McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

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Total reviews: 71390 reviews | Star Rating: 4.69
5 Star ★★★★★
 
 
60,817
 85.19%
4 Star ★★★★☆
 
 
4,584
 6.42%
3 Star ★★★☆☆
 
 
2,400
 3.36%
2 Star ★★☆☆☆
 
 
1,515
 2.12%
1 Star ★☆☆☆☆
 
 
2,074
 2.91%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 1 star reviews. Show all reviews

★★★★★
Reviewed By:
Melanie D Tobola
Mar 3, 2020
I was very disappointed and dissatified to ashamed in the value/appearence in the GODs GIFT ARRANGEMENT! Invoice Number: 63595986. I was told it was a Keepsake vase with a embossed silver cross!!!!! IT WAS NOT. IT was just a hanging foil cross and the pla
Responded To By:
Customer Service / C.S.
Mar 3, 2020
Melanie, We have left you a voicemail to discuss your order. Please contact us at help@mcshan.com or 214-324-2481. Thank you for your feedback, we look forward to hearing from you.
★★★★★
Reviewed By:
Metro-Flow Plumbing
Mar 2, 2020
We have used McShan Florist for years and been very satisfied. The last two arrangements were not up to your usual standard. We caught the first one in time and this one was sent before we realized so w did not stop the delivery. Again, we have been s
Responded To By:
Customer Service / C.S.
Mar 2, 2020
Thank you so much for discussing your order with us. We appreciate your feedback and value you as our customer. We are happy we could make this right for you and your company!
★★★★★
Reviewed By:
KM
Mar 1, 2020
I was embarrassed to have our name on this funeral arrangement. This is Not the quality we have received in the past when we have specifically asked for our signature funeral arrangement. I will be calling McShan's in the morning. Am beyond disappo
Responded To By:
Customer Service / C.S.
Mar 2, 2020
Thank you so much for discussing your order with us. We are so sorry the arrangement was not up to standards. We were happy to resolve this for you and we appreciate your feedback.
★★★★★
Reviewed By:
Mary Rivero homer
Mar 1, 2020
I expected flowers more specialized than carnations I do see that there are some lilies included but overall my impression is very disappointed.
Responded To By:
Customer Service / C.S.
Mar 3, 2020
Mary, Thank you so much for speaking with us. We appreciate your feedback and are happy we were able to make this right.
★★★★★
Reviewed By:
Teresa Jones
Feb 28, 2020
I have just spoken to Roda and I am not pleased with how the arrangement looks. It looks more long than round and flowers are skempy. Also, I would like to add a ribbon pink or lavender that says We Love You
Responded To By:
Customer Service / C.S.
Feb 28, 2020
Thank you for your feedback, and for your time to discuss this, Teresa. We are making the requested adjustments and will send you a new photo.
★★★★★
Reviewed By:
Belinda Fraga
Feb 26, 2020
the arrangement on your website looks a lot prettier and fuller. Not real happy with the way this one looks.
Responded To By:
Customer Service / C.S.
Feb 26, 2020
Thank you for speaking with us about this arrangement, and for allowing us to remake the bouquet!
★★★★★
Reviewed By:
Mary
Feb 24, 2020
The picture was vibrate off the website. Very elegant. We paid to get the biggest arrangement offered. The actual picture sent seemed smaller and dull. This was for a funeral of a very special 91 year old great aunt. It's not what I thought I was ordering
Responded To By:
Customer Service / C.S.
Feb 24, 2020
Mary, Thank you so much for speaking with us. We are happy to send a replacement for the viewing. Thank you for your feedback!
★★★★★
Reviewed By:
Erin Lopez
Feb 23, 2020
I am not pleased at all! These flowers were supposed to be red not white! The flowers look droopy in this photo and my son's name Kane is misspelled on the card!! I will need to speak with a manager about this mistake!
★★★★★
Reviewed By:
Edward panousieris
