McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 72178 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
61,549
|
85.27% |
| 4 Star ★★★★☆ |
4,605
|
6.38% |
| 3 Star ★★★☆☆ |
2,413
|
3.34% |
| 2 Star ★★☆☆☆ |
1,523
|
2.11% |
| 1 Star ★☆☆☆☆ |
2,088
|
2.89% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Julie R
Julie R
Jan 25, 2019
Normally I would say they look great but they look as tho they are missing something 🤔
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jan 25, 2019
Julie, Thank you so much for speaking with us. We appreciate your feedback. Please feel free to contact us if there is anything we can do to further assist you!
Reviewed By:
Rosa
Rosa
Jan 15, 2019
Colors were not anything near the picture I provided. I was very disappointed. This was a gift, I was embarrassed to take the bouquet. I spoke to supervisor to see what she could do to make the bouquet look more like the picture provided. Finally received
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Jan 16, 2019
Rosa, thank you for taking time to discuss this with Bruce McShan. We apologize that the colors were not correct in the beginning, and allowing us the opportunity to make that right. You've wor... More
Rosa, thank you for taking time to discuss this with Bruce McShan. We apologize that the colors were not correct in the beginning, and allowing us the opportunity to make that right. You've worked with us and been around our store since you were young, so we appreciate you working with us for a positive outcome. We do apologize for the extra stress you endured.
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Reviewed By:
Marion Knost
Marion Knost
Jan 11, 2019
I asked specifically for Blue and yellow. School colors, and there was absolutely no blue on this arrangement. Not even a Blue Ribbon😓
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jan 14, 2019
Marion, Our blue flowers did not look at their best so we used a blue vase instead. If there is anything we can do, please contact us at help@mcshan.com or 214-324-2481. Thank you!
Reviewed By:
Kathy
Kathy
Jan 5, 2019
We're disappointed…it seems way too dreary & too much depressing purples. McShan usually does much better. :(
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Jan 5, 2019
Kathy, as we discussed, the lighting is not professional in the delivery area for photos. This has beautiful, bright yellows, hot pinks, lime greens and purples.
Thank you for speaking with me earlier. We appreciate you and always welcome your feedback.
Thank you for speaking with me earlier. We appreciate you and always welcome your feedback.
Reviewed By:
Roberta Gingerich
Roberta Gingerich
Dec 21, 2018
Dose not look like picture, the one I ordered had 5 roses, I was told my order would look like photo on line. This does not!
Responded To By:
Bruce McShan / President
Bruce McShan / President
Dec 21, 2018
Thank you for speaking with us earlier & giving us the opportunity to make it right!
Reviewed By:
Kristen Zolner
Kristen Zolner
Dec 21, 2018
I asked for white and red roses with a touch of green and white hydrangrea. This is not at all what I wanted or had in mind. Is there still time to change it? I only see two roses in it! Very disappointing.
Reviewed By:
Heikenfeld
Heikenfeld
Dec 19, 2018
Would have expected more than a poinsettia, orchid and the rest just ferns for the price.
Reviewed By:
Dottye Holt
Dottye Holt
Dec 15, 2018
Wrong arrangement. Called to correct. All flowers should be red.
Reviewed By:
Francine
Francine
Dec 14, 2018
This is the first flower I have order that was not pretty to the eyes. .This was sent to a sick person in the hospital. And the flower is sick looking it self. This is not a plant a sick person would like to look at.
Reviewed By:
John Massey
John Massey
Dec 13, 2018
That arrangement looks terrible. Brown leaves on the plant. Several of the plants look like the are the same type of plant. The black container looks dirty. This looks sad and I am embarrassed to have sent this to my friend.
Reviewed By:
Jason
Jason
Dec 12, 2018
I ordered an upgrade from the pic you showed on line. This arrangement has less flowers than that one?????
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Dec 12, 2018
Thank you Mr.Jason for speaking with us today, I'm glad we were able to fix the arrangement to your satisfaction.Thank you again for choosing McShan Florist!
