McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 70553 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
60,048
|
85.11% |
| 4 Star ★★★★☆ |
4,553
|
6.45% |
| 3 Star ★★★☆☆ |
2,387
|
3.38% |
| 2 Star ★★☆☆☆ |
1,503
|
2.13% |
| 1 Star ★☆☆☆☆ |
2,062
|
2.92% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Colt Terrell
Colt Terrell
Apr 5, 2019
First thing I would like to point out is I am a long time returning customer. These flowers were supposed to be for my fiancé's birthday. They were supposed to be delivered Thursday at 11 AM. Come to find out when I called yesterday evening and today tha
Reviewed By:
Noel Davis
Noel Davis
Mar 26, 2019
When I arrived Saturday morning to pick up the corsage and boutineer it wasn't ready, nor had it been made. I was limited on time and she made it very quickly. The corsage wouldn't fit and didn't even get used. I've used McShan for corsages and boutineers
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 26, 2019
Noel, I have left you a voicemail for you to call me back so we can discuss your order. Please contact us at 214-324-2481 so we can discuss your order. Thank you!
Reviewed By:
Sheree Porter
Sheree Porter
Mar 24, 2019
Not at all what I invisioned, especially for the price. I was told that the additional balloons would over power the flowers. However, the flowers were so small and faint, I should have ordered a dozen balloons to bring life to the dead arrangement. No
Reviewed By:
Kelly Thomas
Kelly Thomas
Mar 22, 2019
Very disappointed... Not worth $98
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 22, 2019
Kelly, Thank you for speaking with me. Please feel free to contact us if there is anything we can assist you with. Thank you!
Reviewed By:
Ron W
Ron W
Mar 22, 2019
I'm extremely disappointed! Flowers delivered after 4pm which is when my wife leaves for the day. She works from home the following day so it wasn't even like it was a good surprise for the next morning. She found out about the flowers from a co-workers t
Reviewed By:
Sophia Graham
Sophia Graham
Mar 21, 2019
This is the wrong plant
Reviewed By:
Jill Talman
Jill Talman
Mar 20, 2019
I ordered a succulents arrangement and this is not even close to that.
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Mar 20, 2019
Good Afternoon, Jill. We apologize for this mixup and have tried reaching out to you this afternoon. We did leave a message and will wait to hear back from you so we may get this corrected as soon as possible.
Reviewed By:
Brooke
Brooke
Mar 20, 2019
This arrangement I feel was done poorly. The flower arrangement size was smaller than we usually get and the flowers looked very dead.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 20, 2019
Brooke,
Thank you for your feedback & we apologize that this arrangement didn't meet expectations of previous orders. We have left you a voicemail to discuss a resolution. If we can assist you further, let us know!
Thanks so much!
Thank you for your feedback & we apologize that this arrangement didn't meet expectations of previous orders. We have left you a voicemail to discuss a resolution. If we can assist you further, let us know!
Thanks so much!
Reviewed By:
Bill Persinger
Bill Persinger
Mar 20, 2019
Not what I order and took three weeks?? I received conformation this was delivered weeks ago!! Not Happy!!
Reviewed By:
KT
KT
Mar 15, 2019
I ordered the Perfect Day Bouquet and this does not look anything like what was pictured on the FTD website. I also upgraded my order - which this does not look like it was upgraded. The bouquet I ordered had pretty pink roses, wispy greens - etc. this
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 15, 2019
Kimela, Thank you so much for speaking to us. We are happy we could get this fixed for you! We appreciate your feedback and look forward to hearing from you soon!
Reviewed By:
Sabrina Carter
Sabrina Carter
Mar 12, 2019
The flowers don't even look close to what we see online. We even upgraded to premium order and doesn't look like there are more flowers. The bear looks pitful wrapped up. I asked coworkers their opinion and they said this order looks sad and gloomy
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 12, 2019
Sabrina, I have left you a voicemail. We would like to talk with you so we can see what we can do to help fix this issue. Thank you!
Reviewed By:
Roslyn
Roslyn
Mar 8, 2019
Please don't send this as alternate again.
