McShan Florist, Dallas, TX - Customer Flower Reviews
Like us on Facebook.
Total reviews: 70181 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
59,705
|
85.07% |
| 4 Star ★★★★☆ |
4,537
|
6.46% |
| 3 Star ★★★☆☆ |
2,380
|
3.39% |
| 2 Star ★★☆☆☆ |
1,498
|
2.13% |
| 1 Star ★☆☆☆☆ |
2,061
|
2.94% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Brian Turner
Brian Turner
Mar 12, 2020
Supposed to be 11. I only see 6.I paid for a dozen!
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 12, 2020
Hello Brian - This arrangement includes 14 roses (6 white and 8 yellow). We are sorry that the photograph does not capture them fully, and hope that the recipient enjoys them!
Reviewed By:
Lisa
Lisa
Mar 12, 2020
70$ ????? You stated it would be fuller than the So Ho arrangement NOT PLEASED at all
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 12, 2020
Thank you for your feedback, and for speaking with us about this, Lisa. We appreciate the opportunity to make this right for you!
Reviewed By:
Barbara
Barbara
Mar 9, 2020
This is the third request for rating, and the third time I have said I was very disappointed in bouquet delivered. It looks nothing like what I ordered.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 9, 2020
Hello Barbara - Your voice mail was not accepting messages, but I left you an email about this order. We are very happy to send a replacement bouquet. Please contact us at 'help@mcshan.com', or call 214-324-2481. Thank you very much!
Reviewed By:
Alison Davis
Alison Davis
Mar 8, 2020
They have the wrong name Alan Simpson On the account I called and they were suppose to correct it. Apparently not, it is still shows his name. I guess next time I will use another florist.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 9, 2020
Alison, I have left you a voicemail. We sincerely apologize for the account mixup, we have corrected your account information. Thank you!
Reviewed By:
Bridget
Bridget
Mar 7, 2020
Disappointed! Disappointed ☹️
Reviewed By:
Patty Eddins
Patty Eddins
Mar 7, 2020
Don't like. Too much greenery!! Not enough hydraneas!! Please cancel order. Very disappointed!!! Not at all like photo. Please cancel!! Refund
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 7, 2020
Thank you for your feedback about your order, Patty. As we discussed, if you change your mind we are happy to remake the flowers for you and send a new picture for you to review.
Reviewed By:
Sabrina
Sabrina
Mar 6, 2020
Thought I was playing it safe by calling a well-known established place to order flowers for my daughter trying out for varsity cheerleader. Over 5 hours later nothing has been delivered. Customer service responses they have a lot of orders. So disappoint
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 7, 2020
Hello Sabrina - Thank you for your feedback. A voice message was left for you yesterday about your order. It was delivered on time according to the 2 pm instructions on the order. We would have been h... More
Hello Sabrina - Thank you for your feedback. A voice message was left for you yesterday about your order. It was delivered on time according to the 2 pm instructions on the order. We would have been happy to deliver earlier if requested. Please contact us if you would like to discuss further. Thank you!
Less
Less
Reviewed By:
Tammy Frith
Tammy Frith
Mar 6, 2020
I am very disappointed in this arrangement. It appears as if they took a handful of flowers and stuffed them into the vase. I had expected a few flowers to be arranged like the picture on your site. It is as if it was just stuffed in. No care was taken to
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 6, 2020
Thank you very much for your feedback. I am sorry we did not receive it before the arrangement was delivered. As we discussed, the arrangement was lovely in person, and we hope the recipient enjoyed it.
Reviewed By:
Barbara Clark
Barbara Clark
Mar 6, 2020
This was to have been in a 10 inch white porcelain container.Not at all happy.I paid too much money for something that looks like I picked it up from a bargain basement
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 6, 2020
Hello Barbara - Thank you very much for your feedback and for speaking with us about your order. We hope that the recipient loves the plant!
Reviewed By:
Patrick
Patrick
Mar 5, 2020
That auto with cancel
Reviewed By:
rb
rb
Mar 5, 2020
I have had better arrangements from MCShan all the greenery looks like it was just tossed in to fill the vase. I only see five roses supposed to be six.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 5, 2020
Thank you very much for your feedback and for corresponding with us about your arrangement. We hope that the recipient loves it!
Reviewed By:
Linda Polk
Linda Polk
Mar 5, 2020
I am not completely satisfied with this purchase because it still doesn't look like the picture on your website, which is what I requested. I thought what you order is to look exactly or as close to what you order as possible. I am very disappointed, espe
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 5, 2020
Hello Linda - Thank you for your feedback, and speaking with us about your basket garden. We are so glad that we could get this corrected for you!
