George's Flowers, Roanoke, VA - Customer Flower Reviews
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Total reviews: 35966 reviews | Star Rating: 4.9
| 5 Star ★★★★★ |
33,815
|
94.02% |
| 4 Star ★★★★☆ |
1,288
|
3.58% |
| 3 Star ★★★☆☆ |
410
|
1.14% |
| 2 Star ★★☆☆☆ |
216
|
0.60% |
| 1 Star ★☆☆☆☆ |
237
|
0.66% |
Real Customers, Real Reviews
All reviews are from verified George's Flowers customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
David Sajadi
David Sajadi
May 28, 2018
The flowers are fantastic. The attitude and customer service are not. If you want to pay more for better flowers and don't care about anything else, this is the place for you. If you would like to pay more for better flowers AND also want to be spoken
Reviewed By:
julie
julie
May 22, 2018
Hey guys, I wanted to share my honest feedback about our arrangement, without blasting you on social media. First of all, I want to share what a positive EXPERIENCE I had with George's. A close friend of our family had to have an extremely extensive
Reviewed By:
x
x
May 12, 2018
a bit sloppy and quite sparse for $160.
Reviewed By:
Brandy McCulloch
Brandy McCulloch
May 3, 2018
I called three time.es got three differ amounts thought it would be bigger. I was a cite though
Reviewed By:
michael friedlander
michael friedlander
Apr 30, 2018
for the price paid, the arrangement, while pretty, was of less impact and size than I would have expected for that amount order.
Reviewed By:
Holly, New Life Christian Ministries
Holly, New Life Christian Ministries
Apr 27, 2018
Beautiful as always! Thank You!
Reviewed By:
Demerris Godwin
Demerris Godwin
Apr 6, 2018
I'm sorry but I am not too happy with this. It doesn't wow me like what I originally paid for.
Responded To By:
Apr 6, 2018
I apologize, as we have discussed, the original container pictured on our website is currently out of stock. When we spoke on the phone you were given the option of picking an alternative container of... More
I apologize, as we have discussed, the original container pictured on our website is currently out of stock. When we spoke on the phone you were given the option of picking an alternative container of your choosing or changing the arrangement entirely. Per our second conversation, after we saw your review, you were informed that the arrangement had not gone out for delivery yet & could still be changed to suit your preference. However, you opted to send this arrangement as pictured.
If you change your mind, please let us know as soon as possible.
Thank you,
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If you change your mind, please let us know as soon as possible.
Thank you,
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Reviewed By:
Joshua Bradley
Joshua Bradley
Mar 31, 2018
I am actually disappointed. For what I paid, these flowers should have looked much better.
Responded To By:
Apr 2, 2018
Hello Bradley,
It was nice to speak with you on the phone this morning. So sorry again for the disappointment. To reiterate our conversation, the tulips will grow and open more in the com... More
It was nice to speak with you on the phone this morning. So sorry again for the disappointment. To reiterate our conversation, the tulips will grow and open more in the com... More
Hello Bradley,
It was nice to speak with you on the phone this morning. So sorry again for the disappointment. To reiterate our conversation, the tulips will grow and open more in the coming days, we like to send them more closed so they will last longer for you. We hope you enjoy the replacement arrangement as our apology to you!
All the best.
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It was nice to speak with you on the phone this morning. So sorry again for the disappointment. To reiterate our conversation, the tulips will grow and open more in the coming days, we like to send them more closed so they will last longer for you. We hope you enjoy the replacement arrangement as our apology to you!
All the best.
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Reviewed By:
MARIA TERRY
MARIA TERRY
Mar 23, 2018
I feel for my 100 dollars I was told and stated I wanted roses in the arrangement and I see all I paid for is the low price flowers which are carnations ! This is the second time I have been told there would be roses and I didn't receive any ! I am very
Responded To By:
Mar 23, 2018
Maria, we apologize that our arrangement did not meet your expectations. I would like to inform you that the customer service representative you worked with is no longer at George's Flowers.
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Maria, we apologize that our arrangement did not meet your expectations. I would like to inform you that the customer service representative you worked with is no longer at George's Flowers.
I assure you that despite the lack of roses, your arrangement was filled to value; Gerbera daisies are the same price as roses and hydrangea are quite expensive premium flowers as well.
If there is anything I can do, please give me a call at 540-981-0900.
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I assure you that despite the lack of roses, your arrangement was filled to value; Gerbera daisies are the same price as roses and hydrangea are quite expensive premium flowers as well.
