McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 71409 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
60,836
|
85.19% |
| 4 Star ★★★★☆ |
4,584
|
6.42% |
| 3 Star ★★★☆☆ |
2,400
|
3.36% |
| 2 Star ★★☆☆☆ |
1,515
|
2.12% |
| 1 Star ★☆☆☆☆ |
2,074
|
2.90% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Henry Glospie
Henry Glospie
Apr 29, 2019
Delivery was late. Was to be delivered before 3 pm.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 30, 2019
Henry, we have left you a voicemail to discuss your order. Please get in touch with us at your earliest convenience, help@mcshan.com or 214-324-2481. Thank you!
Reviewed By:
Teresa Ramirez
Teresa Ramirez
Apr 28, 2019
Didn't look nothing like the picture. Very disappointed
Reviewed By:
Alicia
Alicia
Apr 26, 2019
I specifically asked no carnations and no daisies
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 26, 2019
Alicia, Thank you so much for speaking with us. We took the arrangements back to the designer and had the carnations and daisies pulled and replaced with spray roses. Thank you!!
Reviewed By:
Craig McPhail
Craig McPhail
Apr 23, 2019
Was told arrangement would arrive by a certain time did not happen. Receive the following day
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 23, 2019
Craig, I have left you a voicemail to discuss your order. We apologize we did not fulfill what was expected of us, so we are refunding the charges for this order. Thank you for your feedback and we look forward to hearing from you soon!
Reviewed By:
Mary Green
Mary Green
Apr 18, 2019
This looks very small and not as full as pictured on your website. Very disappointed and am usually very satisfied with my previous orders. Decorations not worth the $10 upgrade! The sales clerk could not tell me the size of the container either! Sorry!
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 19, 2019
Mary, I have left you a voicemail to discuss your order. Please contact us at help@mcshan.com or 214-324-2481 Thank you!
Reviewed By:
Nathan Wood
Nathan Wood
Apr 17, 2019
I purchased the Designers choice, Premium (+$20) and it doesn't appear much was added. I of course cant tell much by the photo but expected more. Also applied a $$$ credit to the bouquet. Hopefully it looks better in person when delivered... FYI - my l
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 17, 2019
Nathan, Thank you so much for speaking with me. Please let us know if there is anything we could do to further assist you!
Reviewed By:
Ronald Chaddock
Ronald Chaddock
Apr 17, 2019
I am not please with the appearance of this arrangement. I do not want it delivered this way.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 17, 2019
Thank you so much for speaking with us earlier, if we can assist you further please let us know!
Reviewed By:
Alyssa Lowe
Alyssa Lowe
Apr 15, 2019
I specially asked repeatedly for NO MAROON that red would resemble crimson better than maroon. Maroon is very offensive to OU alumni. The deceased was die hard OU alumni. We are completely embarrassed and upset that this sent with his fraternity brothers
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 15, 2019
Alyssa, I have left you a voicemail so we can discuss your order. Please contact us at help@mcshan.com or 214-324-2481. Thank you!
Reviewed By:
Roberto villanueva
Roberto villanueva
Apr 14, 2019
Am not impressed with the product. The tulips do not look colorful Please resend like the photograph
Reviewed By:
Homero
Homero
Apr 13, 2019
Look at the gab at the bottom of the arrangement. The blue flowers and white looked really bad the arrangement was just thrown with out any thought. Really disappointed this was for my Dad a Veteran of WWII
Reviewed By:
G. Dean
G. Dean
Apr 12, 2019
Not the qualitative presentation I am accustomed to from McShan. I requested a white or green bow. While I only had $60 to spend for this order, I expected more presence (a more grand presentation) since this was a delivery in Dallas. For this order, I
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 15, 2019
Gwendolyn, thank you so much for speaking with me, I am happy we were able to make this right!
Reviewed By:
Anita
Anita
Apr 5, 2019
Previous orders were more impressive.....kinda disappointed with this one.
