McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 71411 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
60,838
|
85.19% |
| 4 Star ★★★★☆ |
4,584
|
6.42% |
| 3 Star ★★★☆☆ |
2,400
|
3.36% |
| 2 Star ★★☆☆☆ |
1,515
|
2.12% |
| 1 Star ★☆☆☆☆ |
2,074
|
2.90% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Caren & Tom Petroski
Caren & Tom Petroski
Oct 18, 2018
The above pictured flowers were delivered and within several hours had become very wilted and in poor condition. They did not look like the picture above, even at delivery. We contacted you and a second arrangement was delivered, unfortunately it was no
Reviewed By:
Counter Creations/Rene Wells
Counter Creations/Rene Wells
Oct 15, 2018
This is the 2nd order we have had an issue with. Considering the outcome of the last 2 orders we will have to take our business elsewhere. Rene Wells
Reviewed By:
Frank Sloan
Frank Sloan
Oct 4, 2018
I liked getting a picture, just wished what I ordered looked more like the picture I picked. This doesn't look like it was put together well and the bow just looks like looping of ribbon.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Oct 4, 2018
Thank you for your review, we always appreciate the feedback! We have corrected the basket garden to look more structured & put together. Thank you for speaking with us regarding this matter.
Reviewed By:
Keich Willis
Keich Willis
Oct 4, 2018
This is not the item that I ordered online. It may be the same value but it does not look as cute as what I was ordering. Not happy
Reviewed By:
Gay Chabot
Gay Chabot
Sep 29, 2018
I have done business with you since 1975 and for 75.00 you are sending a few stalks of glads. Please deliver as I can't reorder now at this late time. However, I will not use your florist again.
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Oct 1, 2018
Gay, we are happy that the replacement arrangement met with your expectations. We appreciate your feedback and pleased we were able to rectify in a timely manner. We appreciate you!!
Reviewed By:
DG
DG
Sep 21, 2018
I asked for Daisy's and did not get what I asked for Also i have no idea how tall the arrangement is
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Sep 21, 2018
Mr. Gresham, we were happy to change out the arrangement with more daisies as you requested. As discussed in our earlier conversation, the photos are a quick snapshot of the arrangement, and do not a... More
Mr. Gresham, we were happy to change out the arrangement with more daisies as you requested. As discussed in our earlier conversation, the photos are a quick snapshot of the arrangement, and do not always show the true quality, size and beautiful colors displayed in the arrangement. I did see this arrangement and it was a large vase. The added daisies and removal of the sunflowers created a beautiful display. Please let us know if there is more we can do. Thank you.
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Reviewed By:
Barbara Lawyer
Barbara Lawyer
Sep 16, 2018
Upon placing my order, the photo shows a double container, then the picture of what was actually delivered was a single container? I'm hardly going to ask someone that I have sent a Sympathy acknowledgement to what they actually received! So, I sit here
Reviewed By:
Moises Martinez
Moises Martinez
Sep 14, 2018
Flowers were not delivered. My daughter did not get here flowers for her birthday.
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Sep 14, 2018
Moises, we strive to meet the request for timed deliveries, unfortunately when we received your call at 12:30 for a 2pm delivery, we were unable to comply and relunctantly cancelled your order per your request. Please feel free to call us if you have additional concerns.
Reviewed By:
Peggie spicer
Peggie spicer
Sep 13, 2018
This was wrong plant!
Reviewed By:
Harry
Harry
Sep 13, 2018
It looks like we got the standard but paid for the premium
Reviewed By:
Janet Stanley
Janet Stanley
Sep 7, 2018
It's pretty, but not what I ordrted. What I did order had plants also that could be transplanted. This is mostly flowers that die quickly. I was hoping to give them something to last awhile. Disappointed in what $75.00 is worth. I could have bought carnat
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Sep 7, 2018
Janet, as per our conversation earlier today, we will get a replacement sent out with green and blooming plants as you requested. Our apologies for the error. We do appreciate you and thank you for allowing us the opportunity to correct this.
