Karin's Florist, Vienna, VA - Customer Flower Reviews
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Total reviews: 13653 reviews | Star Rating: 4.78
| 5 Star ★★★★★ |
12,241
|
89.66% |
| 4 Star ★★★★☆ |
584
|
4.28% |
| 3 Star ★★★☆☆ |
350
|
2.56% |
| 2 Star ★★☆☆☆ |
238
|
1.74% |
| 1 Star ★☆☆☆☆ |
240
|
1.76% |
Real Customers, Real Reviews
All reviews are from verified Karin's Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Michelle Lewis
Michelle Lewis
Nov 23, 2018
Although the arrangement was lovely, the first delivery was of a different arrangement addressed to a different recipient. When my friend pointed this out while returning it to the delivery man, he replied that all flowers and addresses look alike to him
Responded To By:
Kevin Shay / VIP Customer Service
Kevin Shay / VIP Customer Service
Nov 24, 2018
Hello Michelle, Thank you for your review. Our Sales Manager did speak with the recipient when she alerted us of the situation and we are sorry for the misunderstanding with her delivery. Please acce... More
Hello Michelle, Thank you for your review. Our Sales Manager did speak with the recipient when she alerted us of the situation and we are sorry for the misunderstanding with her delivery. Please accept our sincere apologies! We did send out a replacement the same day as requested. We have a long reputation of taking good care of our customers and very seldom do we have an issue. When there is an issue we appreciate knowing about it so we can continue to train our staff so this doesn't happen again. Thanks you for your patience and we hope that you would give us another try in the future. If there is anything we can do for you please let us know. All the best to you and yours as you celebrate the Holidays.
Sincerely,
Kevin Shay
VIP Customer Service
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Sincerely,
Kevin Shay
VIP Customer Service
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Reviewed By:
sandy szymanski
sandy szymanski
Nov 21, 2018
Recipient was well-pleased with the arrangement.
Reviewed By:
Barb
Barb
Nov 8, 2018
Ordering was a pain as the person was not listening and I had to repeat myself several times, then they assumed that I was good and ready to hang up, but since I had to repeat myself several times, I had THEM repeat my order to confirm. Will not be using
Reviewed By:
Finley
Finley
Sep 22, 2018
I paid extra to get my wedding anniversary flowers to my wife. T hey didn't arrive until she had alreadyleft. I have been doing business with Karin's for 34 years. I try to support local longtime business owners but it is hard when these things happen.
Reviewed By:
Patty Kimmel
Patty Kimmel
Sep 18, 2018
Looks very small for the amount of money invested - $75 +.
Reviewed By:
June Ring
June Ring
Sep 16, 2018
Flowers did not meet expectations. Client refused to pay for the arrangement. I asked for very tall for. 1 buffet table in a very large high ceiling room. Is it possible to see arrangements before you deliver?
Reviewed By:
Nancy Colbert
Nancy Colbert
Sep 15, 2018
I honestly think this looks pretty puney. I am very disappointed. You got the idea of “inside”, but it needs some height inside.
Responded To By:
Kevin Shay / VIP Customer Service
Kevin Shay / VIP Customer Service
Sep 15, 2018
Hello Nancy, Thank you so much for your review and it was good to speak with you! The photo does not do this justice----so sorry. The glare on the vase blocks the view of the 3 beautiful cymbidium ... More
Hello Nancy, Thank you so much for your review and it was good to speak with you! The photo does not do this justice----so sorry. The glare on the vase blocks the view of the 3 beautiful cymbidium orchids sitting on a bed of clear round marbles. Also, in person the bear grass wrapped inside gives movement to the arrangement. I'm sure the recipient will enjoy the arrangement and your thoughtfulness!
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Reviewed By:
Dianne Brunswick
Dianne Brunswick
Sep 14, 2018
Hi, I am sorry, I do not like the arrangements! I was thinking taller with more cut flowers. I had specifically said that I do not like round arrangements like the small one. Taller, more exoctic .
Reviewed By:
Mrs Rose
Mrs Rose
Sep 14, 2018
I sent a comment already on the email listed on your website explaining my concerns. I didn't get any response my email was sent September 12. I thought the bouquet was quite small for spending over $150 and It was not very special. I spoke to your
Responded To By:
Kevin Shay / VIP Customer Service
Kevin Shay / VIP Customer Service
Sep 15, 2018
Hello Mrs. Rose, Thank you for your review and we did get your email on 9/11. I did call and we had a nice conversation about the arrangement and how you didn't see the iris. You said it was very... More
Hello Mrs. Rose, Thank you for your review and we did get your email on 9/11. I did call and we had a nice conversation about the arrangement and how you didn't see the iris. You said it was very important that the iris be in the arrangement. I explained that that there were at least 3 iris in the arrangement and that they were fresh and not fully open yet. I added 2 more iris to the arrangement since you said they were important to you for a total of 5 iris. The arrangement was designed in a large bubble bowl and we filled the arrangement with very pretty premium flowers at the value of $125.00 as requested. The rest of the cost was for delivery and tax bringing the total to $147.49. The photo is courtesy gesture to our customers and unfortunately, it doesn't always do justice to the actual arrangement when it is seen in person. Thank you so much. We appreciate it very much.
