Karin's Florist, Vienna, VA - Customer Flower Reviews
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Total reviews: 12808 reviews | Star Rating: 4.78
| 5 Star ★★★★★ |
11,467
|
89.53% |
| 4 Star ★★★★☆ |
556
|
4.34% |
| 3 Star ★★★☆☆ |
335
|
2.62% |
| 2 Star ★★☆☆☆ |
227
|
1.77% |
| 1 Star ★☆☆☆☆ |
223
|
1.74% |
Real Customers, Real Reviews
All reviews are from verified Karin's Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Carolyn Rector
Carolyn Rector
Feb 27, 2019
Email said the flowers were delivered but they never made it to my daughter today.
Reviewed By:
C. Murphy
C. Murphy
Feb 17, 2019
I have been ordering from Karin's for years & I never experienced an arrangement that I was disappointed in. However, first time for everything! This was a Valentine's Day gift to my husband! The designer must have been experimenting at the time
Reviewed By:
Mark Brown
Mark Brown
Feb 16, 2019
Hugely disappointing arrangement because within 24 hours, some flowers were visibly limp and sagging. Even the helium filled balloon was on the floor after 24 hours. Worst arrangement we have received from Karin's in the 10 years I have been a customer.
Responded To By:
Feb 16, 2019
Hello Mark, So sorry to hear that your flower did not hold up. I'm glad I could reach you on the phone and we are sending out a replacement to you. We appreciate your patience with the situation and your long patronage with Karin's
Sincerely, Kevin in Customer Service
Sincerely, Kevin in Customer Service
Reviewed By:
K Hardy
K Hardy
Dec 26, 2018
Delivery was timely, but flowers weren't fresh. We filled with water, but they were wilted by next day.
Responded To By:
Dec 26, 2018
Thank you for your order and your review. We are so very sorry your flowers didn't last as long as they should have. I am glad we had a chance to talk. Please let us know if we can be of any further assistance, and thank you for choosing Karin's Florist.
Reviewed By:
Keen
Keen
Dec 18, 2018
Normally we are very happy with Karin's. Unfortunately we were very disappointed with this arrangement. The 2 purple orchids were very tiny and placed at the bottom of the arrangement. It certainly did not appear as a deluxe arrangement. We were ve
Responded To By:
Kevin Shay / VIP Customer Service
Kevin Shay / VIP Customer Service
Dec 18, 2018
Thank you for your review and we are sorry to hear of your disappointment. It was good to speak to you on the phone and we hope you are enjoying your replacement.
Reviewed By:
Pam micene
Pam micene
Dec 18, 2018
Considering the price we were disappointed with the flowers. The bouquet was small and just was unremarkable
Reviewed By:
Tim R
Tim R
Dec 7, 2018
Flowers started wilting within two days of delivery. Roses died within two days of delivery.
Reviewed By:
James Reeves
James Reeves
Nov 30, 2018
2 days later, the flowers were dying
Responded To By:
Kevin Shay / VIP Customer Service
Kevin Shay / VIP Customer Service
Dec 1, 2018
Hello James, Thank you for your review. We appreciate it very much! The original order was for a vase of purple and white flowers and some other colors. Our designer chose to use a taller vase. When... More
Hello James, Thank you for your review. We appreciate it very much! The original order was for a vase of purple and white flowers and some other colors. Our designer chose to use a taller vase. When we found out that flowers were dying we sent a replacement out the same day. The designer chose a shorter vase arrangement with lots of orchids that are premium flowers that do hold up better. We are so sorry for your disappointment and we hope you enjoy the replacement arrangement.
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Reviewed By:
Michelle Lewis
Michelle Lewis
Nov 23, 2018
Although the arrangement was lovely, the first delivery was of a different arrangement addressed to a different recipient. When my friend pointed this out while returning it to the delivery man, he replied that all flowers and addresses look alike to him
Responded To By:
Kevin Shay / VIP Customer Service
Kevin Shay / VIP Customer Service
Nov 24, 2018
Hello Michelle, Thank you for your review. Our Sales Manager did speak with the recipient when she alerted us of the situation and we are sorry for the misunderstanding with her delivery. Please acce... More
Hello Michelle, Thank you for your review. Our Sales Manager did speak with the recipient when she alerted us of the situation and we are sorry for the misunderstanding with her delivery. Please accept our sincere apologies! We did send out a replacement the same day as requested. We have a long reputation of taking good care of our customers and very seldom do we have an issue. When there is an issue we appreciate knowing about it so we can continue to train our staff so this doesn't happen again. Thanks you for your patience and we hope that you would give us another try in the future. If there is anything we can do for you please let us know. All the best to you and yours as you celebrate the Holidays.
Sincerely,
Kevin Shay
VIP Customer Service
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Sincerely,
Kevin Shay
VIP Customer Service
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Reviewed By:
sandy szymanski
sandy szymanski
Nov 21, 2018
Recipient was well-pleased with the arrangement.
Reviewed By:
Barb
Barb
Nov 8, 2018
Ordering was a pain as the person was not listening and I had to repeat myself several times, then they assumed that I was good and ready to hang up, but since I had to repeat myself several times, I had THEM repeat my order to confirm. Will not be using
Reviewed By:
Finley
Finley
Sep 22, 2018
I paid extra to get my wedding anniversary flowers to my wife. T hey didn't arrive until she had alreadyleft. I have been doing business with Karin's for 34 years. I try to support local longtime business owners but it is hard when these things happen.
