Ashland Addison Florist Co., Chicago, IL - Customer Flower Reviews

The flowers were beautiful, but the cake was bland and not the one pictured or the one I ordered.

The picture in your on line add shows 5 roses and 4 open day lilies. I only count 3 roses and 2 open day lilies in this arrangement. Nice arrangement but I think you owe me more flowers. Thank you for sending the picture for review.

Although I do like Ashland Addison's customer service... their team is always very polite and makes you feel like an important customer. I would be lying if I did not say that I was rather shocked by the arrangement that I spent 100$ on. Although I had a coupon for 50% off... The arrangement looked like it would have cost around 50$ and something that I could have picked up at my local Jewels. I am rather disappointed to see that that is as far as 100$ could go.

The biggest problem was a mess up on the delivery. I ordered for same day on Friday but they were not delivered so I had to call on Monday. It was resolved and the assistance was very accommodating, however the surprise was spoiled. On the arrangement: it did not look a whole lot like the online picture. I did like receiving a photo.

Why does this arrangement look wilted?

The photo on the website has much more flowers in it than this one

I was disappointed to find that the arrangement had no flowers in the back, it was only a three sided arrangement. I was going to put it on a low coffee table, but half of the people sitting around it would have only seen stems.

Hi, since my order got pushed back one day, is it possible to switch out some of the lighter colors to more vivid ones? My daughter loves coral, brighter colors?

The flowers are quite nice. The manner of delivery was a problem. The person who delivered the flowers left the flowers downstairs in the lobby of a large building without notifying the recipient that the flowers had been delivered. Fortunately, the flowers were still there much later in the day.

The flowers are beautiful but I am disappointed because I asked for cream, white and gold and I see what looks like orange. The original picture looks more like what I expected. Is there anything that can be done?

Looking better - I like that it's a wider / bursting look now. Can you add more yellow (?) colors to make it “brighter day” as the website had. My girlfriend lost her job, trying to “brighten” up a tad more. Thank you!

Hi, We're so sorry, you did your very best and we thank you! However, the arrangement lacked the bright blooms and the brown wicker basket which does not look even. Our arrangement just did not measure up to the European Dish Garden (overflowing and perfect) arrangement as shown online via your Ashland Addison Florist website. We order from Ashland Addison often and have always been very satisfied with your product and delivery. I hope this feedback will be useful to you. Sincerely, Thankful and Appreciative Customer

It is not as colorful or bright as I would like…or am used to from this team. I seems mostly green.

They are beautiful but I had asked for tulips. So I'm disappointed and confused as to why they are roses and what looks to be irises.

So much better than first arrangement sent to me. Very frustrating though that this is second time I've had to call to complain that an arrangement that was about to be delivered was not at all like pictured on your website! (I had a previous order in November) I do appreciate that when I called to complain this time & last time you rectified & redid the arrangement. But, I feel like I should not have to do that!! Thank goodness you send the photos. I would love to feel confident using you without having to call to complain about the initial design. I wish I could send you screen shots of what the website shows & what was going to be delivered. A simple but significant difference was the website showed a ballon & the initial design didn't even have that!! It showed plenty of roses on the website but the initial design showed mostly greenery. I'm not sure how to rate you.. I would say one star but you did fix it but it shouldn't take me complaining to get it fixed. I will give you another chance in the future but I will pray that the first arrangement looks like what is pictured! Not a bait & switch until I complain! Thank you for fixing your mistake & redoing. I do appreciate that.

Arrangement seemed smaller than I expected but was adequate for the purpose (Buddhist altar flowers). Glad the instructions for a low container and white carnations instead of yellow roses were followed - wish I could give even more detailed instructions. This arrangement was much more expensive than larger ones I got from other florists.

Compared to the website pic, the received arrangement did not look as full (less flowers?) and bit lopsided & therefore not as attractive. Am disappointed.

I don't like some of the flowers, please give me a call ASAP. Please don't deliver these flowers today. (312) 493-3933

Service is great but the pic doesn't depict what I chose. The gold ribbon is a bit much.

I would have preferred a softer blue ribbon, plus a higher quality crackers than Carr's. Also, at least one other cheese selection. I can't tell what else is in the basket besides the items out front. I would expect some sort of nuts and several other products at least. I'll have a better chance to review this product once I get feedback from the recipients, if you're interested.

There are no roses in your arrangement although the one on your website showed and said there would be roses. However, this is still pretty, and I do like that you send me a picture,

When I asked for a red bow - I was expecting a Christmas red......

It's a little too wild. I wish the greens weren't so long and spindley. Overall it feels a little disjointed.

Ugly vase

I love the photo…as for feedback looking for something a little fuller. Would like more eucalyptus.