McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 70275 reviews | Star Rating: 4.69
5 Star ★★★★★ |
59,790
|
85.08% |
4 Star ★★★★☆ |
4,543
|
6.46% |
3 Star ★★★☆☆ |
2,382
|
3.39% |
2 Star ★★☆☆☆ |
1,499
|
2.13% |
1 Star ★☆☆☆☆ |
2,061
|
2.93% |

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Joyce Hollins
Joyce Hollins
Jun 20, 2024
I am totally dissatisfied with my order of roses. Not exactly what I ordered, and some are turning brown around the edges. I have never gotten anything like this before from you. I have asked to have them picked up, and not be charged. I will continue to use your service, but thios one is a no go. Things happen.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jun 20, 2024
We apologize that you were not happy Joyce.
Reviewed By:
Natalie Euziere
Natalie Euziere
Jun 13, 2024
This looks nothing like the description. Half the size and nothing is blooming
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jun 13, 2024
We will give you a call back. Thank you Natalie!
Reviewed By:
Jerrie Kent
Jerrie Kent
Jun 10, 2024
I'm very disappointed in this arrangement. The one I picked out had no white carnations, a lot more roses and overall just more flowers and color. I deserve my money back!
Responded To By:
Lizbeth DeLaRosa / Sales
Lizbeth DeLaRosa / Sales
Jun 11, 2024
Thank you for letting us make it right for you Jerrie!
Reviewed By:
Amy Gokey
Amy Gokey
Jun 4, 2024
The arrangement is pretty but looks like something you bought at Costco and put it in an old vase! Extremely disappointing for $100.00
Responded To By:
Lizbeth DeLaRosa / Sales
Lizbeth DeLaRosa / Sales
Jun 11, 2024
Sorry you were not happy with your order, I apologize for the late reply as our system was down due to the storms. If there is anything we can do to make this right give us a call at 214-324-2481.
Thank you Amy!
Thank you Amy!
Reviewed By:
Claudia Sewell
Claudia Sewell
May 28, 2024
I specifically asked for a photo to be taken of the flowers at the gravesite. The person taking my order said that would be done. A stock photo of a flower arrangement is not an acceptable substitute.
Reviewed By:
Amy Moctezuma
Amy Moctezuma
May 20, 2024
Giselles hat had significantly less flowers than the other graduates. Not pleased with my order.
Responded To By:
Lizbeth DeLaRosa / Sales
Lizbeth DeLaRosa / Sales
May 20, 2024
Sorry you were not happy with the product Amy, however for items that are picked up we do offer the option to correct it for you before you leave our shop. Feel free to contact our Customer Service if there is anything we can do to make the situation right for you. 214-324-2481
Thank you Amy!
Thank you Amy!
Reviewed By:
Angela Harper
Angela Harper
May 14, 2024
I was very disappointed. This was a tiny bouquet, with just a couple of flowers and definitely not worth what I paid for it.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 14, 2024
We apologize that you were not happy. One of our customer service members
will give you a call to discuss. Thank you!
will give you a call to discuss. Thank you!
Reviewed By:
Jason Grunska
Jason Grunska
May 12, 2024
Very disappointed in the arrangement my wife received! The arrangement is very small compared to the price that I paid!
Reviewed By:
Laura Skinner
Laura Skinner
May 11, 2024
Thank you for the beautiful arrangement & the photo. You came highly recommended! 5 Stars!
Reviewed By:
Deanna Pearce
Deanna Pearce
May 10, 2024
Doesn't look like picture. Not worth the money I spent.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 10, 2024
We apologize if you are not happy with the arrangement. Please give us a
call at 214-324-2481 we will be happy to help. Thank you!
call at 214-324-2481 we will be happy to help. Thank you!
Reviewed By:
Mary LeDonne Bank
Mary LeDonne Bank
May 10, 2024
I did not want any red on this arrangement that is not what was pictured it as for a sympathy arrangement I am very disappointed please call me 9173704697
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 10, 2024
We apologize that you were not happy with the arrangement. Thank you for discussing options to take care of this for you. We appreciate you Mary!
Reviewed By:
Carolyn Peace
Carolyn Peace
May 10, 2024
The wristlet pictured here is not what was shown at the store. This wristlet is made of rose buds not the actual rise pictured on your website as what was shown in the store.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 10, 2024
Thank you for discussing this with me. if there is anything we can do please call us back at 214-324-2481 Thank you Carolyn!
Reviewed By:
Mary Kunkel
Mary Kunkel
May 10, 2024
Does not look at all like the online photo. It's practically all greenery
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 10, 2024
We will take this back to design and rework the arrangement.
