Ashland Addison Florist Co., Chicago, IL - Customer Flower Reviews
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Total reviews: 35611 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
32,061
|
90.03% |
| 4 Star ★★★★☆ |
1,628
|
4.57% |
| 3 Star ★★★☆☆ |
827
|
2.32% |
| 2 Star ★★☆☆☆ |
514
|
1.44% |
| 1 Star ★☆☆☆☆ |
581
|
1.63% |
Real Customers, Real Reviews
All reviews are from verified Ashland Addison Florist Co. customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 3 star reviews. Show all reviews
Reviewed By:
Hale
Hale
Oct 4, 2016
I was a little disappointed. What was delivered was not what I ordered. First, I ordered assorted color roses, and received all red. Second, I asked for a red vase and got a clear voice. I asked if this could be delivered between 3 and 5. I received a voi
Responded To By:
Oct 4, 2016
Thank you for your review! We are sorry to hear about your experience. We have called and left you a message to resolve this and look forward to hearing from you.
Reviewed By:
Rebecca
Rebecca
Sep 30, 2016
Like
Reviewed By:
Mother Q. Jackson
Mother Q. Jackson
Sep 20, 2016
The peace plant was beautiful, but the flower arrangements were not appealing, could have been a better selection for a funeral setting.
Reviewed By:
Dee
Dee
Sep 19, 2016
I had asked for gerber daisys and a balloon and got neither. Was not happy with a delivery charge, no one told me about that.
Reviewed By:
Sara
Sara
Sep 16, 2016
Thank you for your help on this !
Reviewed By:
Janea Mathis
Janea Mathis
Sep 9, 2016
The pot could be nicer.
Reviewed By:
Elaine
Elaine
Sep 7, 2016
While the arrangement is gorgeous, I'm surprised that this is what $100 ($125 total) cost me. It looks like a $70-$80 arrangement
Reviewed By:
Cheri Hubbard
Cheri Hubbard
Sep 6, 2016
The arrangement looks like the kind of arrangement you would get at a hospital flower shop. I expected more because I have heard nice things about your flora design. I wouldn't order again, but they came quickly and made my friend's day.
Reviewed By:
Office
Office
Sep 2, 2016
I hope the roses are in the bud stage and they open up.
Reviewed By:
Diann McKenzie
Diann McKenzie
Aug 31, 2016
The pic had lots of white roses included....where are they?
Responded To By:
Chris / Manager
Chris / Manager
Aug 31, 2016
Thank you for your feedback Diann! We designed this arrangement on all sides so your recipient can place wherever she likes. We will take another picture from a different angle of the design and ema... More
Thank you for your feedback Diann! We designed this arrangement on all sides so your recipient can place wherever she likes. We will take another picture from a different angle of the design and email that to you.
Please let us know how else we can help.
Have a great day!
Zoe
Less
Please let us know how else we can help.
Have a great day!
Zoe
Less
Reviewed By:
Lauren
Lauren
Aug 31, 2016
I would have liked more variety/brighter color, did not match the variety of color demonstrated on the website for "garden flower bouquet"
Responded To By:
Chris / Manager
Chris / Manager
Aug 31, 2016
Hi Lauren - thank you for your quick feedback! The arrangement is still in our shop. We will design a new arrangement following your instructions and will email you a new picture.
We appreciate you taking the time to review the design.
Have a wonderful day!
Zoe
We appreciate you taking the time to review the design.
Have a wonderful day!
