McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

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Total reviews: 71401 reviews | Star Rating: 4.69
5 Star ★★★★★
 
 
60,828
 85.19%
4 Star ★★★★☆
 
 
4,584
 6.42%
3 Star ★★★☆☆
 
 
2,400
 3.36%
2 Star ★★☆☆☆
 
 
1,515
 2.12%
1 Star ★☆☆☆☆
 
 
2,074
 2.90%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 1 star reviews. Show all reviews

★★★★★
Reviewed By:
Linda Calvert
Nov 23, 2019
This is the second time you sent me a review. As I stated the first time, these flowers are already open and do not look like the picture on your website. I am disappointed.
★★★★★
Reviewed By:
Sharon
Nov 21, 2019
These do not represent what is on the web sight. It was to be Autumn colors and there were to be more roses in it.
★★★★★
Reviewed By:
Jeannine Gunter
Nov 20, 2019
I am very unsatisfied for the money I spent. I understand that I live in a different state but for $65 the arrangement where I live would have been twice that size. Your flower shop was recommended to me and I am so disappointed.
Responded To By:
Customer Service / C.S.
Nov 20, 2019
Thank you Jeannine for allowing us to replace this for you.
★★★★★
Reviewed By:
Tina Pope
Nov 14, 2019
This is nothing like what i asked for yesterday i explained to the lady that took my order that i wanted a combo of Peruvian Lilies and roses in fall colors .... this is way to pink for my stepmom ......
Responded To By:
Customer Service / C.S.
Nov 14, 2019
Tina, I have left you a voicemail and sent an email to discuss your order. Please contact us at help@mcshan.com or 214-324-2481. Thank you for your feedback!
★★★★★
Reviewed By:
Youngblood/Ballenger
Nov 11, 2019
I ordered (Youngblood) for Ballenger. It was suppose to be a fall/ autumn- Thanksgiving arrangement. Indefinitely don't think this is autumn arrangement. Definitely not your best work. I will try to make wishes known next time.
★★★★★
Reviewed By:
kent poynor
Nov 5, 2019
That is the lamest spring flower arrangement I've ever seen ! I would have been better off going by the Tom Thumb and buying the $12 bouquet. I'm embarrassed to say I bought these - and that I paid extra for stargazers ! You guys totally dropped the ball
Responded To By:
Customer Service / C.S.
Nov 5, 2019
Kent, Thank you so much for speaking with us earlier. We have designed a new arrangement for the recipient and it should arrive to her this afternoon! Thank you for your feedback!
★★★★★
Reviewed By:
Glenda Hiegert
Nov 1, 2019
Disappointed! I expected a better arrangement for the cost of this spray. There are not enough flowers for the price. Very few carnations, roses. Do not like other red flower used. Looks sparsely decorated.
★★★★★
Reviewed By:
Leslie
Oct 27, 2019
The flowers were never delivered to my grandmother. I spoke with someone, but they were still not delivered. Never again.
Responded To By:
Customer Service / C.S.
Oct 29, 2019
Leslie, I have sent you an email to discuss your order. Please contact us at help@mcshan.com or 214-324-2481 Thank you for your feedback!
★★★★★
Reviewed By:
Janet Burch
Oct 26, 2019
I expected more for $156 that included a $30 delivery charge. Company gave me a small credit of $5 when I expressed my dissatisfaction.
★★★★★
Reviewed By:
Brenda Williams
Oct 25, 2019
The flowers were not delivered do to they were not at the funeral home tonight for the viewing which I specifically specified they needed to arrive before 6 pm this is absolutely unacceptable if you weren't going to be able to have them there you should
Responded To By:
Customer Service / C.S.
Oct 25, 2019
Brenda, Thank you so much for speaking with me. We are actively working with the funeral home to see what happened with your arrangement.I assure you we will make this right for you!
★★★★★
Reviewed By:
Margarita Veliz
Oct 18, 2019
What you delivered looks nothing like what I ordered. The ones I picked compared to what was delivered was a disappointment to me. Not worth the money. They were for my mom. I wanted what I saw on picture. Thank you
Responded To By:
Customer Service / C.S.
Oct 19, 2019
Margarita, I have left you a voicemail to discuss your order. Please contact help@mcshan.com or 214-324-2481. Thank you for your feedback, we look forward to hearing from you!
★★★★★
Reviewed By:
C Lacy
Oct 17, 2019
Horrible! Never had this problem before, has been a long time card holder here. Placed order for 6 roses & only received 5. With a confirmation email showing only 5 roses. Simple mistakes like this should be addressed before leaving for delivery.
Responded To By:
Customer Service / C.S.
Oct 17, 2019
Thank you for speaking with me about your order. We appreciate your feedback!
★★★★★
Reviewed By:
Ron Powers
Oct 10, 2019
Not pleased at all
Responded To By:
Customer Service / C.S.
Oct 10, 2019
