George's Flowers, Roanoke, VA - Customer Flower Reviews
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Total reviews: 33964 reviews | Star Rating: 4.9
| 5 Star ★★★★★ |
31,902
|
93.93% |
| 4 Star ★★★★☆ |
1,247
|
3.67% |
| 3 Star ★★★☆☆ |
385
|
1.13% |
| 2 Star ★★☆☆☆ |
204
|
0.60% |
| 1 Star ★☆☆☆☆ |
226
|
0.67% |
Real Customers, Real Reviews
All reviews are from verified George's Flowers customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 3 star reviews. Show all reviews
Reviewed By:
Omega
Omega
Jul 22, 2017
I am from old school florist with white chipboardboxes with floral tissue and abig #9 bow, when we practiced reduce, reuse, and recycle. But the product is just what I requested on very short notice. Thank you!
Reviewed By:
Mary
Mary
Jul 21, 2017
I discussed with George the importance of the flowers NOT being delivered early and that was to be made clear to the hospital desk so as not to ruin the surprise. Hospital desk called my daughter immediately at 9:30 instead of waiting to take them at 11:
Responded To By:
Jul 21, 2017
Mary, I did have note on order - "This is for award surprise award at 11am - attn Mary Beth" - I should have had you contact guest services - the central area we make deliveries at Roano... More
Mary, I did have note on order - "This is for award surprise award at 11am - attn Mary Beth" - I should have had you contact guest services - the central area we make deliveries at Roanoke Memorial. I am sorry the surprise was given out to early. The hospital also calls employees with deliveries in place of delivering to employees.
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Reviewed By:
Kathy
Kathy
Jul 17, 2017
After looking at the photo of the flowers that you provided, when I looked at the arrangement at the cemetery the only thought that came to mind was "skimpy". There were about half of the carnations that show on the photo above. I don't know what happen
Responded To By:
Jul 17, 2017
Ms. Carter, per our conversation, it is a shame that your floral tribute was damaged between the funeral home and the graveside. Unfortunately, we do not have any control over the handling of the arra... More
Ms. Carter, per our conversation, it is a shame that your floral tribute was damaged between the funeral home and the graveside. Unfortunately, we do not have any control over the handling of the arrangement once we have delivered. We assure that your floral tribute looked like the picture above when it was delivered to the funeral home.
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Reviewed By:
Evelyn Brown
Evelyn Brown
Jun 20, 2017
Certainly not what I ordered, but OK.
Responded To By:
Jun 20, 2017
Ms. Brown, the light pink azalea was not up to our quality standards to deliver. Therefore we substituted a white azalea instead.
Reviewed By:
Donna Webb
Donna Webb
Jun 20, 2017
This doesn't look like the Baby Block and flowers on the website and we even paid extra.
Responded To By:
Jun 20, 2017
Donna, Thank you for taking the time to speak with me concerning your floral gift review. As I explained we did use the same crystal baby block and by upgrading it would change the look. I'm also... More
Donna, Thank you for taking the time to speak with me concerning your floral gift review. As I explained we did use the same crystal baby block and by upgrading it would change the look. I'm also glad that you thought it was pretty. If you have any questions, please do not hesitate to contact us.
Misty
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Misty
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Reviewed By:
Jeanette
Jeanette
Jun 20, 2017
Arrangement should have been done with nicer flowers. Too many cheap carnations.
Responded To By:
Jun 20, 2017
Ms. Jeanette, Please call me directly at 777-5924 to discuss your floral tribute. I have gone over the recipe and pulled the designer's paperwork. The original recipe calls for 12 red roses (we u... More
Ms. Jeanette, Please call me directly at 777-5924 to discuss your floral tribute. I have gone over the recipe and pulled the designer's paperwork. The original recipe calls for 12 red roses (we used 24 pink), 26 red carnations (we used 25 pink); 6 red gladiolas (we substituted 4 pink stock & 4 pink snapdragons-we were out of pink gladiolas); 4 Bells of Ireland (we used 6). I can assure you that your floral tribute was to value and followed the recipe for the Care & Compassion Spray that you selected, except where notated. Again, please call me at 777-5924 to discuss at your earliest convenience. Misty Sprague
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Reviewed By:
Shannon
Shannon
Jun 16, 2017
I ordered a size up. I just hoped it would be more robust. Perhaps the photo doesn't do it proper justice as to size.
Reviewed By:
Gloria Turley
Gloria Turley
Jun 16, 2017
I an very disappointed with my order. The clerk I spoke with did not deliver or communicate correctly what I wanted in the arrangement. I did not get the flowers arrangement that I was charged for. I will not be shopping with you again. Thank you
Responded To By:
George Clements / Owner
George Clements / Owner
Jun 16, 2017
Gloria, Thank you for speaking with us this morning. I did review the phone call and determine that the order was correctly entered after you changed the colors you were asking for originally from La... More
Gloria, Thank you for speaking with us this morning. I did review the phone call and determine that the order was correctly entered after you changed the colors you were asking for originally from Lavenders, pinks and white to bright colors. I have reviewed with our sales staff to inform customers that bright colors for summer may include oranges, yellows, reds.
