McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 72194 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
61,564
|
85.28% |
| 4 Star ★★★★☆ |
4,605
|
6.38% |
| 3 Star ★★★☆☆ |
2,413
|
3.34% |
| 2 Star ★★☆☆☆ |
1,523
|
2.11% |
| 1 Star ★☆☆☆☆ |
2,089
|
2.89% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Mohammad Nimer
Mohammad Nimer
Jan 19, 2018
Doesn't look like the picture online or what I paid for it.
Reviewed By:
Alex Puorro
Alex Puorro
Jan 19, 2018
Flowers were dead looking after 24 hours. I sent an email to customer service with pictures attached.
Reviewed By:
Gloria
Gloria
Jan 18, 2018
Horrible customer service. They just dropped off ribbon without looking at arrangement to see if ribbon would fit which it didn't . The funeral director had to take off sticks and find pins so he could pin to the cross.
Reviewed By:
Mary Carpenter Scarborough
Mary Carpenter Scarborough
Jan 16, 2018
I had requested the best flower arrangement and even added an extra $10 to make it better. What was received looked like a $39.95 type. I was very disappointed as was my daughter and she has received many bouquets. A very poor excuse for $81.00! No co
Reviewed By:
Beverly Rezadad
Beverly Rezadad
Jan 15, 2018
Delivery was late, showed up about 5 minutes before office was closing. Had to make phone call twice about order, name was wrong in signature line and check on time of delivery. Arrangement was a lot smaller than expected. Order was placed by Beverly a
Reviewed By:
Turner
Turner
Jan 13, 2018
Although I recommended your florist to several family members from past experience, I would not do it again. The roses on the arrangement were in poor condition, looking as though the had been stored outside before they arrived. Tips of the roses looked
Reviewed By:
K. Crowder
K. Crowder
Jan 2, 2018
The flowers themselves were beautiful, however they were delivered to the wrong building. Also, my name was left off the card even though they were for my parents anniversary. The only good news was that the concierge in the building was able to track dow
Reviewed By:
Shannon
Shannon
Dec 31, 2017
This picture doesn't look anything like the one on your own personal website, from which I ordered. the above vase is skimpy with flowers, disappointing to say the least.
Reviewed By:
Deborah
Deborah
Dec 26, 2017
This was tiny, what should (at most!) have been a $40- $45 arrangement. I paid double that. I was embarrassed when we arrived for Chrustmas dinner and saw it. My sister-in-law had to add other things (other candlesticks and a runner) to make up for
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Dec 26, 2017
THANK YOU FOR YOUR REVIEW AND CONCERN AND THE OPPORTUNITY TO FULFILL YOUR REQUEST. SINCERELY, MC SHAN FLORIST
Reviewed By:
Cathy Parsons
Cathy Parsons
Dec 19, 2017
Was supposed to be 2 plants in one basket!!
Reviewed By:
Sierra
Sierra
Dec 18, 2017
It's not today someone made a mistake the Furnal is fridaynot to day they made arrangement yesterday late I want my flowers delivered Thursday by five Dec21
Reviewed By:
Tonya Royal
Tonya Royal
Dec 16, 2017
Terrible customer service in reference to listening and spelling skills
Reviewed By:
Amy Sherrod
Amy Sherrod
Dec 14, 2017
Very disappointed in the way the flower arrangement looked when compared to the original arrangement that was supposed to be delivered on Saturday 12/9/17. Also this looks nothing like the arrangement on the website.
Reviewed By:
Tiara Williams
Tiara Williams
Dec 6, 2017
I️ had a horrible experience I️ spent 150.00 on 2 dozen roses for them to die within 3 days. HORRIBLE!
Reviewed By:
bryan pruett
bryan pruett
Dec 1, 2017
Placed order to have flowers delivered to my wife at her work. I called at 2:50pm to see if they hlwere going to deliver and lady stated it would be going out at 3:00pm my wife gets off at 3:30p this order was placed at 7:00a and was sent an email with wh
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Dec 1, 2017
WE ARE SO SORRY YOU HAD TO CANCEL THIS ORDER. IF WE WOULD HAVE KNOWN WHAT TIME RECIPIENT LEAVES WE WOULD HAVE DELIVERED THIS EARLIER. THERE WAS NOT SPECIAL INSTRUCTIONS AS TO RECIPIENT WORKING HOURS. AGAIN WE DO APOLOGIZE. THANK YOU
Reviewed By:
Susan Seidel
Susan Seidel
Nov 28, 2017
That is the worst looking poinsettia. I feel ripped off. It should be three times that size and full for the price I paid. You should be sending flowers that are worthy of your reputation not this junk. I could have done better at Walmart. I'm beyond
Reviewed By:
Lana Cockrell
Lana Cockrell
Nov 27, 2017
I upgraded my order to "Deluxe" because it included full size roses. Does not appear from the picture that the arrangement sent has them therefore, I should not have to pay the higher amount. Please adjust my bill to only bill me for the basic arrangement
Reviewed By:
Jana
Jana
Nov 26, 2017
The plant was beautiful but unfortunately this should have been a get well balloon instead of Happy Birthday.....so I was not very happy but very embarrassed to say the least! My friend was in the hospital so the card said get well . This should not have
Reviewed By:
Tracy
Tracy
Nov 22, 2017
Compared website picture and picture above and my arrangement doesn't appear to be of the upgraded "Deluxe" size. Also the colors do not flow like on website and vase isn't fancy as shown.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Nov 22, 2017
THANK YOU FOR YOUR REVIEW. WE SENT YOU A PICTURE OF THE NEW ARRANGEMENT AND HOPE IT WAS BETTER. THANK YOU
Reviewed By:
Raymond Hayes
Raymond Hayes
Nov 21, 2017
Needs more flowers for $75.00.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Nov 21, 2017
THANK YOU, WE TALKED TO JANNA AND THE ARRANGEMENT WAS CHANGED. WILL SEND NEW PICTURE. THANK YOU
Reviewed By:
LATOYA
LATOYA
Nov 16, 2017
DOES NOT HAVE ENOUGH FLOWERS LIKE THE PHOTO ONLINE. WHAT HAPPENED?
Reviewed By:
Ivonne Reyes-Flaherty
Ivonne Reyes-Flaherty
Nov 16, 2017
That isNOT at all what I order and the picture of the flower arrangement that we order is very disappointing and you can't and to my client those ugly flowers
Reviewed By:
Karen Naumann
Karen Naumann
Nov 14, 2017
Please do not deliver this. Not worth 55.00! Very disappointed
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Nov 14, 2017
Karen, I do apologize that we did not have the plants that you wanted, but I am happy that we were able to replace them with something else for your daughters birthday! Thank you for choosing McShan Florist.
Reviewed By:
Lana Miller
Lana Miller
Nov 13, 2017
I ordered an arrangement with plants AND flowers at a cost of $85.00. This is not what I expected.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Nov 13, 2017
Lana, Thank you so much for allowing us to fix this for you. Sorry for the miscommunication and we are so glad that you like it now! Have a great week and thank you for choosing McShan Florist.
Reviewed By:
David Evans
David Evans
Nov 13, 2017
EXTREMELY Disappointed. I sent roses to my wife for her birthday while I was out of town. She received them 11/8 afternoon. I got home 11/11 afternoon. Five of the roses were already wilting and NONE had open. Vase was full of water the entire time. I h
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Nov 13, 2017
David, We are sad to hear about your experience, but we are happy that we were able to fix it for you. Thank you for such a loyal customer and we will take this in consideration to make it a better experience next time. Thank you for choosing McShan Florist.
