McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

Like us on Facebook.
Please help us grow by giving us a Facebook share.
Total reviews: 71410 reviews | Star Rating: 4.69
5 Star ★★★★★
 
 
60,837
 85.19%
4 Star ★★★★☆
 
 
4,584
 6.42%
3 Star ★★★☆☆
 
 
2,400
 3.36%
2 Star ★★☆☆☆
 
 
1,515
 2.12%
1 Star ★☆☆☆☆
 
 
2,074
 2.90%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 1 star reviews. Show all reviews

★★★★★
Reviewed By:
Mario Rodriguez
Mar 8, 2019
They Don't look Pink !!
Responded To By:
Customer Service / C.S.
Mar 8, 2019
Mario, Thank you for speaking with us. Glad we could get this fixed for you!
★★★★★
Reviewed By:
Teresa T.
Mar 5, 2019
For $124.49, this was a bit too small, and the bow was tacky. I went to the funeral and was VERY disappointed. I doubt I will be using your services in the future.
Responded To By:
Customer Service / C.S.
Mar 14, 2019
Teresa, I have left you a voicemail so we can discuss your order. Please contact us at help@mcshan.com or 214-324-2481. Thank you!
★★★★★
Reviewed By:
Cathy
Mar 2, 2019
I chose this arrangement without having seen it online. The vase does not appeal to me at all. I am sure it is attractive to others, but I do not like it.
Responded To By:
Customer Service / C.S.
Mar 14, 2019
Cathy, please get in touch with us so we can discuss your order help@mcshan.com or 214-324-2481 Thank you!
★★★★★
Reviewed By:
Alicia
Mar 1, 2019
This does not resemble the picture off the website that we initially requested to order. The flowers seem the same in this picture, but the vase is completely different
★★★★★
Reviewed By:
Gaila
Feb 28, 2019
It looks very small and I ordered the deluxe.
★★★★★
Reviewed By:
Sam George
Feb 28, 2019
I have been ordering flowers from you for years and you always deliver an exceptional product. HOWEVER, this time was the exception. I paid $200 for roses AND Stargazer lilies. As evidence by the picture only 1 lily was in partial bloom.There was very lit
★★★★★
Reviewed By:
Corey young
Feb 20, 2019
This picture doesn't look near as full as what is advertised online. This was $100 worth of flowers!!!!
Responded To By:
Customer Service / C.S.
Feb 20, 2019
Corey,
Thank you for your feedback! We have taken the arrangement back to the designer to redo & we will send you another picture. If we can assist you further, let us know!
Thank you!
★★★★★
Reviewed By:
Doug
Feb 19, 2019
Very dissatisfied. There wasn't a picture of what I was sending. I thought it was going to be taller. I believe I have order several times before, from this location. This time and the time before the order did not get there is a timely manner. Either, Sh
Responded To By:
Customer Service / C.S.
Feb 25, 2019
Doug, we sincerely apologize we couldn't make delivery earlier. Please contact us if there is anything we can do to assist you further help@mcshan.com or 214-324-2481
★★★★★
Reviewed By:
Randy R Zoeller
Feb 18, 2019
For the second time in many years of ordering special roses For different occasions for my wife, these were a disappointment
Responded To By:
Customer Service / C.S.
Feb 25, 2019
Randy, we have sent you an email to discuss your order. Please contact us so we can make this right, help@mcshan.com or 214-324-2481
★★★★★
Reviewed By:
Tony
Feb 18, 2019
Should have been 0. Never delivered!
Responded To By:
Customer Service / C.S.
Feb 25, 2019
Tony, we apologize the flowers did not reach your Wife as ordered. We are glad we were able to get in touch with you to make this right. Thank you!
★★★★★
Reviewed By:
Jacob Starkey / Ida Santoy
Feb 18, 2019
Flowers didn't arrive until the day after Valentine's day. I paid a heavy premium to have the flower's delivered at the florist convenience. Nothing better than being empty handed on Valentine's day!
Responded To By:
Customer Service / C.S.
Feb 25, 2019
Jacob, we are so sorry we missed delivery. We are working on ways to improve this and hope you can try us again! Thank you for your feedback!
★★★★★
Reviewed By:
Gary Cozart
Feb 18, 2019
Very disappointed. The roses were nice but the little purple flowers never opened. They were the highlight to the roses and the reason I bought this arrangement. Compare the picture above to the arrangement I took a picture of in your shop and they do n
Responded To By:
Customer Service / C.S.
Feb 25, 2019
Gary, we are so sorry you were not pleased with the roses. Thank you for giving us the opportunity to make this right!
★★★★★
Reviewed By:
Deacon
Feb 18, 2019
Scheduled delivery for Valentine's Day did not happen. Failed to deliver the following day as well, so I cancelled the order.
Responded To By:
Customer Service / C.S.
Feb 25, 2019
We are so sorry your order did not reach the recipient on Valentine's Day as ordered. We are working on ways to improve, we appreciate your feedback!
★★★★★
Reviewed By:
Don Bagwell
Feb 18, 2019
Very disappointed, ordered the premium, petals were wilted and order arrived after recipient left work. First time we have not been pleased with McShan.
