McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 69724 reviews | Star Rating: 4.69
5 Star ★★★★★ |
59,299
|
85.05% |
4 Star ★★★★☆ |
4,524
|
6.49% |
3 Star ★★★☆☆ |
2,361
|
3.39% |
2 Star ★★☆☆☆ |
1,493
|
2.14% |
1 Star ★☆☆☆☆ |
2,047
|
2.94% |

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Jackie Tiseo
Jackie Tiseo
Jul 18, 2022
Had flowers ordered for our grandmothers funeral. Ordered a week before and it took 45 minutes to order two arrangements. Had to repeat numerous times what we needed. Then when we received pics of the arrangements the white arrangement did not match the picture on the website. Had Grandma ribbon in the wrong color, roses were very tiny, white carnations were yellow. coming from out of town we had to scramble the morning before to get this fixed. McShan ended up fixing it with the picture attached, but was not the original product.
Reviewed By:
LaJuana Smith
LaJuana Smith
Jul 18, 2022
First of all these were $125.00 and definitely do not look like it. Also, the pink roses have brown edges, these were for a breast surgery patient... I am terribly disappointed and I never been disappointed in anything I have ever order in the last 30 years!
Reviewed By:
Wayne
Wayne
Jul 16, 2022
Sending your flower feelings remotely, you never know how they are going to look. I love your use of the photo. Thank you my wife loved the roses and since i will not be home for 2 months, you helped me make her day. Keep me in your file for my next order. You have a 20 star rating with me.
Responded To By:
Jul 16, 2022
We sure look forward to hearing from you again, Wayne! Thank you so much!
Reviewed By:
marilyn ford
marilyn ford
Jul 16, 2022
Not what I expected. Wanted something a little more festive, this looks like a care basket, not so festive to welcome someone to a new location….Somewhat disappointed, the fruits were damaged and old. This was not McShann's standards…..
Responded To By:
Jul 16, 2022
Marilyn, please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! Thank you so much!
Reviewed By:
Shelley Allen
Shelley Allen
Jul 13, 2022
I am extremely disappointed in this arrangement! I looks just like the low end version. We opted for the deluxe version and if this is what you call deluxe that is sad.
Responded To By:
Jul 13, 2022
Please give us a call at 214-324-2481 so that we can make this right for you! Thanks!
Reviewed By:
D Wesley
D Wesley
Jul 11, 2022
Look nothing like the picture on your website. Disappointing!
Responded To By:
Jul 11, 2022
I see a ticket has been filed and completed on your order. Thank you for allowing us to make your order right! Have a great day!
Reviewed By:
Ronnie L. Daniels
Ronnie L. Daniels
Jul 7, 2022
Disappointed. I pay $50 more for additional roses. It looks very sparse.
Responded To By:
Jul 7, 2022
We are so sorry, Ronnie! I have filed a service ticket, and you should hear back shortly! Thank you for you feedback, and your order!
Reviewed By:
Linda
Linda
Jul 6, 2022
I would never have suggested pink flowers for a man's funeral. The picture I saw online had African violets and was not contacted to say the flowers were being changed. I never saw in person any red birds. The arrangement was a total disappointment.
Responded To By:
Jul 6, 2022
Linda, I have filed a service ticket, and you should hear from someone on our customer service team shortly! We are so sorry that you are disappointed, and we want to make this right for you in whatever way you see fit! Thanks so much!
Reviewed By:
Carol Stack
Carol Stack
Jun 29, 2022
It doesn't look like the pics. It should have been taller & they left out a lot of the plants. I paid for the Premium. Also, the pic has a purple flower. This one has a pink flower with a red bird that doesn't go together. Would have looked much better without the bird. I am not satisfied!!! Very skimpy & mismatched! Your florist use to do top of the line arrangements. Very disappointed!
Responded To By:
Jun 29, 2022
Thank you for bringing this to our attention. It looks like you have already filed a service ticket for us to remake and resend the arrangement. You should hear back from someone on our customer service team shortly! Thanks again, Carol, we are sorry you are disappointed!
Reviewed By:
Carla Houston
Carla Houston
Jun 28, 2022
I ask for bright colors and star gazers ??????????????
