McShan Florist, Dallas, TX - Customer Flower Reviews
Like us on Facebook.
Total reviews: 71411 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
60,838
|
85.19% |
| 4 Star ★★★★☆ |
4,584
|
6.42% |
| 3 Star ★★★☆☆ |
2,400
|
3.36% |
| 2 Star ★★☆☆☆ |
1,515
|
2.12% |
| 1 Star ★☆☆☆☆ |
2,074
|
2.90% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Brad
Brad
Feb 13, 2019
Much worse than what the standard package showed on-line and I paid extra to get the deluxe package. In addition, I requested morning delivery and it's 3:15 PM and hasn't been delivered.
Reviewed By:
Ron R
Ron R
Feb 13, 2019
Flowers were wilted at edges, brown and not quite as pictured
Reviewed By:
Lynnette Huggard
Lynnette Huggard
Feb 12, 2019
I placed two orders. One for $50 and one for $70. This is the one for $70 and in my opinion the one for $50 looks so much better. I had this one re-done and am still not 100% pleased. Maybe the other designer does better work. The flowers in the $50 arran
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 16, 2019
Lynnette, Thank you for speaking with us. We are so happy we were able to get this right for you and that you loved the new arrangement we made to replace this one.
Reviewed By:
Keith Ashley
Keith Ashley
Feb 12, 2019
Can we add a bunch of white Hydrangeas?
Reviewed By:
Florence Hawkins-Criss
Florence Hawkins-Criss
Feb 8, 2019
This is awful. I am forced to go purchase flowers to add to it. Embraced to have my name attached to it.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 8, 2019
Thank you for speaking with us earlier & giving us the opportunity to make this right, so happy you like the replacement. If we can assist you further, let us know!
Thank you!
Thank you!
Reviewed By:
Susan Yarbrough
Susan Yarbrough
Feb 7, 2019
The flowers were delivered on Monday and were absolutely beautiful, you would expect nothing less when using McShan Florist. My sister-in-law called me today and sent a photo showing how the arrangement had wilted and stating it looked awful. For the amou
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 7, 2019
Susan, I have left you a voice mail. I'm hoping you can get in contact with me as soon as possible so we can replace this for you. Thank you!
Reviewed By:
Linda Grimes
Linda Grimes
Feb 4, 2019
Very sparse . Not impressed.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 4, 2019
Linda, Thank you so much for speaking with me earlier and giving us an opportunity to remake this arrangement to make this right! We appreciate your feedback!
Reviewed By:
For Raymond Dube Service
For Raymond Dube Service
Jan 31, 2019
These flowers arrived looking wilted and old, this didn't look good coming from our company showing respect to the deceased at the funeral services. We've always given McShan highest reviews but this one didn't follow up to your standards. Sorry was dis
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jan 31, 2019
Linda, Thank you for speaking with me earlier. We appreciate your feedback!
Reviewed By:
Barbara Jean Lauratis
Barbara Jean Lauratis
Jan 29, 2019
They were not good at all. Notv what I ordered. I am sooo disappointed. The bouquet was even worse!!
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jan 29, 2019
Barbara, Thank you for speaking with us. We look forward to hearing from yuo soon to discuss this issue further.
Reviewed By:
Karen Carney
Karen Carney
Jan 29, 2019
I ordered this arrangement online. Thank goodness for the photo! I realized that the arrangement only had 1 orchid, when in fact in included 3. I had ordered the same arrangement the day before by phone. It was perfect. It made me leary of ordering on lin
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 2, 2019
Karen, I am glad we were able to reach you and fix this for you. We hope you enjoyed the arrangement!
Reviewed By:
Karen Biles
Karen Biles
Jan 28, 2019
I am very disappointed in this arrangement. First, it was delivered too late for the service on Saturday. the original picture I received looked much fuller. Was this a remake, and not as full? or is this the original and some things had to be pulled o
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jan 28, 2019
Karen, Thank you for speaking with us. We are having this remade and sent out for delivery this afternoon.
Reviewed By:
Julie R
Julie R
Jan 25, 2019
Normally I would say they look great but they look as tho they are missing something 🤔
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jan 25, 2019
Julie, Thank you so much for speaking with us. We appreciate your feedback. Please feel free to contact us if there is anything we can do to further assist you!
