McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

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Total reviews: 69721 reviews | Star Rating: 4.69
5 Star ★★★★★
 
 
59,296
85.05%
4 Star ★★★★
 
 
4,524
6.49%
3 Star ★★★☆☆
 
 
2,361
3.39%
2 Star ★★☆☆☆
 
 
1,493
2.14%
1 Star ☆☆☆☆
 
 
2,047
2.94%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 1 star reviews. Show all reviews

★★★★
Reviewed By:
Ann Bunch
Feb 15, 2023
I thought it would be bigger and have some blooms on it. It doesn't look like the picture that I chose on the website. I'm disappointed compared to the picture that represented my order. I was going to go with an online florist and then I knew I could trust McShan because y'all been around 50 plus years.
Responded To By:

Feb 15, 2023
Please give us a call and we would be happy to make this right for you in whatever way you see fit. 214-324-2481. We appreciate your candor, and we apologize! Thanks!
★★★★
Reviewed By:
Michael Smith
Feb 14, 2023
I'm devastated how badly McShan has let me down. I have been a customer of McShan for nearly 30 years, was introduced to McShan by Missy Bailey. My wife recently started a new job and her associates are much younger and cruel to her. I so badly wanted all of them to see my wife's beautiful arrangement for them to know how much she is loved. I spent $ 150.00! Why, because her happiness means everything to me, and I trusted McShan. Instead my poor wife watched other's receive flowers, and she received nothing for Valentine's day. I'm heartbroken for her, and it's my fault for trusting McShan. McShan didn't need to accept more orders than they could deliver, McShan obviously puts profits before service, and that is so disappointing. Good bye.
Responded To By:

Feb 15, 2023
Please give us a call and we would be happy to make this right for you in whatever way you see fit. 214-324-2481. We appreciate your candor, and we apologize! Thanks!!
★★★★
Reviewed By:
Patrick Nash
Feb 14, 2023
Terrible. Nothing was ever delivered to my wife on Valentines Day. She is now at home without flowers. Got to do better!
Responded To By:

Feb 15, 2023
Please give us a call and we would be happy to make this right for you in whatever way you see fit. 214-324-2481. We appreciate your candor, and we apologize! Thanks!!
★★★★
Reviewed By:
Deryl Phillips
Feb 14, 2023
Did not get there before noon like I paid extra for. Don't look as good as previous years
Responded To By:

Feb 15, 2023
Please give us a call and we would be happy to make this right for you in whatever way you see fit. 214-324-2481. We appreciate your candor, and we apologize! Thanks!!
★★★★
Reviewed By:
Coleen Zook
Feb 14, 2023
This was the second time my order was delivered because the first time it was sent incorrectly AND the second time it was sent out to the incorrect address. Not only did it have to be delivered a third time because it went out to the wrong address but then you all picked up the plant that you wrongly delivered which in my opinion is rude since the problem was your fault to begin with. If you do that, you should have a least partially refunded me for getting the entire order wrong twice. I'm very disappointed in the transaction.
Responded To By:

Feb 15, 2023
Please give us a call and we would be happy to make this right for you in whatever way you see fit. 214-324-2481. We appreciate your candor, and we apologize! Thanks!
★★★★
Reviewed By:
George Kenney
Feb 14, 2023
This arrangement looks nothing like what was on the website. I haven't received the flowers yet but the website showed Star Gazer lilies and at least a dozen white roses. $220. Does this look like it is worth $220? I could do better at Walmart, seriously. I've been a McShan's customer for 10 years and the last few years the quality has really gone downhill. This is my last order.
Responded To By:

Feb 15, 2023
Please give us a call and we would be happy to make this right for you in whatever way you see fit. 214-324-2481. We appreciate your candor, and we apologize! Thanks!
★★★★
Reviewed By:
Clay McIntire
Feb 14, 2023
These were supposed to be pink with Lillie's I dont think this is my order.
Responded To By:

Feb 15, 2023
Please give us a call and we would be happy to make this right for you in whatever way you see fit. 214-324-2481. We appreciate your candor, and we apologize! Thanks!
★★★★
Reviewed By:
Peter Dunn
Feb 14, 2023
This looks nothing like the picture of what I ordered. Very disappointing for $250 flowers.
Responded To By:

Feb 15, 2023
Please give us a call and we would be happy to make this right for you in whatever way you see fit. 214-324-2481. We appreciate your candor, and we apologize! Thanks!
★★★★
Reviewed By:
Cherie Wasoff
Feb 14, 2023
Pretty bad compared to what I selected. Pale pink roses and white in a short vase with minimal green, this is not.
Responded To By:

