McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 71420 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
60,847
|
85.20% |
| 4 Star ★★★★☆ |
4,584
|
6.42% |
| 3 Star ★★★☆☆ |
2,400
|
3.36% |
| 2 Star ★★☆☆☆ |
1,515
|
2.12% |
| 1 Star ★☆☆☆☆ |
2,074
|
2.90% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
ANF
ANF
May 23, 2018
This arrangement does not look anything like the picture on the website. Way too much greenery. the picture on the website does not show any greenery. I know that sometimes some flowers are out of season and it will be substituted but not with greenery
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 23, 2018
Thank you for your feedback! We do, at times, have to substitute and each arrangement is its own distinct design. Also, any chocolates we deliver are placed in an appropriate sized box and shrink wrap... More
Thank you for your feedback! We do, at times, have to substitute and each arrangement is its own distinct design. Also, any chocolates we deliver are placed in an appropriate sized box and shrink wrapped for its protection. If you would like to discuss this further please don't hesitate to contact us.
Thank you so much for choosing McShan!
Amy
Customer Service
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Thank you so much for choosing McShan!
Amy
Customer Service
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Reviewed By:
Kevin
Kevin
May 20, 2018
I've been ordering from McShan for years and so sorry to say I was very disappointed in my order. My wife's roses only lasted 2 days and never opened up. My son bought her some from a grocery store and they're still alive. Very embarrassing!
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 21, 2018
We appreciate your feedback! Per our conversation today, we are sending a beautiful fresh arrangement to you. We sincerely apologize for the freshness factor and appreciate you choosing McShan Florist!
Amy
Customer Service
Amy
Customer Service
Reviewed By:
Peggy Martin
Peggy Martin
May 20, 2018
Not what I ordered for a new baby girl! They are very pretty but not for the price I paid.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 21, 2018
Thank you so much for your feedback! Per our conversation, we are more than happy to send a replacement arrangement that is more suited for welcoming a baby girl into the world. If you have any questi... More
Thank you so much for your feedback! Per our conversation, we are more than happy to send a replacement arrangement that is more suited for welcoming a baby girl into the world. If you have any questions or concerns please don't hesitate to contact us and thank you for choosing McShan!
Amy
Customer Service
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Amy
Customer Service
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Reviewed By:
Susan Thompson
Susan Thompson
May 18, 2018
Pretty arrangement but that is not what I ordered. I ordered an arrangement of plants. I picked plants because they last longer than flowers. Not happy with this mistake!
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 19, 2018
Thank you for your feedback. We inadvertently sent you a picture of the wrong arrangement. We apologize so very much and if you have any questions or comments please do not hesitate to contact us.
Thank you for choosing McShan!
Thank you for choosing McShan!
Reviewed By:
Frederick Turner
Frederick Turner
May 16, 2018
Looks like a 20$ Floral arrangement from Walmart not 90$ plus dollar arrangement. Not very happy.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 17, 2018
Thank you for your feedback! This arrangement contains a wide variety of lovely flowers. It was filled to price with Star Gazers, Roses, Carnations, Peonies, Sprider Mums, Snap Dragons, Delphiniums an... More
Thank you for your feedback! This arrangement contains a wide variety of lovely flowers. It was filled to price with Star Gazers, Roses, Carnations, Peonies, Sprider Mums, Snap Dragons, Delphiniums and Tulips. Your total charge included a delivery fee as well as sales tax. If you have any further questions or comments please don't hesitate to contact us and thank you for choosing McShan.
Amy
Customer Service
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Amy
Customer Service
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Reviewed By:
Michael Smith
Michael Smith
May 16, 2018
3 dozen carnation arrangement missing 11 carnations greenery looked bad the other arrangement very beautiful
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 16, 2018
Thank you so much for your feedback! Per the voicemail I left you, we would be happy to send a replacement arrangement to you which will have all the carnations you intended in your order. We greatly ... More
Thank you so much for your feedback! Per the voicemail I left you, we would be happy to send a replacement arrangement to you which will have all the carnations you intended in your order. We greatly apologize and am awaiting your call letting us know when we can get a replacement arrangement to you.
