McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

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Total reviews: 70554 reviews | Star Rating: 4.69
5 Star ★★★★★
 
 
60,049
 85.11%
4 Star ★★★★☆
 
 
4,553
 6.45%
3 Star ★★★☆☆
 
 
2,387
 3.38%
2 Star ★★☆☆☆
 
 
1,503
 2.13%
1 Star ★☆☆☆☆
 
 
2,062
 2.92%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 1 star reviews. Show all reviews

★★★★★
Reviewed By:
Deacon
Feb 18, 2019
Scheduled delivery for Valentine's Day did not happen. Failed to deliver the following day as well, so I cancelled the order.
Responded To By:
Customer Service / C.S.
Feb 25, 2019
We are so sorry your order did not reach the recipient on Valentine's Day as ordered. We are working on ways to improve, we appreciate your feedback!
★★★★★
Reviewed By:
Don Bagwell
Feb 18, 2019
Very disappointed, ordered the premium, petals were wilted and order arrived after recipient left work. First time we have not been pleased with McShan.
Responded To By:
Customer Service / C.S.
Feb 25, 2019
Don, we apologize for the lack of freshness of the roses. Please contact us if there is anything we can do to make this right, help@mcshan.com or 214-324-2481 Thanks!
★★★★★
Reviewed By:
Mcintyre
Feb 17, 2019
This was nothing like the one I ordered!! Poor excuse of 96 spent!
Responded To By:
Customer Service / C.S.
Feb 25, 2019
Cosina, Please contact us so we can discuss this further, help@mcshan.com or 214-324-2481. Thank you, we appreciate your feedback!
★★★★★
Reviewed By:
Kris Cumnock
Feb 17, 2019
Flowers weren't delivered until almost 5:00pm. Person answering phone was extremely rude and not helpful during the two calls I placed. One rose was 6 inches higher than the others, while another rose has a 2 inch stem and was just stuck in the arrangem
Responded To By:
Customer Service / C.S.
Feb 25, 2019
Kris, We apologize for the late delivery. We are working on ways to improve the delivery process for Valentine's Day. Thank you for your feedback!
★★★★★
Reviewed By:
Fernando Gutierrez
Feb 17, 2019
I have nordin 7 years buying flowers from U And on this order only because I was crossing from your store, I stop I find out that you don't delivery my flowers
Responded To By:
Customer Service / C.S.
Feb 25, 2019
Fernando, According to the order you placed, you wanted to pick this up at the store. We apologize for the mixup. Thank you for your feedback!
★★★★★
Reviewed By:
Blake Scoggins
Feb 17, 2019
Never again will I order from McShan. 2 day late!!!
Responded To By:
Customer Service / C.S.
Feb 25, 2019
Blake, We sincerely apologize for the missed delivery. We are working on ways to improve our delivery process on Valentine's Day. We would love to discuss this further, help@mcshan.com or 214-324-2481.
★★★★★
Reviewed By:
Kaine Buckmeyer
Feb 17, 2019
I've been a long time customer and even have an account set up, this years experience was horrible. The guy that deliverd the flowers told our receptionist that he forgot the chocolates and he would be back to give them to my wife, and they set there and
Responded To By:
Customer Service / C.S.
Feb 25, 2019
Kaine, We sincerely apologize for this issue. We are working on ways to improve, we appreciate your feedback and hope you will give us a chance to make this right help@mcshan.com or 214-324-2481. Thank you!
★★★★★
Reviewed By:
Jerry mills
Feb 17, 2019
Very very disappointed. Never arrived. I've used you for many years But you really messed up this time even after two telephone calls.
Responded To By:
Customer Service / C.S.
Feb 25, 2019
Jerry, we sincerely apologize we could not get the roses delivered by 6pm as requested. We hope you will give us another chance to make this right. Thank you for your feedback!
★★★★★
Reviewed By:
art
Feb 17, 2019
They screwed my order to send flowers on valentine's day by sending it also on Feb. 1. I was trying to order ahead. i won't do that again with them.
Responded To By:
Customer Service / C.S.
Feb 25, 2019
Art, We apologize for this misunderstanding. We were happy we were able to get these to the recipient on the correct day! Thank you!
★★★★★
Reviewed By:
Bob Bosworth
Feb 16, 2019
Flowers were not arranged. They were stuck in s vase with random greenery. The yellow buds were pretty but they never opened.
Responded To By:
Customer Service / C.S.
Feb 25, 2019
Bob, We sincerely apologize that you were not happy with the design, if there is anything we can do to help resolve this issue, please do not hesitate to contact us help@mcshan.com or 214-324-2481. Thank you, we appreciate your feedback!
★★★★★
Reviewed By:
Chris Borman
Feb 16, 2019
