McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 75398 reviews | Star Rating: 4.7
| 5 Star ★★★★★ |
64,490
|
85.53% |
| 4 Star ★★★★☆ |
4,723
|
6.26% |
| 3 Star ★★★☆☆ |
2,483
|
3.29% |
| 2 Star ★★☆☆☆ |
1,569
|
2.08% |
| 1 Star ★☆☆☆☆ |
2,133
|
2.83% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Angela Johnson
Angela Johnson
Aug 15, 2023
That arrangement doesn't look like the one I picked on your website. It looks withered.
Reviewed By:
monette robertson
monette robertson
Aug 14, 2023
the arrangement that I picked out had red roses in it not carnations so no I am not happy
Reviewed By:
DC
DC
Aug 9, 2023
This is not what I ordered for my father's memorial service and at this point, it is too late. The photo on the website does not have greenery - I even paid extra for extra white roses. I am so disappointed because McShan has always done an excellent job but not this time.
Reviewed By:
Lee Dewey
Lee Dewey
Aug 4, 2023
These flowers are not arranged like that picture and the picture showed peach colored roses, not pink. I would not have chosen this arrangement if I knew you were going to put pink (or red) roses in it.
Responded To By:
Aug 5, 2023
We apologize that this was not what you were expecting. Thank you for giving us the chance to correct the issue!
Reviewed By:
Shirley McLain
Shirley McLain
Aug 3, 2023
Very pretty. I do like getting a photo
Responded To By:
Aug 3, 2023
Thank you, Shirley!
Reviewed By:
Lisa Escano
Lisa Escano
Jul 28, 2023
I ordered the very bright colored roses in this arrangement. I have ordered this arrangement before and it was very bright and vibrant roses. These roses appear to be a pastel and not as colorful as I was hoping for and thought I purchased.
Responded To By:
Aug 1, 2023
We apologize that this was not what you were expecting. Thank you for allowing us to fix the issue.
Reviewed By:
Marsha Dunaway
Marsha Dunaway
Jul 28, 2023
I asked for a basket floral arrangement, not a plant. Very disappointed with this one.
Responded To By:
Jul 28, 2023
I'm so sorry this arrangement was disappointing but Thank you for allowing us to correct the issue.
Reviewed By:
Arunteja Veermalla
Arunteja Veermalla
Jul 27, 2023
Dear McShan Florist, The flowers are supposed to be delivered before 12pm CST. The flowers are still not delivered to the recipient yet. Could you please deliver them ASAP. Thanks, Arun
Responded To By:
Jul 28, 2023
We apologize for the inconvenience. It looks like we weren't able to reach you regarding your order. Please don't hesitate to give us a call back.
Reviewed By:
Shirley McLain
Shirley McLain
Jul 25, 2023
Very beautiful
Responded To By:
Aug 1, 2023
Thank you, Shirley!
Reviewed By:
Tracie
Tracie
Jul 20, 2023
This order was NOT what I ordered. It was small, full of carnations, and the flowers were not fresh. I've ordered from you all for 20 years and was very disappointed. The next day you sent another arrangement - tropical one. O spent $140 total and the new arrangement did not meet the standard. Plus, they asked for the old arrangement back. Not classy.
Responded To By:
Bruce McShan / President
Bruce McShan / President
Jul 25, 2023
We apologize that this was not what you expected the first time. It looks like we were able to reach you regarding your order. If you have any more issues please don't hesitate to give us a call!
Reviewed By:
cheryl simpson
cheryl simpson
Jul 14, 2023
One rose???
Responded To By:
Jul 14, 2023
We apologize this was not what you were expecting. We did email and call you regarding the situation. This isn't the best picture but there are 3 roses in this arrangement. If you have any other questions or concerns please call us at 214-324-2481.
Reviewed By:
Andrew Parks
Andrew Parks
Jul 13, 2023
Overpriced and tiny / not worthy of Texas - will use someone else next time and I requested specifically no cactus. Very disappointed.
Responded To By:
Jul 13, 2023
We apologize that this was not what you were expecting, we have emailed and left you a voicemail regarding this issue. We will be more than happy to fix this! Please give us a call at 214-324-2481!