Reviewed By:
Colt Terrell
Colt Terrell
Apr 5, 2019
First thing I would like to point out is I am a long time returning customer. These flowers were supposed to be for my fiancé's birthday. They were supposed to be delivered Thursday at 11 AM. Come to find out when I called yesterday evening and today tha
Reviewed By:
Noel Davis
Noel Davis
Mar 26, 2019
When I arrived Saturday morning to pick up the corsage and boutineer it wasn't ready, nor had it been made. I was limited on time and she made it very quickly. The corsage wouldn't fit and didn't even get used. I've used McShan for corsages and boutineers
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 26, 2019
Noel, I have left you a voicemail for you to call me back so we can discuss your order. Please contact us at 214-324-2481 so we can discuss your order. Thank you!
Reviewed By:
Sheree Porter
Sheree Porter
Mar 24, 2019
Not at all what I invisioned, especially for the price. I was told that the additional balloons would over power the flowers. However, the flowers were so small and faint, I should have ordered a dozen balloons to bring life to the dead arrangement. No
Reviewed By:
Kelly Thomas
Kelly Thomas
Mar 22, 2019
Very disappointed... Not worth $98
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 22, 2019
Kelly, Thank you for speaking with me. Please feel free to contact us if there is anything we can assist you with. Thank you!
Reviewed By:
Ron W
Ron W
Mar 22, 2019
I'm extremely disappointed! Flowers delivered after 4pm which is when my wife leaves for the day. She works from home the following day so it wasn't even like it was a good surprise for the next morning. She found out about the flowers from a co-workers t
Reviewed By:
Sophia Graham
Sophia Graham
Mar 21, 2019
This is the wrong plant
Reviewed By:
Jill Talman
Jill Talman
Mar 20, 2019
I ordered a succulents arrangement and this is not even close to that.
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Mar 20, 2019
Good Afternoon, Jill. We apologize for this mixup and have tried reaching out to you this afternoon. We did leave a message and will wait to hear back from you so we may get this corrected as soon as possible.
Reviewed By:
Brooke
Brooke
Mar 20, 2019
This arrangement I feel was done poorly. The flower arrangement size was smaller than we usually get and the flowers looked very dead.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 20, 2019
Brooke,
Thank you for your feedback & we apologize that this arrangement didn't meet expectations of previous orders. We have left you a voicemail to discuss a resolution. If we can assist you further, let us know!
Thanks so much!
Thank you for your feedback & we apologize that this arrangement didn't meet expectations of previous orders. We have left you a voicemail to discuss a resolution. If we can assist you further, let us know!
Thanks so much!
Reviewed By:
Bill Persinger
Bill Persinger
Mar 20, 2019
Not what I order and took three weeks?? I received conformation this was delivered weeks ago!! Not Happy!!
Reviewed By:
KT
KT
Mar 15, 2019
I ordered the Perfect Day Bouquet and this does not look anything like what was pictured on the FTD website. I also upgraded my order - which this does not look like it was upgraded. The bouquet I ordered had pretty pink roses, wispy greens - etc. this
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 15, 2019
Kimela, Thank you so much for speaking to us. We are happy we could get this fixed for you! We appreciate your feedback and look forward to hearing from you soon!
Reviewed By:
Sabrina Carter
Sabrina Carter
Mar 12, 2019
The flowers don't even look close to what we see online. We even upgraded to premium order and doesn't look like there are more flowers. The bear looks pitful wrapped up. I asked coworkers their opinion and they said this order looks sad and gloomy
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 12, 2019
Sabrina, I have left you a voicemail. We would like to talk with you so we can see what we can do to help fix this issue. Thank you!
Reviewed By:
Roslyn
Roslyn
Mar 8, 2019
Please don't send this as alternate again.
Reviewed By:
Kimberly Raap
Kimberly Raap
Mar 8, 2019
Very Disappointed! Not as colorful as the photo. Where is the orange lily? Arrangement seems very sparse.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 8, 2019
Kimberly, That you so much for speaking with us earlier. We are so happy we were able to fix this for you!
