McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 75398 reviews | Star Rating: 4.7
| 5 Star ★★★★★ |
64,490
|
85.53% |
| 4 Star ★★★★☆ |
4,723
|
6.26% |
| 3 Star ★★★☆☆ |
2,483
|
3.29% |
| 2 Star ★★☆☆☆ |
1,569
|
2.08% |
| 1 Star ★☆☆☆☆ |
2,133
|
2.83% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Carolyn Scott. Greater Mt. Olive B. C.
Carolyn Scott. Greater Mt. Olive B. C.
May 24, 2023
No color where the red apples or oranges. Basket look cheap. For what it cost I was expecting more It looks cheap and tacky.
Responded To By:
Jun 1, 2023
We apologize for not showing the color in the basket! Thank you for allowing us to fix the mistake!
Reviewed By:
Myrna Daniels Henderson
Myrna Daniels Henderson
May 23, 2023
Always amazed at how great your work is.
Responded To By:
Jun 1, 2023
Thank you, Myrna!
Reviewed By:
Jeanne Roebuck
Jeanne Roebuck
May 22, 2023
Not happy about the container that it is in. Metal? Really this was a sympathy arrangement and should have been in a ceramic or basket container. Very cheap looking.
Reviewed By:
Melody Mills
Melody Mills
May 18, 2023
They were not what I ordered The shape was the only thing that was correct I asked for hot pink and green There were suppose to be Star Gazer Lilies It was a red and White mess Was totally embarrassed becuase I ordered for others. When I called on Monday 5/8 and complained. At first was offered a 20% discount after seeing the picture; she offered me 50% off I only got 23% You were recommened to me Very unsatisfied
Reviewed By:
Tauneq Barkoh
Tauneq Barkoh
May 17, 2023
The flowers were not what I expected or requested. I requested light bold colors for a spring look. These flowers are dark and do not represent spring. Furthermore, I do not like the way they look.
Reviewed By:
Cliff Stricklin
Cliff Stricklin
May 16, 2023
The flowers were never delivered and my Mom missed her Mother's Day surprise. McShane has never let me down before but did this time.
Reviewed By:
AdjoaIdaIsa Belle Halle
AdjoaIdaIsa Belle Halle
May 16, 2023
Receivers loved flowers
Responded To By:
May 18, 2023
Thank you, Adjoaldalsa!
Reviewed By:
Genell Durkee
Genell Durkee
May 13, 2023
Frankly a bit dissappointed My order was to be a spring mix of flowers This appears to be mostly mums and a few roses Not the mix one invisions for spring Mums and lots of baby's breath Not particularly high end flowers The flowers at the bottom of the wreath appear to be broken and/or wilted Certainly not your best work McShans
Responded To By:
May 15, 2023
We apologize that this was not what you were expecting! We did try to reach out to you to further discuss this issue. Please give us a call at 214-324-2481 regarding this order and we'd be more than happy to help!
Reviewed By:
Glenda Story
Glenda Story
May 12, 2023
It doesn't look like the photo on the website. Should have had austamaria and more roses. But go ahead and send it. I don't want to take the time to redo it.
Responded To By:
May 15, 2023
We apologize this was not what you were expecting. We are glad you allowed us to fix this issue.
Reviewed By:
Nina
Nina
May 12, 2023
For $124 this is a total rip off. I've always used McShan but seeing this small flimsy design I doubt I'll ever use again.
Responded To By:
May 15, 2023
We apologize this was not what you were expecting. We did leave you a message regarding this order. Please give us a call at 214-324-2481 and we will get this fixed for you.
Reviewed By:
Susan Martin
Susan Martin
May 11, 2023
It is soooo small……. Disappointed!
Responded To By:
May 15, 2023
We apologize that this was not what you were expecting. We are glad that we were able to reach you and correct this issue before delivery!