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Reviewed By:
Derek Liu
Derek Liu
Sep 7, 2018
Multiple substitutions were made in both type of flowers and their colors from photo and description on website without contacting me. The orange flower/foliage (which looks out of place with the rest of the arrangement) began wilting the day after deliv
Reviewed By:
Linde Ward
Linde Ward
Jul 19, 2018
I thought the plant would be more colorful. More flowers. Lady raves about it. I'm a little disappointed. Leaves look old.
Reviewed By:
Ej
Ej
Jul 18, 2018
The orchids are not white and look as if yet to open? Per the description it's supposed to be “clean white and green” and I did not want purple orchids. Also,I do not see hydrangea in this bouquet and the prickly pear-like flowers are not very elegant. I
Reviewed By:
Ben Zogby
Ben Zogby
May 23, 2018
how many peonies are in there and where are the green roses?
Reviewed By:
Peg Eitl
Peg Eitl
May 13, 2018
Seriously? This is $100. worth? I ordered directly with a local floridt to avoid being scammed. 1-800-flowers would have done a better job. As someone who buys flowers a lot..this is embarrassing.
Responded To By:
Kevin Shay / VIP Customer Service
Kevin Shay / VIP Customer Service
May 21, 2018
Peg, thanks so much for taking my call. Please let us know when is a good time to send a replacement to the family. Sincerely, Kevin
Reviewed By:
Karen Graziano
Karen Graziano
May 13, 2018
If this is truly what the flowers that my mom received then I am very disappointed. This is not the picture of what I ordered. What I order had hardly any green in, was mostly flowers. i am having my mom send me a picture to confirm.
Reviewed By:
Michèle Picard
Michèle Picard
May 13, 2018
As usual it was perfect!
Reviewed By:
Jeff Hall
Jeff Hall
May 12, 2018
Does not look anything like the “Motherly Love” bouquet on your web site - both in size and number of flowers.
Responded To By:
Kevin Shay / VIP Customer Service
Kevin Shay / VIP Customer Service
May 12, 2018
Hello Jeff, I'm glad we were able to catch up via email. We are happy to have our design team re-design your arrangement for you. Thank you for your patience and we will take good care of this. Kevin in Customer Service
Reviewed By:
Sarah
Sarah
May 11, 2018
I paid $75 for that?
Responded To By:
Kevin Shay / VIP Customer Service
Kevin Shay / VIP Customer Service
May 11, 2018
Hello Sarah, Thank you for your order and it was very nice to speak with you. Our design team will take care of creating a new arrangement for you. Thanks so much, Kevin in Customer Service
Reviewed By:
Deanne Casari
Deanne Casari
May 8, 2018
This does not look like an $85 bouquet. It also does not have several flowers that I was told it would have. In addition the arrangement looks poorly done with one giant bloom in the front. Very disappointed.
Reviewed By:
L
L
Apr 26, 2018
Wow much smaller and than I thought by pic online especially for the price!
Reviewed By:
Brenda
Brenda
Mar 29, 2018
Is that the finished product? If so I am not pleased at all I ordered 74.99 arrangement of flowers that I thought were going to be Easter colors the arrangement that is going to be delivered unfortunately looks very cheap not happy at all
Responded To By:
Kevin Shay / VIP Customer Service
Kevin Shay / VIP Customer Service
Mar 30, 2018
Hello Brenda,
So sorry you were not happy with your order. We did send a beautiful floral arrangement at the same value as the garden with an upgrade of more flowers.
Thanks so much.
So sorry you were not happy with your order. We did send a beautiful floral arrangement at the same value as the garden with an upgrade of more flowers.
Thanks so much.
Reviewed By:
Tom Raneses
Tom Raneses
Mar 23, 2018
Thank you for the order. It was a nice surprise. The balloon, candy and presentation were great. However, flowers did not last a hour... I understand... it was the day after 3" of snow. best, Tom 3/23/18
Responded To By:
Mar 23, 2018
Hello Tom, Thank you so much for your loyalty to Karin's Florist! We appreciate it very much. It was get to communicate with your via email and we will take good care of you with your future or... More
Hello Tom, Thank you so much for your loyalty to Karin's Florist! We appreciate it very much. It was get to communicate with your via email and we will take good care of you with your future orders and correct this mistake. If there is anything else I can do for you please let me know. All the best, Kevin
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Reviewed By:
Dianne Martin
Dianne Martin
Feb 19, 2018
They are gorgeous. You did our wedding flowers in 2002 and we always call you when we need flowers.
Reviewed By:
Greg Radja
Greg Radja
Feb 15, 2018
Paid $177 for a 2 dozen arrangement. Looking at the picture it falls short of the 24 roses. Thinking I may have missed some on the backside I had my wife count when she got them. She counted 21. I would think if you pay a premium price for roses, you s
Reviewed By:
Jon
Jon
Feb 14, 2018
This is not what I expected. On the call i was told 89.99 dozen roses and then additional 50 dollars for add flowers around arrangement. Very disappointed and I know she will be as well. I've ordered from you guys several times in the past and have been