Feb 21, 2020
Very disappointing arrangement. I paid extra for “more flowers” all I got was more greens stuffed in a haphazard manner. Lillie in the front was broken on delivery,and the leaf fell off as soon as my wife picked it up to look at it. She is a wedding plan
★★★★★
Reviewed By:
Marie Carr
Feb 17, 2020
I have been a customer for over 30 years and this was the absolutely the worst experience I've ever had with McShans. Ugly flowers, horrible customer service and no one seems to care any longer about the good McShans name. I can get a more beautiful bouq
★★★★★
Reviewed By:
jackie
Feb 17, 2020
Tere was a mix up on the address & I thank you & appreciate your correction very professional
★★★★★
Reviewed By:
Daniel
Feb 17, 2020
My order did not make it for Valentine
★★★★★
Reviewed By:
Bryan Warrick
Feb 17, 2020
My family and I have used McShan's for decades and this was this first time I can recall being livid at the product. I ordered red roses last week to deliver for Valentine's Day. They were delivered Friday afternoon, and by Saturday night then had starte
Responded To By:
Customer Service / C.S.
Feb 17, 2020
Bryan, Thank you for speaking with us about your order. We regret that the roses were so short lived, and are happy to have a replacement delivered.
★★★★★
Reviewed By:
Rather not
Feb 17, 2020
They were wilted when she got them , certainly Not worth the money. Very disappointed.
Responded To By:
Customer Service / C.S.
Feb 17, 2020
Thank you for speaking with us. I am glad we could make this right for you.!
★★★★★
Reviewed By:
Ingendorf
Feb 16, 2020
I never received the order.
★★★★★
Reviewed By:
Doug Combs
Feb 15, 2020
I hope these aren't the replacement dozen roses I am currently waiting for to be delivered within the next 15 minutes. They shipped the wrong ones on Wed. I ordered a dozen red roses and upgraded to the premium for $140 and they sent 8 pink roses with red
★★★★★
Reviewed By:
Susan todd
Feb 15, 2020
This is not what I wanted. This looks terrible and not worth what I paid. It looks like something a child would have done. Very disappointed. 8173290012. This is not the quality of work we have received in the past 20 years. I will not order from mcshan
★★★★★
Reviewed By:
Yazmin Maldonado
Feb 15, 2020
This arrangement does not look like the one I order online I had used your services before and was happy but I am not sure if I will use your services again
★★★★★
Reviewed By:
Dan
Feb 15, 2020
Looks nothing like the photo that I ordered from. Also, they failed to deliver on time for Valentine's day. Will be asking for a refund and will be looking for another florist from now on.
★★★★★
Reviewed By:
Timothy Ryan
Feb 14, 2020
it is 6 pm and the flowers have not been delivered. I spent almost$400 on 3 orders. One was a day late, the other 2 did not get delivered at all. I want a refund. I have been a customer for almost a decade, but I will not use you again.
★★★★★
Reviewed By:
Huey Nguyen
Feb 14, 2020
Horrible. Deliver was super late, was told it would be delivered before 5pm didn't arrive until near 6 o'clock. Amy helped out by contacting the driver for me, but once delivered there were missing items. Unbelievable. Won't be a returning customer not re
★★★★★
Reviewed By:
Timothy Ryan
Feb 14, 2020
It is almost 6 pm and the flowers were not delivered. Last time I use you
★★★★★
Reviewed By:
esteban vargas
Feb 14, 2020
Flowers look good but really disappointed on delivery time, 5 min before wife goes home. What's the point of ordering 2 days early. I could have saved $ and waited till she got home to give her flowers.
★★★★★
Reviewed By:
Phillip Love
Feb 14, 2020
My wife never got her flowers.
★★★★★
Reviewed By:
Dave
Feb 14, 2020
Picture that I recieved at 8 am looks great. Too bad it's almost 4 pm and my wife has yet to receive them. Extremely disappointed
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