McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 72178 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
61,549
|
85.27% |
| 4 Star ★★★★☆ |
4,605
|
6.38% |
| 3 Star ★★★☆☆ |
2,413
|
3.34% |
| 2 Star ★★☆☆☆ |
1,523
|
2.11% |
| 1 Star ★☆☆☆☆ |
2,088
|
2.89% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
neil mcgregor
neil mcgregor
Nov 15, 2018
that doesn't look anything like what I wanted and there were supposed to be more than 1 balloon????????????????????????
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Nov 15, 2018
Neil,
Thank you for bringing this to our attention. Our apologies that we left off the other 2 balloons. We are correcting this & will resend the photo. If there is anything else we can assist you with, let us know!
Thanks so much!
Thank you for bringing this to our attention. Our apologies that we left off the other 2 balloons. We are correcting this & will resend the photo. If there is anything else we can assist you with, let us know!
Thanks so much!
Reviewed By:
Alton
Alton
Nov 9, 2018
Came you do something different and prettier please?
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Nov 9, 2018
Mr.Stennis,Thank you for speaking with us today.Our appologies that the arrangement didn't meet your satisfaction.Thank you for allowing us to create a beautiful arrangement of roses.As always we appreciate you as a customer,Thank you for your feed back.
Reviewed By:
connie
connie
Nov 7, 2018
this does not look like what I order.
Reviewed By:
Chelle
Chelle
Nov 6, 2018
First time EVER in 23 years of ordering from McShan that I am disappointed. The basket was absolutely BEAUTIFUL, GORGEOUS beyond words. The corsage was totally USELESS.. it was supposed to have been a pin on corsage but they made it for the wrist and it w
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Nov 6, 2018
Mrs.Wright,Thank you for speaking with us today .Again, we apologize for the error in sending the wristlet instead of the pin on corsage and being so heavy you were unable to use it. We appreciate your understanding.Please let us know if there is anything further we can do to assist you.
Reviewed By:
Deborah
Deborah
Nov 2, 2018
Very disappointed. If this is deluxe, I cannot imagine what less is. The plant looked much larger on website!
Reviewed By:
Not happy customer
Not happy customer
Nov 2, 2018
I specifically asked for orange Lillies in this arrangement. If that would have required more cost than the $100 that this cost me, then someone should have told me that. Though quick delivery, the end product looked horrible.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Nov 2, 2018
Thank you for speaking with us earlier! We are happy to hear that the recipient liked the arrangement! If there is anything else we can assist you with, let us know!
Thanks so much!
Thanks so much!
Reviewed By:
Eileen Quinlan
Eileen Quinlan
Oct 27, 2018
Not what I ordered supposed to be on a stanteally doesn't matter it didn't arrive on time waiting on my refund .
Reviewed By:
Pam Root
Pam Root
Oct 26, 2018
So disgusted and embarrassed. This is for our VP's wife of United Mechanical.
Reviewed By:
Richard Gamboa
Richard Gamboa
Oct 26, 2018
You are for real omg . I don't like it sorry
Reviewed By:
JANE SCHOMEYER
JANE SCHOMEYER
Oct 23, 2018
THE PICTURE LOOK MORE FULL THAT MY ORDER $75.00 TO $85.00 NOT HAPPY WITH THE ORDER AND LATELY WHEN WE BEEN ORDERING THEY ARE NOT LOOK FULL OR FRESH HOPE YOU IN THE FUTURE SERVICE GETS BETTER
Reviewed By:
Tonia
Tonia
Oct 23, 2018
I love McShan's but this one was different. I asked for Contemporary Flowers and this is what I received.
Reviewed By:
Priscilla
Priscilla
Oct 23, 2018
My flowers arrive after the person left the office after we called and was quarenteed our order would be on time we was told yes they quarenteed is not true. now I have left 4 call for the owner I have not received a call back very bad business
Reviewed By:
Ruth
Ruth
Oct 20, 2018
Horrible!!!! I paid for an upgrade of Designer's choice and this is an upgrade!!! UNACCEPTABLE!