Zoe
Reviewed By:
Susan Brell
Susan Brell
Aug 22, 2016
I'm a little disappointed in the flowers. I was told that the arrangement would include orchids and hydrangeas. When she quoted me $75 I thought that was too little and said I was willing to pay more for a beautiful, substantial arrangement. She suggested
Reviewed By:
Thomas Litka
Thomas Litka
Aug 19, 2016
The flowers were delivered on time. That's good. We noticed that 3 of the yellow rose buds were smaller than the other 9 and it appeared they were a different variety. Those 3 have turned brown in a few days and did not open as the others have. I am sendi
Reviewed By:
Heather
Heather
Aug 19, 2016
Love that you sent a photo of the floral arrangement - especially because I had chosen to have your floral designer create a special birthday bouquet. However, based on the cheerful and colorful examples featured on your website I was disappointed to see
Responded To By:
Chris / Manager
Chris / Manager
Aug 19, 2016
Good morning Heather - thank you for your feedback! We are happy to say that your arrangement has not yet been delivered so we will make a whole new arrangement following your instructions. We truly hope you like it.
Best,
Zoe
Best,
Zoe
Reviewed By:
Laura Nelson
Laura Nelson
Aug 15, 2016
Right after I placed my order by phone, I received the email receipt and noticed a misspelling in the gift message. (The name "Todd"--not a difficult name--had been misspelled as "Podd.") I called right away, and the person I spoke with said that the
Reviewed By:
Noreen
Noreen
Aug 10, 2016
Service average (I thought person answering phone was very short). Flowers ok. They do look like the pic, but with tax and delivery not really worth over $40. First time I have ever been disappointed with Ashland Addison.
Responded To By:
Chris / Manager
Chris / Manager
Aug 10, 2016
Thank you for your review Noreen! We are very sorry! We attempted to call you and discuss this further. Thank you for ordering our weekly special, discounted at half the retail price. We hope to hear back from you so we can discuss this.
Best to you,
Zoe
Best to you,
Zoe
Reviewed By:
Pamela Van Kurin
Pamela Van Kurin
Jul 30, 2016
Not what I thought it would be....I said summer daisies... I was thinking $50 worth of white summer daisies...not dyed Gerber daisies..too fake I see them here in CA grocery stores.... My sister in Chicago just text me and she said the flowers were bea
Reviewed By:
Susan Jacks
Susan Jacks
Jul 27, 2016
It's pretty but a bit smaller than I would expect for spending $140 pre-tax and delivery on it. I appreciate you getting it together so last minute though. Thank you-
Reviewed By:
Vickie Tillman
Vickie Tillman
Jul 26, 2016
Maybe it is the photo, but this plant doesn't look good
Reviewed By:
Tiffany
Tiffany
Jul 19, 2016
This is a very nice feature, thank you for sending. The arrangement looks like a random assortment of flowers. I would have appreciated some guidance on the arrangement before finalizing. The first person I spoke with rushed me off the phone. When I c
Reviewed By:
v,White
v,White
Jul 17, 2016
This plant appears to be a little skimpy, I just hope it looked better in reality
Reviewed By:
Gail R
Gail R
Jul 14, 2016
I ordered a wreath for a funeral - it was beautiful! I missed an email from you telling me my credit card was declined. No one answered at the shop and I was scrambling to find something else at the last minute. It turns out they delivered it with no issu
Reviewed By:
Matthew
Matthew
Jul 11, 2016
Overall the flowers were awesome, the delivery person could have been a lot better. Prior to delivery, the delivery person call's my wife and says "I'm the driver", vs Identifying herself and/or the company. And then does not explain why she's calling
Reviewed By:
Jeff
Jeff
Jul 10, 2016
Flowers looked nice, but a ~$15 delivery fee just to bring the flowers from the 3rd floor of a hospital to the 4th floor (a 30 second trip) seemed crazy. I could buy a whole new boquet with that. Will have to deliver myself from now on..
Reviewed By:
Karin
Karin
Jul 7, 2016
I have always given a 5 star rating. I have to say that this special seems to have very few flowers and leaves me a little disappointed for the first time ever.
Responded To By:
Chris / Manager
Chris / Manager
Jul 7, 2016
Hi Karin - thank you for your feedback! We are very happy we were able to talk to you over the phone and explain how this picture didn't really do this gorgeous arrangement justice. We are happy your recipient is loving and enjoying it.
Many thanks!
Zoe
Many thanks!
Zoe
