George's Flowers, Roanoke, VA - Customer Flower Reviews
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Total reviews: 33132 reviews | Star Rating: 4.9
| 5 Star ★★★★★ |
31,106
|
93.89% |
| 4 Star ★★★★☆ |
1,228
|
3.71% |
| 3 Star ★★★☆☆ |
375
|
1.13% |
| 2 Star ★★☆☆☆ |
200
|
0.60% |
| 1 Star ★☆☆☆☆ |
223
|
0.67% |
Real Customers, Real Reviews
All reviews are from verified George's Flowers customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Derrick A Willis
Derrick A Willis
May 15, 2022
They were not as I expected- and for what I paid for them I was totally unsatisfied
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
May 16, 2022
Hi Derrick,
The roses are fresh and exactly what you ordered. Not sure what else you were expecting. Please call us back to discuss.
Thanks,
The roses are fresh and exactly what you ordered. Not sure what else you were expecting. Please call us back to discuss.
Thanks,
Reviewed By:
Stuart Moore
Stuart Moore
May 8, 2022
Looks good. Thanks
Reviewed By:
Jerry Miller
Jerry Miller
May 6, 2022
Flowers were lovely, albeit your customer service not accepting my credit cards (Platinum, 40+ years in existence) required me to send a bank check before my order was accepted. Most disappointing and obviously poor obsolete equipment at your end, since cards are used daily without problems along with a very high credit level.
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
May 6, 2022
Hi Jerry,
You are the only customer I've ever had this problem with. I appreciate you sending a check, but this is not a fair assessment of our customer service. I cannot make your credit cards work, I can only run them and tell you the results.
You are the only customer I've ever had this problem with. I appreciate you sending a check, but this is not a fair assessment of our customer service. I cannot make your credit cards work, I can only run them and tell you the results.
Reviewed By:
Frank
Frank
Apr 18, 2022
I love it
Reviewed By:
Mary Gravely
Mary Gravely
Apr 12, 2022
Our co-worker NEVER RECEIVED the floral arrangement. The order was completed online at 5:10pm on Friday (when the shop was still open) for Saturday delivery. The recipient was released from the hospital at 2:00pm in the afternoon on Saturday. She was never notified about flowers although her cell phone number was provided. I was not notified by phone, text or email that there was a delivery issue. Today (Wednesday) is the first day I've seen our co-worker at the office, and she had no idea she was sent flowers. The hospital did not call her either, so, what happened to them? If I had been notified in advance that there was an issue with reasonably prompt delivery, I would have picked them up myself and delivered them to the hospital, or contacted another florist who could fulfill the order. This was a $106.51 purchase. As a result of this review, I expect a phone call from George's Florist, or I will be calling them for resolution. The photo shows a lovely arrangement, but it disappeared into thin air. I am very disappointed in the communication, follow-through and customer experience.
Reviewed By:
Katharine Rucker
Katharine Rucker
Apr 9, 2022
This does not look fresh at all. It looks terrible, and I'm ashamed that I had to pay over $50 for it. The flowers look old.
Reviewed By:
Kay Helms
Kay Helms
Mar 28, 2022
This plants appearance spoke for itself. It was awful for the cost. Everyone in our class did not like it and it was embarrassing for the family.
Reviewed By:
Jane Roby
Jane Roby
Mar 7, 2022
This isn't what I was thinking. It needs more yellows. it doesn't look like that happy birthday arrangement
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Mar 7, 2022
Hi Jane,
Thanks for chatting on the phone. We have completed that upgrade on your order and will send you a new photo shortly.
Thanks for chatting on the phone. We have completed that upgrade on your order and will send you a new photo shortly.
Reviewed By:
AG
AG
Feb 28, 2022
As always the flowers are perfect. Getting a photo is very useful
Reviewed By:
Kerry
Kerry
Feb 17, 2022
As always they did a great job! Perfect communication. On time delivery. Will use again for sure.
Reviewed By:
Jason Hairston
Jason Hairston
Feb 14, 2022
I have used this service before and had been pleased with previous orders. This last floral arrangement greatly disappointed. For the money spent, I am highly unsatisfied. The arrangement looks worse in person.
Reviewed By:
Bill Byrne
Bill Byrne
Feb 14, 2022
I ordered hydrangeas
Reviewed By:
Haley
Haley
Feb 5, 2022
This is the boutonnière it seems. I ordered the wrist corsage
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Feb 5, 2022
Sorry for the mix up with the photo! Thanks for picking up this morning with us. Have a nice day!
Reviewed By:
Christine Kimel
Christine Kimel
Jan 28, 2022
These are gorgeous!
Reviewed By:
Bonnie Johnson
Bonnie Johnson
Jan 22, 2022
This is lovely. I just wonder if you have a basket that doesn't look so plasticky, though I know most of them are plastic. Something that looks a little more solid? If not possible than I know they will love this. Thanks, Bonnie Johnson
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Jan 22, 2022
Hi Bonnie,
Thanks for chatting on the phone with me. We discussed the plastic basket would be best as you were unsure if they would want to bring the flowers to the out of town service. I assure you, it is a sturdy container.
