George's Flowers, Roanoke, VA - Customer Flower Reviews
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Total reviews: 28444 reviews | Star Rating: 4.89
| 5 Star ★★★★★ |
26,626
|
93.61% |
| 4 Star ★★★★☆ |
1,103
|
3.88% |
| 3 Star ★★★☆☆ |
336
|
1.18% |
| 2 Star ★★☆☆☆ |
182
|
0.64% |
| 1 Star ★☆☆☆☆ |
197
|
0.69% |
Real Customers, Real Reviews
All reviews are from verified George's Flowers customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
Sandra
Sandra
Jan 31, 2022
If these are the actual flowers, I'm really disappointed. I asked for an arrangement of pinks, blues, lavenders, purples and whites. This is not what I asked for. $75—- really???
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Jan 31, 2022
Hi Sandra,
From our discussion, we talked about a bright colorful mix to include some pinks and purples for $65. You had no other specifics for the description.
From our discussion, we talked about a bright colorful mix to include some pinks and purples for $65. You had no other specifics for the description.
Reviewed By:
Tracy branson
Tracy branson
Jan 11, 2022
Am disappointed with the size of the arrangement for the money. Not what I normally see from your shop. I've seen the actual arrangement.
Responded To By:
Ruth Lynch / Assistant Sales Manager
Ruth Lynch / Assistant Sales Manager
Jan 11, 2022
Good afternoon Tracy,
The Smile and Be Happy mug is one of our smaller arrangements. It is filled to value with the cost of the mug and flowers.
The Smile and Be Happy mug is one of our smaller arrangements. It is filled to value with the cost of the mug and flowers.
Reviewed By:
Kathryn Matherly
Kathryn Matherly
Jan 10, 2022
I was a little disappointed in the size of the casket spray. We had ordered the premium size and I didn't think it was full enough and the sprays were not as full either. However, I did appreciate the photos before hand. They were delivered promptly also. Thank you for everything. Kathryn Matherly
Responded To By:
Ruth Lynch / Assistant Sales Manager
Ruth Lynch / Assistant Sales Manager
Jan 11, 2022
The casket spray and the wreaths you ordered are in line with what was shown on the website. The wreaths measure about 22" in diameter and placed on a 54" easel. The casket spray you ordered measures 24" in length.
Reviewed By:
Fleda A Ring
Fleda A Ring
Dec 31, 2021
This is the very first time I have ever been disappointed with an order. These are not the flowers I requested and the palette does not at all match what I asked for. I hope they have not been delivered yet. I'd like them held back.
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Dec 31, 2021
Hi Fleda,
Please always call before reviewing. This situation can easily be fixed, you know this as a long time customer. Thanks for speaking with us over the phone.
Please always call before reviewing. This situation can easily be fixed, you know this as a long time customer. Thanks for speaking with us over the phone.
Reviewed By:
Shelley Barham
Shelley Barham
Dec 3, 2021
Will the glads be open for service tomorrow? Purple is more of a magenta than a deep purple
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Dec 3, 2021
Hi Shelley,
Thanks for chatting on the phone. As we discussed, yes the glads will open more over the next 24 hrs before the service and no, the stock is a true purple, the colors will always look a little funky on the computer.
Thanks for chatting on the phone. As we discussed, yes the glads will open more over the next 24 hrs before the service and no, the stock is a true purple, the colors will always look a little funky on the computer.
Reviewed By:
Michelle Dougherty
Michelle Dougherty
Nov 24, 2021
Hello thank you for showing me. I like that you care for your customers input!! It looks fine but I truly liked the sample online better. The colors of flowers had more pop! These flowers appear more dull & lacking excitement
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Nov 26, 2021
Hi Michelle,
Thanks for speaking with me on the phone this morning! We have added a couple extra red roses now to make up for the lack of red gerberas in this arrangement. Due to the busy holida... More
Thanks for speaking with me on the phone this morning! We have added a couple extra red roses now to make up for the lack of red gerberas in this arrangement. Due to the busy holida... More
Hi Michelle,
Thanks for speaking with me on the phone this morning! We have added a couple extra red roses now to make up for the lack of red gerberas in this arrangement. Due to the busy holiday some substitutions had to be made as far as colors, but it is definitely still filled to value and full of fall color.
Thanks,
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Thanks for speaking with me on the phone this morning! We have added a couple extra red roses now to make up for the lack of red gerberas in this arrangement. Due to the busy holiday some substitutions had to be made as far as colors, but it is definitely still filled to value and full of fall color.
