McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 71385 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
60,813
|
85.19% |
| 4 Star ★★★★☆ |
4,584
|
6.42% |
| 3 Star ★★★☆☆ |
2,400
|
3.36% |
| 2 Star ★★☆☆☆ |
1,515
|
2.12% |
| 1 Star ★☆☆☆☆ |
2,073
|
2.90% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Gloria Turner
Gloria Turner
Apr 16, 2020
Very disappointed! I requested a large plant, this one is not what I expected from McShan's. They have prettier plants at the grocery store.
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Apr 17, 2020
Gloria, we apologize the azalea was a disappointment. As always, we strive for our customers to be completely satisfied. We did leave a message for you and know you may contact us and we will be happy to make any corrections needed.
Reviewed By:
Melanie White
Melanie White
Apr 15, 2020
Sure doesn't look like pinks to me. Looks very cranberry. The example I chose was certainly PINK
Reviewed By:
Deborah Ellison
Deborah Ellison
Apr 11, 2020
Very Disappointed in paying 80.00 plus dollars for this. I paid for the delux. This isn't anywhere near as full as the original photo on web sight not 1 rose in it mostly greenery. Very Unhappy.
Reviewed By:
Lynette
Lynette
Apr 11, 2020
I received 3 different pictures and I am totally confused as to what was actually sent to my 2 different locations. I cannot understand why they would do completely different bouquets to the same house. They do not complement each other and there was no w
Reviewed By:
Kk
Kk
Apr 10, 2020
I don't even see a dozen white roses and only one lily! The pic on line showed 12 or 13 roses and 3 lilies. I paid for the delux to get even more flowers. Very disappointed.
Reviewed By:
Jim Christian
Jim Christian
Apr 8, 2020
I called to check on my order today at 3:45 and was told the truck was still out for deliveries. It is 5:45pm and I am leaving my office, the flowers are not delivered.
Reviewed By:
Carla allman
Carla allman
Mar 30, 2020
What i ordered had no red. Was looking for pinks.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 30, 2020
Hi Carla,
Thank you for your review. The arrangement is all pink & white, the spray roses that you're seeing are hot pink. The pictures rarely do the arrangements justice, they always look better in person! I have left you a message if you would like to call to discuss. Thank you!
Thank you for your review. The arrangement is all pink & white, the spray roses that you're seeing are hot pink. The pictures rarely do the arrangements justice, they always look better in person! I have left you a message if you would like to call to discuss. Thank you!
Reviewed By:
Lisa
Lisa
Mar 25, 2020
My spray wasn't delivered and I canceled the vase 24 hrs in advance.
Reviewed By:
Vicky sosa
Vicky sosa
Mar 23, 2020
I ordered a dozen Roses but the arrangement my daughter recd was 1/2 dozen. Would someone please call me? I would like credit to my account please.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 23, 2020
Thank you for speaking with us about your order, Vicky. We appreciate your feedback!
Reviewed By:
Nicole
Nicole
Mar 14, 2020
I had two funerals to send flowers to, so I ordered the Pure Grace bouquet for each of them. I ordered these directly through McShan's website, not through a delivery service website like FTD. For the first one I actually ordered the deluxe version which
Reviewed By:
Nicole
Nicole
Mar 13, 2020
This is FAR from what I ordered, and I am ashamed these were sent to the bereaved. I am also upset as I ordered the same arrangement, only more robust, for a second funeral just a day later. So now, I'm even further embarrassed. I expect better from Mc
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 13, 2020
Thank you for speaking with us about this arrangement. As discussed, a replacement bouquet will be delivered tomorrow. We appreciate the opportunity to make this right for you!
Reviewed By:
Yvette Abernathy
Yvette Abernathy
Mar 13, 2020
The plant is absolutely beautiful but, from my vantage point the plant does not look full on the right side, it throws the symmetry off. The leaves looks a bit skimpy . In the photo the plant does not look balanced and full. One of the leaves looks as if
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 13, 2020
Thank you speaking with us about your order, Yvette. As we discussed, feel free to let us know if the recipients are not pleased with the plant. We will replace it if they do not love it.
Reviewed By:
Brian Turner
Brian Turner
Mar 12, 2020
Supposed to be 11. I only see 6.I paid for a dozen!
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 12, 2020
Hello Brian - This arrangement includes 14 roses (6 white and 8 yellow). We are sorry that the photograph does not capture them fully, and hope that the recipient enjoys them!