If there is anything I can do, please give me a call at 540-981-0900.
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Reviewed By:
Linda Hawkins
Linda Hawkins
Mar 13, 2018
I asked for blue hydrangeas and I see green. I envisioned blue hydrangeas (I would think at least 3) as the focal point surrounded by the daisies. Yes, I am disappointed, especially for this price.
Responded To By:
Mar 13, 2018
Hi Linda,
Thank you so much for speaking with me on the phone today! Just to recap, we pulled this order before it went for delivery and fixed the hydrangea, making sure it was much more blue th... More
Thank you so much for speaking with me on the phone today! Just to recap, we pulled this order before it went for delivery and fixed the hydrangea, making sure it was much more blue th... More
Hi Linda,
Thank you so much for speaking with me on the phone today! Just to recap, we pulled this order before it went for delivery and fixed the hydrangea, making sure it was much more blue this time. You'll be receiving a new photo soon & it will be leaving for delivery shortly after.
Thank you again for understanding!
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Thank you so much for speaking with me on the phone today! Just to recap, we pulled this order before it went for delivery and fixed the hydrangea, making sure it was much more blue this time. You'll be receiving a new photo soon & it will be leaving for delivery shortly after.
Thank you again for understanding!
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Reviewed By:
Maddox
Maddox
Mar 7, 2018
Fell apart and did not hold its shape when moved to cemetery. The arrangement was not exhibited during the funeral. Colors were bland.
Reviewed By:
Offerman
Offerman
Feb 16, 2018
Beautiful flowers, nice arrangement, however after two days they look droopy and will not make it to the weekend.
Reviewed By:
TODD ALL
TODD ALL
Feb 15, 2018
VERY DISSAPPOINTED. I HAVE PURCHASED FROM GEORGES MANY TIMES BEFORE. THESE ROSES LOOK GOOD IN THE PICTURE , BUT THIS MORNING THEY ARE WILTED AND COMPLETELY OPENED UP WITH THE PETALS FALLING OFF, DOUBT I WILL BE BACK.
Reviewed By:
Chris Rogers
Chris Rogers
Feb 2, 2018
I'm sorry, but this is a disappointment. I was very clear with Casper (?) that I preferred other colors beyond pink and yellow, as I've given this exact birthday bouquet before. I left it to the designer's discretion, and instead we get pink and yellow
Responded To By:
Feb 2, 2018
Chris, we tried to call you and we were sent to your voicemail; this arrangement has not been delivered and will not be delivered until you return our call and let us know how to fix it. We would be h... More
Chris, we tried to call you and we were sent to your voicemail; this arrangement has not been delivered and will not be delivered until you return our call and let us know how to fix it. We would be happy to remake this arrangement in the colors of your choice. Again, please give us a call at 540-981-0900.
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Reviewed By:
Todd
Todd
Dec 18, 2017
Mom said they were not up to your normal standards. Thanks.
Reviewed By:
MARGE
MARGE
Dec 13, 2017
NOT MANY FLOWERS FOR THE MONEY. I HOPE IT LOOKS BETTER THAN IN THE PICTURE. SORRY
Reviewed By:
Lauren Beck
Lauren Beck
Dec 12, 2017
Not delivered till 6:20 pm. Disappointing.
Responded To By:
George Clements / Owner
George Clements / Owner
Dec 12, 2017
Lauren, I apologize for your later than normal delivery. Our lead deliver team member took very ill after consuming bad food during the day. I and another George's non delivery person had to t... More
Lauren, I apologize for your later than normal delivery. Our lead deliver team member took very ill after consuming bad food during the day. I and another George's non delivery person had to take over for him on a very busy day to complete all delivery runs for the day. This delivery being off the 7700 + address number of Bent Mountain Road puts this one last on the run. I myself delivered. George
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Reviewed By:
Thomas Powers
Thomas Powers
Nov 21, 2017
When I initially ordered flowers, I mentioned either roses or a plant w/cut flowers. Orchids were recommended. I asked if the plant was 'prettyk, and was told it was so. While not a flower expert, what I see is a stick with a flower on the end. This is
Responded To By:
Nov 21, 2017
Thomas, we are so sorry that the orchid wasn't to your liking. As I said on the phone, orchids grow large, heavy blooms on thin stems, so we give them a little support by giving them a stick to h... More
Thomas, we are so sorry that the orchid wasn't to your liking. As I said on the phone, orchids grow large, heavy blooms on thin stems, so we give them a little support by giving them a stick to hold on to - not unlike ivy on a trellis.