Reviewed By:
Kimberly Raap
Kimberly Raap
Mar 8, 2019
Very Disappointed! Not as colorful as the photo. Where is the orange lily? Arrangement seems very sparse.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 8, 2019
Kimberly, That you so much for speaking with us earlier. We are so happy we were able to fix this for you!
Reviewed By:
Mario Rodriguez
Mario Rodriguez
Mar 8, 2019
They Don't look Pink !!
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 8, 2019
Mario, Thank you for speaking with us. Glad we could get this fixed for you!
Reviewed By:
Teresa T.
Teresa T.
Mar 5, 2019
For $124.49, this was a bit too small, and the bow was tacky. I went to the funeral and was VERY disappointed. I doubt I will be using your services in the future.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 14, 2019
Teresa, I have left you a voicemail so we can discuss your order. Please contact us at help@mcshan.com or 214-324-2481. Thank you!
Reviewed By:
Cathy
Cathy
Mar 2, 2019
I chose this arrangement without having seen it online. The vase does not appeal to me at all. I am sure it is attractive to others, but I do not like it.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 14, 2019
Cathy, please get in touch with us so we can discuss your order help@mcshan.com or 214-324-2481 Thank you!
Reviewed By:
Alicia
Alicia
Mar 1, 2019
This does not resemble the picture off the website that we initially requested to order. The flowers seem the same in this picture, but the vase is completely different
Reviewed By:
Gaila
Gaila
Feb 28, 2019
It looks very small and I ordered the deluxe.
Reviewed By:
Sam George
Sam George
Feb 28, 2019
I have been ordering flowers from you for years and you always deliver an exceptional product. HOWEVER, this time was the exception. I paid $200 for roses AND Stargazer lilies. As evidence by the picture only 1 lily was in partial bloom.There was very lit
Reviewed By:
Corey young
Corey young
Feb 20, 2019
This picture doesn't look near as full as what is advertised online. This was $100 worth of flowers!!!!
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 20, 2019
Corey,
Thank you for your feedback! We have taken the arrangement back to the designer to redo & we will send you another picture. If we can assist you further, let us know!
Thank you!
Thank you for your feedback! We have taken the arrangement back to the designer to redo & we will send you another picture. If we can assist you further, let us know!
Thank you!
Reviewed By:
Doug
Doug
Feb 19, 2019
Very dissatisfied. There wasn't a picture of what I was sending. I thought it was going to be taller. I believe I have order several times before, from this location. This time and the time before the order did not get there is a timely manner. Either, Sh
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 25, 2019
Doug, we sincerely apologize we couldn't make delivery earlier. Please contact us if there is anything we can do to assist you further help@mcshan.com or 214-324-2481
Reviewed By:
Randy R Zoeller
Randy R Zoeller
Feb 18, 2019
For the second time in many years of ordering special roses For different occasions for my wife, these were a disappointment
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 25, 2019
Randy, we have sent you an email to discuss your order. Please contact us so we can make this right, help@mcshan.com or 214-324-2481
Reviewed By:
Tony
Tony
Feb 18, 2019
Should have been 0. Never delivered!
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 25, 2019
Tony, we apologize the flowers did not reach your Wife as ordered. We are glad we were able to get in touch with you to make this right. Thank you!
Reviewed By:
Jacob Starkey / Ida Santoy
Jacob Starkey / Ida Santoy
Feb 18, 2019
Flowers didn't arrive until the day after Valentine's day. I paid a heavy premium to have the flower's delivered at the florist convenience. Nothing better than being empty handed on Valentine's day!
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 25, 2019
Jacob, we are so sorry we missed delivery. We are working on ways to improve this and hope you can try us again! Thank you for your feedback!
Reviewed By:
Gary Cozart
Gary Cozart
Feb 18, 2019
Very disappointed. The roses were nice but the little purple flowers never opened. They were the highlight to the roses and the reason I bought this arrangement. Compare the picture above to the arrangement I took a picture of in your shop and they do n
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 25, 2019
Gary, we are so sorry you were not pleased with the roses. Thank you for giving us the opportunity to make this right!