Thanks,
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Reviewed By:
Angela Elliott
Angela Elliott
Oct 2, 2021
Very disappointed in the graveside basket I purchased. It was very sparse. Not filled out at all. Very poor quality. I paid $200 for this. Not at all worth the money
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Oct 4, 2021
Hi Angela,
I can assure you this was filled to value, as it was created by our owner, George. As you can see in the photo, it has many premium roses and if you consider the overall size of the a... More
I can assure you this was filled to value, as it was created by our owner, George. As you can see in the photo, it has many premium roses and if you consider the overall size of the a... More
Hi Angela,
I can assure you this was filled to value, as it was created by our owner, George. As you can see in the photo, it has many premium roses and if you consider the overall size of the arrangement being nearly 3 ft wide it is indeed large and full. The photo shows some dark spots where the lighting blends the filler in with the greenery and it appears empty, but I assure you it is full and up to value.
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I can assure you this was filled to value, as it was created by our owner, George. As you can see in the photo, it has many premium roses and if you consider the overall size of the arrangement being nearly 3 ft wide it is indeed large and full. The photo shows some dark spots where the lighting blends the filler in with the greenery and it appears empty, but I assure you it is full and up to value.
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Reviewed By:
Beth
Beth
Sep 21, 2021
This is not a nice looking arrangement or is it the fall bright color of flowers that I requested. In my opioion Not worth what we paid for these.
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Sep 21, 2021
Sorry you don't like it, but I wish you had contacted us about it before it was delivered instead of 4 days later when we can't do anything to fix it. It's also worth noting that you ordered with two ... More
Sorry you don't like it, but I wish you had contacted us about it before it was delivered instead of 4 days later when we can't do anything to fix it. It's also worth noting that you ordered with two different people. On this specific order you did not ask our rep for bright colors, it was simply a seasonal designer's choice.
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Reviewed By:
P. Normoyle
P. Normoyle
Sep 17, 2021
Disappointed, some of the sunflower petals were already wilting. Asked the staff to replace one of the sunflowers which they did. The greenery looked fresh. Overpriced, I could have found a better deal at a supermarket.
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Sep 17, 2021
If you were this unhappy with the arrangement when you picked it up you should have let us know so we could make it right. You definitely could not get the same quality from the grocery store as their... More
If you were this unhappy with the arrangement when you picked it up you should have let us know so we could make it right. You definitely could not get the same quality from the grocery store as their flowers are always much older than ours, perhaps cheaper but definitely sub par quality. You are also the first person to complain about one of our cheapest, most affordable designs of which we sell hundreds a year.
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Reviewed By:
Joanna Finton
Joanna Finton
Sep 3, 2021
I am not at all happy with that bouquet. I said I positively did not want it to look like fall and it definitely does. I asked for many interesting fillers which I don't see, and I asked to be sure there were roses and barely see any.
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Sep 4, 2021
Hi Joanna,
Thanks for speaking with me on the phone. We are currently remaking your arrangement. As discussed on the phone- All you have to do is call when there is a problem, we can fix it. Posting a bad review does not help anyone.
Thanks for speaking with me on the phone. We are currently remaking your arrangement. As discussed on the phone- All you have to do is call when there is a problem, we can fix it. Posting a bad review does not help anyone.
Reviewed By:
Loraine Kaluger
Loraine Kaluger
Aug 4, 2021
Disappointed in this arrangement. It does not live up to the Front Porch Daisies featured on your website. Instead of “brimming with white daisies and minimal greenery” it is brimming with greenery and the daisies do not appear to be the freshest. In addition, the choice of a green bow instead of yellow just highlights the overpowering greenery. I have been ordering flowers from George's for many years and this is my first disappointment. 🙁 Getting a photo is wonderful! Unfortunately, you sent the photo to my husband's email instead of mine… not sure why… I am just seeing it… flowers have surely been delivered.
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Aug 5, 2021
Hi Loraine,
Firstly, this was a web order, so you provided your husband's email for the photo. Secondly, the daisies are very fresh, the variety we have been getting lately is a bit different th... More
Firstly, this was a web order, so you provided your husband's email for the photo. Secondly, the daisies are very fresh, the variety we have been getting lately is a bit different th... More
Hi Loraine,
Firstly, this was a web order, so you provided your husband's email for the photo. Secondly, the daisies are very fresh, the variety we have been getting lately is a bit different than pictured online so I can see how it may look odd in comparison. Please give us a call at the shop if you would like to discuss further.
Thanks,
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Firstly, this was a web order, so you provided your husband's email for the photo. Secondly, the daisies are very fresh, the variety we have been getting lately is a bit different than pictured online so I can see how it may look odd in comparison. Please give us a call at the shop if you would like to discuss further.