Reviewed By:
Mandy
Mandy
May 10, 2023
It doesn't look like the photo on the website and doesn't have the wow factor especially for the amount of money I paid. It's supposed to have more contrast in flower colors like the website. I would expect this from an ordinary florist not from McShan's. Definitely will reconsider ordering from McShan's again.
Responded To By:
May 15, 2023
We apologize that this was not what you were expecting. We are glad we got the chance to speak with you regarding the situation and were able to fix it for you.
Reviewed By:
Nelda Leist
Nelda Leist
May 8, 2023
I asked for a basket!
Responded To By:
May 8, 2023
We apologize that this was not what you expected. We did leave you a voicemail regarding this issue. Please give us a call at 214-324-2481 and we can solve your issue.
Reviewed By:
Kelli Griffin
Kelli Griffin
May 2, 2023
This looks nothing like what I ordered and does not look healthy.
Responded To By:
May 2, 2023
We apologize that the picture was not what you expected. I am glad we got in touch and I was able to reassure you regarding your order. Let us know if you need anything else! Thank you, Kelli!
Reviewed By:
Anne Neeley
Anne Neeley
Apr 26, 2023
This picture looks great. However, after the flowers arrived, and we looked at the back side, I was less than impressed. I've been using McShan's for at least 40 years and you normally go above and beyond, but there are close-to-dead flowers in this arrangement, and for what I paid, that just should not happen.
Responded To By:
Apr 27, 2023
We apologize that this was not what you were expecting. We are glad we were able to get this fixed for you and replaced.
Reviewed By:
Kezia Stegemoeller
Kezia Stegemoeller
Apr 26, 2023
Hi, can you remove the eucalyptus? The arrangement I chose was more modest and I think the eucalyptus makes it too flashy.
Reviewed By:
Jean deLeon
Jean deLeon
Apr 24, 2023
Hopefully not my order since I ordered white roses and pink Lilly's for retirement not a birthday
Responded To By:
Apr 25, 2023
We apologize for the balloon placement. I am glad we got the situation figured out but we hope your recipient loved her flowers.
Reviewed By:
Myra Fain
Myra Fain
Apr 19, 2023
Ordered a dozen red roses and received on 11, not 12.
Responded To By:
Apr 19, 2023
This arrangement is an all around arrangement which means there is another rose on the back side of this arrangement. We apologize that you are unable to see that in the picture that was sent to you.
Reviewed By:
Kelli Bruce
Kelli Bruce
Apr 19, 2023
not hydrangeas so
Responded To By:
Apr 19, 2023
We do apologize that this was not what you were expecting. I hope we met a solution when we spoke earlier. If you still have any issues please call us at the store, 214-324-2481
Reviewed By:
Stephanie VanderLinden
Stephanie VanderLinden
Apr 17, 2023
The actual bouquet looks to be a quarter of the size of what was pictured on the website. I would therefore hope to only be charged a quarter of the price, which of course didn't happen. Disappointing.
Responded To By:
Apr 17, 2023
We apologize that this bouquet was not what you were expecting. Please give us a call at the store 214-324-2481 and we'd be happy to fix this for you!
Reviewed By:
Sophia Kim
Sophia Kim
Apr 15, 2023
I am disappointed in these flowers and the customer service. They were supposed to be sympathy flowers and have white and when I followed up after I first received the picture, Tracy assured me it was being sent back to design to have white flowers added since the gladiolus were closed. She said they would resend me a pic of the final product before it was delivered. I never heard anything back until I got a notification about the flowers being delivered. I called back and there was no picture of the remake and my friend who received the flowers sent me a picture and there were absolutely no white flowers. I am so disappointed about the customer service and response to this. I was hopeful that the flowers would be fixed but no it seems like there was miscommunication. My family has been a customer of McShan's for the past decade or more and we will not be returning after this.
Responded To By:
Apr 17, 2023
We apologize that your arrangement was not what you were expecting. Please give us a call at the store 214-324-2481 and we will make sure to have this fixed.
























