McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 71436 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
60,860
|
85.20% |
| 4 Star ★★★★☆ |
4,585
|
6.42% |
| 3 Star ★★★☆☆ |
2,401
|
3.36% |
| 2 Star ★★☆☆☆ |
1,516
|
2.12% |
| 1 Star ★☆☆☆☆ |
2,074
|
2.90% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Susan Seidel
Susan Seidel
Nov 28, 2017
That is the worst looking poinsettia. I feel ripped off. It should be three times that size and full for the price I paid. You should be sending flowers that are worthy of your reputation not this junk. I could have done better at Walmart. I'm beyond
Reviewed By:
Lana Cockrell
Lana Cockrell
Nov 27, 2017
I upgraded my order to "Deluxe" because it included full size roses. Does not appear from the picture that the arrangement sent has them therefore, I should not have to pay the higher amount. Please adjust my bill to only bill me for the basic arrangement
Reviewed By:
Jana
Jana
Nov 26, 2017
The plant was beautiful but unfortunately this should have been a get well balloon instead of Happy Birthday.....so I was not very happy but very embarrassed to say the least! My friend was in the hospital so the card said get well . This should not have
Reviewed By:
Tracy
Tracy
Nov 22, 2017
Compared website picture and picture above and my arrangement doesn't appear to be of the upgraded "Deluxe" size. Also the colors do not flow like on website and vase isn't fancy as shown.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Nov 22, 2017
THANK YOU FOR YOUR REVIEW. WE SENT YOU A PICTURE OF THE NEW ARRANGEMENT AND HOPE IT WAS BETTER. THANK YOU
Reviewed By:
Raymond Hayes
Raymond Hayes
Nov 21, 2017
Needs more flowers for $75.00.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Nov 21, 2017
THANK YOU, WE TALKED TO JANNA AND THE ARRANGEMENT WAS CHANGED. WILL SEND NEW PICTURE. THANK YOU
Reviewed By:
LATOYA
LATOYA
Nov 16, 2017
DOES NOT HAVE ENOUGH FLOWERS LIKE THE PHOTO ONLINE. WHAT HAPPENED?
Reviewed By:
Ivonne Reyes-Flaherty
Ivonne Reyes-Flaherty
Nov 16, 2017
That isNOT at all what I order and the picture of the flower arrangement that we order is very disappointing and you can't and to my client those ugly flowers
Reviewed By:
Karen Naumann
Karen Naumann
Nov 14, 2017
Please do not deliver this. Not worth 55.00! Very disappointed
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Nov 14, 2017
Karen, I do apologize that we did not have the plants that you wanted, but I am happy that we were able to replace them with something else for your daughters birthday! Thank you for choosing McShan Florist.
Reviewed By:
Lana Miller
Lana Miller
Nov 13, 2017
I ordered an arrangement with plants AND flowers at a cost of $85.00. This is not what I expected.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Nov 13, 2017
Lana, Thank you so much for allowing us to fix this for you. Sorry for the miscommunication and we are so glad that you like it now! Have a great week and thank you for choosing McShan Florist.
Reviewed By:
David Evans
David Evans
Nov 13, 2017
EXTREMELY Disappointed. I sent roses to my wife for her birthday while I was out of town. She received them 11/8 afternoon. I got home 11/11 afternoon. Five of the roses were already wilting and NONE had open. Vase was full of water the entire time. I h
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Nov 13, 2017
David, We are sad to hear about your experience, but we are happy that we were able to fix it for you. Thank you for such a loyal customer and we will take this in consideration to make it a better experience next time. Thank you for choosing McShan Florist.
Reviewed By:
Myrick, Dorothy
Myrick, Dorothy
Nov 11, 2017
That is not what I asked for Mrs. Wallace. I asked for an Ivy Pole with three any color butterflies. Horrible color plan. I can only see one butterfly. Colors too dark. That was a mess! This is not like your usual good service. She is gone now, and b
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Nov 11, 2017
THANK YOU FOR YOUR REVIEW AND SORRY YOU WERE NOT HAPPY WITH THE PLANT WE SENT. IT WAS A PLEASURE SPEAKING WITH YOU AND WE ARE HAPPY WE COULD GET THIS RESOLVED FOR YOU.
Reviewed By:
Ginger Jolly
Ginger Jolly
Nov 7, 2017
Beautiful flowers
Reviewed By:
Ginger Jolly
Ginger Jolly
Nov 7, 2017
Very nice.
Reviewed By:
Mark Hoover
Mark Hoover
Nov 3, 2017
No purple And the large plant looks dead I spent over $150 for this and this is the worst looking flowers I've ever seen. I've never had to call back any flowers before and you guys have such a stellar reputation and I've used you for years that florist n
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Nov 3, 2017
MR. HOOVER AGAIN WE DO APOLOGIZE AND HAPPY WE COULD GET THIS RESOLVED FOR YOU
Reviewed By:
Tim
Tim
Nov 2, 2017
The arrange is pretty, but far from what I asked for.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Nov 2, 2017
GLAD WE GOT THIS FIGURED OUT AND THAT EVERYTHING IS FINE.
Reviewed By:
Debbie Niemeyer
Debbie Niemeyer
Oct 31, 2017
I am ashamed if this is what was sent!! It looks nothing like what I ordered! It was meant to be bright & cheery... this looks depressing. :( I've always used McShan's, but I will not use you anymore! I expected an awesome representation through you and
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Oct 31, 2017
thank you. we are happy we could get this resolved
Reviewed By:
Lorraine
Lorraine
Oct 28, 2017
This arrangement looks nothing like the photo in your display. I really hope it's better in person. Sorry!
Reviewed By:
Brett
Brett
Oct 27, 2017
paid for 12 yellow roses, got 11. not sure why that is, spent $100 on these flowers.
Reviewed By:
Susan Tift
Susan Tift
Oct 24, 2017
Why am I being billed again - I did not place this order
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Oct 24, 2017
Susan, I'm glad that we were able to come up with a resolution that you were pleased with!
Reviewed By:
cindy johns
cindy johns
Oct 18, 2017
This is NOT what I ordered. I ordered the McShan Baby Boy Block. Please do not deliver this and replace with the correct order. Internet order ID is #68899
Reviewed By:
CTest
CTest
Oct 17, 2017
great little arrangement
Reviewed By:
Smith
Smith
Oct 17, 2017
This is not what I ordered - this is NOT a $150 arrangement. But, now that I've waited almost 24 hours since placing the order I need to get this over to hospital.
Reviewed By:
Mary segura
Mary segura
Oct 13, 2017
Roses do not seem to be well spaced. Also appear to be cramp d into too small a container. Disappointing.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Oct 13, 2017
THE ARRANGEMENT REALLY LOOKS BETTER IN PERSON BUT WE WILL REDO AND SEND YOU ANOTHER PICTURE. THANK YOU FOR YOUR REVIEW
Reviewed By:
George McElreath
George McElreath
Oct 11, 2017
First. The flowers were delivered to me instead of the intended recipient Yvonne Chaplin to whom I've been sending McShan flowers monthly for almost a year I admit that I may have contributed to the misdelivery by ordering online instead of by telephone.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Oct 11, 2017
WE ARE SO SORRY FOR THE CONFUSION BUT HAPPY WE COULD GET THIS RESOLVED FOR YOU.
Reviewed By:
Tammy Dickerson
Tammy Dickerson
Oct 9, 2017
We have been using McShan for YEARS & this has been the absolute worse experience! One would think it was due to emotion considering my brother would've celebrated his 50th B-Day but it isn't. My order was taken by someone who I had to repeat the dictatio