Reviewed By:
Karen Tepera
Karen Tepera
Jul 7, 2023
Ok this looks “sad” and droopy and wilty…..
Responded To By:
Jul 8, 2023
We apologize this is not what you expected. It looks like we were able to get this fixed for you. If you have any other issues please give us a call at 214-324-2481
Reviewed By:
Linda Alder
Linda Alder
Jul 5, 2023
Looks absolutely nothing like what I ordered and doesn't have the same roses/number or greenery. Very dissatisfied.
Responded To By:
Jul 8, 2023
We apologize if this was not what you were expecting. It looks like we were able to fix the issue for you. If you have any other concerns please call us at 214-324-2481
Reviewed By:
Tammie bivins
Tammie bivins
Jul 1, 2023
Totally disgusted with the arrangement! To have spent $60 on just daisys I expected it to be a beautiful round arrangement of individual cut stems , instead it looks like a 4 year old just stuck them in a case the greenery is just hanging down, no baby's breath, I also stated I wanted white and pink ! It's just dull dark and completely unappealing unacceptable and the recipient was not impressed either!
Responded To By:
Jul 8, 2023
We apologize this was not what you were expecting. It looks like we were able to fix this arrangement for you and that you loved it.
Reviewed By:
Kathy King
Kathy King
Jun 29, 2023
Does not even look like what I ordered.
Responded To By:
Jul 8, 2023
We apologize that this was not what you were expecting. It does look like we were able to correct the issue with you. If you have any other concerns please call us at 214-324-2481
Reviewed By:
Susie Credit
Susie Credit
Jun 26, 2023
My friend Penny Carmon loved her flowers for her birthday! Thank you so much for wonderful services.
Responded To By:
Jun 27, 2023
Thank you, Susie!
Reviewed By:
Ruby Spead
Ruby Spead
Jun 22, 2023
Thank you so much for the plant Just gorgeous
Responded To By:
Jun 27, 2023
Thank you, Ruby!
Reviewed By:
Becky Brown
Becky Brown
Jun 15, 2023
BERY DISAPPOINTED. Not enough plant or flowers for the money!!
Responded To By:
Jun 15, 2023
We apologize if this is not what you expected. We did leave you a voicemail regarding this review. Our number is 214-324-2481, please give us a call back at your convenience.
Reviewed By:
Debra Hebisen
Debra Hebisen
Jun 4, 2023
5 star they were so pretty.
Responded To By:
Jun 10, 2023
Thank you, Debra!
Reviewed By:
Sue Inurrigarro
Sue Inurrigarro
Jun 2, 2023
This doesn't look at all like what I ordered. I have been ordering thru McShan for decades. This is the first time I have ever been disappointed.
Reviewed By:
Herbert Daniel
Herbert Daniel
Jun 2, 2023
This is not what I ordered! There were supposed to be many vivid colors, not this! Also, is this $600 worth of flowers??
Responded To By:
Bruce McShan / President
Bruce McShan / President
Jun 10, 2023
We apologize that this was not what you were expecting. Thank you for allowing us to fix this for you!
Reviewed By:
William Friend
William Friend
May 28, 2023
I had specifically asked during the in-person order process for red gladiolus in the arrangements as it was for Pentecost Sunday at church and all the decor would be red. When the bouquets arrived, they were orange gladiolus. Had a back and forth with the customer service rep about orange vs. red. She then told me "you can't change mother nature" Excuse me? I've been a gardener for 50 years and have raised every color of gladiolus under the sun. There are red gladiolus and plenty of them. If their supplier couldn't supply the right color, it's not my problem. They should have called me when they received the gladiolus to have me look at them and I would have cancelled the order. I even showed them pictures of red gladiolus when I placed the order and still got orange. The hue was important, again, because it was Pentecost Sunday and the rest of the church was decked out in red. I had to sit and look at these hideous orange things clashing with all the red around the room. I wanted to hide behind the pew.
