Reviewed By:
Rosa
Rosa
Jan 15, 2019
Colors were not anything near the picture I provided. I was very disappointed. This was a gift, I was embarrassed to take the bouquet. I spoke to supervisor to see what she could do to make the bouquet look more like the picture provided. Finally received
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Jan 16, 2019
Rosa, thank you for taking time to discuss this with Bruce McShan. We apologize that the colors were not correct in the beginning, and allowing us the opportunity to make that right. You've wor... More
Rosa, thank you for taking time to discuss this with Bruce McShan. We apologize that the colors were not correct in the beginning, and allowing us the opportunity to make that right. You've worked with us and been around our store since you were young, so we appreciate you working with us for a positive outcome. We do apologize for the extra stress you endured.
Less
Less
Reviewed By:
Marion Knost
Marion Knost
Jan 11, 2019
I asked specifically for Blue and yellow. School colors, and there was absolutely no blue on this arrangement. Not even a Blue Ribbon😓
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jan 14, 2019
Marion, Our blue flowers did not look at their best so we used a blue vase instead. If there is anything we can do, please contact us at help@mcshan.com or 214-324-2481. Thank you!
Reviewed By:
Kathy
Kathy
Jan 5, 2019
We're disappointed…it seems way too dreary & too much depressing purples. McShan usually does much better. :(
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Jan 5, 2019
Kathy, as we discussed, the lighting is not professional in the delivery area for photos. This has beautiful, bright yellows, hot pinks, lime greens and purples.
Thank you for speaking with me earlier. We appreciate you and always welcome your feedback.
Thank you for speaking with me earlier. We appreciate you and always welcome your feedback.
Reviewed By:
Roberta Gingerich
Roberta Gingerich
Dec 21, 2018
Dose not look like picture, the one I ordered had 5 roses, I was told my order would look like photo on line. This does not!
Responded To By:
Bruce McShan / President
Bruce McShan / President
Dec 21, 2018
Thank you for speaking with us earlier & giving us the opportunity to make it right!
Reviewed By:
Kristen Zolner
Kristen Zolner
Dec 21, 2018
I asked for white and red roses with a touch of green and white hydrangrea. This is not at all what I wanted or had in mind. Is there still time to change it? I only see two roses in it! Very disappointing.
Reviewed By:
Heikenfeld
Heikenfeld
Dec 19, 2018
Would have expected more than a poinsettia, orchid and the rest just ferns for the price.
Reviewed By:
Dottye Holt
Dottye Holt
Dec 15, 2018
Wrong arrangement. Called to correct. All flowers should be red.
Reviewed By:
Francine
Francine
Dec 14, 2018
This is the first flower I have order that was not pretty to the eyes. .This was sent to a sick person in the hospital. And the flower is sick looking it self. This is not a plant a sick person would like to look at.
Reviewed By:
John Massey
John Massey
Dec 13, 2018
That arrangement looks terrible. Brown leaves on the plant. Several of the plants look like the are the same type of plant. The black container looks dirty. This looks sad and I am embarrassed to have sent this to my friend.
Reviewed By:
Jason
Jason
Dec 12, 2018
I ordered an upgrade from the pic you showed on line. This arrangement has less flowers than that one?????
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Dec 12, 2018
Thank you Mr.Jason for speaking with us today, I'm glad we were able to fix the arrangement to your satisfaction.Thank you again for choosing McShan Florist!
Reviewed By:
Paul Lawrence
Paul Lawrence
Dec 12, 2018
Not what I wanted thought it was a free standing arangement
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Dec 12, 2018
Thank you Mr.Paul for speaking with us today, we apologize for the mix up.Glad you are happy with your arrangement.Thanks so much and have a good day!
Reviewed By:
Cynthia
Cynthia
Dec 11, 2018
I need a better picture. That sure looks small for 75.00, I need a better picture.
Reviewed By:
Moss
Moss
Dec 10, 2018
This was not a full plant. Plus it was delivered to my address.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Dec 10, 2018
Thank you for speaking with us today Mrs. Beth glad that we were able to correct the situation for you. If there is anything else we can do for you please let us know.Thank you for choosing McShan Florist.