Reviewed By:
Lisa
Lisa
Mar 12, 2020
70$ ????? You stated it would be fuller than the So Ho arrangement NOT PLEASED at all
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 12, 2020
Thank you for your feedback, and for speaking with us about this, Lisa. We appreciate the opportunity to make this right for you!
Reviewed By:
Barbara
Barbara
Mar 9, 2020
This is the third request for rating, and the third time I have said I was very disappointed in bouquet delivered. It looks nothing like what I ordered.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 9, 2020
Hello Barbara - Your voice mail was not accepting messages, but I left you an email about this order. We are very happy to send a replacement bouquet. Please contact us at 'help@mcshan.com', or call 214-324-2481. Thank you very much!
Reviewed By:
Alison Davis
Alison Davis
Mar 8, 2020
They have the wrong name Alan Simpson On the account I called and they were suppose to correct it. Apparently not, it is still shows his name. I guess next time I will use another florist.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 9, 2020
Alison, I have left you a voicemail. We sincerely apologize for the account mixup, we have corrected your account information. Thank you!
Reviewed By:
Bridget
Bridget
Mar 7, 2020
Disappointed! Disappointed ☹️
Reviewed By:
Patty Eddins
Patty Eddins
Mar 7, 2020
Don't like. Too much greenery!! Not enough hydraneas!! Please cancel order. Very disappointed!!! Not at all like photo. Please cancel!! Refund
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 7, 2020
Thank you for your feedback about your order, Patty. As we discussed, if you change your mind we are happy to remake the flowers for you and send a new picture for you to review.
Reviewed By:
Sabrina
Sabrina
Mar 6, 2020
Thought I was playing it safe by calling a well-known established place to order flowers for my daughter trying out for varsity cheerleader. Over 5 hours later nothing has been delivered. Customer service responses they have a lot of orders. So disappoint
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 7, 2020
Hello Sabrina - Thank you for your feedback. A voice message was left for you yesterday about your order. It was delivered on time according to the 2 pm instructions on the order. We would have been h... More
Hello Sabrina - Thank you for your feedback. A voice message was left for you yesterday about your order. It was delivered on time according to the 2 pm instructions on the order. We would have been happy to deliver earlier if requested. Please contact us if you would like to discuss further. Thank you!
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Reviewed By:
Tammy Frith
Tammy Frith
Mar 6, 2020
I am very disappointed in this arrangement. It appears as if they took a handful of flowers and stuffed them into the vase. I had expected a few flowers to be arranged like the picture on your site. It is as if it was just stuffed in. No care was taken to
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 6, 2020
Thank you very much for your feedback. I am sorry we did not receive it before the arrangement was delivered. As we discussed, the arrangement was lovely in person, and we hope the recipient enjoyed it.
Reviewed By:
Barbara Clark
Barbara Clark
Mar 6, 2020
This was to have been in a 10 inch white porcelain container.Not at all happy.I paid too much money for something that looks like I picked it up from a bargain basement
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 6, 2020
Hello Barbara - Thank you very much for your feedback and for speaking with us about your order. We hope that the recipient loves the plant!
Reviewed By:
Patrick
Patrick
Mar 5, 2020
That auto with cancel
Reviewed By:
rb
rb
Mar 5, 2020
I have had better arrangements from MCShan all the greenery looks like it was just tossed in to fill the vase. I only see five roses supposed to be six.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 5, 2020
Thank you very much for your feedback and for corresponding with us about your arrangement. We hope that the recipient loves it!
Reviewed By:
Linda Polk
Linda Polk
Mar 5, 2020
I am not completely satisfied with this purchase because it still doesn't look like the picture on your website, which is what I requested. I thought what you order is to look exactly or as close to what you order as possible. I am very disappointed, espe
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 5, 2020
Hello Linda - Thank you for your feedback, and speaking with us about your basket garden. We are so glad that we could get this corrected for you!
Reviewed By:
Melanie D Tobola
Melanie D Tobola
Mar 3, 2020
I was very disappointed and dissatified to ashamed in the value/appearence in the GODs GIFT ARRANGEMENT! Invoice Number: 63595986. I was told it was a Keepsake vase with a embossed silver cross!!!!! IT WAS NOT. IT was just a hanging foil cross and the pla
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 3, 2020
Melanie, We have left you a voicemail to discuss your order. Please contact us at help@mcshan.com or 214-324-2481. Thank you for your feedback, we look forward to hearing from you.
