank you,
Becca
I'm glad you were able to speak to Delia in regards to this arrangement. Please let me know if you have any questions.
Thank you,
Becca
Reviewed By:
Jennifer S
Jennifer S
Sep 11, 2015
the flowers look a little worn, not too impressed
Responded To By:
Sep 11, 2015
Hi Jennifer,
I'm glad you like the new angle of the photo we sent. Please let me know if you have any questions.
Thank you,
Becca
I'm glad you like the new angle of the photo we sent. Please let me know if you have any questions.
Thank you,
Becca
Reviewed By:
Mary Kay Joyce
Mary Kay Joyce
Sep 10, 2015
I hope there were more blooms to come. It looks a little puny for the price consider- ing Jewel had five blooms for $30.00. I hate to complain, but, if I were in your business I'd want to hear feedback.
Responded To By:
Sep 11, 2015
Hi Mary Kay,
I just left a message for you in regards to this plant. Please feel free to give me a call directly if you have any other questions.
Thank you,
Becca
I just left a message for you in regards to this plant. Please feel free to give me a call directly if you have any other questions.
Thank you,
Becca
Reviewed By:
JM
JM
Sep 4, 2015
Very disappointed. The fullness is exactly what I asked for but there are multiple issues with this arrangement. First, I was specific when I told the person I spoke with that I did not want carnations or mums yet what I am seeing is a lot of carnations
Responded To By:
Sep 4, 2015
Hi Jo,
I'm so glad we were able to speak in regards to the two orders you placed with us. You should be receiving the new emails shortly. Please let me know if you have any questions at all.
Thank you,
Becca
I'm so glad we were able to speak in regards to the two orders you placed with us. You should be receiving the new emails shortly. Please let me know if you have any questions at all.
Thank you,
Becca
Reviewed By:
Sharon
Sharon
Aug 21, 2015
not full like pictured
Responded To By:
Aug 21, 2015
Hi Sharon,
I'm really glad that we were able to speak on the phone this afternoon and I think we've come up with a solution. Please let me know if you have any questions!
Thank you,
Becca
I'm really glad that we were able to speak on the phone this afternoon and I think we've come up with a solution. Please let me know if you have any questions!
Thank you,
Becca
Reviewed By:
Jean Klingenstein
Jean Klingenstein
Aug 21, 2015
Not sure this arrangement looks like $100.00 worth of flowers or artistic skill. Compared to previous orders I was disappointed to be honest.
Responded To By:
Aug 21, 2015
Hi Jean,
I just left you a voicemail in regards to this order. Please feel free to give me a call if you have any questions.
Thank you,
Becca
I just left you a voicemail in regards to this order. Please feel free to give me a call if you have any questions.
Thank you,
Becca
Reviewed By:
Jim Marino
Jim Marino
Aug 14, 2015
In the past I received a confirmation email, this time I did not. I sent an email to your customer service and have not received a response.
Responded To By:
Aug 14, 2015
Hi Jim,
Please contact me when you can so I can verify the email address to where you have submitted your inquiry.
Thank you,
Becca
Please contact me when you can so I can verify the email address to where you have submitted your inquiry.
Thank you,
Becca
Reviewed By:
J C Lilly Windows & Doors
J C Lilly Windows & Doors
Aug 12, 2015
Not as nice looking as it usually is. This looks crammed in there.
Reviewed By:
Jennifer
Jennifer
Aug 10, 2015
My friend in the hospital ended up loving the flowers, unfortunately it was a headache and several days before she actually got them. I thought ordering them from the flower shop on the hospital website would be super easy and efficient, but unfortunately
Responded To By:
Aug 10, 2015
Hi Jennifer,
I am so sorry you feel this way, especially since you were informed throughout the entire process. However, I am very happy to hear that Judith is enjoying her flowers.
Best regards,
Becca
I am so sorry you feel this way, especially since you were informed throughout the entire process. However, I am very happy to hear that Judith is enjoying her flowers.
Best regards,
Becca
Reviewed By:
ESS
ESS
Aug 10, 2015
The bouquet was much smaller than I expected. For $50 excluding tax, this looked like a $20 bouquet from the grocery store.
Responded To By:
Aug 10, 2015
Hi Svetlana,
I'm so glad we were able to speak this morning. I'm sure the new flowers will be beautiful. Please let me know if you have any questions.
Thank you,
Becca
I'm so glad we were able to speak this morning. I'm sure the new flowers will be beautiful. Please let me know if you have any questions.
Thank you,
Becca
Reviewed By:
julie coy
julie coy
Jul 24, 2015
I was very disappointed in this arrangement. Seemed too loose? And I didn't think some of the flowers fit the wild flower theme I had requested.
Responded To By:
Jul 24, 2015
Hi Julie,
I am so happy we were able to speak in regards to this arrangement today. Please let me know if you have any questions.
Becca
I am so happy we were able to speak in regards to this arrangement today. Please let me know if you have any questions.
Becca
Reviewed By:
Alex
Alex
Jun 28, 2015
Some of the flowers in the arrangement arrived wilted. This is the first time I've experienced this with Ashland Addison
Reviewed By:
Ula
Ula
Jun 24, 2015
Seem very sloppily put together :/
Reviewed By:
N GALATTE
N GALATTE
Jun 16, 2015
WOULD HAVE PREFERRED BRIGHT COLORS AND THE ARRANGEMENT IS BORING AND VERY PEDESTRIAN
Reviewed By:
Melissa
Melissa
Jun 14, 2015
I've been so happy to know that since moving out of Chicago I could easily send family flowers from here. I've sent 2 great arrangements in the past month to my mom which were great. This particular arrangement was for my Uncle for Father's Day. I underst
Responded To By:
Jun 15, 2015
Hello Melissa,
I am so glad we were able to speak today in regards to the flowers. Please let me know if you have any other questions.
Thank you,
Becca
I am so glad we were able to speak today in regards to the flowers. Please let me know if you have any other questions.
Thank you,
Becca
Reviewed By:
J.C. Lilly Windows
J.C. Lilly Windows
May 26, 2015
Not so crazy about this one.
Reviewed By:
Carlos arroyo
Carlos arroyo
May 23, 2015
Again delivered late ... I understand one shop might be out of center flowers but it took 7hrs to deliver and she was gone and didn't get the flowers on her birthday.
Responded To By:
Chris / Manager
Chris / Manager
May 23, 2015
Hi Carlos - we are very sorry to hear you were disappointed with our delivery service! We have left you a message and have refunded the delivery fee on your order. We look forward to hearing back from you.
Best,
Zoe
Best,
Zoe
