McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 71395 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
60,822
|
85.19% |
| 4 Star ★★★★☆ |
4,584
|
6.42% |
| 3 Star ★★★☆☆ |
2,400
|
3.36% |
| 2 Star ★★☆☆☆ |
1,515
|
2.12% |
| 1 Star ★☆☆☆☆ |
2,074
|
2.90% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Amy Standifer
Amy Standifer
Jan 16, 2020
This is not at all what I ordered.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jan 16, 2020
Amy, Thank you so much for speaking with us. We have asked the driver not to deliver this to the recipient, and we are getting this arrangement re-designed and we will send you a picture once the changes have been made. Thank you for your feedback!
Reviewed By:
sam Taylor
sam Taylor
Jan 14, 2020
wrong color..I ordered WHITE!
Reviewed By:
Roxanne Cheek
Roxanne Cheek
Jan 8, 2020
This does not look like the picture I ordered. There was more variety and greenery in the photo. I definitely feel deceived.
Reviewed By:
Blancarte
Blancarte
Jan 7, 2020
First of all not as shown on picture it had the cheapest plant ivy and other ugly one. I didn't appreciate that. And something else very important I had requested do not ring the door bell or nick. And what they did the opt. Very disappointed. I just kn
Reviewed By:
Sara H.
Sara H.
Jan 6, 2020
I ordered the Green Charm and agreed to upgrade to the $80 bouquet price instead of the $60 price on your website. What you delivered not only didn't look anything like your website picture, but the hydrangeas are a darker green, the vase is different, a
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jan 7, 2020
Sara, I have sent you an email to discuss your order. Please contact us soon as you can at help@mcshan.com or 214-324-2481. Thank you for your feedback and we look forward to hearing from you!
Reviewed By:
KDB
KDB
Jan 6, 2020
Due to a system issue our flowers were not delivered to a dear friends funeral. We were notified a day later.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jan 6, 2020
Kelly, We wish to express our sincere apologies that your order was not delivered. I did leave you a voicemail Friday afternoon at 3:30 advising of the issue. Thank you for discussing this with us this morning.
Reviewed By:
Teress
Teress
Dec 28, 2019
Doesn't look like the dozen roses ordered from the website. Not sure I approve of the substitution
Reviewed By:
Alice Karleski
Alice Karleski
Dec 28, 2019
Not what I had ordered.I ! Mine had a dozen pink roses as well as Lillie's, Pictured is not what I ordered and not worth $130.00. This is first time in 60 years that McShan has disappointed.. please check my order and see it had a dozen PINK roses!
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Dec 28, 2019
Alice, thank you so much for making us aware of the correction needed. Per our conversation, we will redo the arrangement with pink roses and pink lilies and get this back out for delivery today! Have a great weekend!
Reviewed By:
Jeff Harris
Jeff Harris
Dec 23, 2019
My goodness...I'm sorry, but that looks terrible. Can't possibly be the premium version of the arrangement shown on your website. Please do better and send me a new pic before you deliver! Thanks!
Reviewed By:
Paulius Printers
Paulius Printers
Dec 21, 2019
Where is the Lily? I don't see any Lily by looking at this picture.
Reviewed By:
jerry chambers
jerry chambers
Dec 19, 2019
looks like something left over from Thanksgiving. Very disappointed.
