McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 70181 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
59,705
|
85.07% |
| 4 Star ★★★★☆ |
4,537
|
6.46% |
| 3 Star ★★★☆☆ |
2,380
|
3.39% |
| 2 Star ★★☆☆☆ |
1,498
|
2.13% |
| 1 Star ★☆☆☆☆ |
2,061
|
2.94% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Karen
Karen
Feb 10, 2020
This is NOT what the picture on you website looks like... after a call to change, you still didn't get it right... very disappointed
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 10, 2020
Karen, Thank you so much for speaking with us and providing feedback. We value you as our customer!
Reviewed By:
Jesse Botello
Jesse Botello
Feb 10, 2020
My wife doesn't Like red , I asked for only pink and white flowers no red. I want to send me apologies the arrangement is perfect , there where no red flowers they where hot pink
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 10, 2020
Jesse, We have left you a voicemail to discuss your order. Please contact us at help@mcshan.com or 214-324-2481. The arrangement was filled with light pink and hot pink carnations. There are no red carnations in this arrangement. Thank you!
Reviewed By:
Billy Kent Owens
Billy Kent Owens
Feb 10, 2020
Not impressed! Doesn't look like a $200 arrangement to me... Will not be ordering from you in future.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 10, 2020
Billy, Thank you so much for speaking with us. We will be sending you a new photo of your arrangement soon! We appreciate your feedback!
Reviewed By:
Tyra
Tyra
Feb 8, 2020
These flowers look wilted. I'm am so disappointed for almost spending $100. The managers special should be exciting and not typical. There's nothing special about what I'm seeing. This is the 3rd time, I've been disappointed with McShann's
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 8, 2020
Tyra, Thank you so much for speaking with us earlier. We did re-design this arrangement and have sent you a new photo of what is going to be delivered.
Reviewed By:
Harold Robinson
Harold Robinson
Feb 4, 2020
It may be hidden, but I don't see any butterflies
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 4, 2020
Harold, Thank you so much for your feedback. We have returned this to the designer and she has added the butterflies. We have resent the photo! Thank you again!
Reviewed By:
Samantha Locke
Samantha Locke
Feb 4, 2020
The easel sprays look smaller than pictured. But if that is the normal size then they are fine. Thanks.
Reviewed By:
Karen
Karen
Feb 1, 2020
The color is right, but the roses look wilted. Were they not watered? I am not pleased.
Reviewed By:
Phyllis Davison
Phyllis Davison
Feb 1, 2020
Do not like look much better in pictures
Reviewed By:
Anita Murillo
Anita Murillo
Jan 28, 2020
Not at all pleased with the fruit basket for $74.00. I have being buying flower from McShan for years and I was actual embarrassed by this basket.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jan 28, 2020
Anita, Thank you so much for speaking with me this morning. We are glad we could resolve this for you! Thank you for your feedback!
Reviewed By:
Phyllis Jenkins
Phyllis Jenkins
Jan 27, 2020
Thank you for reaching out. When I placed the order, I told the representative I was looking at the arrangement on the website. I even read the arrangement title of the arrangement. The Roses were dark pink, NOT a pale pink as shown in this picture. I'm
Reviewed By:
Jan cole
Jan cole
Jan 18, 2020
I ordered white roses, mums, and gladiolus with blue accents for my husband's funeral this morning. That is not what you have prepared. I am not at all happy with these garish substitutes and will call when you open to request you prepare what was ordered
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jan 18, 2020
Thank you for speaking to me and allowing us to make this right for you. Once this has been redesigned we will send you another picture.
Reviewed By:
Ashley Creighton on behalf of Melinda Blackwell
Ashley Creighton on behalf of Melinda Blackwell
Jan 17, 2020
That does NOT look anything like the pic I ordered from, and while I know there would be some slight variations....this looks a massive mess that was just thrown together and so I'm very disappointed...especially ordering the "deluxe" version. It's just
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jan 17, 2020
Hello Ashley, Thank you so much for speaking with us about this order. We are redesigning the arrangement per our discussion, and will be sending a new photo to you. Again, thank you for your feedback about this!