As I also said, we would be happy to replace the orchid with something more to your liking at a similar value of 59.95, which is what you paid for the plant.
Please feel free to give me a call back at 540-981-0900 if you decide you would like a nice, leafy green plant with some cut flowers as a replacement.
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As I also said, we would be happy to replace the orchid with something more to your liking at a similar value of 59.95, which is what you paid for the plant.
Please feel free to give me a call back at 540-981-0900 if you decide you would like a nice, leafy green plant with some cut flowers as a replacement.
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Reviewed By:
Laurie
Laurie
Nov 3, 2017
I have to say, the arrangement appears to have more flowers in the on line pictur . This looks more like a $75 version vs. The $125.
Responded To By:
Nov 3, 2017
Ms. Laurie, Thank you for your recent order. I can assure that the arrangement was made to value. The picture that is posted online shows the arrangement from one side-meaning the flowers are all faci... More
Ms. Laurie, Thank you for your recent order. I can assure that the arrangement was made to value. The picture that is posted online shows the arrangement from one side-meaning the flowers are all facing one way and there is a definite back side. Your floral gift was made as an all around arrangement to be seen from every angle. Misty Sprague
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Reviewed By:
Kimberly Barefoot
Kimberly Barefoot
Aug 30, 2017
I'll be honest with you. I paid 79 plus the balloon fee. I don't think this looks any better than this from your website which is cheaper. https://www.georgesflowers.com/its-your-day-bouquet/ I was expecting more and am a little disapointed.
Responded To By:
George Clements / Owner
George Clements / Owner
Aug 30, 2017
Ms. Barefoot, Thank you for taking the time to talk with me regarding your floral gift. As we discussed, the arrangement itself is approximately 24" x 18". I did ask the designers to replace... More
Ms. Barefoot, Thank you for taking the time to talk with me regarding your floral gift. As we discussed, the arrangement itself is approximately 24" x 18". I did ask the designers to replace the orange Gerbera daisies with pink ones to make your gift more pink. You should be receiving another picture soon. Misty
Kimberly, I wanted to point our the design you referenced "It's your day bouquet" is 16" tall. The designer created a vase arrangement approx 22-24" tall - a larger design with premium flowers. The "it's your day Bouquet" features mini carnations, carnations, mums, solidago and roses. I wanted to make sure you were aware of how the 2 designs differ. George
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Kimberly, I wanted to point our the design you referenced "It's your day bouquet" is 16" tall. The designer created a vase arrangement approx 22-24" tall - a larger design with premium flowers. The "it's your day Bouquet" features mini carnations, carnations, mums, solidago and roses. I wanted to make sure you were aware of how the 2 designs differ. George
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Reviewed By:
G.Addison
G.Addison
Aug 12, 2017
Was expecting larger and fuller arrangement
Responded To By:
George Clements / Owner
George Clements / Owner
Aug 12, 2017
I believe you were informed that at 33.00 your floral vase would be petite - small - and that our designer would arranged as large as possible for amount spent. I feel our designer did a great job for your order total.
Reviewed By:
T
T
Aug 7, 2017
No comment
Responded To By:
Aug 7, 2017
It is disappointing to see that you did not care for your floral tribute. Please call me directly at 777-5924 to discuss your expectations for the arrangement. Misty Sprague
Reviewed By:
Kathleen Jackson
Kathleen Jackson
Jul 20, 2017
This looks very different from the picture on your web site. There are far fewer roses than in the web picture and maybe it's just the lighting in this picture but it looks more like purple flowers than blue and they clash with the bright blue ribbon. I
Reviewed By:
Ed Cutchin
Ed Cutchin
Jul 14, 2017
Where are the flowers? So much greenery is not like the on-line photo that advertised the arrangement. Hopefully, additional flowering will take place before the funeral. Sorry, but, not exactly what I expected for over $100.00.
Reviewed By:
Clint
Clint
May 29, 2017
Much smaller than I expected for $86
Responded To By:
George Clements / Owner
George Clements / Owner
May 29, 2017
Clint, your floral design was 69.95 Delivery was 12.95 and sales tax of 3.71 . You ordered at 9:09 am on day of delivery. you needed delivery by 2pm - we delivered by 12:38PM. to Salem -