Responded To By:
Jun 28, 2022
Carla, I have filed a service ticket for you. You should hear back from someone on our CS team shortly! Thanks!
Reviewed By:
Morgan Wylie
Morgan Wylie
Jun 27, 2022
There is supposed to be a get well balloon not a happy birthday. Also, I ordered the deluxe size and this looks like the regular.
Responded To By:
Jun 28, 2022
Please give us a call at 214-324-2481 so we can make this right for you in whatever way you see fit! Thanks!
Reviewed By:
Jose
Jose
Jun 24, 2022
Not like in the picture and last one for the money I paid had some withered ones it's been a hit and miss lately with you guys
Responded To By:
Jun 28, 2022
Please give us a call at 214-324-2481 so we can make this right for you in whatever way you see fit! Thanks!
Reviewed By:
Lisa Sherman
Lisa Sherman
Jun 23, 2022
This arrangement was NOT AT all what was shown on the web and quite frankly very disappointing at best. I called immediately to make sure this order was not delivered as we would have been so embarrassed. Customer service did call me and try to offer up so other solutions to resolve this but I was still not satisfied with the choices. I asked that the order not be delivered and that our money to be refunded. This was not at all representative of the quality that McShan is known for.
Responded To By:
Jun 23, 2022
We are so sorry for your experience with us! We appreciate your feedback and your business. Thanks Lisa!
Reviewed By:
Yolanda Dominguez
Yolanda Dominguez
Jun 20, 2022
Beautiful! Thank you
Responded To By:
Jun 20, 2022
You're welcome, Yolanda!
Reviewed By:
Wendi Young
Wendi Young
Jun 19, 2022
It looks like it has a hole in the middle
Responded To By:
Jun 20, 2022
Please give us a call at 214-324-2481 and we can make that right for you in whatever way you see fit. Thanks!
Reviewed By:
Tammy Ottwell
Tammy Ottwell
Jun 16, 2022
Not happy with the arrangement. It is UGLY and I am not hard to please. Very dissatisfied
Responded To By:
Jun 16, 2022
Tammy, I have filed a service ticket for you. We are so sorry you are a disappointed. You should hear back from someone on our customer service team shortly! Thank you!
Reviewed By:
Katherine Grimm
Katherine Grimm
Jun 16, 2022
The photo is so blurry I can't see it at all. I can't tell what makes it a $150 arrangement.
Responded To By:
Jun 16, 2022
Katherine, I have filed a service ticket for you. You should hear back from someone in our customer service team shortly! Thanks!
Reviewed By:
RJA
RJA
Jun 15, 2022
this is not what I ordered i have ordered many times from you and this is the first time I have been disappointed
Responded To By:
Jun 15, 2022
Please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit. Thanks!
Reviewed By:
Stephanie Ratliff
Stephanie Ratliff
Jun 14, 2022
That looks nothing like the picture, it looks a little sparse. not happy with the arrangement
Responded To By:
Jun 14, 2022
I see that we have filed a service ticket to correct this order! Thank you for your understanding and your feedback, Stephanie!
Reviewed By:
Mary Conrad
Mary Conrad
Jun 10, 2022
Disappointing. Fewer blooms on orchids by almost 50%. Plants are not as balanced as the sample arrangement. Everything is going up and down instead of spreading. Fern is minuscule. Ivy is one small clump instead of trailing. There are no butterfly trim as in the sample you show. It seems very overpriced.
Responded To By:
Jun 10, 2022
Mary, please give us a call at 214-324-2481 so that we can make this right for you! We value you as a customer. Thank you!
Reviewed By:
Sheree
Sheree
Jun 10, 2022
No comment this is your third try.
Responded To By:
Jun 10, 2022
Thank you for your input, Sheree!
Reviewed By:
Sheree
Sheree
Jun 10, 2022
No, it is nothing like the picture, it looks small and not fresh.
Responded To By:
Jun 10, 2022
If you haven't already, please give us a call at 214-324-2481 so that we can make this right for you! Thank you!
Reviewed By:
Shannon
Shannon
Jun 10, 2022
I paid for deluxe and this looks NOTHING like what I paid for. Unacceptable
Responded To By:
Jun 10, 2022
Please call us at 214-324-2481 so that we can make this right for you in whatever way you see fit. Thank you!