The flowers were nice, but after two days they were already starting to show significant wilting. I'm not thrilled that I paid $100 for an arrangement that lasted two or three days. I bought flowers 4 days earlier at Sam's Club for my daughter, and they l
Responded To By:
Customer Service / C.S.
Feb 25, 2019
Chris, We are so sorry to hear your arrangement did not last long as we would've wanted. Please contact us if there is anything we can do to assist you further, help@mcshan.com or 214-324-2481. Thank you!
★★★★★
Reviewed By:
Charles Miller
Feb 16, 2019
VERY disappointed. Gave instructions to leave in front porch if no one answered the door. Instead they delivered the flowers to a neighbor. The neighbor refused to give them to intended recipient. I wasted over $250. I will NEVER use McShan's again!
Responded To By:
Customer Service / C.S.
Feb 25, 2019
Charles, It was a pleasure speaking with you. We are so happy we were able to make this right. Thank you so much!
★★★★★
Reviewed By:
Michael Tolle
Feb 15, 2019
You did not deliver them yesterday! And you owe me a refund, as well as an apology!
Responded To By:
Customer Service / C.S.
Feb 25, 2019
Michael, We sincerely apologize for the missed delivery. We are happy we were able to get in touch with you and make this right. Thank you again!
★★★★★
Reviewed By:
Ammie Bell
Feb 15, 2019
My husband sent me a picture of these beautiful flowers that were supposed to arrive on 2/13/19. They never arrived... He messaged you on 2/13/19 letting you know they never arrived and thought that the flowers would be a priority the next day since the
Responded To By:
Customer Service / C.S.
Feb 26, 2019
Ammie, We sincerely apologize for this issue. We were glad we were able to make things right. If there is anything we can do to assist you further, please contact us at help@mcshan.com or 214-324-2481. Thank you!
★★★★★
Reviewed By:
T. Smiley
Feb 15, 2019
Unfortunately the picture is all we got to see. Totally blew it on delivering in a timely manner. Who wants flowers delivered to a business after 5P. The office was closed and everyone gone...Ruined the day! I was a first time customer and a last time cus
Responded To By:
Customer Service / C.S.
Feb 26, 2019
Tim, Thank you so much for speaking with us. We sincerely apologize for the late delivery. I am glad we were able to make this right. If there is anything we can do to assist you further, please contact us at help@mcshan.com or 214-324-2481. Thank you!
★★★★★
Reviewed By:
James Simpson
Feb 15, 2019
My name is Sarah Simpson.. For the first Valenti es Day, in 42 years of marriage, my wife did receive red roses from me on this day. This arrangement was NOT delivered and this is not acceptable. I will not fund service NOT rendered. Refund is expected.
Responded To By:
Customer Service / C.S.
Feb 26, 2019
Sarah, We apologize that your roses did not arrive to you. I am happy were were able to make things right. If there is anything we can do to assist you further, please contact us at help@mcshan.com or 214-324-2481. Thank you!
★★★★★
Reviewed By:
Ed
Feb 15, 2019
The flowers never arrived. What happened?
Responded To By:
Customer Service / C.S.
Feb 26, 2019
Ed, We sincerely apologize your order did not reach the recipient as ordered. We are happy we were able to make this right. If there is anything we can do to assist you further, please contact us at help@mcshan.com or 214-324-2481. Thank you!
★★★★★
Reviewed By:
Alleanor Weaver
Feb 15, 2019
I am unable to rate the flowers; because, we did not receive the arrangement. I tried to contact the store and was unable to speak to anyone. Right now, I am very unhappy
★★★★★
Reviewed By:
Wayne chandler
Feb 15, 2019
The flowers were never delivered to my wife. It's now 6:34 pm and she doesn't have the flowers.
★★★★★
Reviewed By:
Gary Denault
Feb 15, 2019
I Placed my order on Feb 7th and here is it, after 6:00 PM and they didn't deliver. I want my money back. And they can't say they tried, and no one was home, I have reviewed my camera for the day. Hard to go home and have the wife look at me li
★★★★★
Reviewed By:
Harold Brown
Feb 15, 2019
They didnt even deliver them on Valentin day
★★★★★
Reviewed By:
Mike santa maria
Feb 15, 2019
Flowers never have shown up today... terrible.
★★★★★
Reviewed By:
WANT A REFUND
Feb 14, 2019
THE FLOWERS WERE NEVER DELIVERED. MY WIFE DID NOT RECEIVE THEM AND THERE WAS NO RECORD OF DELIVERY BASED ON OUR RING DOORBELL CAMERA. THE DELIVERY WAS SCHEDULED FOR 2/14 AND NOW YOU ARE CLOSED.
★★★★★
Reviewed By:
Ed Markwardt
Feb 14, 2019
The flowers never arrived. I need a refund.
★★★★★
Reviewed By:
Unhappy
Feb 14, 2019
My flowers were not delivered as promised. I had to cancel the order late in the day when I was told it would be delivered on Valentines Day
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