McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 70531 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
60,027
|
85.11% |
| 4 Star ★★★★☆ |
4,553
|
6.46% |
| 3 Star ★★★☆☆ |
2,387
|
3.38% |
| 2 Star ★★☆☆☆ |
1,502
|
2.13% |
| 1 Star ★☆☆☆☆ |
2,062
|
2.92% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Jeanna Jackson
Jeanna Jackson
Aug 19, 2019
This Is not what I ordered
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Aug 19, 2019
Jeanna, Thank you so much for speaking with us! We had a system error with the sku number, we are currently working on getting this fixed. We are getting the correct arrangement sent right now! Thank you for your feedback!
Reviewed By:
Mobin
Mobin
Aug 10, 2019
Why the flower is not same as photo . It's really disappointing
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Aug 10, 2019
Mobin, Thank you so much for speaking with me, we are getting the correct arrangement made and getting it sent to the recipient today! Thank you for allowing us to make this right!
Reviewed By:
Gaila
Gaila
Aug 5, 2019
Arrangement looked almost dead upon arrival. Very disappointed and embarrassed especially when the receiver called me to say thank you, and described the condition of the arrangement. I really expected more.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Aug 5, 2019
Gaila, Thank you for speaking with us. We were happy to replace this for the recipient! Thank you for your feedback!
Reviewed By:
Paul Attaway
Paul Attaway
Aug 3, 2019
I'm confused as to why I paid $275 dollars for what was shown online as to what appeared to be over 2 dozen roses and why this looks like maybe a dozen roses and Lily's which my wife is allergic too.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Aug 6, 2019
Paul, Thank you so much for speaking with us. We apologize we used lilies as your upgrade in your arrangement, upgrades are designed at the designer's choice and we did not know your wife was all... More
Paul, Thank you so much for speaking with us. We apologize we used lilies as your upgrade in your arrangement, upgrades are designed at the designer's choice and we did not know your wife was allergic to lilies. Once we got in touch with you, we were happy to remake a new beautiful arrangement without lilies and with more roses. We appreciate your feedback and were so happy we could make this right for you!
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Reviewed By:
Debbie Havens
Debbie Havens
Aug 2, 2019
I asked that the flowers be at the funeral home by 3:00 pm on Friday it is almost 6:00 and flowers have not arrived. I was a disappointed that the arrangement was not fuller for the price I paid.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Aug 6, 2019
Debbie, Thank you so very much for speaking with me. We are working on getting in touch with the funeral home so we can resolve this issue for you. We will be in touch with you!
Reviewed By:
Sue Leslie
Sue Leslie
Jul 28, 2019
This was the wrong arrangement. It had to be replaced.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jul 30, 2019
Sue, We were happy to replace this and get the correct arrangement in time for the service!
Reviewed By:
Roy Lamkin
Roy Lamkin
Jul 26, 2019
Nice, but I would prefer more white & yellow flowers and less greenery.. Too little flowers va greenery.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jul 26, 2019
Roy, We have taken the arrangement back to the designer to make the changes to your order. Thank you so much for your feedback!
Reviewed By:
Laura
Laura
Jul 18, 2019
Disappointed that I paid $4.00 for latex balloons not filled with helium.
Reviewed By:
JoAnn Neal-Williams
JoAnn Neal-Williams
Jul 17, 2019
I CAN'T SEE THE GOODIES IN THE BASKET TO GIVE YOU AN ACCURATE REVIEW.
Reviewed By:
Jeff
Jeff
Jul 17, 2019
There were supposed to be 30 roses in this arrangement. For a 30 year anniversary.
Reviewed By:
Denise Welborn
Denise Welborn
Jul 12, 2019
This arrangement is certainly NOT what I expected for $75!!!
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jul 15, 2019
Denise, Thank you so much for speaking with me about your order. I was thrilled to hear that the recipient was pleased with the arrangement! I also want to thank you for your feedback for our photo feature!
Reviewed By:
RJ
RJ
Jul 10, 2019
Misspelling of recipient's name.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jul 10, 2019
Our apologies, we appreciate you bringing it to our attention, we are glad that we were able to get it corrected before it went out.
Thanks so much!
Thanks so much!
Reviewed By:
LB
LB
Jun 30, 2019
Does not look at all like the picture of the plant I ordered
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jul 2, 2019
Thank you so much for speaking with us earlier. We appreciate your feedback and giving us the opportunity to make this right for you!