Responded To By:
Customer Service / C.S.
Feb 25, 2019
Don, we apologize for the lack of freshness of the roses. Please contact us if there is anything we can do to make this right, help@mcshan.com or 214-324-2481 Thanks!
★★★★★
Reviewed By:
Mcintyre
Feb 17, 2019
This was nothing like the one I ordered!! Poor excuse of 96 spent!
Responded To By:
Customer Service / C.S.
Feb 25, 2019
Cosina, Please contact us so we can discuss this further, help@mcshan.com or 214-324-2481. Thank you, we appreciate your feedback!
★★★★★
Reviewed By:
Kris Cumnock
Feb 17, 2019
Flowers weren't delivered until almost 5:00pm. Person answering phone was extremely rude and not helpful during the two calls I placed. One rose was 6 inches higher than the others, while another rose has a 2 inch stem and was just stuck in the arrangem
Responded To By:
Customer Service / C.S.
Feb 25, 2019
Kris, We apologize for the late delivery. We are working on ways to improve the delivery process for Valentine's Day. Thank you for your feedback!
★★★★★
Reviewed By:
Fernando Gutierrez
Feb 17, 2019
I have nordin 7 years buying flowers from U And on this order only because I was crossing from your store, I stop I find out that you don't delivery my flowers
Responded To By:
Customer Service / C.S.
Feb 25, 2019
Fernando, According to the order you placed, you wanted to pick this up at the store. We apologize for the mixup. Thank you for your feedback!
★★★★★
Reviewed By:
Blake Scoggins
Feb 17, 2019
Never again will I order from McShan. 2 day late!!!
Responded To By:
Customer Service / C.S.
Feb 25, 2019
Blake, We sincerely apologize for the missed delivery. We are working on ways to improve our delivery process on Valentine's Day. We would love to discuss this further, help@mcshan.com or 214-324-2481.
★★★★★
Reviewed By:
Kaine Buckmeyer
Feb 17, 2019
I've been a long time customer and even have an account set up, this years experience was horrible. The guy that deliverd the flowers told our receptionist that he forgot the chocolates and he would be back to give them to my wife, and they set there and
Responded To By:
Customer Service / C.S.
Feb 25, 2019
Kaine, We sincerely apologize for this issue. We are working on ways to improve, we appreciate your feedback and hope you will give us a chance to make this right help@mcshan.com or 214-324-2481. Thank you!
★★★★★
Reviewed By:
Jerry mills
Feb 17, 2019
Very very disappointed. Never arrived. I've used you for many years But you really messed up this time even after two telephone calls.
Responded To By:
Customer Service / C.S.
Feb 25, 2019
Jerry, we sincerely apologize we could not get the roses delivered by 6pm as requested. We hope you will give us another chance to make this right. Thank you for your feedback!
★★★★★
Reviewed By:
art
Feb 17, 2019
They screwed my order to send flowers on valentine's day by sending it also on Feb. 1. I was trying to order ahead. i won't do that again with them.
Responded To By:
Customer Service / C.S.
Feb 25, 2019
Art, We apologize for this misunderstanding. We were happy we were able to get these to the recipient on the correct day! Thank you!
★★★★★
Reviewed By:
Bob Bosworth
Feb 16, 2019
Flowers were not arranged. They were stuck in s vase with random greenery. The yellow buds were pretty but they never opened.
Responded To By:
Customer Service / C.S.
Feb 25, 2019
Bob, We sincerely apologize that you were not happy with the design, if there is anything we can do to help resolve this issue, please do not hesitate to contact us help@mcshan.com or 214-324-2481. Thank you, we appreciate your feedback!
★★★★★
Reviewed By:
Chris Borman
Feb 16, 2019
The flowers were nice, but after two days they were already starting to show significant wilting. I'm not thrilled that I paid $100 for an arrangement that lasted two or three days. I bought flowers 4 days earlier at Sam's Club for my daughter, and they l
Responded To By:
Customer Service / C.S.
Feb 25, 2019
Chris, We are so sorry to hear your arrangement did not last long as we would've wanted. Please contact us if there is anything we can do to assist you further, help@mcshan.com or 214-324-2481. Thank you!
★★★★★
Reviewed By:
Charles Miller
Feb 16, 2019
VERY disappointed. Gave instructions to leave in front porch if no one answered the door. Instead they delivered the flowers to a neighbor. The neighbor refused to give them to intended recipient. I wasted over $250. I will NEVER use McShan's again!
Responded To By:
Customer Service / C.S.
Feb 25, 2019
Charles, It was a pleasure speaking with you. We are so happy we were able to make this right. Thank you so much!
★★★★★
Reviewed By:
Michael Tolle
Feb 15, 2019
You did not deliver them yesterday! And you owe me a refund, as well as an apology!
Responded To By:
Customer Service / C.S.
Feb 25, 2019
Michael, We sincerely apologize for the missed delivery. We are happy we were able to get in touch with you and make this right. Thank you again!
Previous   Next