Ron, I have sent you an email to discuss your order. Please contact us back at help@mcshan.com Thank you for your feedback!
★★★★★
Reviewed By:
Ty
Oct 9, 2019
The flowers look wilted. I am very disappointed in this floral arrangement.
Responded To By:
Customer Service / C.S.
Oct 10, 2019
Ty, We have left you a voicemail to discuss your order. The sunflowers have not fully opened and the picture was taken from above, so unfortunately you cannot see the entire presentation of the arrang... More
Ty, We have left you a voicemail to discuss your order. The sunflowers have not fully opened and the picture was taken from above, so unfortunately you cannot see the entire presentation of the arrangement just by this quick snapshot. We would love to see how we can make this right for you. Please contact us back at help@mcshan.com or 214-324-2481. Thank you for your feedback!
Less
★★★★★
Reviewed By:
Dustin Deweese
Oct 7, 2019
We spoke about having white Roses in the mix.
Responded To By:
Customer Service / C.S.
Oct 8, 2019
Dustin, We were able to replace the red roses for white roses before this arrangement was delivered! Thank you so much!
★★★★★
Reviewed By:
margiejones67@verizon.net
Oct 7, 2019
i do not think this is worth 70 dollars!
Responded To By:
Customer Service / C.S.
Oct 8, 2019
Margie, Thank you so much for discussing your order with me. The arrangement is filled to value, and I explained the sales tax and delivery charges. Thank you for your feedback!
★★★★★
Reviewed By:
Carolyn
Oct 5, 2019
As you can see the plant is VERY SKIMPY. Your Customer Service department took care of the problem, but not my embarrassment.
Responded To By:
Customer Service / C.S.
Oct 5, 2019
Carolyn, Thank you for speaking with us. We were happy we could resolve this for you! Thank you for your feedback!
★★★★★
Reviewed By:
Art
Oct 3, 2019
The color looks dead and the color of the bow is not enlightening at all.
Responded To By:
Customer Service / C.S.
Oct 8, 2019
Art, Please contact us at help@mcshan.com or 214-324-2481 to discuss your order. We thank you for your feedback!
★★★★★
Reviewed By:
Darren Staton
Oct 3, 2019
I order a contemporary arrangement not a traditional arrangement. Please correct before delivering. Thanks!
Responded To By:
Customer Service / C.S.
Oct 8, 2019
Darren, Thank you so much for speaking with us about your order. We were able to get the arrangement re-designed as contemporary style before it was delivered! Thank you for your feedback!
★★★★★
Reviewed By:
Mary McLean
Sep 28, 2019
This is what i get for $80???
Responded To By:
Customer Service / C.S.
Sep 28, 2019
Mary, Thank you so much for speaking with me. We were happy to make the changes you requested and are pleased to know you loved the outcome!
★★★★★
Reviewed By:
Russell
Sep 28, 2019
No purple as per arrangement chosen. Butterfly stick instead of angel stick per request. Hopefully pink flowers are NOT CARNATIONS! Screenshot_20190928-091323_Samsung_Internet.jpg Screenshot of what was requested. You tell me.....
Responded To By:
Customer Service / C.S.
Oct 8, 2019
Russell, Please contact us at help@mcshan.com or 214-324-2481 to discuss your order. Thank you so much for your feedback!
★★★★★
Reviewed By:
Angela R
Sep 25, 2019
This looks wilted. This is the second arrangement I've sent through McShan that has been disappointing.
Responded To By:
Customer Service / C.S.
Sep 25, 2019
Angela. Thank you so much for speaking with me. We are happy to replace this arrangement to look more like the photo online. We appreciate you allowing us to make this right! Thank you for your feedback!
★★★★★
Reviewed By:
Darleen Miller
Sep 24, 2019
I was very disappointed in this floral arrangement. I do not feel it was up to your standards. As you can see even in the picture there was a gap in the flowers as if something was missing in the front. I was truly ashamed that we had our Name on this
Responded To By:
Customer Service / C.S.
Sep 24, 2019
Darleen, Thank you so much for discussing your order with me. We were pleased we could reach a fair resolution for you. We appreciate your feedback and allowing us to make this right.
★★★★★
Reviewed By:
Patricia
Sep 24, 2019
Not loving this arrangement. Either picture is not very good or the Premium version of this design is not as nice as the basic. Please redo.
Responded To By:
Customer Service / C.S.
Sep 24, 2019
Patricia, Thank you so much for speaking with us. We are happy to remake this arrangement and use a a succulent in place of the kale flower. Thank you for your feedback!
★★★★★
Reviewed By:
Linc kaup
Sep 22, 2019
Don Did not receive his flowers until Saturday. I guess a delivery driver must've left them in the office. I wish someone would have called me and I could make sure that they were picked up on Thursday when they should've been delivered
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