Feb 15, 2023
Please give us a call and we would be happy to make this right for you in whatever way you see fit. 214-324-2481. We appreciate your candor, and we apologize! Thanks!
★★★★
Reviewed By:
VICTOR MOORE
Feb 13, 2023
NO 👎 NOT WHAT I ORDERED
Responded To By:

Feb 15, 2023
Please give us a call and we would be happy to make this right for you in whatever way you see fit. 214-324-2481. We appreciate your candor, and we apologize! Thanks!!
★★★★
Reviewed By:
Linda Weadock
Feb 6, 2023
Where are the lilies? Should have the red and white ones to go with the roses
Responded To By:

Feb 6, 2023
If you haven't already, please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! We are so sorry you are disappointed and value your feedback and your business. Thanks!
★★★★
Reviewed By:
Debbie dodson
Feb 3, 2023
Nothing like the picture. And for the price!
★★★★
Reviewed By:
Cathy
Jan 30, 2023
She never received the flowers. So i ask to cancel my order and refund my money
★★★★
Reviewed By:
Linda Wright cook
Jan 28, 2023
Flowers looked nothing like the online picture. They didn't have 3 of the flowers and the design was awful. They should've told me up front on a $250.00 arrangement.
★★★★
Reviewed By:
Scherri McGinn (house acct with McShan's)
Jan 27, 2023
i can see maybe 6 gerber daisies and was charged $97.37 (which included $15 delivery fee to drive down Garland Road; the address was Angora Street off Lakeland...less than 1mile from your storefront!) I have been your customer 40+yrs and this is not right; the arrangement was to cheer up a friend after terrible dental surgery and from her employer (via my account). The charge works out to $13/gerber daisy and obviously a ton of filler greenery. This pricing seems unreasonably high for the small quantity in the arrangement. please either issue a credit or send an additional arrangement next monday, "skimpy" is not the impression i was hoping for.
Responded To By:

Jan 27, 2023
Scherri, you will need to call us so that we can get this taken care of for you! Please call 214-324-2481 and we will gladly make this right in whatever way you see fit! We look forward to hearing from you asap! Thanks!!
★★★★
Reviewed By:
Pamela Blumetti
Jan 27, 2023
This arrangement looks like a sad unattended garden! It looks NOTHING like the picture of the Serene Retreat on the website, the only thing that is similar is the terra cotta colored planter. I've used McShan's for years. While a may not be a frequent customer, I always keep you in mind. This came to an end today.
Responded To By:

Jan 27, 2023
Thank you for letting us fix this for you, we appreciate you!
★★★★
Reviewed By:
Pam
Jan 25, 2023
Not what I expected for the price.
Responded To By:

Jan 25, 2023
I have filed a service ticket for you with our customer service team. You should hear back very shortly. Thanks!
★★★★
Reviewed By:
Ward
Jan 25, 2023
I ordered three dozen roses!!!!
Responded To By:

Jan 25, 2023
Ward, please give us a call as soon as you can so we can check and correct if need be! We definitely want you to be happy with what you purchased. Our phone number is 214-324-2481 and we look forward to hearing from you soon. Thanks!
★★★★
Reviewed By:
Marvin Otero
Jan 24, 2023
Faded pink really . Not what it shows online as a true pink color . I would known that would u gotten red roses instead
★★★★
Reviewed By:
Myrna Daniels Henderson
Jan 23, 2023
Thank you for your prompt delivery. The client liked the flowers. 5 Stars!!!!
★★★★
Reviewed By:
Myrna Daniels Henderson
Jan 23, 2023
Thank you for your timely and friendly delivery! The client really liked the plant. ~Myrna
★★★★
Reviewed By:
Rita
Jan 22, 2023
The flower in the white vase size is misleading on the web. I never would have ordered that little little flower for a funeral. Very disappointed
★★★★
Reviewed By:
Carolyn Tillery
Jan 18, 2023
Very dissatisfied! Looks as though half of the plants were left out of it.
★★★★
Reviewed By:
Jean Brown
Jan 18, 2023
I have never been so disappointed. The corsage was terrible. None of these were what I expected from McShan Florist. I have never ordered corsages/ bountineers from you before but your other flowers/plants have always been the best so I expected nothing less but I was less than pleased with what I got. Jean Brown
★★★★
Reviewed By:
Thelma
Jan 18, 2023
Not happy with this arrangement would have loved to see more flowers on here- While reviewing some of your arrangements online- i see others for less than 100 dollars that have more flowers than what was provided on my arrangement.
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