Reviewed By:
Amy Standifer
Amy Standifer
Jan 16, 2020
This is not at all what I ordered.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jan 16, 2020
Amy, Thank you so much for speaking with us. We have asked the driver not to deliver this to the recipient, and we are getting this arrangement re-designed and we will send you a picture once the changes have been made. Thank you for your feedback!
Reviewed By:
sam Taylor
sam Taylor
Jan 14, 2020
wrong color..I ordered WHITE!
Reviewed By:
Roxanne Cheek
Roxanne Cheek
Jan 8, 2020
This does not look like the picture I ordered. There was more variety and greenery in the photo. I definitely feel deceived.
Reviewed By:
Blancarte
Blancarte
Jan 7, 2020
First of all not as shown on picture it had the cheapest plant ivy and other ugly one. I didn't appreciate that. And something else very important I had requested do not ring the door bell or nick. And what they did the opt. Very disappointed. I just kn
Reviewed By:
Sara H.
Sara H.
Jan 6, 2020
I ordered the Green Charm and agreed to upgrade to the $80 bouquet price instead of the $60 price on your website. What you delivered not only didn't look anything like your website picture, but the hydrangeas are a darker green, the vase is different, a
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jan 7, 2020
Sara, I have sent you an email to discuss your order. Please contact us soon as you can at help@mcshan.com or 214-324-2481. Thank you for your feedback and we look forward to hearing from you!
Reviewed By:
KDB
KDB
Jan 6, 2020
Due to a system issue our flowers were not delivered to a dear friends funeral. We were notified a day later.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jan 6, 2020
Kelly, We wish to express our sincere apologies that your order was not delivered. I did leave you a voicemail Friday afternoon at 3:30 advising of the issue. Thank you for discussing this with us this morning.
Reviewed By:
Teress
Teress
Dec 28, 2019
Doesn't look like the dozen roses ordered from the website. Not sure I approve of the substitution
Reviewed By:
Alice Karleski
Alice Karleski
Dec 28, 2019
Not what I had ordered.I ! Mine had a dozen pink roses as well as Lillie's, Pictured is not what I ordered and not worth $130.00. This is first time in 60 years that McShan has disappointed.. please check my order and see it had a dozen PINK roses!
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Dec 28, 2019
Alice, thank you so much for making us aware of the correction needed. Per our conversation, we will redo the arrangement with pink roses and pink lilies and get this back out for delivery today! Have a great weekend!
Reviewed By:
Jeff Harris
Jeff Harris
Dec 23, 2019
My goodness...I'm sorry, but that looks terrible. Can't possibly be the premium version of the arrangement shown on your website. Please do better and send me a new pic before you deliver! Thanks!
Reviewed By:
Paulius Printers
Paulius Printers
Dec 21, 2019
Where is the Lily? I don't see any Lily by looking at this picture.
Reviewed By:
jerry chambers
jerry chambers
Dec 19, 2019
looks like something left over from Thanksgiving. Very disappointed.
Reviewed By:
Steve G Tanner
Steve G Tanner
Dec 16, 2019
Where did you leave it? Thanks to you mom didn't receive a birthday present
Reviewed By:
Barbara
Barbara
Dec 15, 2019
I placed my order with good faith. I stated a time that my daughter got off work and asked that on the day of chosen delivery ( I did give a couple of options) that the delivery be before 3:00pm because that is the time she got off of work. Well for the f
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Dec 16, 2019
Barbara, This order was to be delivered by 3pm. Our driver arrived at the location to deliver to the recipient at 2:50. We did get this delivered in the requested perameter. We understood you were ups... More
Barbara, This order was to be delivered by 3pm. Our driver arrived at the location to deliver to the recipient at 2:50. We did get this delivered in the requested perameter. We understood you were upset and we wanted to get this delivered to the recipient, so we offered to pick the arrangements up and deliver to the recipient's home address. You were not happy with this, so I suggested taking a percentage off your order. You agreed to us getting the recipient two fresh arrangements first thing this morning along with a note of apology to resolve this. We tried to make you happy because you are a loyal customer, we are so sorry we disappointed you. We have cancelled your order per your request. We hope your daughter enjoys the two arrangements! Thank you so much for your feedback!
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