McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

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Total reviews: 71417 reviews | Star Rating: 4.69
5 Star ★★★★★
 
 
60,844
85.20%
4 Star ★★★★
 
 
4,584
6.42%
3 Star ★★★☆☆
 
 
2,400
3.36%
2 Star ★★☆☆☆
 
 
1,515
2.12%
1 Star ☆☆☆☆
 
 
2,074
2.90%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 1 star reviews. Show all reviews

★★★★
Reviewed By:
Cheryl Randall
Aug 15, 2018
I ordered a dozen roses. This does not look like a dozen.
Responded To By:
Cynthia S. / Sales Manager
Aug 15, 2018
Good Afternoon, Cheryl. Sometimes the photo does not capture all of the arrangement. We are confident the arrangement was prepared with 12 yellow roses, but as stated in the email to you, please let us know if otherwise, we will be happy to correct it. Thank you!
★★★★
Reviewed By:
Debra Dixon
Aug 13, 2018
This cross was falling apart and very unacceptable and very embarrassing the cross was falling in the presence of the family
★★★★
Reviewed By:
Tony jordan
Aug 5, 2018
This is not what I ordered. My order had white hydrangeas and was ver full and pretty. I will never do business with yall again...This was for my moms funeral. Please call me. 4698658278.
Responded To By:
Cynthia S. / Sales Manager
Aug 6, 2018
Tony, we appreciate your recent review. This Multicolor Arrangement features white mums, pastel roses, carnations, lilies, snap dragons, and gladiolas. we added those hydrangea and hope that you ... More
Tony, we appreciate your recent review. This Multicolor Arrangement features white mums, pastel roses, carnations, lilies, snap dragons, and gladiolas. we added those hydrangea and hope that you were pleased with the final product. Again, thank you and please do not hesitate to contact us if you have further questions or concerns.
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★★★★
Reviewed By:
Cody Ladue
Aug 2, 2018
Flowers got there and it's like they fell over in car . Had bent and broken flowers. First time ever and this was for anniversary.
Responded To By:
Customer Service / C.S.
Aug 2, 2018
Cody,
Thanks for your feedback & talking with us earlier. Per our conversation, we are sending a fresh arrangement today!
★★★★
Reviewed By:
Dannye Klimpel
Aug 1, 2018
Pls take out dark pink roses and replace with white or ivory color if you don't have light pink available
★★★★
Reviewed By:
Sarah
Jul 31, 2018
Half the amount of flowers than those pictured online for $175 spray. There were a number of arrangements from McShan at the funeral home. My arrangement looked as though McShan ran out of white flowers when they got to my arrangement.
★★★★
Reviewed By:
Melinda
Jul 30, 2018
The plant was supposed to be a peace lily and not whatever this is. I asked my representative when we spoke if the plant she was describing was a peace lily and she said yes. This is not something I would've ordered.
★★★★
Reviewed By:
Kim Aguirre
Jul 30, 2018
Nothing like the photo on line. Droopy flowers and the color of balloons not as "cheery" colors. - Kim
★★★★
Reviewed By:
Michael Vandiford
Jul 23, 2018
Terrible. You charged me for two size upgrades. Not a single upgrade was done. The arrangement was the office joke. So small and nothing like advertised website photo. I feel like a sucker.
★★★★
Reviewed By:
Kim
Jul 23, 2018
For $150 I'm a little disappointed.
★★★★
Reviewed By:
Laura
Jul 23, 2018
Left my roses off I paid extra for. Heartbroken
★★★★
Reviewed By:
Carolynn falk
Jul 19, 2018
I ordered beautiful pink hydrangeas in my arrangement and I don't see them. I paid for them
★★★★
Reviewed By:
Val Turner
Jul 19, 2018
Don't like colors on look like picture online
Responded To By:
Cynthia S. / Sales Manager
Jul 19, 2018
Ms. Turner, thank you for your feedback regarding the bright colors of the balloons. We are pleased that we could change out the latex and mylar balloons to look more like the online photo. Please don't hesitate to call us if you have further concerns or questions.
★★★★
Reviewed By:
Vera Graham
Jul 17, 2018
Flowers weren't as beautiful as it was in picture, was thinking it would be more opened than it was.
★★★★
Reviewed By:
Barbara wolf
Jul 14, 2018
I hope there are a dozen roses there!!
★★★★
Reviewed By:
Wendy
Jul 14, 2018
The plant was small for what it cost.
★★★★
Reviewed By:
Jenny
Jul 9, 2018
I'm very upset with the service that was provided for my family during their time of mourning. I placed a order online, and put everything in detail. When the flowers were received by my family they didn't include my name, or the message I left for them t
