McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 71424 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
60,850
|
85.20% |
| 4 Star ★★★★☆ |
4,584
|
6.42% |
| 3 Star ★★★☆☆ |
2,401
|
3.36% |
| 2 Star ★★☆☆☆ |
1,515
|
2.12% |
| 1 Star ★☆☆☆☆ |
2,074
|
2.90% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Lisa Stopfel
Lisa Stopfel
Feb 15, 2018
I am disappointed in this arrangement. I would have preferred a phone call if the crime flowers were not able to be used or the hydrangeas. I have sent this arrangement probably 25 tines and have never been disappointed as I am with this one. My error was
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 17, 2018
We are sorry to hear that you are disappointed. We are happy to pick up and replace the arrangement if you would like. The green is green hydrangeas; they are just a more green variety than normal. Please let us know what we can do. Thank you!
Reviewed By:
Scott
Scott
Feb 15, 2018
Placed 2 orders for A dozen roses for my wife and a dozen roses for my daughter. I was charged for both but only 1 dozen was delivered and the message written for my daughter was sent addressed to my wife. Pretty poor, pretty poor...
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 17, 2018
We are sorry to hear that they were switched on your online order. I'm glad we could get them replaced for you! Thank you.
Reviewed By:
C K
C K
Feb 15, 2018
Have ordered flowers twice in the last month 2 Dozen Roses - delivered a day late 3 Dozen Roses - delivered a day late Spent my last dollar ever with McShan Florists
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 17, 2018
While we show them as delivered on the 14th, I'm glad we could get another order out for you on the 15th as well. Thank you!
Reviewed By:
mckie giles
mckie giles
Feb 15, 2018
my wife flowers arrived dead
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 17, 2018
We are sorry to hear that you are not satisfied. We will be in touch to see if we could pick up and replace those for you. Thank you!
Reviewed By:
Mkosarek
Mkosarek
Feb 15, 2018
It is after 7 in the evening and no flowers. Here all day, 130 bucks, several phone calls to McShan got cut off first time after waiting 15minutes, thereafter just busy signals. Poor service for Valentin's day
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 17, 2018
We apologize for the mix up and glad we were able to get in touch and resolve things for you.
Reviewed By:
Paul Abbott
Paul Abbott
Feb 15, 2018
I did not receive my order.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 17, 2018
We show your order as delivered. If you would please contact us in customer service at help@mcshan.com, we are happy to address your concerns. Thank you.
Reviewed By:
Sean Martin
Sean Martin
Feb 15, 2018
ZERO stars. My flowers were not delivered and your store is closed at 5 on VALENTINES DAY.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 17, 2018
We attempted delivery and found no one home. I show that she will be coming by to pick up a fresh arrangement today. I hope that she loves them!
Reviewed By:
Jack Tartaro
Jack Tartaro
Feb 14, 2018
It's 6:00PM on Valentines and my order is still not here. I live a half mile from McShans on Peavy. This is terrible service. I want my money back.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 17, 2018
We show your order as delivered on February 14. Should you wish to speak with customer service, please give us a call, and we will be happy to assist you. Thank you!
Reviewed By:
Ken
Ken
Feb 14, 2018
Not delivered before the end of the work day. Failed me this time.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 17, 2018
We apologize for the later delivery. We did not know her work hours since the facility operates 24 hours a day. In the future, if you will provide us with her work hours, we are happy to accommodate. Again, we are sorry we missed her!
Reviewed By:
Toby Thornton
Toby Thornton
Feb 14, 2018
This is NOT an $85 "premium" arrangement. It looks like a bunch of Spring flowers with complete disregard for the holiday they were ordered for. It's Valentine's Day. I've been on hold waiting to speak to someone for 10 minutes. I understand you are pr
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 17, 2018
We apologize for the confusion, and I see that our customer service team has already resolved this with you offline. Again, we apologize for the confusion.
Reviewed By:
Eddie Akin
Eddie Akin
Feb 14, 2018
Very disappointed flowers were ready at 12:40 but not sent until 4:20 and didn't arrive until 8:50 two hours and 50 minutes after she got off work
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 17, 2018
I see that our customer service team contacted you offline to resolve this. I hope that everything they helped you with met your expectations. Thank you!
Reviewed By:
nikki
nikki
Feb 14, 2018
I will not use this florist again! No response to emails, I called and was advised flowers would not be delivered on Valentines Day so I cancelled the order 40 minutes later I get an email saying the flowers have been shipped, I call back and was told tha
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 17, 2018
I see where we got the flowers redelivered for you and credited your account. I hope she enjoyed the flowers, and I apologize for the confusion. In the future, please let us know of any time requirements when you place an order, we can better plan to meet your expectations. Thank you!
Reviewed By:
Earle James W.
Earle James W.
Feb 14, 2018
Hope those star gazers are not wilted. They sure look like it. The whole arrangement looks like it was made up yesterday or on Monday. Hope this wasn't a mistake. This was not cheap. It looks like from this picture it came from Kroger.
Reviewed By:
Randy Fletcher
Randy Fletcher
Feb 14, 2018
The roses delivered did not look like the ones in the picture you sent me before sending the delivery? Upon delivery They were fully bloomed and messy. Your driver went to the wrong city and called looking for directions, wondering if maybe the extra
Reviewed By:
Sasha
Sasha
Feb 13, 2018
Hi, please contact me @ 972-814-4903 before delivery. This arrangement does not look Valentine's Dayish. For $90.00, I was expecting to see roses and carnations red and pink likevypu shoe on your website. Please remake before sending out. Thank you.
Reviewed By:
Aaron
Aaron
Feb 13, 2018
the photo is great and i like getting it
Reviewed By:
PHPC
PHPC
Feb 13, 2018
The individual who took my order was very helpful!
Reviewed By:
Kevin
Kevin
Feb 13, 2018
ITS NOT COMPLETE !!! Call me please
Reviewed By:
Holly Mills-Gardner
Holly Mills-Gardner
Feb 10, 2018
Totally disappointed! Not at all what I had in mind. “Elegant” this is not. And definitely not $100 worthy! I requested pastel pinks, whites & yellows - & best elegant selections.
Reviewed By:
Judy Brummett
Judy Brummett
Feb 8, 2018
Very dissatisfied
Reviewed By:
Judy Brummett
Judy Brummett
Feb 7, 2018
The flowers are not all pink. There are no pink tulips… but it does have 3 stargazer Lily's that are purple, three pink roses, alot of pink carnations miniature & large, a couple of purple hyacinths, purple chrysanthemums. I did get the square case. But
Reviewed By:
Julie
Julie
Feb 5, 2018
This is not at all what I ordered! I selected a tray of succulents. What is this? It's not even close!
Reviewed By:
Janice
Janice
Feb 2, 2018
This is not what I had in mind for a $100 arrangement. Please hold if you have not delivered. Thank you. Janice (214)986-0797
Reviewed By:
Frances Galipeau
Frances Galipeau
Feb 2, 2018
Hi, Sorry but I don't think this arrangement was up to McShan's standards. I have been a customer for years and normally am very pleased but I asked specifically asked for star lilly's and colorful fill in flowers. I could have picked this up at the gr
Reviewed By:
Ruth Robinson
Ruth Robinson
Feb 2, 2018
Changed this order.