Thanks for chatting on the phone with me. We discussed the plastic basket would be best as you were unsure if they would want to bring the flowers to the out of town service. I assure you, it is a sturdy container.
Reviewed By:
Allison Fay
Allison Fay
Jan 22, 2022
I'm a little disappointed that I paid almost $100 for two roses and 2 lilies and the rest carnations. I sorry to complain but I thought it would have been more. I also question the color scheme. I have ordered before on you and this is the first time I'm not really happy.
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Jan 22, 2022
Hi Allison,
Your online order was for a traditional style designer's choice at our starting price of $75 which is typically a medium sized arrangement of carnations, mums, and daisies. In o... More
Your online order was for a traditional style designer's choice at our starting price of $75 which is typically a medium sized arrangement of carnations, mums, and daisies. In o... More
Hi Allison,
Your online order was for a traditional style designer's choice at our starting price of $75 which is typically a medium sized arrangement of carnations, mums, and daisies. In order to have any premium flowers in this vase (roses and lilies) the rest of the value was put into carnations in order to fill to value the appropriate size. You did not request no carnations and you did request this color scheme. Please call us if you would like to upgrade and make changes.
Less
Your online order was for a traditional style designer's choice at our starting price of $75 which is typically a medium sized arrangement of carnations, mums, and daisies. In order to have any premium flowers in this vase (roses and lilies) the rest of the value was put into carnations in order to fill to value the appropriate size. You did not request no carnations and you did request this color scheme. Please call us if you would like to upgrade and make changes.
Less
Reviewed By:
Kerry
Kerry
Jan 20, 2022
Fast service! Great communication! Will definitely use again.
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Jan 20, 2022
Hi Kerry,
Thanks for your kind review! I think you may have accidentally chosen 1 star! Regardless, thank you for reviewing. :)
Thanks for your kind review! I think you may have accidentally chosen 1 star! Regardless, thank you for reviewing. :)
Reviewed By:
Thomas Gill
Thomas Gill
Jan 6, 2022
Haven't received
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Jan 6, 2022
Hi Thomas,
Don't understand the 1 star review. You paid for by 12pm delivery and it is out for delivery now. Please have patience.
Don't understand the 1 star review. You paid for by 12pm delivery and it is out for delivery now. Please have patience.
Reviewed By:
Christie Kang
Christie Kang
Jan 4, 2022
I don't love it at all ðŸ˜
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Jan 5, 2022
Hi Christie,
Thanks for speaking with Justyn about this. We will send a new picture with the updates to your arrangement soon!
Thanks for speaking with Justyn about this. We will send a new picture with the updates to your arrangement soon!
Reviewed By:
Alinda perrine
Alinda perrine
Dec 23, 2021
Definitely overpriced for this item.I paid for the more expensive item expecting more flowers and more color. In my opinion , this was a big disappointment for a holiday gift of $75.00 plus shipping and delivery charges. I would not recommend to anyone
Reviewed By:
Phyllis Hill
Phyllis Hill
Dec 23, 2021
This plant looks nothing like the plant I ordered on line. I called and was told that it's a representative of a dish garden and they may vary by plants. I saw no place to put what color bow I wanted so they put a white one( thought it came with the purple bow) They could have called me the morning of and asked me, plus the attached butterfly was not included. Why would you present a picture that can't be duplicated? I hated it. No one tried to appease by offering some of my money back for their mistakes. I have ordered many times there and plant was always as described, so don't blame it on something else. I will NEVER order from you again......Your response is probably" so, 1 person won't make any difference, but it will when I spread the word around....
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Dec 23, 2021
Hi Phyllis,
We talked to you multiple times and told you that the item you ordered online lists in the description that the containers and plants may vary. The butterfly was included, it was gre... More
We talked to you multiple times and told you that the item you ordered online lists in the description that the containers and plants may vary. The butterfly was included, it was gre... More
Hi Phyllis,
We talked to you multiple times and told you that the item you ordered online lists in the description that the containers and plants may vary. The butterfly was included, it was green so hard to see in the photo. No mistakes were made on our end, which is why no discount was offered. Your order matched the description of the item you chose.
Less
We talked to you multiple times and told you that the item you ordered online lists in the description that the containers and plants may vary. The butterfly was included, it was green so hard to see in the photo. No mistakes were made on our end, which is why no discount was offered. Your order matched the description of the item you chose.
Less
Reviewed By:
Dorrea
Dorrea
Dec 14, 2021
Not as colorful as the picture on the website
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Dec 14, 2021
Hi Dorrea,
These are the exact same flowers as the Bee Well, which is what you requested. Maybe the colors on your screen aren't as bright.
These are the exact same flowers as the Bee Well, which is what you requested. Maybe the colors on your screen aren't as bright.
Reviewed By:
Dottie Simeona
Dottie Simeona
Dec 11, 2021
Very disappointed
Reviewed By:
Creola Pierce
Creola Pierce
Dec 11, 2021
The arrangement is wonderful! Thank you. So very much.
Reviewed By:
Hilla Zerbst
Hilla Zerbst
Nov 26, 2021
Beautiful flowers; exactly what I requested!