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Reviewed By:
Goodwill
Goodwill
Jun 9, 2017
We were slightly disappointed in this particular arrangement. We have ordered for you previously and they have always been beautiful. This just looks a little sparse or empty.
Reviewed By:
Emily
Emily
Jun 3, 2017
I am disappointed there aren't any roses or gerber daisies...I asked for these in my request.
Responded To By:
George Clements / Owner
George Clements / Owner
Jun 3, 2017
Emily, we did include yellow gerbera, we apologize for our sales associate not including the rose request. thank you for speaking with me today.
Reviewed By:
Anna Marie Richardson
Anna Marie Richardson
Apr 25, 2017
Beautiful.
Reviewed By:
KR
KR
Apr 17, 2017
Looked great. Very small for the price.
Responded To By:
Apr 18, 2017
i see that your ordered online. We clearly state the size and dimensions in the description. The crystal cross is $27.00 of the total. One of our sales associates can assist you in picking out some... More
i see that your ordered online. We clearly state the size and dimensions in the description. The crystal cross is $27.00 of the total. One of our sales associates can assist you in picking out something that will be larger without the added cost of the crystal cross in future. The Crystal Cross design is one of our most requested designs for sympathy.
George responded to your review.
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George responded to your review.
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Reviewed By:
Joneen
Joneen
Mar 30, 2017
I did ask for an upgrade but the flowers look so packed in! Not elegant like the photo online.
Responded To By:
George Clements / Owner
George Clements / Owner
Mar 30, 2017
Joneen, I have added some sword fern and larkspur buds along with making the design a bit more loose and airy. The Healing Tears designs are a more compact design rather than loose and airy. I have... More
Joneen, I have added some sword fern and larkspur buds along with making the design a bit more loose and airy. The Healing Tears designs are a more compact design rather than loose and airy. I have did leave a message for you on your voice mail and sent email informing you of the changes and sending a new image.
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Reviewed By:
haga
haga
Mar 30, 2017
the roses barely made it through the day
Reviewed By:
Roland Walters
Roland Walters
Mar 23, 2017
The person I sent the flowers to was very pleased with them! They were appropriate for the occasion.
Reviewed By:
Susan Steele-Ward
Susan Steele-Ward
Mar 21, 2017
I thought the pot was going to prettier and the flowers bigger but it is still nice
Reviewed By:
Annette Scott
Annette Scott
Mar 9, 2017
The picture online shows daisies with yellow centers giving an overall different look. As I want the flowers sent soon these are pretty. Not exactly like your ad but alright. Thank you. And by the way, I do appreciate the extra service of seeing the ar
Responded To By:
Mar 9, 2017
Ms. Scott, we are sorry to hear that you are disappointed in the overall look of your floral gift. The daisies are so fresh that the centers have not had the time to turn yellow yet.
Reviewed By:
Karen
Karen
Mar 1, 2017
You all do beautiful work but I must say I prefer the picture I ordered over the one sent. I even paid extra and would have thought more hydrangea as a result. Not crazy about the blue and purple tall flowers used for height. Prefer the picture on the web
Responded To By:
George Clements / Owner
George Clements / Owner
Mar 1, 2017
Karen, our driver has been recalled to the store. we will redesign this item and send you a new image.
Reviewed By:
Delores
Delores
Feb 21, 2017
Very pretty but kinda small in size compared to cost.
Responded To By:
Feb 21, 2017
We are sorry that you were disappointed in the overall size of your floral gift. Your gift is approximately 7" x 7" and contained 6 premium rose buds as well as at least 4 stems of the spray roses.
Reviewed By:
Pamela Perzan
Pamela Perzan
Feb 10, 2017
They're pretty, but I expected to see more pastels as in the description of the bouquet online.
Responded To By:
George Clements / Owner
George Clements / Owner
Feb 10, 2017
Pamela, we are sending you a new image. I checked design - very pastel in colors.
Reviewed By:
James
James
Feb 10, 2017
The one flower in the back appears to be sticking out randomly.
Responded To By:
George Clements / Owner
George Clements / Owner
Feb 10, 2017
James I believe you're referencing the center rose which is the tallest which is not random placement.
Reviewed By:
Carolyn
Carolyn
Feb 7, 2017
The dark blue flowers dropped the first day.
Reviewed By:
SLF
SLF
Jan 22, 2017
too expensive and my name was spelled wrong...placed another order for my parents and my mom's name was spelled incorrectly also
Responded To By:
Jan 23, 2017
We here at George's apologize for the misspelling of your first name and your mother's. It was a mistake and the matter is being handled internally. Please accept our sincerest apologies. Misty Sprague
Reviewed By:
Teresa Neuhs
Teresa Neuhs
Dec 31, 2016
Dish Garden was ok, not a lot of color. Beautiful for how it was arranged, but would definitely do something Different next time for the cost. Delivery was timely.
Reviewed By:
Carla
Carla
Dec 30, 2016
only complaint was they were delivered a day later than I was told.
Responded To By:
George Clements / Owner
George Clements / Owner
Dec 30, 2016
Carla, we apologize our sales associate Linda did not enter correct delivery date.
