McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

Like us on Facebook.
Please help us grow by giving us a Facebook share.
Total reviews: 70182 reviews | Star Rating: 4.69
5 Star ★★★★★
 
 
59,706
 85.07%
4 Star ★★★★☆
 
 
4,537
 6.46%
3 Star ★★★☆☆
 
 
2,380
 3.39%
2 Star ★★☆☆☆
 
 
1,498
 2.13%
1 Star ★☆☆☆☆
 
 
2,061
 2.94%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 1 star reviews. Show all reviews

★★★★★
Reviewed By:
Steven
Dec 15, 2019
So terrible that I didn't even accept it.
★★★★★
Reviewed By:
Sandy Brooks
Dec 14, 2019
Card had wrong message after several phone calls to be sure it would be correct.
Responded To By:
Customer Service / C.S.
Dec 14, 2019
Sandy, We are so sorry for all the issues faced. We would be happy to discuss your order further, please contact us at help@mcshan.com or 214-324-2481. Thank you for your feedback.
★★★★★
Reviewed By:
Anne Spradley
Dec 13, 2019
I said no carnations. Does not look like $65 mostly filler. Where are the blossoms? I will not order from you again.
Responded To By:
Customer Service / C.S.
Dec 14, 2019
Anne, We are so happy we were able to make the changes to your order before it was delivered. Thank you for review!
★★★★★
Reviewed By:
Hazel Edwards
Dec 13, 2019
It's too small and simple, no trimming. Just plain. I could have went to Walmart and purchase this. Disappointed.
★★★★★
Reviewed By:
Carole Hoover
Dec 8, 2019
Don't like all white. Very disappointed
★★★★★
Reviewed By:
Tim Durrett
Dec 6, 2019
The Flowers just fell apart pictures were sent to you Thanks Tim
★★★★★
Reviewed By:
Cindy Curry
Dec 2, 2019
I specifically asked that the azalea be red, not white & red. This plant looks really pathetic as well.....not happy with this plant at all.
Responded To By:
Customer Service / C.S.
Dec 2, 2019
Cindy. Thank you so much for speaking with me. I am happy we were able to make this right for you. Thank you for your feedback!
★★★★★
Reviewed By:
PDD
Nov 29, 2019
I don't like flowers asked for something to cheer friend, after losing mom. Ughh.
Responded To By:
Customer Service / C.S.
Nov 29, 2019
Thank you so much for speaking with me. We are happy to re-design this order for the recipient! Thank you for your feedback!
★★★★★
Reviewed By:
Barbara Hedgcoxe Bentley
Nov 29, 2019
Some of these flowers look wilted, they are falling down. It doesn't look fresh. I'm very disappointed in it.
Responded To By:
Customer Service / C.S.
Nov 29, 2019
Barbara, We have left you a voicemail to discuss your order. Please contact us at help@mcshan.com or 214-324-2481. Thank you for your feedback!
★★★★★
Reviewed By:
TC
Nov 27, 2019
This looks nothing like the picture on your web site. You should indicate that the picture on the web site reflects the 'premium' version. I feel very deceived.
Responded To By:
Customer Service / C.S.
Nov 27, 2019
TC, I have sent you an email to discuss your review. We have taken the arrangement back to the designer to make the arrangement looked as photo seen online. Thank you for your feedback!
★★★★★
Reviewed By:
Brigitta Smith
Nov 27, 2019
Cannot get a hold of anyone. Sitting on hold for over 15 minutes! Not enough staff to even answer the phone. Not good
Responded To By:
Customer Service / C.S.
Nov 27, 2019
Brigitta, I tried to call you back but your extension is going directly to voicemail. This arrangement has been delivered. If we can assist you further, please email us at help@mcshan.com. Thank you!
★★★★★
Reviewed By:
Barbara Caldwell
Nov 23, 2019
This is not near as pretty in a tall vase. It really looses something. I ordered the Julian and I'm not impressed with this arrangement. I'll say this is the first time I've not been pleased with your work.
★★★★★
Reviewed By:
Linda Calvert
Nov 23, 2019
This is the second time you sent me a review. As I stated the first time, these flowers are already open and do not look like the picture on your website. I am disappointed.
★★★★★
Reviewed By:
Sharon
Nov 21, 2019
These do not represent what is on the web sight. It was to be Autumn colors and there were to be more roses in it.
★★★★★
Reviewed By:
Jeannine Gunter
Nov 20, 2019
