George's Flowers, Roanoke, VA - Customer Flower Reviews
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Total reviews: 35289 reviews | Star Rating: 4.9
| 5 Star ★★★★★ |
33,170
|
94.00% |
| 4 Star ★★★★☆ |
1,274
|
3.61% |
| 3 Star ★★★☆☆ |
401
|
1.14% |
| 2 Star ★★☆☆☆ |
213
|
0.60% |
| 1 Star ★☆☆☆☆ |
231
|
0.65% |
Real Customers, Real Reviews
All reviews are from verified George's Flowers customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Thomas Gill
Thomas Gill
Jan 6, 2022
Haven't received
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Jan 6, 2022
Hi Thomas,
Don't understand the 1 star review. You paid for by 12pm delivery and it is out for delivery now. Please have patience.
Don't understand the 1 star review. You paid for by 12pm delivery and it is out for delivery now. Please have patience.
Reviewed By:
Christie Kang
Christie Kang
Jan 4, 2022
I don't love it at all 😭
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Jan 5, 2022
Hi Christie,
Thanks for speaking with Justyn about this. We will send a new picture with the updates to your arrangement soon!
Thanks for speaking with Justyn about this. We will send a new picture with the updates to your arrangement soon!
Reviewed By:
Alinda perrine
Alinda perrine
Dec 23, 2021
Definitely overpriced for this item.I paid for the more expensive item expecting more flowers and more color. In my opinion , this was a big disappointment for a holiday gift of $75.00 plus shipping and delivery charges. I would not recommend to anyone
Reviewed By:
Phyllis Hill
Phyllis Hill
Dec 23, 2021
This plant looks nothing like the plant I ordered on line. I called and was told that it's a representative of a dish garden and they may vary by plants. I saw no place to put what color bow I wanted so they put a white one( thought it came with the purple bow) They could have called me the morning of and asked me, plus the attached butterfly was not included. Why would you present a picture that can't be duplicated? I hated it. No one tried to appease by offering some of my money back for their mistakes. I have ordered many times there and plant was always as described, so don't blame it on something else. I will NEVER order from you again......Your response is probably" so, 1 person won't make any difference, but it will when I spread the word around....
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Dec 23, 2021
Hi Phyllis,
We talked to you multiple times and told you that the item you ordered online lists in the description that the containers and plants may vary. The butterfly was included, it was gre... More
We talked to you multiple times and told you that the item you ordered online lists in the description that the containers and plants may vary. The butterfly was included, it was gre... More
Hi Phyllis,
We talked to you multiple times and told you that the item you ordered online lists in the description that the containers and plants may vary. The butterfly was included, it was green so hard to see in the photo. No mistakes were made on our end, which is why no discount was offered. Your order matched the description of the item you chose.
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We talked to you multiple times and told you that the item you ordered online lists in the description that the containers and plants may vary. The butterfly was included, it was green so hard to see in the photo. No mistakes were made on our end, which is why no discount was offered. Your order matched the description of the item you chose.
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Reviewed By:
Dorrea
Dorrea
Dec 14, 2021
Not as colorful as the picture on the website
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Dec 14, 2021
Hi Dorrea,
These are the exact same flowers as the Bee Well, which is what you requested. Maybe the colors on your screen aren't as bright.
These are the exact same flowers as the Bee Well, which is what you requested. Maybe the colors on your screen aren't as bright.
Reviewed By:
Dottie Simeona
Dottie Simeona
Dec 11, 2021
Very disappointed
Reviewed By:
Creola Pierce
Creola Pierce
Dec 11, 2021
The arrangement is wonderful! Thank you. So very much.
Reviewed By:
Hilla Zerbst
Hilla Zerbst
Nov 26, 2021
Beautiful flowers; exactly what I requested!
Reviewed By:
Betty Orndorff
Betty Orndorff
Nov 17, 2021
The arrangement is beautiful. Thank you so much!
Reviewed By:
Karai Simpson
Karai Simpson
Oct 22, 2021
Nice but way over priced…will not return for that reason.
Responded To By:
Oct 23, 2021
The starting price for the corsages are $40 each. It takes an average of 25 minutes for a designer to complete 1 corsage, the majority of the cost is in labor.
