McShan Florist, Dallas, TX - Customer Flower Reviews
Like us on Facebook.
Total reviews: 71409 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
60,836
|
85.19% |
| 4 Star ★★★★☆ |
4,584
|
6.42% |
| 3 Star ★★★☆☆ |
2,400
|
3.36% |
| 2 Star ★★☆☆☆ |
1,515
|
2.12% |
| 1 Star ★☆☆☆☆ |
2,074
|
2.90% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Vicki Shaw
Vicki Shaw
Jun 18, 2019
They have not been delivered so I have no idea if I liked them or not. Thank yu
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jun 18, 2019
Vicki, I have left you a voicemail to discuss your order. This is our third attempt to get this delivered. We would be happy to discuss this order with your further, help@mcshan.com or 214-324-2481. Thank you!
Reviewed By:
Karen Biles
Karen Biles
Jun 14, 2019
This was $60? Seriously?
Reviewed By:
Pat
Pat
Jun 14, 2019
My Daughter and Son-in-Law where greatly surprised. The arrangement was beautiful. Thank You for being a part of their Anniversary.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jun 14, 2019
Wonderful news, thank you so much Pat!
Reviewed By:
Jesse
Jesse
Jun 13, 2019
You have taken care of my floral needs for years but have become unreliable.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jun 13, 2019
Jesse, We apologize we were unable to get this delivered. The recipient had already left work when we arrived at the location at the correct time listed on the order. Thank you for discussing this with us, we appreciate your feedback.
Reviewed By:
Marlik Bailey
Marlik Bailey
Jun 5, 2019
Send me something else
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jun 6, 2019
Marlik, I have left you a voicemail to discuss your order. We would be happy to replace this plant for the recipient! Please contact us at help@mcshan.com or 214-234-2481. Thank you!
Reviewed By:
Madison
Madison
Jun 5, 2019
Flowers not as pictured
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jun 5, 2019
Madison,
Thank you for your review, we appreciate your feedback. We would love to discuss with you how we can correct the arrangement. We've left a voicemail for you, so if you will call us back when you get a chance.
Thanks so much!
Stephanie
Thank you for your review, we appreciate your feedback. We would love to discuss with you how we can correct the arrangement. We've left a voicemail for you, so if you will call us back when you get a chance.
Thanks so much!
Stephanie
Reviewed By:
Jim brooks
Jim brooks
Jun 4, 2019
Not enough pink which i requested.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jun 4, 2019
Jim, I have left you a voicemail to discuss your order. Please contact us at help@mcshan.com or 214-324-2481. We appreciate your feedback and would like an opportunity to make this right for you!
Reviewed By:
Gayla
Gayla
Jun 1, 2019
This is not what we ordered While this is pretty, we gave detailed description of what we wanted, which was a contemporary arrangement. This looks like it is for a wedding or funeral. Very very disappointed. Even paid extra to have it delivered early
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jun 1, 2019
Gayla, Thank you so much for speaking with us. We are glad we were able to reach a fair resolution, thank you for your feedback!
Reviewed By:
Dena Hance
Dena Hance
May 29, 2019
I don't know why you ask me for feedback. You never respond to my concerns. Quit asking, please.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 29, 2019
Hi Dena,
We always appreciate feedback & would love to discuss your concerns further. We have tried to reach you by phone & have left you a voicemail. If you will contact us at your earliest convenience.
Thanks so much!
We always appreciate feedback & would love to discuss your concerns further. We have tried to reach you by phone & have left you a voicemail. If you will contact us at your earliest convenience.
Thanks so much!
Reviewed By:
Gaila
Gaila
May 28, 2019
I have ordered this arrangement before and it looked a lot better. Why is the white rose included? It's off and the arrangement is not symmetrical. Can the designer compare their arrangement to the advertised arrangement on the website???
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 28, 2019
Gaila, We apologize you are not pleased with the replacement. I have left you an email since we cannot get in contact over the phone. We want you to be pleased with your arrangement, please get in tou... More
Gaila, We apologize you are not pleased with the replacement. I have left you an email since we cannot get in contact over the phone. We want you to be pleased with your arrangement, please get in touch with us so we can discuss this order further. Help@mcshan.com or 214-324-2481 Thank you for your feedback!