Reviewed By:
Steve G Tanner
Steve G Tanner
Dec 16, 2019
Where did you leave it? Thanks to you mom didn't receive a birthday present
Reviewed By:
Barbara
Barbara
Dec 15, 2019
I placed my order with good faith. I stated a time that my daughter got off work and asked that on the day of chosen delivery ( I did give a couple of options) that the delivery be before 3:00pm because that is the time she got off of work. Well for the f
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Dec 16, 2019
Barbara, This order was to be delivered by 3pm. Our driver arrived at the location to deliver to the recipient at 2:50. We did get this delivered in the requested perameter. We understood you were ups... More
Barbara, This order was to be delivered by 3pm. Our driver arrived at the location to deliver to the recipient at 2:50. We did get this delivered in the requested perameter. We understood you were upset and we wanted to get this delivered to the recipient, so we offered to pick the arrangements up and deliver to the recipient's home address. You were not happy with this, so I suggested taking a percentage off your order. You agreed to us getting the recipient two fresh arrangements first thing this morning along with a note of apology to resolve this. We tried to make you happy because you are a loyal customer, we are so sorry we disappointed you. We have cancelled your order per your request. We hope your daughter enjoys the two arrangements! Thank you so much for your feedback!
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Reviewed By:
Steven
Steven
Dec 15, 2019
So terrible that I didn't even accept it.
Reviewed By:
Sandy Brooks
Sandy Brooks
Dec 14, 2019
Card had wrong message after several phone calls to be sure it would be correct.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Dec 14, 2019
Sandy, We are so sorry for all the issues faced. We would be happy to discuss your order further, please contact us at help@mcshan.com or 214-324-2481. Thank you for your feedback.
Reviewed By:
Anne Spradley
Anne Spradley
Dec 13, 2019
I said no carnations. Does not look like $65 mostly filler. Where are the blossoms? I will not order from you again.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Dec 14, 2019
Anne, We are so happy we were able to make the changes to your order before it was delivered. Thank you for review!
Reviewed By:
Hazel Edwards
Hazel Edwards
Dec 13, 2019
It's too small and simple, no trimming. Just plain. I could have went to Walmart and purchase this. Disappointed.
Reviewed By:
Carole Hoover
Carole Hoover
Dec 8, 2019
Don't like all white. Very disappointed
Reviewed By:
Tim Durrett
Tim Durrett
Dec 6, 2019
The Flowers just fell apart pictures were sent to you Thanks Tim
Reviewed By:
Cindy Curry
Cindy Curry
Dec 2, 2019
I specifically asked that the azalea be red, not white & red. This plant looks really pathetic as well.....not happy with this plant at all.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Dec 2, 2019
Cindy. Thank you so much for speaking with me. I am happy we were able to make this right for you. Thank you for your feedback!
Reviewed By:
PDD
PDD
Nov 29, 2019
I don't like flowers asked for something to cheer friend, after losing mom. Ughh.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Nov 29, 2019
Thank you so much for speaking with me. We are happy to re-design this order for the recipient! Thank you for your feedback!
Reviewed By:
Barbara Hedgcoxe Bentley
Barbara Hedgcoxe Bentley
Nov 29, 2019
Some of these flowers look wilted, they are falling down. It doesn't look fresh. I'm very disappointed in it.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Nov 29, 2019
Barbara, We have left you a voicemail to discuss your order. Please contact us at help@mcshan.com or 214-324-2481. Thank you for your feedback!
Reviewed By:
TC
TC
Nov 27, 2019
This looks nothing like the picture on your web site. You should indicate that the picture on the web site reflects the 'premium' version. I feel very deceived.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Nov 27, 2019
TC, I have sent you an email to discuss your review. We have taken the arrangement back to the designer to make the arrangement looked as photo seen online. Thank you for your feedback!
Reviewed By:
Brigitta Smith
Brigitta Smith
Nov 27, 2019
Cannot get a hold of anyone. Sitting on hold for over 15 minutes! Not enough staff to even answer the phone. Not good
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Nov 27, 2019
Brigitta, I tried to call you back but your extension is going directly to voicemail. This arrangement has been delivered. If we can assist you further, please email us at help@mcshan.com. Thank you!
Reviewed By:
Barbara Caldwell
Barbara Caldwell
Nov 23, 2019
This is not near as pretty in a tall vase. It really looses something. I ordered the Julian and I'm not impressed with this arrangement. I'll say this is the first time I've not been pleased with your work.