Reviewed By:
Anita Anderson
Anita Anderson
Sep 27, 2021
Not what I expected. Looks skimpy
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Sep 28, 2021
Hi Anita,
Why did you not mention this when we spoke on the phone? You asked about the basket and the arrangement was still here. We could have made changes while it was still at the shop, but y... More
Why did you not mention this when we spoke on the phone? You asked about the basket and the arrangement was still here. We could have made changes while it was still at the shop, but y... More
Hi Anita,
Why did you not mention this when we spoke on the phone? You asked about the basket and the arrangement was still here. We could have made changes while it was still at the shop, but you only asked about the basket. We can't fix problems we're not aware of. It is also worth noting that price and size was discussed with you upon purchase. You have to upgrade if you'd like a more full arrangement. As discussed, $75 is the top end of our small sized arrangements or the bottom end of our medium size.
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Why did you not mention this when we spoke on the phone? You asked about the basket and the arrangement was still here. We could have made changes while it was still at the shop, but you only asked about the basket. We can't fix problems we're not aware of. It is also worth noting that price and size was discussed with you upon purchase. You have to upgrade if you'd like a more full arrangement. As discussed, $75 is the top end of our small sized arrangements or the bottom end of our medium size.
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Reviewed By:
Jacqueline
Jacqueline
Sep 27, 2021
I use Gates Flowers in our area , For $60 bucks We get more flowers than this!!! This looks cheap !!! But the cost was unreal!!!!
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Sep 28, 2021
Hi Jacqueline,
These flowers were $35, not $60. Your order total with tax and delivery was $51.81.
These flowers were $35, not $60. Your order total with tax and delivery was $51.81.
Reviewed By:
Virginia Mclelland
Virginia Mclelland
Sep 22, 2021
They are beautiful!
Reviewed By:
Dorothy Gibson
Dorothy Gibson
Sep 15, 2021
Looks great 👍 thanks 😊
Reviewed By:
Kathryn Dallas
Kathryn Dallas
Jul 13, 2021
I appreciate getting the photo. It isn't as pretty as I had hoped for. It looks really messy.
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Jul 13, 2021
Hi Kathryn,
We just touched this arrangement up and sent a new photo. Let us know how you like that one! Give us a call if you would like to discuss further!
We just touched this arrangement up and sent a new photo. Let us know how you like that one! Give us a call if you would like to discuss further!
Reviewed By:
Kristi Green
Kristi Green
Jun 25, 2021
I'm honestly very disappointed with the arrangement. For $144.00 the arrangement really fell short of my expectation. The customer service was top notch, unfortunately, the presentation, for the money, simply did not measure up.
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Jun 25, 2021
Hi Kristi,
Can you articulate what exactly is falling short? This arrangement is very large and full of premium flowers, plus the babies breath that you had requested. In addition, the arrangeme... More
Can you articulate what exactly is falling short? This arrangement is very large and full of premium flowers, plus the babies breath that you had requested. In addition, the arrangeme... More
Hi Kristi,
Can you articulate what exactly is falling short? This arrangement is very large and full of premium flowers, plus the babies breath that you had requested. In addition, the arrangement was $125, the additional fees do not go toward flowers, you've also paid tax and delivery costs. Please call us if you wish to discuss further.
Thanks,
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Can you articulate what exactly is falling short? This arrangement is very large and full of premium flowers, plus the babies breath that you had requested. In addition, the arrangement was $125, the additional fees do not go toward flowers, you've also paid tax and delivery costs. Please call us if you wish to discuss further.
Thanks,
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Reviewed By:
Donna Elliott
Donna Elliott
Apr 29, 2021
I have been a long time customer and was disappointed with this corsage. There was one larger rosebud that just made the whole thing disproportionate. I sent pictures of the dress, which was a pale lavender and the dark purple ribbon looked awful with her
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Apr 29, 2021
Hi Donna,
I just left you a voicemail in regard to your order. We have issued you a full refund, including the cost of the boutonniere. I am so sorry that the design we spoke about on the phone ... More
I just left you a voicemail in regard to your order. We have issued you a full refund, including the cost of the boutonniere. I am so sorry that the design we spoke about on the phone ... More
Hi Donna,
I just left you a voicemail in regard to your order. We have issued you a full refund, including the cost of the boutonniere. I am so sorry that the design we spoke about on the phone did not come out looking the way we wanted. Please let me know if you don't see that refund on your card within about a week. Again, I am so sorry for this outcome.
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I just left you a voicemail in regard to your order. We have issued you a full refund, including the cost of the boutonniere. I am so sorry that the design we spoke about on the phone did not come out looking the way we wanted. Please let me know if you don't see that refund on your card within about a week. Again, I am so sorry for this outcome.
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Reviewed By:
Joyce lyman
Joyce lyman
Apr 14, 2021
Here is second pic you sent. Don't like this one at all. Again which did you send to funeral home??