Less
Less
Reviewed By:
Gaila
Gaila
May 28, 2019
Nothing like the picture on the website.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 28, 2019
Gaila, We have stopped delivery for this arrangement and will be having the designer re-design this for you. I have tried to contact to you on the numbers provided on your order, but both numbers you ... More
Gaila, We have stopped delivery for this arrangement and will be having the designer re-design this for you. I have tried to contact to you on the numbers provided on your order, but both numbers you cannot be reached at. PLease contact us so we can discuss your order and make sure we get this up to standards for you! Thanks! Help@mshan.com or 214-324-2481
Less
Less
Reviewed By:
N Anderson
N Anderson
May 20, 2019
was very disappointed the flowers wilted overnight
Reviewed By:
Pamela watts
Pamela watts
May 16, 2019
My son sent me this arrangement on monday for mothers day. The begonias started wilting yesterday and the little pink Rose s were wilted when I came in this morning. I think the arrangement should have lasted longer. I'm disappointed. Fyi
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 17, 2019
Pamela, I have left you a voicemail to discuss your order. Please contact us so we can schedule a replacement for the wilted flowers. Help@mcshan.com or 214-989-2784. Thank you!
Reviewed By:
Mary Beth Tudor
Mary Beth Tudor
May 16, 2019
Not what we ordered.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 17, 2019
Mary, we have sent you an email to discuss your order. Please contact us at help@mcshan.com or 214-324-2481. Thank you!
Reviewed By:
Monica
Monica
May 15, 2019
I don't like them, to plain.
Reviewed By:
Jeremy Bryden
Jeremy Bryden
May 14, 2019
You email every fucking day and want a review? The flowers sucked and were to expensive. Now fuck off and leave me alone. Email me again and I'll come down their and slap the shit out of you. Fuck off ass hats!
Reviewed By:
Kristine Diaz Talbot
Kristine Diaz Talbot
May 13, 2019
Not what the picture on line looked like online. There were more summer colors instead of the blue.
Reviewed By:
Carol parker
Carol parker
May 13, 2019
This order is not correct. This is supposed to be merely 2 dozen roses - one dozen yellow and one dozen orange or coral. This isn't supposed to be an arrangement. These roses will be placed on my sister-in-law's casket by each family member. Please correc
Reviewed By:
Debbie
Debbie
May 13, 2019
Disappointed in the size of this arrangement
Reviewed By:
Silvino
Silvino
May 10, 2019
Not even close to what I ordered very disappointed
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 10, 2019
Alma, Thank you so much for speaking with us. We are happy we could replace this arrangement for you. We appreciate your feedback!
Reviewed By:
Jan
Jan
May 10, 2019
Not what I paid for! We paid additional $40 for premium arrangement. requested additional roses be yellow. I see the standard arrangement without the pink roeses that are in the standard arrangement. I need refund for $40 for preimum nit sent!
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 11, 2019
Jan, We thank you for sharing your feedback with us. We apologize this was not delivered as ordered and we are so appreciative of you allowing us to send a replacement to your home today. Thank you!
Reviewed By:
Judy Mayes
Judy Mayes
May 10, 2019
There is supposed to be 6 roses. I only see 5 in the picture I was sent today.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 10, 2019
Judy, We design our arrangements to be seen from all angles. I can assure you there are 6 roses. If you are not satisfied with your arrangement, please feel free to contact us at help@mcshan.com or 214-324-2481. Thank you!
Reviewed By:
T N
T N
May 10, 2019
I'm extremely disappointed ☹️ and embarrassed for McShan's and myself!! My son said how HORRIBLE!! He asked me if we could replace them tomorrow! I've bought flowers at a gas station that was better than this ☹️! UNACCEPTABLE!!!
Reviewed By:
Anne Hill
Anne Hill
May 3, 2019
I am VERY upset to find out that kip and Cecelia Kernodle did not receive their arrangement!! I will be in touch with florist tomorrow!!! TERRIBLE! Does not deserve any stars for rating!
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 3, 2019
Anne, Thank you so much for talking with me. We sincerely apologize that the arrangement never reached Kip & Cecelia when it was left with their neighbor and their neighbor didn't get it back... More
Anne, Thank you so much for talking with me. We sincerely apologize that the arrangement never reached Kip & Cecelia when it was left with their neighbor and their neighbor didn't get it back to them as intended. We appreciate you giving us the opportunity to make this right and allowing us to send an arrangement to them. Thank you again for your feedback.
Less
Less
Reviewed By:
Judy Isbell
Judy Isbell
May 2, 2019
The flowers were not as large as previous arrangements. There are a couple of larger carnations but most are tiny miniature carnations. Usually we are very pleased with the arrangements, but not this time.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 2, 2019
Judy, I have left a message with your receptionist. Please get in contact with us so we can discuss your order, help@mcshan.com or 214-324-2481. Thank you!