Reviewed By:
Paul Lawrence
Paul Lawrence
Dec 12, 2018
Not what I wanted thought it was a free standing arangement
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Dec 12, 2018
Thank you Mr.Paul for speaking with us today, we apologize for the mix up.Glad you are happy with your arrangement.Thanks so much and have a good day!
Reviewed By:
Cynthia
Cynthia
Dec 11, 2018
I need a better picture. That sure looks small for 75.00, I need a better picture.
Reviewed By:
Moss
Moss
Dec 10, 2018
This was not a full plant. Plus it was delivered to my address.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Dec 10, 2018
Thank you for speaking with us today Mrs. Beth glad that we were able to correct the situation for you. If there is anything else we can do for you please let us know.Thank you for choosing McShan Florist.
Reviewed By:
Nancy Barnes
Nancy Barnes
Dec 10, 2018
poor representation of item featured on your website. somewhat better after 4 tries, but still does not look like what you advertise.
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Dec 11, 2018
Mrs. Barnes, we sincerely apologize for the inability to create the arrangement as shown and displayed on our website. Thank you for allowing us the opportunity to make this right for you and hoping ... More
Mrs. Barnes, we sincerely apologize for the inability to create the arrangement as shown and displayed on our website. Thank you for allowing us the opportunity to make this right for you and hoping the final arrangement sent is more to your expectations. We appreciate your patience with us. Please let us know if there is anything else we can do.
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Reviewed By:
La Sandra Williams
La Sandra Williams
Dec 10, 2018
The plant is not full enough and at the top it looks like more of the plant should be at the top
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Dec 10, 2018
Thank you for speaking with us today Mrs. Williams and for choosing McShan Florist. If there is anything else that we can do for you please give us a call.Thank you!
Reviewed By:
Angela Callaway
Angela Callaway
Dec 10, 2018
Flowers were beautiful but delivered two days late! 😔
Reviewed By:
A
A
Dec 7, 2018
Flowers for a funeral wilted and died before the visitation the evening before was even over. Tried for 4 hours for them to come and replace the dead flowers, and they were somehow unable to make it 20 minutes down the street until AFTER the funeral had a
Reviewed By:
Lisa
Lisa
Dec 5, 2018
Disappointed in quality as the flowers were dying and we were missing some of the specific greenery requested.
Reviewed By:
jane simmons
jane simmons
Dec 4, 2018
I was very disappointed in this delivery. I could have bought this at Kroger for $20. not even a ribbon on the pot and 3 wimpy blooms. very disappointed. I expect better from McShan
Reviewed By:
Dr. Deborah Hopes
Dr. Deborah Hopes
Nov 29, 2018
I anticipated something more colorful. That is not attractive at all. As much business as we do with this company, OUR Pastor's floral arrangement should have looked more professional! I am EXTREMELY DISAPPOINTED!!
Reviewed By:
Barbara Caldwell
Barbara Caldwell
Nov 29, 2018
for the price and what this was for a new Baby Boy, I'm not impressed. This vase is so typical, nothing really saying BABY! I was a little concerned to get Designers choice, won't do that again. The arrangement is ok, but not for this occasion.
Reviewed By:
Kathy Worthy
Kathy Worthy
Nov 24, 2018
Not the variety that I expected for the price. Way too small from the original picture that I picked from. Should try to use what the picture shows because that is what people pay for. Very disappointed and will be embarrassed when they see it. Never agai
Reviewed By:
charlotte test
charlotte test
Nov 21, 2018
I am disappointed in this arrangement-I sent an identical arrangement earlier in the week to someone else and it was lovely. The roses in this look faded and the arrangement does not look well arranged.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Nov 21, 2018
Thank you Mrs.Charlotte for speaking with us today, and for your review. Glad to hear you are happy with the arrangement we replaced with.Have a Happy Thanksgiving from The McShans.
Reviewed By:
Robin Hickman
Robin Hickman
Nov 19, 2018
It doesn't look anything like the photo and I paid extra. Half the flowers look dead already!