Again, we apologize and as always we appreciate your using McShan
Amy
Customer Service
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Again, we apologize and as always we appreciate your using McShan
Amy
Customer Service
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Reviewed By:
Gaila
Gaila
May 15, 2018
This is not what I ordered.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 15, 2018
Gaila, thank you for letting us know that you received the photo of the correct item sent. Our apologies for the confusion.
Reviewed By:
Norma Vandeven
Norma Vandeven
May 14, 2018
delivered on Friday and most wilted by today Sunday
Reviewed By:
Julie navarrete
Julie navarrete
May 13, 2018
This arrangement does not look let them like the one it was delivered to my daughter very unhappy customer.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 18, 2018
We appreciate your feedback! After our conversation this afternoon we are more than willing to send a replacement arrangement tomorrow 5/19/18. If you have any questions or comments please don't hesitate to contact us!
Amy
Customer Service
Amy
Customer Service
Reviewed By:
Lee Hein
Lee Hein
May 13, 2018
My wife said the flowers were pretty and smelled good. However, they arrived Monday morning 5/7 and were dead by Friday 5/11. Barely stayed alive 4 1/2 days. An absolute total disappointment! I've purchased from McShan several times and they always la
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 18, 2018
Thank you so much for your feedback! We attempted to contact you by phone but didn't reach you and the voicemail box was full. We apologize greatly for the freshness of the arrangement that was d... More
Thank you so much for your feedback! We attempted to contact you by phone but didn't reach you and the voicemail box was full. We apologize greatly for the freshness of the arrangement that was delivered. We would love the opportunity to send a replacement arrangement of fresh beautiful flowers. Please contact us at your earliest convenience and thank you for choosing McShan!
Amy
Customer Service
214-989-2784
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Amy
Customer Service
214-989-2784
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Reviewed By:
Lorene Boyd
Lorene Boyd
May 13, 2018
I ordered a planter, a box of chocolates, and a balloon. I even called on Thursday to make sure the ballloon had “mother's day” on it and verified the order. It looks like the only thing here is the chocolates. Please explain and send me a refund for th
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 18, 2018
Thank you for your feedback and we are thrilled that the entire order was received. If you have any further questions or comments please don't hesitate to contact us and thank you for choosing McShan!
Amy
Customer Service
Amy
Customer Service
Reviewed By:
Pam Banks
Pam Banks
May 11, 2018
I do not like the flowers, please take out round purple flowers and Put stargazer Lily's.
Reviewed By:
Clyde
Clyde
May 10, 2018
The picture I saw on your website used lighter flowers. Also looked better than what I see here. This is nor very pretty. Also you have Christopher and I am Clyde
Reviewed By:
Kay
Kay
May 10, 2018
Sent out the wrong balloon ? This was for a Birthday not a get well This looks or appears very small arrangement ? For almost a $100.00 I would think it would be much bigger than the picture ! Hopefully the picture doesn't justify the size as it looks.
Reviewed By:
SanJuanita Franco
SanJuanita Franco
May 9, 2018
Horrible arrangement for 92.02. Was sent a picture before deliver, immediately called to ask them to fix it. All they did was turn the arrangement and sent a different shot of it. Unacceptable! So I cancelled the order and it's been two weeks and they
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
May 10, 2018
SanJuanita, we apologize again for the inconvenience this has caused you. Per our conversation yesterday, after a couple of days, you still have not received the refund in your account, please call u... More
SanJuanita, we apologize again for the inconvenience this has caused you. Per our conversation yesterday, after a couple of days, you still have not received the refund in your account, please call us and we will get this resolved for you. We do appreciate you talking with us and explaining your situation more clearly.
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Reviewed By:
Paul
Paul
May 5, 2018
Truthful l don't like this picture at all...
Responded To By:
Bruce McShan / President
Bruce McShan / President
May 5, 2018
Thank you so much for your feedback! Unfortunately, the picture does not do this order justice. This is a beautiful 8 inch spathiphyllum plant with a lovely blooming orchid and a blue bow to accentuat... More
Thank you so much for your feedback! Unfortunately, the picture does not do this order justice. This is a beautiful 8 inch spathiphyllum plant with a lovely blooming orchid and a blue bow to accentuate the overall look. If you have any questions or comments please do not hesitate to contact us.
Thank you for choosing McShan!
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Thank you for choosing McShan!