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Apr 14, 2021
Hi Joyce,
Thanks for speaking with Ruth on the phone about this. For everyone else, this is the back of the arrangement. Our designer wanted to make sure you saw the roses in the back since this is an all-around arrangement.
Thanks again,
Thanks for speaking with Ruth on the phone about this. For everyone else, this is the back of the arrangement. Our designer wanted to make sure you saw the roses in the back since this is an all-around arrangement.
Thanks again,
Reviewed By:
Dawn Simpkins
Dawn Simpkins
Apr 7, 2021
Not what I wanted. I asked for light pink spray roses and baby's breath.
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Apr 8, 2021
Thanks for speaking with us on the phone, Dawn. Sorry about that photo quality, it did come out looking very orange but I can assure you they are pink roses. The babies breath was an oversight and we are so sorry about that! Have a nice day!
Reviewed By:
Jody hornick
Jody hornick
Mar 12, 2021
I asked for bold big beautiful. While it is nice, just not as nice as what I had in mind
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Mar 12, 2021
Hi Jody,
I left you a voicemail! If you'd like to discuss this further, please give me a call back.
Thanks,
I left you a voicemail! If you'd like to discuss this further, please give me a call back.
Thanks,
Reviewed By:
Gail Dubicki
Gail Dubicki
Feb 8, 2021
These are pretty- but I ordered the Gerbera daisies - those are my sister's favorite- didn't you have any?
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Feb 9, 2021
Sorry again, Gail! This was a case of accidental wrong photo on our part. Thanks for speaking with us and for reviewing your new photo of the correct item!
Reviewed By:
valerie cote
valerie cote
Jan 31, 2021
Not happy at all with this arrangement. It is not what I asked for. The roses are pink and I had requested lavender roses and was told before I ordered that you had lavender roses. So disappointed and will not recommend George's flowers and will never ord
Responded To By:
Feb 1, 2021
Keep in mind that your device might read colors differently. As both Casper and myself explained to you, the variety of roses used are lavender with pink tips. The name is "Deep Purple" We have emailed photos of the just the roses.
Reviewed By:
Candice Underwood
Candice Underwood
Jan 26, 2021
I was very upset when I saw this arrangement. I expected more out of this florist!! Poorly done!!
Reviewed By:
Katie
Katie
Dec 31, 2020
For the deluxe I would of thought it would of been fuller and a little better put together
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Dec 31, 2020
Hi Katie,
This is a natural style design by Kerry who has over 50 years of design experience and is our most "in demand" designer for wedding and events. The photo does not do the desi... More
This is a natural style design by Kerry who has over 50 years of design experience and is our most "in demand" designer for wedding and events. The photo does not do the desi... More
Hi Katie,
This is a natural style design by Kerry who has over 50 years of design experience and is our most "in demand" designer for wedding and events. The photo does not do the design justice, but I can assure you that it left our shop looking beautiful. As for the size, it is a larger arrangement, at least two feet in height. Again, the photo doesn't translate size very well. If you wish to discuss further please call us and we would be happy to speak with you more!
Thanks,
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This is a natural style design by Kerry who has over 50 years of design experience and is our most "in demand" designer for wedding and events. The photo does not do the design justice, but I can assure you that it left our shop looking beautiful. As for the size, it is a larger arrangement, at least two feet in height. Again, the photo doesn't translate size very well. If you wish to discuss further please call us and we would be happy to speak with you more!
Thanks,
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Reviewed By:
Patricia Francis
Patricia Francis
Aug 20, 2020
Per our phone conversation, this is not at all what I expected or had in mind. I emailed two photos as suggestions. A combination of the two, but on a smaller scale, something youthful, whimsical and fun, please :)
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Aug 21, 2020
Hi Trish,
Yes, per our phone conversation, we were replacing this floral arrangement with something more to your liking. However, due to your impatience, we were forced to cancel the order as yo... More
Yes, per our phone conversation, we were replacing this floral arrangement with something more to your liking. However, due to your impatience, we were forced to cancel the order as yo... More
Hi Trish,
Yes, per our phone conversation, we were replacing this floral arrangement with something more to your liking. However, due to your impatience, we were forced to cancel the order as you did not allow us more than 10 minutes to make this right for you. Designing takes time, especially thoughtful design with specific instruction.
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Yes, per our phone conversation, we were replacing this floral arrangement with something more to your liking. However, due to your impatience, we were forced to cancel the order as you did not allow us more than 10 minutes to make this right for you. Designing takes time, especially thoughtful design with specific instruction.
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