Reviewed By:
Melanie D Tobola
Melanie D Tobola
Mar 3, 2020
I was very disappointed and dissatified to ashamed in the value/appearence in the GODs GIFT ARRANGEMENT! Invoice Number: 63595986. I was told it was a Keepsake vase with a embossed silver cross!!!!! IT WAS NOT. IT was just a hanging foil cross and the pla
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 3, 2020
Melanie, We have left you a voicemail to discuss your order. Please contact us at help@mcshan.com or 214-324-2481. Thank you for your feedback, we look forward to hearing from you.
Reviewed By:
Metro-Flow Plumbing
Metro-Flow Plumbing
Mar 2, 2020
We have used McShan Florist for years and been very satisfied. The last two arrangements were not up to your usual standard. We caught the first one in time and this one was sent before we realized so w did not stop the delivery. Again, we have been s
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 2, 2020
Thank you so much for discussing your order with us. We appreciate your feedback and value you as our customer. We are happy we could make this right for you and your company!
Reviewed By:
KM
KM
Mar 1, 2020
I was embarrassed to have our name on this funeral arrangement. This is Not the quality we have received in the past when we have specifically asked for our signature funeral arrangement. I will be calling McShan's in the morning. Am beyond disappo
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 2, 2020
Thank you so much for discussing your order with us. We are so sorry the arrangement was not up to standards. We were happy to resolve this for you and we appreciate your feedback.
Reviewed By:
Mary Rivero homer
Mary Rivero homer
Mar 1, 2020
I expected flowers more specialized than carnations I do see that there are some lilies included but overall my impression is very disappointed.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 3, 2020
Mary, Thank you so much for speaking with us. We appreciate your feedback and are happy we were able to make this right.
Reviewed By:
Teresa Jones
Teresa Jones
Feb 28, 2020
I have just spoken to Roda and I am not pleased with how the arrangement looks. It looks more long than round and flowers are skempy. Also, I would like to add a ribbon pink or lavender that says We Love You
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 28, 2020
Thank you for your feedback, and for your time to discuss this, Teresa. We are making the requested adjustments and will send you a new photo.
Reviewed By:
Belinda Fraga
Belinda Fraga
Feb 26, 2020
the arrangement on your website looks a lot prettier and fuller. Not real happy with the way this one looks.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 26, 2020
Thank you for speaking with us about this arrangement, and for allowing us to remake the bouquet!
Reviewed By:
Mary
Mary
Feb 24, 2020
The picture was vibrate off the website. Very elegant. We paid to get the biggest arrangement offered. The actual picture sent seemed smaller and dull. This was for a funeral of a very special 91 year old great aunt. It's not what I thought I was ordering
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 24, 2020
Mary, Thank you so much for speaking with us. We are happy to send a replacement for the viewing. Thank you for your feedback!
Reviewed By:
Erin Lopez
Erin Lopez
Feb 23, 2020
I am not pleased at all! These flowers were supposed to be red not white! The flowers look droopy in this photo and my son's name Kane is misspelled on the card!! I will need to speak with a manager about this mistake!
Reviewed By:
Edward panousieris
Edward panousieris
Feb 21, 2020
Very disappointing arrangement. I paid extra for “more flowers” all I got was more greens stuffed in a haphazard manner. Lillie in the front was broken on delivery,and the leaf fell off as soon as my wife picked it up to look at it. She is a wedding plan
Reviewed By:
Marie Carr
Marie Carr
Feb 17, 2020
I have been a customer for over 30 years and this was the absolutely the worst experience I've ever had with McShans. Ugly flowers, horrible customer service and no one seems to care any longer about the good McShans name. I can get a more beautiful bouq
Reviewed By:
jackie
jackie
Feb 17, 2020
Tere was a mix up on the address & I thank you & appreciate your correction very professional
Reviewed By:
Daniel
Daniel
Feb 17, 2020
My order did not make it for Valentine
Reviewed By:
Bryan Warrick
Bryan Warrick
Feb 17, 2020
My family and I have used McShan's for decades and this was this first time I can recall being livid at the product. I ordered red roses last week to deliver for Valentine's Day. They were delivered Friday afternoon, and by Saturday night then had starte
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 17, 2020
Bryan, Thank you for speaking with us about your order. We regret that the roses were so short lived, and are happy to have a replacement delivered.