I am very unsatisfied for the money I spent. I understand that I live in a different state but for $65 the arrangement where I live would have been twice that size. Your flower shop was recommended to me and I am so disappointed.
Responded To By:
Customer Service / C.S.
Nov 20, 2019
Thank you Jeannine for allowing us to replace this for you.
★★★★★
Reviewed By:
Tina Pope
Nov 14, 2019
This is nothing like what i asked for yesterday i explained to the lady that took my order that i wanted a combo of Peruvian Lilies and roses in fall colors .... this is way to pink for my stepmom ......
Responded To By:
Customer Service / C.S.
Nov 14, 2019
Tina, I have left you a voicemail and sent an email to discuss your order. Please contact us at help@mcshan.com or 214-324-2481. Thank you for your feedback!
★★★★★
Reviewed By:
Youngblood/Ballenger
Nov 11, 2019
I ordered (Youngblood) for Ballenger. It was suppose to be a fall/ autumn- Thanksgiving arrangement. Indefinitely don't think this is autumn arrangement. Definitely not your best work. I will try to make wishes known next time.
★★★★★
Reviewed By:
kent poynor
Nov 5, 2019
That is the lamest spring flower arrangement I've ever seen ! I would have been better off going by the Tom Thumb and buying the $12 bouquet. I'm embarrassed to say I bought these - and that I paid extra for stargazers ! You guys totally dropped the ball
Responded To By:
Customer Service / C.S.
Nov 5, 2019
Kent, Thank you so much for speaking with us earlier. We have designed a new arrangement for the recipient and it should arrive to her this afternoon! Thank you for your feedback!
★★★★★
Reviewed By:
Glenda Hiegert
Nov 1, 2019
Disappointed! I expected a better arrangement for the cost of this spray. There are not enough flowers for the price. Very few carnations, roses. Do not like other red flower used. Looks sparsely decorated.
★★★★★
Reviewed By:
Leslie
Oct 27, 2019
The flowers were never delivered to my grandmother. I spoke with someone, but they were still not delivered. Never again.
Responded To By:
Customer Service / C.S.
Oct 29, 2019
Leslie, I have sent you an email to discuss your order. Please contact us at help@mcshan.com or 214-324-2481 Thank you for your feedback!
★★★★★
Reviewed By:
Janet Burch
Oct 26, 2019
I expected more for $156 that included a $30 delivery charge. Company gave me a small credit of $5 when I expressed my dissatisfaction.
★★★★★
Reviewed By:
Brenda Williams
Oct 25, 2019
The flowers were not delivered do to they were not at the funeral home tonight for the viewing which I specifically specified they needed to arrive before 6 pm this is absolutely unacceptable if you weren't going to be able to have them there you should
Responded To By:
Customer Service / C.S.
Oct 25, 2019
Brenda, Thank you so much for speaking with me. We are actively working with the funeral home to see what happened with your arrangement.I assure you we will make this right for you!
★★★★★
Reviewed By:
Margarita Veliz
Oct 18, 2019
What you delivered looks nothing like what I ordered. The ones I picked compared to what was delivered was a disappointment to me. Not worth the money. They were for my mom. I wanted what I saw on picture. Thank you
Responded To By:
Customer Service / C.S.
Oct 19, 2019
Margarita, I have left you a voicemail to discuss your order. Please contact help@mcshan.com or 214-324-2481. Thank you for your feedback, we look forward to hearing from you!
★★★★★
Reviewed By:
C Lacy
Oct 17, 2019
Horrible! Never had this problem before, has been a long time card holder here. Placed order for 6 roses & only received 5. With a confirmation email showing only 5 roses. Simple mistakes like this should be addressed before leaving for delivery.
Responded To By:
Customer Service / C.S.
Oct 17, 2019
Thank you for speaking with me about your order. We appreciate your feedback!
★★★★★
Reviewed By:
Ron Powers
Oct 10, 2019
Not pleased at all
Responded To By:
Customer Service / C.S.
Oct 10, 2019
Ron, I have sent you an email to discuss your order. Please contact us back at help@mcshan.com Thank you for your feedback!
Previous   Next