Reviewed By:
Patty Kimmel
Patty Kimmel
Sep 18, 2018
Looks very small for the amount of money invested - $75 +.
Reviewed By:
June Ring
June Ring
Sep 16, 2018
Flowers did not meet expectations. Client refused to pay for the arrangement. I asked for very tall for. 1 buffet table in a very large high ceiling room. Is it possible to see arrangements before you deliver?
Reviewed By:
Nancy Colbert
Nancy Colbert
Sep 15, 2018
I honestly think this looks pretty puney. I am very disappointed. You got the idea of “inside”, but it needs some height inside.
Responded To By:
Kevin Shay / VIP Customer Service
Kevin Shay / VIP Customer Service
Sep 15, 2018
Hello Nancy, Thank you so much for your review and it was good to speak with you! The photo does not do this justice----so sorry. The glare on the vase blocks the view of the 3 beautiful cymbidium ... More
Hello Nancy, Thank you so much for your review and it was good to speak with you! The photo does not do this justice----so sorry. The glare on the vase blocks the view of the 3 beautiful cymbidium orchids sitting on a bed of clear round marbles. Also, in person the bear grass wrapped inside gives movement to the arrangement. I'm sure the recipient will enjoy the arrangement and your thoughtfulness!
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Reviewed By:
Dianne Brunswick
Dianne Brunswick
Sep 14, 2018
Hi, I am sorry, I do not like the arrangements! I was thinking taller with more cut flowers. I had specifically said that I do not like round arrangements like the small one. Taller, more exoctic .
Reviewed By:
Mrs Rose
Mrs Rose
Sep 14, 2018
I sent a comment already on the email listed on your website explaining my concerns. I didn't get any response my email was sent September 12. I thought the bouquet was quite small for spending over $150 and It was not very special. I spoke to your
Responded To By:
Kevin Shay / VIP Customer Service
Kevin Shay / VIP Customer Service
Sep 15, 2018
Hello Mrs. Rose, Thank you for your review and we did get your email on 9/11. I did call and we had a nice conversation about the arrangement and how you didn't see the iris. You said it was very... More
Hello Mrs. Rose, Thank you for your review and we did get your email on 9/11. I did call and we had a nice conversation about the arrangement and how you didn't see the iris. You said it was very important that the iris be in the arrangement. I explained that that there were at least 3 iris in the arrangement and that they were fresh and not fully open yet. I added 2 more iris to the arrangement since you said they were important to you for a total of 5 iris. The arrangement was designed in a large bubble bowl and we filled the arrangement with very pretty premium flowers at the value of $125.00 as requested. The rest of the cost was for delivery and tax bringing the total to $147.49. The photo is courtesy gesture to our customers and unfortunately, it doesn't always do justice to the actual arrangement when it is seen in person. Thank you so much. We appreciate it very much.
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Reviewed By:
Derek Liu
Derek Liu
Sep 7, 2018
Multiple substitutions were made in both type of flowers and their colors from photo and description on website without contacting me. The orange flower/foliage (which looks out of place with the rest of the arrangement) began wilting the day after deliv
Reviewed By:
Linde Ward
Linde Ward
Jul 19, 2018
I thought the plant would be more colorful. More flowers. Lady raves about it. I'm a little disappointed. Leaves look old.
Reviewed By:
Ej
Ej
Jul 18, 2018
The orchids are not white and look as if yet to open? Per the description it's supposed to be “clean white and green” and I did not want purple orchids. Also,I do not see hydrangea in this bouquet and the prickly pear-like flowers are not very elegant. I
Reviewed By:
Ben Zogby
Ben Zogby
May 23, 2018
how many peonies are in there and where are the green roses?
Reviewed By:
Peg Eitl
Peg Eitl
May 13, 2018
Seriously? This is $100. worth? I ordered directly with a local floridt to avoid being scammed. 1-800-flowers would have done a better job. As someone who buys flowers a lot..this is embarrassing.
Responded To By:
Kevin Shay / VIP Customer Service
Kevin Shay / VIP Customer Service
May 21, 2018
Peg, thanks so much for taking my call. Please let us know when is a good time to send a replacement to the family. Sincerely, Kevin
Reviewed By:
Karen Graziano
Karen Graziano
May 13, 2018
If this is truly what the flowers that my mom received then I am very disappointed. This is not the picture of what I ordered. What I order had hardly any green in, was mostly flowers. i am having my mom send me a picture to confirm.
Reviewed By:
Michèle Picard
Michèle Picard
May 13, 2018
As usual it was perfect!
Reviewed By:
Jeff Hall
Jeff Hall
May 12, 2018
Does not look anything like the “Motherly Love” bouquet on your web site - both in size and number of flowers.
Responded To By:
Kevin Shay / VIP Customer Service
Kevin Shay / VIP Customer Service
May 12, 2018
Hello Jeff, I'm glad we were able to catch up via email. We are happy to have our design team re-design your arrangement for you. Thank you for your patience and we will take good care of this. Kevin in Customer Service