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Reviewed By:
Bryant
Bryant
May 3, 2018
Didn't deliver my order as promised but they did pick up the cost of the purchase after a few phone calls. I personally would've appreciated the best flower arrangement upgrade they could do because it was my anniversary they botched, but I don't believe
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
May 3, 2018
Mr. Gall, regarding our recent conversation, we have your delivery returning this afternoon at no charge to you. Again, Our sincere apologies that the delivery did not make it on the day of the event.... More
Mr. Gall, regarding our recent conversation, we have your delivery returning this afternoon at no charge to you. Again, Our sincere apologies that the delivery did not make it on the day of the event. We do appreciate your speaking with us and hoped that we came to a mutual resolution. In regards to your above review, if you have further concerns or questions, please give us a call. It is always our desire that you are completely satisfied with your experience at Mcshan Florist.
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Reviewed By:
Vicki Carlisle
Vicki Carlisle
May 3, 2018
The balloons and candy look just as I expected. Larger, even than I thought. However, the delivery driver was unbelievably rude and difficult to talk with. I understand that delivering to a large university campus can be confusing. However, DELIVERY is yo
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 5, 2018
We sincerely appreciate your feedback regarding the delivery of this order. We have reached out to you twice, one from Mr. McShan himself, in hopes of someway making up for the service you received. P... More
We sincerely appreciate your feedback regarding the delivery of this order. We have reached out to you twice, one from Mr. McShan himself, in hopes of someway making up for the service you received. Please know that this is definitely not the way McShan deliveries normally go and I apologize immensely for your experience. If you could please take a moment and contact us and I'm sure we can come to an agreement as to how we can make this right. Thank you so much and again we here at McShan apologize that this order didn't meet our normal McShan standards.
Sincerely,
Amy
Customer Service
214-989-2784
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Sincerely,
Amy
Customer Service
214-989-2784
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Reviewed By:
Susan Swearingen
Susan Swearingen
May 2, 2018
Sorry but I just don't feel like that is a $121 arrangement.
Reviewed By:
Vicky PIccola
Vicky PIccola
May 1, 2018
The arrangement was HUGE for a 5 yr.old child. Roses had brown edges and hydrangeas were wilted. I picked them up Sat. at 4:45 and I told the clerk I would be doing when I ordered them. When I told the lady at the front desk my concerns she said
Reviewed By:
LaSandra Conley
LaSandra Conley
May 1, 2018
The services started at 11am and the email I received from you all states that you all delivered the Spray at Noon. Unacceptable!!!!
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
May 2, 2018
LaSandra, thank you for speaking with me concerning the delivery of the spray to the service verifying that the arrangement arrived before the services started at 12pm. We appreciate your review and please let us know if there is something more we can assist you with.
Reviewed By:
Nancy Barnes
Nancy Barnes
Apr 30, 2018
After 5 tries, the arrangement, sadly, looks nothing like the photo on your website. I have a document showing what the arrangement was supposed to look like, and 5 subsequent tries to get it right. Whoever is reading this message, please compare this pho
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 30, 2018
Thank you for your feedback! Admittedly it did take a few tries to design this arrangement per your specifications. Thankfully after the last try we did speak and you were happy with the outcome. The ... More
Thank you for your feedback! Admittedly it did take a few tries to design this arrangement per your specifications. Thankfully after the last try we did speak and you were happy with the outcome. The designs don't always come out exactly like the website picture and that is noted in the disclaimer. If you have any questions or comments please do not hesitate to contact us.
Amy
Customer Service
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Amy
Customer Service
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Reviewed By:
Delisa Hardage
Delisa Hardage
Apr 26, 2018
We have been extremely pleased with your company's service for many years, however an arrangement that arrived on 4/23 was very subpar. Some of the flowers had already began to wilt and within 2 days the entire arrangement had began to wilt, even with ad
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Apr 26, 2018
Delisa, Thank you for your review concerning the wilted flowers and talking with us this afternoon. We always welcome your feedback and especially involving the freshness of our product. We are pleased we could resolve this quickly and we do appreciate you as our customer!
Reviewed By:
Debra Freeman
Debra Freeman
Apr 26, 2018
I hate it. please call me asap 214 929 1158
Reviewed By:
Louise
Louise
Apr 21, 2018
I ordered 2 of the same arrangements and this one looks nothing like the other one. Very skimpy, not put together well. You did redo it and it looked much better. Thank you for sending pictures.