Reviewed By:
Beverly Brown
Beverly Brown
Sep 5, 2018
Hello, I have used McShan Florist for many years. My family business even sold thousands of dollars worth of merchandise to the company during the 1960-1990's. I regret to inform you that I will not be ordering from McShan Florist again. A couple of y
Reviewed By:
Bernie Casanova
Bernie Casanova
Sep 5, 2018
Some of them look dead. They don't look like what's on the web site. Can we fix that PLEASE!
Reviewed By:
Tanya
Tanya
Sep 5, 2018
The picture is beautiful; however, the arrangement was delivered to the wrong address.
Reviewed By:
Donna
Donna
Sep 5, 2018
Was very disappointed. I did not receive what I ordered. This arrangements was for my mother's Funeral.
Reviewed By:
Lisa
Lisa
Sep 4, 2018
Disappointed in the freshness - they look old.
Reviewed By:
Sheryl Burk
Sheryl Burk
Sep 4, 2018
That doesn't look anything like the one on line. It's much smaller and not pretty. You need to do a better job or I'll cancel the order and go find a nice one. You should have sent me this picture yesterday or sooner. Now I ‘ll have to rush to find anoth
Reviewed By:
Lorenzo Fuerte
Lorenzo Fuerte
Sep 4, 2018
How dissapointed, this was for a Baby not and older person, how sadVery Extremely dissaponted !!
Reviewed By:
Velda
Velda
Sep 1, 2018
I came up to see my mom today and what she got IS NOT WHAT YOU HAVE PICTURED. Not happy8/31
Reviewed By:
Joanne Croll
Joanne Croll
Aug 25, 2018
That is not the colors I ordered it is rather drab
Reviewed By:
DeShawn Turner
DeShawn Turner
Aug 24, 2018
This looks NOTHING like the arrangement that I ordered.There are no white or light blue hydrangea in this at all! This arrangement looks dark and not "happy" to cheer someone up after a death in the family, hence why I chose McShan Blue Breeze Bouquet.
Responded To By:
Bruce McShan / President
Bruce McShan / President
Aug 24, 2018
DeShawn,
Thank you for your feedback & bringing this to our attention. We have corrected our error & sent you another picture of the correct arrangement! We hope you are pleased with the new one! Thanks so much!
Thank you for your feedback & bringing this to our attention. We have corrected our error & sent you another picture of the correct arrangement! We hope you are pleased with the new one! Thanks so much!
Reviewed By:
Rene
Rene
Aug 23, 2018
Horrible delivery the ballon was busted
Reviewed By:
Cheryl Curry
Cheryl Curry
Aug 21, 2018
Requested that plant would look fresh. No blooming peace lilies added and plant does not look full and healthy. Not satisfied with the picture.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Aug 22, 2018
We very much appreciate your feedback! Per our conversation this morning, we will be sending a replacement Comfort Planter which contains a "peace lilly" and the plant will be fresh and full... More
We very much appreciate your feedback! Per our conversation this morning, we will be sending a replacement Comfort Planter which contains a "peace lilly" and the plant will be fresh and full! Please don't hesitate to contact us if you have any further questions or comment and as always, thank you for choosing McShan.
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Reviewed By:
Jayne Patterson
Jayne Patterson
Aug 21, 2018
I don't like all of the leaves in the vase!
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Aug 21, 2018
Jayne,
Thank you for your feedback & speaking with us earlier! We re-made the arrangement using less greenery & have sent you a new picture! If you have any other questions, let us know!
Thanks so much!
Thank you for your feedback & speaking with us earlier! We re-made the arrangement using less greenery & have sent you a new picture! If you have any other questions, let us know!
Thanks so much!
Reviewed By:
charlotte mcleod
charlotte mcleod
Aug 17, 2018
i am not very happy with this i feel it should have more flowers due to the price and increase that i paid
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Aug 17, 2018
Charlotte,
Thank you for your feedback & speaking with us earlier. We re-made the arrangement in a taller vase using the same colors as in this arrangement. We hope that you & the recipient are happy with the new one!
Thanks so much!
Thank you for your feedback & speaking with us earlier. We re-made the arrangement in a taller vase using the same colors as in this arrangement. We hope that you & the recipient are happy with the new one!
Thanks so much!