Reviewed By:
Vicki Shaw
Vicki Shaw
Jun 18, 2019
They have not been delivered so I have no idea if I liked them or not. Thank yu
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jun 18, 2019
Vicki, I have left you a voicemail to discuss your order. This is our third attempt to get this delivered. We would be happy to discuss this order with your further, help@mcshan.com or 214-324-2481. Thank you!
Reviewed By:
Karen Biles
Karen Biles
Jun 14, 2019
This was $60? Seriously?
Reviewed By:
Pat
Pat
Jun 14, 2019
My Daughter and Son-in-Law where greatly surprised. The arrangement was beautiful. Thank You for being a part of their Anniversary.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jun 14, 2019
Wonderful news, thank you so much Pat!
Reviewed By:
Jesse
Jesse
Jun 13, 2019
You have taken care of my floral needs for years but have become unreliable.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jun 13, 2019
Jesse, We apologize we were unable to get this delivered. The recipient had already left work when we arrived at the location at the correct time listed on the order. Thank you for discussing this with us, we appreciate your feedback.
Reviewed By:
Marlik Bailey
Marlik Bailey
Jun 5, 2019
Send me something else
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jun 6, 2019
Marlik, I have left you a voicemail to discuss your order. We would be happy to replace this plant for the recipient! Please contact us at help@mcshan.com or 214-234-2481. Thank you!
Reviewed By:
Madison
Madison
Jun 5, 2019
Flowers not as pictured
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jun 5, 2019
Madison,
Thank you for your review, we appreciate your feedback. We would love to discuss with you how we can correct the arrangement. We've left a voicemail for you, so if you will call us back when you get a chance.
Thanks so much!
Stephanie
Thank you for your review, we appreciate your feedback. We would love to discuss with you how we can correct the arrangement. We've left a voicemail for you, so if you will call us back when you get a chance.
Thanks so much!
Stephanie
Reviewed By:
Jim brooks
Jim brooks
Jun 4, 2019
Not enough pink which i requested.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jun 4, 2019
Jim, I have left you a voicemail to discuss your order. Please contact us at help@mcshan.com or 214-324-2481. We appreciate your feedback and would like an opportunity to make this right for you!
Reviewed By:
Gayla
Gayla
Jun 1, 2019
This is not what we ordered While this is pretty, we gave detailed description of what we wanted, which was a contemporary arrangement. This looks like it is for a wedding or funeral. Very very disappointed. Even paid extra to have it delivered early
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jun 1, 2019
Gayla, Thank you so much for speaking with us. We are glad we were able to reach a fair resolution, thank you for your feedback!
Reviewed By:
Dena Hance
Dena Hance
May 29, 2019
I don't know why you ask me for feedback. You never respond to my concerns. Quit asking, please.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 29, 2019
Hi Dena,
We always appreciate feedback & would love to discuss your concerns further. We have tried to reach you by phone & have left you a voicemail. If you will contact us at your earliest convenience.
Thanks so much!
We always appreciate feedback & would love to discuss your concerns further. We have tried to reach you by phone & have left you a voicemail. If you will contact us at your earliest convenience.
Thanks so much!
Reviewed By:
Gaila
Gaila
May 28, 2019
I have ordered this arrangement before and it looked a lot better. Why is the white rose included? It's off and the arrangement is not symmetrical. Can the designer compare their arrangement to the advertised arrangement on the website???
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 28, 2019
Gaila, We apologize you are not pleased with the replacement. I have left you an email since we cannot get in contact over the phone. We want you to be pleased with your arrangement, please get in tou... More
Gaila, We apologize you are not pleased with the replacement. I have left you an email since we cannot get in contact over the phone. We want you to be pleased with your arrangement, please get in touch with us so we can discuss this order further. Help@mcshan.com or 214-324-2481 Thank you for your feedback!
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Reviewed By:
Gaila
Gaila
May 28, 2019
Nothing like the picture on the website.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 28, 2019
Gaila, We have stopped delivery for this arrangement and will be having the designer re-design this for you. I have tried to contact to you on the numbers provided on your order, but both numbers you ... More
Gaila, We have stopped delivery for this arrangement and will be having the designer re-design this for you. I have tried to contact to you on the numbers provided on your order, but both numbers you cannot be reached at. PLease contact us so we can discuss your order and make sure we get this up to standards for you! Thanks! Help@mshan.com or 214-324-2481
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Reviewed By:
N Anderson
N Anderson
May 20, 2019
was very disappointed the flowers wilted overnight
