George's Flowers, Roanoke, VA - Customer Flower Reviews

1953 Franklin Road
Roanoke, VA 24014
+1 (540) 981-0900
www.georgesflowers.com

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Total reviews: 35961 reviews | Star Rating: 4.9
5 Star ★★★★★
 
 
33,812
94.02%
4 Star ★★★★
 
 
1,287
3.58%
3 Star ★★★☆☆
 
 
409
1.14%
2 Star ★★☆☆☆
 
 
216
0.60%
1 Star ☆☆☆☆
 
 
237
0.66%
Real Customers, Real Reviews

All reviews are from verified George's Flowers customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 2 star reviews. Show all reviews

★★★★★
Reviewed By:
Don and Karen Lilly
Apr 18, 2022
The above pix makes this arrangement look much larger than it actually was. We were very disappointed in the size when we got to the funeral home. There were arrangements in vases that were larger. I will send a pix to your customer service email.
★★★★★
Reviewed By:
C. N.
Apr 2, 2022
Not a Spring wildflower arrangement. Daisies in center were garish.
★★★★★
Reviewed By:
Kay Helms
Mar 28, 2022
This plant needed more flowers. We were not pleased with appearance.
★★★★★
Reviewed By:
Kathleen Opachko
Mar 5, 2022
No happy, requested a vase!!! Will be on a touring bus, too much money for the finished product. Staff 5 star! Missed the request!!
★★★★★
Reviewed By:
Shannon Kelly
Mar 4, 2022
It's pretty...but for the price paid, I would have expected something nicer than Carnations.
Responded To By:

Mar 4, 2022
Hi Shannon,
Being the starting price of our traditional artisan's choice, we often include carnations. Even the photo reference from the item you ordered features carnations and roses, just... More
Hi Shannon,
Being the starting price of our traditional artisan's choice, we often include carnations. Even the photo reference from the item you ordered features carnations and roses, just like your arrangement. If you would like to upgrade to our next level up we can replace the carnations. Please call us back if you'd like to set that up.
Thanks,
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★★★★★
Reviewed By:
Jeffery Stroupe
Feb 14, 2022
It's probably just the picture.but looks a little rough
★★★★★
Reviewed By:
Lori Hoffman
Feb 12, 2022
I like getting the photo; however this is not as pictured on your website. No purple or white tulips included. I realize the order was placed today; however, if you do not have the supply of flowers as shown then it should be marked out of stock as some other items. I would have chose a different arrangement had I known this was the case. I don't feel the arrangement you prepared is worth the $85 price tag since it does not include all the colors. Disappointed. But I'm very happy I was able to order this morning and have it delivered today. Just wish I had been contacted that the order was not going to be filled with the flowers shown so I had the option of changing the order.
Responded To By:

Feb 12, 2022
Hi Lori,
Per your request you order has been cancelled.
★★★★★
Reviewed By:
Karen Willis
Feb 8, 2022
Scrawny , sorry
Responded To By:

Feb 8, 2022
Karen, the bulb garden will continue to bloom. We keep them in a cold state so the recipient will be able to enjoy watching the flowers open for weeks to come.
★★★★★
Reviewed By:
Joseph Powell
Feb 1, 2022
Not what I was expecting. I thought it would contain more variety of flowers!
Responded To By:

Feb 2, 2022
Hi Joseph,
Thanks for chatting. Your order is on hold until you make your decision.
★★★★★
Reviewed By:
Sandra
Jan 31, 2022
If these are the actual flowers, I'm really disappointed. I asked for an arrangement of pinks, blues, lavenders, purples and whites. This is not what I asked for. $75—- really???
Responded To By:

Jan 31, 2022
Hi Sandra,
From our discussion, we talked about a bright colorful mix to include some pinks and purples for $65. You had no other specifics for the description.
★★★★★
Reviewed By:
Tracy branson
Jan 11, 2022
Am disappointed with the size of the arrangement for the money. Not what I normally see from your shop. I've seen the actual arrangement.
Responded To By:

