McShan Florist, Dallas, TX - Customer Flower Reviews

Did not receive flowers No stars for you

I was highly disappointed in my order. I sent a picture of the bridal bouquet that I needed two the person taking my order and the person making the arrangement. Even specified the colors, etc. When I arrived to pick up my order, it was NOT at all what I ordered. The Red roses were wilted and half purple (and black). The pink roses had green tips and the arrangement had hardly any baby-breath. The foliage I ordered was wrong as well. Highly upset!! I never receive a phone call to tell me that the type/color roses I ordered AND PAID FOR were not available. I do, however, commend Ciara who was at the front desk and greeted me when I walked in for taking care of me in such a highly professional manner and remained so calm after I threw a ranting fit over my order. Ciara was my breath of fresh air and assured me that they would take care of me. Although the bouquet was "remade" as I waited, I had to accept it due to the fact I was 30 minutes delayed getting to my son's wedding in McKinney. Ruined my mood on a special day and cause alot of unadded stress. I will not trust McShan's (after 40 years of using them) again with my business. I paid for a train-wreck!! If I am fully reimbursed, I may reconsider using this florist. BUT, what is one unhappy customer of many years to them?...probably as important as the bad bouquet I was offered upon my arrival.

Sorry to say I was extremely disappointed at the plant you sent. It looked bare and had no bow or foil or decorations of any kind. It sat on the altar with one other lovely small flower arrangement. I was embarrassed. I use McShan because I always trust it will be special. Not this time. Sorry to say this.

I would certainly expect a larger arrangement for $155...very disappointed. Will not be using McShan in the future. I also asked for some bright colors.

Not really satisfied with the picture. The flowers look like their not ready and roses are not pink.

I do not like this arrangement at all. The selection of flowers chosen to do not the calla lilies. I'd like this to be redone.

Very nice, thank you

I asked for a pink and white bouquet with lots of gladiolas. This has pink and red flowers, and 3 glads. Not what I asked for. Very disappointing.

This is NOT what I ordered !!!!!' I ordered a unicorn planter with a candle to go with it - someone better fix this or give me a damn good reason why the sent this ugly arrangement !!!!!

Normally the best in DALLAS TEXAS Roses are always burnt on edges. Pay for noon delivery family received afterwards.

I thought the arrangement would be Fuller than it appeared. That's the reason for the above rating

This is nothing like what I order. I am so disappointed much smaller and the orchids were suppose to be white. What a fraud!

I didn't see and checked all arrangements. Where was it delivered?

Does not look like what I ordered / what I picked from your site! https://www.mcshanflorist.com/flower-arrangement/mcshan-orchids-ivy-garden/prod7500329?productId=prod7500329&skuId=sku7300612

Not at all what I ordered. In fact I specifically said no ivy. I understand they were out of Lilly's but I should have been called about a substitute. I believe they are correcting this, but to substitute without the customers input is not acceptable.

This arrangement does not look good at all. It looks like someone pulled the flowers straight out of thr ground, stuck them in a pot and put a bow on them. This arrangement is for a funeral. The picture online is misleading. This looks nothing like what I thought I was ordering. I am not satisfied.

These flowers made are staff member smile.

AWEFUL.. looked nothing like the picture. So disappointed, mad and sad. It was my Mom's 83rd birthday supposedly ‘living' arrangement:(

I was very disappointed in my order. I ordered the premium. The only difference from the standard to the premium was $30.00. NOT TO MENTION, my order did not make it to me looking like this picture. This picture is showing at least 5 lilies and a minimum of 6 roses 6 snap dragons that I can see from this angle. The arrangement I received had 4 lilies 5 roses 3 snap dragons. I have used McShan Florist for years and I think I only had one other problem. At the same time, I consider this a big problem. I paid the extra money to make it better and I received less. This was for my husbands mother. It was okay, but I expected better hence I paid the higher price. Very disappointed. Oh I do have pictures. I don't see any reason to continue. I don't think you can change this outcome.

This arrangement was recommended by McShan phone person. This arrangement was for a funeral. Now that I see it- not exactly appropriate for a funeral. Open house, new home- maybe. Funeral- no.

This is Not what I ordered at all!

When my wife received the flowers the roses weee all opened up, brought flowers home on the day of delivery to her work place. Here it is Friday 1/7/22 and some are already dying. Rose pedals are on the table which has completely blew my mind. I tried call it this evening and it's apparently after hours.

My order did not make the service. It was not delivery at 9:30am. Very disappointed

Even though these flowers were beautiful, they were not what I asked for. They were to be moon-shaped (like a corsage) and pinned to the upper inside of the casket lid. I provided via email a sample of same, upon McShan's request. Instead, they were in a container and placed on a pedestal. This arrangement was not designed to be pinned inside the casket

This is terrible! It's not at all what I ordered I ordered pink carnations and called to verify PINK and was assured it would be. The day of the viewing I see it's RED.