Reviewed By:
Linda Etter
Linda Etter
Oct 19, 2018
That is not a basket like I ordered, nor is it a good representation of the colors I requested - pinks too bright. But it is a nice arrangement and will certainly suffice, I suppose, if it doesn't fall over on the carpet at the church.
Reviewed By:
Caren & Tom Petroski
Caren & Tom Petroski
Oct 18, 2018
The above pictured flowers were delivered and within several hours had become very wilted and in poor condition. They did not look like the picture above, even at delivery. We contacted you and a second arrangement was delivered, unfortunately it was no
Reviewed By:
Counter Creations/Rene Wells
Counter Creations/Rene Wells
Oct 15, 2018
This is the 2nd order we have had an issue with. Considering the outcome of the last 2 orders we will have to take our business elsewhere. Rene Wells
Reviewed By:
Frank Sloan
Frank Sloan
Oct 4, 2018
I liked getting a picture, just wished what I ordered looked more like the picture I picked. This doesn't look like it was put together well and the bow just looks like looping of ribbon.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Oct 4, 2018
Thank you for your review, we always appreciate the feedback! We have corrected the basket garden to look more structured & put together. Thank you for speaking with us regarding this matter.
Reviewed By:
Keich Willis
Keich Willis
Oct 4, 2018
This is not the item that I ordered online. It may be the same value but it does not look as cute as what I was ordering. Not happy
Reviewed By:
Gay Chabot
Gay Chabot
Sep 29, 2018
I have done business with you since 1975 and for 75.00 you are sending a few stalks of glads. Please deliver as I can't reorder now at this late time. However, I will not use your florist again.
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Oct 1, 2018
Gay, we are happy that the replacement arrangement met with your expectations. We appreciate your feedback and pleased we were able to rectify in a timely manner. We appreciate you!!
Reviewed By:
DG
DG
Sep 21, 2018
I asked for Daisy's and did not get what I asked for Also i have no idea how tall the arrangement is
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Sep 21, 2018
Mr. Gresham, we were happy to change out the arrangement with more daisies as you requested. As discussed in our earlier conversation, the photos are a quick snapshot of the arrangement, and do not a... More
Mr. Gresham, we were happy to change out the arrangement with more daisies as you requested. As discussed in our earlier conversation, the photos are a quick snapshot of the arrangement, and do not always show the true quality, size and beautiful colors displayed in the arrangement. I did see this arrangement and it was a large vase. The added daisies and removal of the sunflowers created a beautiful display. Please let us know if there is more we can do. Thank you.
Less
Less
Reviewed By:
Barbara Lawyer
Barbara Lawyer
Sep 16, 2018
Upon placing my order, the photo shows a double container, then the picture of what was actually delivered was a single container? I'm hardly going to ask someone that I have sent a Sympathy acknowledgement to what they actually received! So, I sit here
Reviewed By:
Moises Martinez
Moises Martinez
Sep 14, 2018
Flowers were not delivered. My daughter did not get here flowers for her birthday.
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Sep 14, 2018
Moises, we strive to meet the request for timed deliveries, unfortunately when we received your call at 12:30 for a 2pm delivery, we were unable to comply and relunctantly cancelled your order per your request. Please feel free to call us if you have additional concerns.
Reviewed By:
Peggie spicer
Peggie spicer
Sep 13, 2018
This was wrong plant!
Reviewed By:
Harry
Harry
Sep 13, 2018
It looks like we got the standard but paid for the premium
Reviewed By:
Janet Stanley
Janet Stanley
Sep 7, 2018
It's pretty, but not what I ordrted. What I did order had plants also that could be transplanted. This is mostly flowers that die quickly. I was hoping to give them something to last awhile. Disappointed in what $75.00 is worth. I could have bought carnat
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Sep 7, 2018
Janet, as per our conversation earlier today, we will get a replacement sent out with green and blooming plants as you requested. Our apologies for the error. We do appreciate you and thank you for allowing us the opportunity to correct this.