Thank you Mary!
Thank you Mary!
Reviewed By:
Tonette Davis
Tonette Davis
May 9, 2024
It looks really thin for $80!!
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 9, 2024
It is filled to value, However if you are not happy please give us a call.
214-324-2481 Thank you Tonette!
214-324-2481 Thank you Tonette!
Reviewed By:
Evelyn Rosborough
Evelyn Rosborough
May 2, 2024
Thank you for the photo. However it does not look anything like the photo that you have on your site. I'm disappointed.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 2, 2024
Evelyn, Thank you for letting us know so we could get something better for you.
Hopefully you will like the Azalea much better.
Hopefully you will like the Azalea much better.
Reviewed By:
Charlotte Starks
Charlotte Starks
Apr 26, 2024
First time for everything. I just spoke to your office because this is not what I had requested. Susie and I discussed Blues like on the website photo. Hoping this can get corrected and out the door because I has asked for an early delivery.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Apr 26, 2024
We apologize and have corrected your order and it is out now for delivery. Thank you Charlotte!
Reviewed By:
Terry Pierson
Terry Pierson
Apr 26, 2024
I have been ordering from McShans since early 2000 and never had an issue. Ordered these flowers for administrative professionals day which was Wednesday, April 24. The flowers delivered and in the picture were not like those displayed on the website, and I ordered the next level up. When I received the picture, I emailed McShan with no response. Delivery was to be April 24, I called about 100 pm to determine the location and they said delivered was schedule by 400 pm and i questioned why so late, it was apparent the person on the phone had no interest in solving my issue.Flowers were delivered exactly at 400 PM so the person had 1 hour to enjoy them in the office. This will be my last order.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Apr 26, 2024
We apologize and I will give you a call. Thank you Terry
Reviewed By:
L. Smith
L. Smith
Apr 25, 2024
I'm so glad you sent me a picture. The arrangement you sent, is NOTHING like the one I picked. Doesn't have ANY of the flowers that are in my selection. Will NOT be using McShan EVER again! I've been a McShan customer for many years.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Apr 25, 2024
We apologize you are not happy with the arrangement. Our customer service team will give you a call to discuss. Thank you!
Reviewed By:
Janella James
Janella James
Apr 19, 2024
The arrangement in the photo is beautiful, however it is not at the funeral service/location I ordered it for. Very disappointed and expecting to be compensated.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Apr 19, 2024
If you give us a call we will be happy to help. 214-324-2481
Thank you Janella!
Thank you Janella!
Reviewed By:
Gene Payne
Gene Payne
Apr 17, 2024
This looks nothing like the picture on your website.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Apr 17, 2024
Please give us a call back to discuss. 214-324-2481
Thank you Gene!
Thank you Gene!
Reviewed By:
Katherine Rader
Katherine Rader
Apr 16, 2024
Really disappointing for $65 I won't buy from them anymore
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Apr 17, 2024
We apologize if you were not happy. We would have no problem fixing the arrangement when you picked it up all you need to do is let us know.
Reviewed By:
Lois Smith
Lois Smith
Apr 15, 2024
Not satisfied at all. The plant was placed in another pay and soil dump on it to fill the pot. Soil was loose and dry. Not firmly packed. Looked like an after thought.
Responded To By:
Lizbeth DeLaRosa / Sales
Lizbeth DeLaRosa / Sales
Apr 15, 2024
We value our customer's feedback, please contact our customer service team and we would be more than happy to make this order right for you. 214-324-2481
Thank you, Lois!
Thank you, Lois!
Reviewed By:
Peggy Ford
Peggy Ford
Apr 9, 2024
I don't like the arrangement. It looks nothing like the picture I saw on your website yesterday. I am not a fan of whatever purple flower you incorporated into the arrangement.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Apr 9, 2024
We apologize that you are not happy with the arrangement. If you give our customer service team a call we will be happy to help. 214-324-2481 Thank you Peggy!
Reviewed By:
Paul Radwanski
Paul Radwanski
Mar 31, 2024
I was specific and went into detailmabout a corsage feature i wanted in the arrangement and paid extra for it. You did it last year without issue, but it was, apparently, missing this year
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Apr 1, 2024
We apologize and I will have customer service give you a call. Thank you Paul!
Reviewed By:
Staney Thomas
Staney Thomas
Mar 30, 2024
The roses were fine, but the greenery was old and wilting. I noticed this in the photo, and the recipient complained about it. I am looking for a partial refund on this order. Stan Thomas, 214-682-8660.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Apr 1, 2024
Our customer service team will call you to discuss. Thank you Stanley!