McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 71421 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
60,848
|
85.20% |
| 4 Star ★★★★☆ |
4,584
|
6.42% |
| 3 Star ★★★☆☆ |
2,400
|
3.36% |
| 2 Star ★★☆☆☆ |
1,515
|
2.12% |
| 1 Star ★☆☆☆☆ |
2,074
|
2.90% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
S. Reed Ashwill
S. Reed Ashwill
Feb 26, 2018
Some of the flowers didn't last 24 hours, the daisies didn't last until Monday.
Reviewed By:
Daniel Guerrero
Daniel Guerrero
Feb 25, 2018
Very disappointed, the percent of flowers they sent on Valentine's Day were wilted and dusting with a few that were actually missing pedals as if it was banged up against something they were nice enough to resend the orders to my wife and young daughter b
Reviewed By:
Debbie Milam
Debbie Milam
Feb 25, 2018
You didn't deliver the flowers to the funeral home in time for visits and I will personally never order anything from you again. The only reason you have a star is I can't review without hitting one at least but you deserve none.
Responded To By:
Bruce McShan / President
Bruce McShan / President
Feb 25, 2018
We delivered the flowers in advance of the private viewing; however, the funeral home failed to put them out. We have been in contact with the funeral home and have tried to reach out to you multiple... More
We delivered the flowers in advance of the private viewing; however, the funeral home failed to put them out. We have been in contact with the funeral home and have tried to reach out to you multiple times but have been unable to have a conversation. We would be happy to help send condolences to the family's home should you wish to do so as the funeral home failed to get the flowers out for the private viewing. Thank you!
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Reviewed By:
walter denton
walter denton
Feb 25, 2018
service sucked wife left work with no flowers i told them she got off work at 4:00 and they showed up after the office was closed at 6:00 that is unexceptable
Reviewed By:
Debra Stevens
Debra Stevens
Feb 24, 2018
I loved getting a picture of the arrangement. I was disappointed in the amount of flowers for the price. I always buy my arrangements from you. This is the first time I haven't been completely happy
Reviewed By:
Paula Maar
Paula Maar
Feb 24, 2018
Oh my God Those are Terrible!!! Does that look like 18 roses w a lot of baby's breath and a white satin bow?????? Looks like a child put it together!! And the family I sent to are high class then I send them crappy looking flowers I can't believe it
Reviewed By:
Kevin Erwin Christian
Kevin Erwin Christian
Feb 22, 2018
Ordered numerous times and this was a disaster! The delivery person could not find location and when she did my wife's flowers were big on the truck and had to be delivered the next day.
Reviewed By:
Anonymous
Anonymous
Feb 19, 2018
Suprised by the lack of ability to deliver a gauranteed delivery during business hours. Second attempt failes as well but did refund all my money without question
Responded To By:
Bruce McShan / President
Bruce McShan / President
Feb 19, 2018
We apologize for not meeting the delivery time you requested. As you stated, a full refund was made to your account and if you have any further questions or comments please don't hesitate to contact us.
Thank you!
Thank you!
Reviewed By:
Disappointed Customer!!!!
Disappointed Customer!!!!
Feb 19, 2018
2 times I have ordered and both times my delivery came after I had left for the day. My 2nd order stated I leave at 5:00 and the delivery was at 7:00. I can not review the flowers because I have been gone both times by the time they were delivered and I e
Responded To By:
Bruce McShan / President
Bruce McShan / President
Feb 19, 2018
We sincerely apologize for the inconvenience caused for you and the recipient. We did cancel the order per your request and if you have further questions or comments about how this order was handled please don't hesitate to contact us.
Thank you!
Thank you!
Reviewed By:
Lori
Lori
Feb 19, 2018
The order was NEVER delivered. You stole my $92. GIVE IT BACK!!!
Reviewed By:
Chip
Chip
Feb 18, 2018
Flowers were delivered 2 days late.
Reviewed By:
Robert
Robert
Feb 18, 2018
Failed to make delivery of flowers on Valentine's Day.
Reviewed By:
Matthew Nevitt
Matthew Nevitt
Feb 18, 2018
Flowers looked good in the picture but not delivered on day promised and difficult to communicate with the store or delivery person. After they weren't delivered to alternate address either, I cancelled the order.
Reviewed By:
Chad Wardrup
Chad Wardrup
Feb 18, 2018
Flowers started dropping in less than 24 hours. Verified vase contained water. Flowers being redelived but now not needed. Event has passed.
Reviewed By:
Ernie
Ernie
Feb 18, 2018
Called and was told that you would put in a taller base. Was assured it woukd be changed. Not what I had wanted and very disappointed.
Reviewed By:
Kenneth Smith
Kenneth Smith
Feb 18, 2018
IT WOULD HAVE BEEN NICE IF THE ROSES WERE ACTUALLY DELIVERED!! The order was placed weeks before Valentine's Day BUT WERE NOT DELIVERED. I am very disappointed with the service.
Reviewed By:
Kenneth Bonzo
Kenneth Bonzo
Feb 17, 2018
Very disappointed. The flowers were beautiful but delivery was terrible. Arrived 8:00 that night. I called at 4:30 and was told they had been dispatched but the online status didn't change until 7:00 saying it was out for shipment. This was not a last min
Reviewed By:
James
James
Feb 17, 2018
Flowers were to be delivered on Valentine Day by 5:00 but did not happen.They were delivered the next day.The Blooms were already opened.Waiting to see how long they last.This is the third issue I have had with deliveries.
Reviewed By:
Michael Hall
Michael Hall
Feb 17, 2018
I don't know what happen this year but it was not good. First they did not delivery on 2/14. Second I could not get anyone on the phone the next day 2/15. Then finally they called on 2/16 and delivered around 5:30PM on 2/16. Really no apology or disco
Responded To By:
Bruce McShan / President
Bruce McShan / President
Feb 17, 2018
Our utmost apologies for any and all inconvenience this order and delivery cause you and the recipient this Valentines Day. If you would like, please give us a call and ask for customer service and we will definitely work something out.
Reviewed By:
George W. Sneed
George W. Sneed
Feb 17, 2018
It never arrived. Waiting for my refund after speaking to a rep. Very bad service.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 17, 2018
We greatly apologize for the great inconvenience you and the recipient were subjected to in regards to this order. The refund has now been made to your account and if you have any questions please do not hesitate to contact us.
Reviewed By:
Steve McGuriman
Steve McGuriman
Feb 17, 2018
It would be zero if I could do zero. You know why, because zero is what I got. I trusted them and they failed. WILL NEVER USE AGAIN... wife was so disappointed and I looked bad. Thanks allot
Reviewed By:
Jason
Jason
Feb 17, 2018
I am normally very satisfied with McShan's service and product. However, this arrangement lacked several of my requests and certainly does not look like a $100.00 arrangement. It pails in comparison to past arrangements at the same price point. I will
Reviewed By:
Eric Cassidy
Eric Cassidy
Feb 17, 2018
Terrible service. Delivery 24 hours late.
Reviewed By:
Juan
Juan
Feb 17, 2018
1st and last time I will order with this company. I ordered flowers to be delivered on Valentine's Day and they never arrived. I got an email saying they had been delivered which was false. I tried calling to get a refund with no luck because no one answe
Reviewed By:
Jason Mayes
Jason Mayes
Feb 17, 2018
This by far was the worse service I've ever!!!! I put my order in two days before it was suppose to deliver and they didn't deliver it until after business hours. What is that!!!! I called them several times and she tells me I can't tell you when it's bei