Thanks,
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Reviewed By:
Becky Russell
Becky Russell
Jun 8, 2021
The photo looks better than the arrangement did somehow. I didn't think the design was a good one for a small arrangement. Many of the flowers were nestled close to the vase and the "spikes" were really just filler. (I thought the design w
Reviewed By:
Beth Allman
Beth Allman
May 18, 2021
The colors are uneven. Makes it look like you didn't have enough of the deep red/ flor stem. I Asked for no roses, but others, such as shown in the online photo, that are longer lasting. I'm hoping in person it looks less “tired” and maybe the backside lo
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
May 19, 2021
Hi Beth,
Thanks for speaking with us on the phone this morning. We have replaced the arrangement and sent you a new photo.
Thanks for speaking with us on the phone this morning. We have replaced the arrangement and sent you a new photo.
Reviewed By:
Shayla
Shayla
May 14, 2021
The arrangement seems a lot more messier than what is advertised.
Reviewed By:
Brigette Guilliams
Brigette Guilliams
Apr 20, 2021
Very disappointed that flowers were less than your website showed. First time customer. Delivery charge very expensive.
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Apr 20, 2021
Hi Bridgette,
If you had waited a moment for me to respond I was letting you know that it is the same amount of stems as the photo online, they just have not fully opened yet. Once they get to t... More
If you had waited a moment for me to respond I was letting you know that it is the same amount of stems as the photo online, they just have not fully opened yet. Once they get to t... More
Hi Bridgette,
If you had waited a moment for me to respond I was letting you know that it is the same amount of stems as the photo online, they just have not fully opened yet. Once they get to their destination the warmth of the room will cause them to open and appear more full. We receive our floral deliveries on Mondays, so they are still very fresh and unopened flowers tend to look smaller. I assure you there are the same amount of stems as the photo. The photos online reflect what they will look like once they are more open at their destination. The delivery was our lowest rate, at $12.95.
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If you had waited a moment for me to respond I was letting you know that it is the same amount of stems as the photo online, they just have not fully opened yet. Once they get to their destination the warmth of the room will cause them to open and appear more full. We receive our floral deliveries on Mondays, so they are still very fresh and unopened flowers tend to look smaller. I assure you there are the same amount of stems as the photo. The photos online reflect what they will look like once they are more open at their destination. The delivery was our lowest rate, at $12.95.
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Reviewed By:
Bobbi Vermillion
Bobbi Vermillion
Feb 28, 2021
Way over priced for what we received. I was very disappointed..
Responded To By:
Feb 28, 2021
B Vermillion, You are the first person to complain about this design in more than 5 years of it being offered. I will be happy to show you many 5 star reviews of the same product. You could have c... More
B Vermillion, You are the first person to complain about this design in more than 5 years of it being offered. I will be happy to show you many 5 star reviews of the same product. You could have chosen a larger traditional sympathy basket for the same amount. Your "way overpriced" just not true except maybe to you. Unrealistic price expectations. George
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Reviewed By:
Broughman
Broughman
Feb 6, 2021
The flowers were ok not great they looked half wilted the roses were not very fresh looking. Oh well live and learn
Responded To By:
George Clements / Owner
George Clements / Owner
Feb 6, 2021
Half wilted and roses not fresh not true. With 9773 five star reviews out of 10697, we do not send out wilted or not fresh product. Your "oh Well Live and Learn" says it all about your revi... More
Half wilted and roses not fresh not true. With 9773 five star reviews out of 10697, we do not send out wilted or not fresh product. Your "oh Well Live and Learn" says it all about your review. Your flowers delivered to church at 9:37 am on the day of service. Unless someone placed flowers in a hot or toxic room.
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Reviewed By:
JoAnn Wells
JoAnn Wells
Feb 6, 2021
Very Ordinary! Disappointing!
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Feb 8, 2021
Hi Joann,
Your standing order is for a designer's choice, so our designer chose an array of bright and cheery spring flowers this go-round. In the future should you want something specific you will need to indicate that on the order.
Your standing order is for a designer's choice, so our designer chose an array of bright and cheery spring flowers this go-round. In the future should you want something specific you will need to indicate that on the order.
Reviewed By:
Susan L
Susan L
Jan 18, 2021
The pale pink roses and lavender carnation should have been bright and bold like the sunflowers, especially since I asked for " bright colors". Wasn't up to your usual standards.
Reviewed By:
S.M.
S.M.
Jan 7, 2021
I like. Thank u so much!
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Jan 7, 2021
Hi Shawn,
Is there a problem with the order? If you like it can you please update your review to reflect that? Call us if there is an issue. Thanks.
Is there a problem with the order? If you like it can you please update your review to reflect that? Call us if there is an issue. Thanks.
Reviewed By:
James Stovall Jr
James Stovall Jr
Dec 18, 2020
??
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Dec 18, 2020
Hi James,
So glad you like the arrangement. Our system doesn't show emojis so it appears strange in the review. Thanks for clearing that up on the phone with us! It's supposed to be two thumbs ... More
So glad you like the arrangement. Our system doesn't show emojis so it appears strange in the review. Thanks for clearing that up on the phone with us! It's supposed to be two thumbs ... More
Hi James,
So glad you like the arrangement. Our system doesn't show emojis so it appears strange in the review. Thanks for clearing that up on the phone with us! It's supposed to be two thumbs up! If you are able to fix the error from two stars to five since you like it so much, we would greatly appreciate it. Have a great day!