Jan 11, 2022
Good afternoon Tracy,
The Smile and Be Happy mug is one of our smaller arrangements. It is filled to value with the cost of the mug and flowers.
★★★★★
Reviewed By:
Kathryn Matherly
Jan 10, 2022
I was a little disappointed in the size of the casket spray. We had ordered the premium size and I didn't think it was full enough and the sprays were not as full either. However, I did appreciate the photos before hand. They were delivered promptly also. Thank you for everything. Kathryn Matherly
Responded To By:

Jan 11, 2022
The casket spray and the wreaths you ordered are in line with what was shown on the website. The wreaths measure about 22" in diameter and placed on a 54" easel. The casket spray you ordered measures 24" in length.
★★★★★
Reviewed By:
Fleda A Ring
Dec 31, 2021
This is the very first time I have ever been disappointed with an order. These are not the flowers I requested and the palette does not at all match what I asked for. I hope they have not been delivered yet. I'd like them held back.
Responded To By:

Dec 31, 2021
Hi Fleda,
Please always call before reviewing. This situation can easily be fixed, you know this as a long time customer. Thanks for speaking with us over the phone.
★★★★★
Reviewed By:
Shelley Barham
Dec 3, 2021
Will the glads be open for service tomorrow? Purple is more of a magenta than a deep purple
Responded To By:

Dec 3, 2021
Hi Shelley,
Thanks for chatting on the phone. As we discussed, yes the glads will open more over the next 24 hrs before the service and no, the stock is a true purple, the colors will always look a little funky on the computer.
★★★★★
Reviewed By:
Michelle Dougherty
Nov 24, 2021
Hello thank you for showing me. I like that you care for your customers input!! It looks fine but I truly liked the sample online better. The colors of flowers had more pop! These flowers appear more dull & lacking excitement
Responded To By:

Nov 26, 2021
Hi Michelle,
Thanks for speaking with me on the phone this morning! We have added a couple extra red roses now to make up for the lack of red gerberas in this arrangement. Due to the busy holida... More
Hi Michelle,
Thanks for speaking with me on the phone this morning! We have added a couple extra red roses now to make up for the lack of red gerberas in this arrangement. Due to the busy holiday some substitutions had to be made as far as colors, but it is definitely still filled to value and full of fall color.
Thanks,
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★★★★★
Reviewed By:
Angela Elliott
Oct 2, 2021
Very disappointed in the graveside basket I purchased. It was very sparse. Not filled out at all. Very poor quality. I paid $200 for this. Not at all worth the money
Responded To By:

Oct 4, 2021
Hi Angela,
I can assure you this was filled to value, as it was created by our owner, George. As you can see in the photo, it has many premium roses and if you consider the overall size of the a... More
Hi Angela,
I can assure you this was filled to value, as it was created by our owner, George. As you can see in the photo, it has many premium roses and if you consider the overall size of the arrangement being nearly 3 ft wide it is indeed large and full. The photo shows some dark spots where the lighting blends the filler in with the greenery and it appears empty, but I assure you it is full and up to value.
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★★★★★
Reviewed By:
Beth
Sep 21, 2021
This is not a nice looking arrangement or is it the fall bright color of flowers that I requested. In my opioion Not worth what we paid for these.
Responded To By:

Sep 21, 2021
Sorry you don't like it, but I wish you had contacted us about it before it was delivered instead of 4 days later when we can't do anything to fix it. It's also worth noting that you or... More
Sorry you don't like it, but I wish you had contacted us about it before it was delivered instead of 4 days later when we can't do anything to fix it. It's also worth noting that you ordered with two different people. On this specific order you did not ask our rep for bright colors, it was simply a seasonal designer's choice.
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★★★★★
Reviewed By:
P. Normoyle
Sep 17, 2021
Disappointed, some of the sunflower petals were already wilting. Asked the staff to replace one of the sunflowers which they did. The greenery looked fresh. Overpriced, I could have found a better deal at a supermarket.
Responded To By:

Sep 17, 2021
If you were this unhappy with the arrangement when you picked it up you should have let us know so we could make it right. You definitely could not get the same quality from the grocery store as their... More
If you were this unhappy with the arrangement when you picked it up you should have let us know so we could make it right. You definitely could not get the same quality from the grocery store as their flowers are always much older than ours, perhaps cheaper but definitely sub par quality. You are also the first person to complain about one of our cheapest, most affordable designs of which we sell hundreds a year.
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★★★★★
Reviewed By:
Joanna Finton
Sep 3, 2021
I am not at all happy with that bouquet. I said I positively did not want it to look like fall and it definitely does. I asked for many interesting fillers which I don't see, and I asked to be sure there were roses and barely see any.
Responded To By:

Sep 4, 2021
Hi Joanna,
Thanks for speaking with me on the phone. We are currently remaking your arrangement. As discussed on the phone- All you have to do is call when there is a problem, we can fix it. Posting a bad review does not help anyone.
★★★★★
Reviewed By:
Loraine Kaluger
Aug 4, 2021
Disappointed in this arrangement. It does not live up to the Front Porch Daisies featured on your website. Instead of “brimming with white daisies and minimal greenery” it is brimming with greenery and the daisies do not appear to be the freshest. In addition, the choice of a green bow instead of yellow just highlights the overpowering greenery. I have been ordering flowers from George's for many years and this is my first disappointment. 🙁 Getting a photo is wonderful! Unfortunately, you sent the photo to my husband's email instead of mine… not sure why… I am just seeing it… flowers have surely been delivered.
Responded To By:

Aug 5, 2021
Hi Loraine,
Firstly, this was a web order, so you provided your husband's email for the photo. Secondly, the daisies are very fresh, the variety we have been getting lately is a bit differe... More
Hi Loraine,
Firstly, this was a web order, so you provided your husband's email for the photo. Secondly, the daisies are very fresh, the variety we have been getting lately is a bit different than pictured online so I can see how it may look odd in comparison. Please give us a call at the shop if you would like to discuss further.
Thanks,
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★★★★★
Reviewed By:
Becky Russell
Jun 8, 2021
The photo looks better than the arrangement did somehow. I didn't think the design was a good one for a small arrangement. Many of the flowers were nestled close to the vase and the "spikes" were really just filler. (I thought the design w
★★★★★
Reviewed By:
Beth Allman
May 18, 2021
The colors are uneven. Makes it look like you didn't have enough of the deep red/ flor stem. I Asked for no roses, but others, such as shown in the online photo, that are longer lasting. I'm hoping in person it looks less “tired” and maybe the backside lo
Responded To By:

May 19, 2021
Hi Beth,
Thanks for speaking with us on the phone this morning. We have replaced the arrangement and sent you a new photo.
★★★★★
Reviewed By:
Shayla
May 14, 2021
The arrangement seems a lot more messier than what is advertised.
★★★★★
Reviewed By:
Brigette Guilliams
Apr 20, 2021
Very disappointed that flowers were less than your website showed. First time customer. Delivery charge very expensive.
Responded To By:

Apr 20, 2021
Hi Bridgette,
If you had waited a moment for me to respond I was letting you know that it is the same amount of stems as the photo online, they just have not fully opened yet. Once they get to t... More
Hi Bridgette,
If you had waited a moment for me to respond I was letting you know that it is the same amount of stems as the photo online, they just have not fully opened yet. Once they get to their destination the warmth of the room will cause them to open and appear more full. We receive our floral deliveries on Mondays, so they are still very fresh and unopened flowers tend to look smaller. I assure you there are the same amount of stems as the photo. The photos online reflect what they will look like once they are more open at their destination. The delivery was our lowest rate, at $12.95.
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★★★★★
Reviewed By:
Bobbi Vermillion
Feb 28, 2021
Way over priced for what we received. I was very disappointed..
Responded To By:

Feb 28, 2021
B Vermillion, You are the first person to complain about this design in more than 5 years of it being offered. I will be happy to show you many 5 star reviews of the same product. You could have c... More
B Vermillion, You are the first person to complain about this design in more than 5 years of it being offered. I will be happy to show you many 5 star reviews of the same product. You could have chosen a larger traditional sympathy basket for the same amount. Your "way overpriced" just not true except maybe to you. Unrealistic price expectations. George
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