McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

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Total reviews: 70595 reviews | Star Rating: 4.69
5 Star ★★★★★
 
 
60,087
85.12%
4 Star ★★★★
 
 
4,553
6.45%
3 Star ★★★☆☆
 
 
2,388
3.38%
2 Star ★★☆☆☆
 
 
1,503
2.13%
1 Star ☆☆☆☆
 
 
2,064
2.92%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 1 star reviews. Show all reviews

★★★★
Reviewed By:
Mary Anthony
Aug 20, 2022
Not delivered. I'm sure it was beautiful at 8am when you emailed this pic showing it was ready but you never delivered it today…what was a very special 90th birthday for a special lady. This is the second time in a year you have missed the scheduled delivery date. This time I'll be considering other florists. What a shame. McShan used to be the best in Dallas…what is happening over there?
Responded To By:

Aug 20, 2022
Mary, We apologize that we were unable to deliver. We tried delivering, but unfortunately, no one was home to receive the order. We did, however, remake the order and set up a delivery with the recipi... More
Mary, We apologize that we were unable to deliver. We tried delivering, but unfortunately, no one was home to receive the order. We did, however, remake the order and set up a delivery with the recipient for today by 12:30pm. Please give us a call and we can make this right for you in whatever way you see fit. We appreciate your loyalty and your feedback. 214-324-2481.
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★★★★
Reviewed By:
Sharon Geiger
Aug 19, 2022
This is not what I ordered. I ordered the McShan Trio. I am very disappointed, as I usually have a good experience with McShan.
Responded To By:

Aug 20, 2022
Please give us a call at 214-324-2481 and we will make this right for you in whatever way you see fit! We are so sorry! Thanks!
★★★★
Reviewed By:
Jacquelyne Jackson
Aug 17, 2022
I was very dissatisfied with the order. I made a comment earlier, but did not receive a call back to address the issue.
Responded To By:

Aug 18, 2022
If you haven't done so already, please give us a call at 214-324-2481 and we would be happy to make this right for you. We are so sorry you are disappointed!
★★★★
Reviewed By:
Hallie
Aug 16, 2022
I purchased the upgraded option and definitely expected more than this. The picture online is much more full, prettier and also has many small roses in the arrangement than my pre delivery picture. I can honestly say that I'm disappointed in the arrangement and will not be a returning customer.
Responded To By:

Aug 20, 2022
If you haven't done so already, please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! We are so sorry! Thanks!
★★★★
Reviewed By:
Flora Guibani
Aug 13, 2022
No one knows what there doing have to called so many times .. I will never used your company ever .. worse customer service Didn't deliver the my item on time after confirming it via phone call
Responded To By:

Aug 13, 2022
We apologize for the problems you experienced with your order. Once we received the corrected address, we show that it was delivered by noon as requested. We apologize again for any problems you had ... More
We apologize for the problems you experienced with your order. Once we received the corrected address, we show that it was delivered by noon as requested. We apologize again for any problems you had with your order, and we see that you have already spoken with our customer service department to make this right. Thanks!
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★★★★
Reviewed By:
Samuel Taylor
Aug 10, 2022
This arrangement looks nothing like catalogue photo. I spent over $300 on this ugly submission.
Responded To By:

Aug 10, 2022
Please give us a call at 214-324-2481, and we would be happy to make this right for you in whatever way you see fit! We appreciate you, Samuel!
★★★★
Reviewed By:
Tina Lopez
Aug 2, 2022
Does not look like the picture on your website.
Responded To By:

Aug 3, 2022
Please give us a call at 214-324-2481 and we WILL make this right for you in whatever way you see fit, Tina! We are so sorry you are disappointed and would love to be able to turn this experience around for you! Thank you!
★★★★
Reviewed By:
Laveta Grant
Jul 31, 2022
This is the worst looking plant pole that I have ever seen. Please do not send to any more family members, it broke my heart looking at the picture. The church need to be refunded. L Grant
Responded To By:

Aug 1, 2022
Please give us a call and we would be happy to do that for you! We are so sorry you are disappointed! We will make this right in whatever way you see fit. 214-324-2481.
★★★★
Reviewed By:
Julie Prigmore
Jul 28, 2022
I asked for bright purple and alot of it. These look like pink roses. I specifically asked for purple in remembrance of an alzheimers. I am very disappointed as I was very clear.
Responded To By:

Jul 29, 2022
Please call us at 214-324-2481 if you have not done so yet, and we can make this right for you in whatever way you see fit! We are sorry you are disappointed!
★★★★
Reviewed By:
Lindsay Smith
Jul 27, 2022
The floral arrangement that was sent looked nothing like what was chosen on the Internet. I mean nothing. Definitely was not worth $100 that was spent. Very disappointing.
Responded To By:

Jul 29, 2022
Please call us at 214-324-2481 if you have not done so yet, and we can make this right for you in whatever way you see fit! We are sorry you are disappointed!
★★★★
Reviewed By:
Karen
Jul 26, 2022
this is a small bouquet for 80.00; I was expecting bigger
Responded To By:

Jul 27, 2022
If you haven't already, please give us a call at 214-324-2481 so we can make this right for you! We are so sorry you are disappointed!
★★★★
Reviewed By:
Marilynn Williams Fair
Jul 26, 2022
I am very disappointed in this arrangement. If I was ill and my friend is, this would not make me feel better. It's embarrassing and I am requesting another one is sent that does not look like it is dying. McShan usually doesn't miss the mark.
★★★★
Reviewed By:
Sonia Naaman
Jul 25, 2022
Disappointed! Arrangement does not look like the sample original photo. I paid for the premium and the arrangement looks very standard.
★★★★
Reviewed By:
Jacquelyne Jackson
Jul 24, 2022
I was very dissatisfied with my flowers. I love getting a photo because it shows in advance if you like them. This was the second try, but I didn't have enough time to ask for another set of roses. These roses are not healthy. These flowers were for my Mother, Lamar Benson. My Sister, Evonne Rabon, order a set of yellow roses as well (01189). Both arrangements were setting side by side, and the one my sister had was absolutely beautiful. Now those looked liked flower from McShan. This is the third time I had this problem. Look at order 01189 and whoever designed the arrangement is who I want designing my order in the future. Very very very disappointed.
★★★★
Reviewed By:
EVONNE RABON
Jul 24, 2022
5 Star on this order. Sometime the roses can be a slight bit burnt on edges. Overall they are a GREAT FLORIST.
★★★★
Reviewed By:
Lora Villarreal
Jul 22, 2022
Beautiful
★★★★
Reviewed By:
lydia rose
Jul 20, 2022
not very happy , skimpy
★★★★
Reviewed By:
Ronald Glover
Jul 19, 2022
The flowers were lovely thank you.5star rating
★★★★
Reviewed By:
Margot Mays
Jul 19, 2022
Not as pictured
★★★★
Reviewed By:
Jackie Tiseo
Jul 18, 2022
Had flowers ordered for our grandmothers funeral. Ordered a week before and it took 45 minutes to order two arrangements. Had to repeat numerous times what we needed. Then when we received pics of the arrangements the white arrangement did not match the picture on the website. Had Grandma ribbon in the wrong color, roses were very tiny, white carnations were yellow. coming from out of town we had to scramble the morning before to get this fixed. McShan ended up fixing it with the picture attached, but was not the original product.
★★★★
Reviewed By:
LaJuana Smith
Jul 18, 2022
First of all these were $125.00 and definitely do not look like it. Also, the pink roses have brown edges, these were for a breast surgery patient... I am terribly disappointed and I never been disappointed in anything I have ever order in the last 30 years!
★★★★
Reviewed By:
Wayne
Jul 16, 2022
Sending your flower feelings remotely, you never know how they are going to look. I love your use of the photo. Thank you my wife loved the roses and since i will not be home for 2 months, you helped me make her day. Keep me in your file for my next order. You have a 20 star rating with me.
Responded To By:

Jul 16, 2022
We sure look forward to hearing from you again, Wayne! Thank you so much!
★★★★
Reviewed By:
marilyn ford
Jul 16, 2022
Not what I expected. Wanted something a little more festive, this looks like a care basket, not so festive to welcome someone to a new location….Somewhat disappointed, the fruits were damaged and old. This was not McShann's standards…..
Responded To By:

Jul 16, 2022
Marilyn, please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! Thank you so much!
★★★★
Reviewed By:
Shelley Allen
Jul 13, 2022
I am extremely disappointed in this arrangement! I looks just like the low end version. We opted for the deluxe version and if this is what you call deluxe that is sad.
Responded To By:

Jul 13, 2022
Please give us a call at 214-324-2481 so that we can make this right for you! Thanks!
★★★★
Reviewed By:
D Wesley
Jul 11, 2022
Look nothing like the picture on your website. Disappointing!
Responded To By:

Jul 11, 2022
I see a ticket has been filed and completed on your order. Thank you for allowing us to make your order right! Have a great day!
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