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So glad you like the arrangement. Our system doesn't show emojis so it appears strange in the review. Thanks for clearing that up on the phone with us! It's supposed to be two thumbs up! If you are able to fix the error from two stars to five since you like it so much, we would greatly appreciate it. Have a great day!
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Reviewed By:
Carolyn goodspeed
Carolyn goodspeed
Sep 27, 2020
Not up to your usual work or maybe I didn't pay enough?
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Sep 28, 2020
Hi Carolyn, Is it the size that is bothering you? I can assure you this basket is quite large. If you go by the size of the gerbera daisies and sunflowers as reference, those are about 4 inches wide e... More
Hi Carolyn, Is it the size that is bothering you? I can assure you this basket is quite large. If you go by the size of the gerbera daisies and sunflowers as reference, those are about 4 inches wide each. Judging that way, you can see it is about 24 inches wide and about the same height. I can see how the downward angle of the photo can make it look small, but it is definitely nice and big. Please give us a call if you have any further questions!
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Reviewed By:
Loretta Cova
Loretta Cova
Sep 21, 2020
I am rating the flowers a 5 but I am rating the delivery service a 1. I think it is criminal to charge over $30.00 for a very local Roanoke delivery and not have the order there by 11 am delivery. Please clarify what an “am” delivery means! I paid $1
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Sep 22, 2020
Hi Loretta,
This arrangement was delivered at 10:45am. Due to COVID-19 we cannot go inside of nursing home facilities so the final delivery to the recipient must be made by the staff at Springtree. We would appreciate you call to clarify the details before posting a review.
Thanks,
This arrangement was delivered at 10:45am. Due to COVID-19 we cannot go inside of nursing home facilities so the final delivery to the recipient must be made by the staff at Springtree. We would appreciate you call to clarify the details before posting a review.
Thanks,
Reviewed By:
M. Weedon -N. Cable
M. Weedon -N. Cable
Sep 15, 2020
Very Disappointed! This is not a $150.00 arrangement. Very Vanilla and not what I would expect from George's Flowers! Not an artistic or special design at all!
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Sep 16, 2020
Hi there,
I am sorry you were disappointed with your arrangement. However, I think it is worth noting the size, value, and what was discussed upon ordering. This arrangement is at least 2 feet t... More
I am sorry you were disappointed with your arrangement. However, I think it is worth noting the size, value, and what was discussed upon ordering. This arrangement is at least 2 feet t... More
Hi there,
I am sorry you were disappointed with your arrangement. However, I think it is worth noting the size, value, and what was discussed upon ordering. This arrangement is at least 2 feet tall. Every flower that you requested is a premium flower and I can guarantee you this is filled to value. You requested Here Comes the Sun, which is all premium sunflowers and roses, in a tall vase with lilies and iris added. This is designed in the style of Here Comes the Sun, in a tall vase, with the requested flowers. This is exactly what you asked for. We attempted to contact you via telephone to discuss this with you, but did not get an answer.
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I am sorry you were disappointed with your arrangement. However, I think it is worth noting the size, value, and what was discussed upon ordering. This arrangement is at least 2 feet tall. Every flower that you requested is a premium flower and I can guarantee you this is filled to value. You requested Here Comes the Sun, which is all premium sunflowers and roses, in a tall vase with lilies and iris added. This is designed in the style of Here Comes the Sun, in a tall vase, with the requested flowers. This is exactly what you asked for. We attempted to contact you via telephone to discuss this with you, but did not get an answer.
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Reviewed By:
Melissa
Melissa
Jul 13, 2020
Not crazy about the carnations
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Jul 14, 2020
Hi Melissa,
The arrangement you ordered was a designer's choice. This means the designer picks the flowers. If there are certain flowers you do not like, you need to be placing a custom order. O... More
The arrangement you ordered was a designer's choice. This means the designer picks the flowers. If there are certain flowers you do not like, you need to be placing a custom order. O... More
Hi Melissa,
The arrangement you ordered was a designer's choice. This means the designer picks the flowers. If there are certain flowers you do not like, you need to be placing a custom order. One of our sales associates will be calling you soon. In the future if you have a problem with your order please call us before reviewing so we have the opportunity to make it right for you.
Thanks,
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The arrangement you ordered was a designer's choice. This means the designer picks the flowers. If there are certain flowers you do not like, you need to be placing a custom order. One of our sales associates will be calling you soon. In the future if you have a problem with your order please call us before reviewing so we have the opportunity to make it right for you.
Thanks,
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