★★★★
Reviewed By:
Julia
Jun 18, 2018
I have contacted customer service. This bouquet looks terrible. It does not at all resemble the Blue Diamond bouquet photo on line. This is a $100.00 bouquet. Call me immediately at 214-288-4873
Responded To By:
Cynthia S. / Sales Manager
Jun 18, 2018
Julia, thank you for allowing us to design a new arrangement and send today.
Please let us know, once the photo of the new arrangement is received, if there is more we can do to assist you with this.
Have a great day!
★★★★
Reviewed By:
Kathryn Shea
Jun 17, 2018
I was dissappointed and embarrassed by this plant. I wanted normal ivy. How hard can that be. My daughter and son-in-law made fun of it. They said it looked like a marijuana plant.
★★★★
Reviewed By:
Simcha Adelman
Jun 12, 2018
I ordered these flowers for a funeral service for my Mother who recently passed away and although I'm sure this is out of your control I never received my flowers because someone took them from the church. I am extremely disappointed as I paid out of pock
Responded To By:
Cynthia S. / Sales Manager
Jun 12, 2018
Simcha, per our earlier phone conversations, we understand your disappointment with the situation and thank you for speaking with us and know that a positive resolution will be found. Please don't hesitate to call us if you need assistance.
Thank you.
★★★★
Reviewed By:
Robin Isham
Jun 2, 2018
Very disappointed and embarrassed at the quality of these flowers. I use McShan frequently and have always been pleased. These were going to my doctor and I wanted them to be nice. I saw them the next day and was mortified. They had already had to throw s
★★★★
Reviewed By:
Abigail Nix
May 30, 2018
Hey, These flowers look kind of disappointing. Not very colorful and half the flowers aren't even opened. I paid for the "deluxe" version, is this right? I'm usually very satisfied with McShan, but I feel let down by these. Thanks.
Responded To By:
Cynthia S. / Sales Manager
May 31, 2018
Abigail, thank you for your response to our email concerning the review of your arrangement. As we stated, our apologies that it did not appear colorful and filled to the deluxe value. Thank you for allowing us the opportunity to make that right. We appreciate you.
★★★★
Reviewed By:
Calvary Philadelphia MBC
May 30, 2018
This floral arrangement is 8 or 12 roses. Look like its only 8.
Responded To By:
Customer Service / C.S.
May 30, 2018
Bertha,
The picture is a one sided view so your unable to see the roses on the other side of the arrangement. We just double checked the count & indeed there are 12 pretty pale pink roses! Thank you!
★★★★
Reviewed By:
Willie
May 25, 2018
I placed the order twice. I was not happy with either arrangement. I spoke to customer after receiving the first arrangement. Customer service assured me that the replacement would be a greenery. Instead we were sent a strange looking flowers. Not satisf
Responded To By:
Customer Service / C.S.
May 26, 2018
Thank you so much for your feedback! Per our conversation 5/26 we apologize so much for the replacement we delivered still not meeting your instructions. Please let us know a good day and time for ano... More
Thank you so much for your feedback! Per our conversation 5/26 we apologize so much for the replacement we delivered still not meeting your instructions. Please let us know a good day and time for another replacement to be sent and I assure you it will meet all your expectations!

Thank you so much for your patience.

Amy
Customer Service
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★★★★
Reviewed By:
Margie
May 24, 2018
This is not what I ordered. The e-receipt which you sent says Truck planter, which is what I ordered. The photo sent is the comfort planter and not really a nice looking one.
Responded To By:
Customer Service / C.S.
May 24, 2018
This order is actually going to East Dallas Church of Christ for a Funeral Service for AV Mack being held today per your order that was made online on 5/20/18. This Comfort Planter consists of a beau... More
This order is actually going to East Dallas Church of Christ for a Funeral Service for AV Mack being held today per your order that was made online on 5/20/18. This Comfort Planter consists of a beautiful "Peace Lilly" in a lovely white vase surrounded by a delicate ribbon that says "Comfort". If you have any further questions or comments please don't hesitate contacting us.

Thank you for choosing McShan!
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