McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 72194 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
61,564
|
85.28% |
| 4 Star ★★★★☆ |
4,605
|
6.38% |
| 3 Star ★★★☆☆ |
2,413
|
3.34% |
| 2 Star ★★☆☆☆ |
1,523
|
2.11% |
| 1 Star ★☆☆☆☆ |
2,089
|
2.89% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Myrick, Dorothy
Myrick, Dorothy
Nov 11, 2017
That is not what I asked for Mrs. Wallace. I asked for an Ivy Pole with three any color butterflies. Horrible color plan. I can only see one butterfly. Colors too dark. That was a mess! This is not like your usual good service. She is gone now, and b
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Nov 11, 2017
THANK YOU FOR YOUR REVIEW AND SORRY YOU WERE NOT HAPPY WITH THE PLANT WE SENT. IT WAS A PLEASURE SPEAKING WITH YOU AND WE ARE HAPPY WE COULD GET THIS RESOLVED FOR YOU.
Reviewed By:
Ginger Jolly
Ginger Jolly
Nov 7, 2017
Beautiful flowers
Reviewed By:
Ginger Jolly
Ginger Jolly
Nov 7, 2017
Very nice.
Reviewed By:
Mark Hoover
Mark Hoover
Nov 3, 2017
No purple And the large plant looks dead I spent over $150 for this and this is the worst looking flowers I've ever seen. I've never had to call back any flowers before and you guys have such a stellar reputation and I've used you for years that florist n
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Nov 3, 2017
MR. HOOVER AGAIN WE DO APOLOGIZE AND HAPPY WE COULD GET THIS RESOLVED FOR YOU
Reviewed By:
Tim
Tim
Nov 2, 2017
The arrange is pretty, but far from what I asked for.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Nov 2, 2017
GLAD WE GOT THIS FIGURED OUT AND THAT EVERYTHING IS FINE.
Reviewed By:
Debbie Niemeyer
Debbie Niemeyer
Oct 31, 2017
I am ashamed if this is what was sent!! It looks nothing like what I ordered! It was meant to be bright & cheery... this looks depressing. :( I've always used McShan's, but I will not use you anymore! I expected an awesome representation through you and
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Oct 31, 2017
thank you. we are happy we could get this resolved
Reviewed By:
Lorraine
Lorraine
Oct 28, 2017
This arrangement looks nothing like the photo in your display. I really hope it's better in person. Sorry!
Reviewed By:
Brett
Brett
Oct 27, 2017
paid for 12 yellow roses, got 11. not sure why that is, spent $100 on these flowers.
Reviewed By:
Susan Tift
Susan Tift
Oct 24, 2017
Why am I being billed again - I did not place this order
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Oct 24, 2017
Susan, I'm glad that we were able to come up with a resolution that you were pleased with!
Reviewed By:
cindy johns
cindy johns
Oct 18, 2017
This is NOT what I ordered. I ordered the McShan Baby Boy Block. Please do not deliver this and replace with the correct order. Internet order ID is #68899
Reviewed By:
CTest
CTest
Oct 17, 2017
great little arrangement
Reviewed By:
Smith
Smith
Oct 17, 2017
This is not what I ordered - this is NOT a $150 arrangement. But, now that I've waited almost 24 hours since placing the order I need to get this over to hospital.
Reviewed By:
Mary segura
Mary segura
Oct 13, 2017
Roses do not seem to be well spaced. Also appear to be cramp d into too small a container. Disappointing.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Oct 13, 2017
THE ARRANGEMENT REALLY LOOKS BETTER IN PERSON BUT WE WILL REDO AND SEND YOU ANOTHER PICTURE. THANK YOU FOR YOUR REVIEW
Reviewed By:
George McElreath
George McElreath
Oct 11, 2017
First. The flowers were delivered to me instead of the intended recipient Yvonne Chaplin to whom I've been sending McShan flowers monthly for almost a year I admit that I may have contributed to the misdelivery by ordering online instead of by telephone.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Oct 11, 2017
WE ARE SO SORRY FOR THE CONFUSION BUT HAPPY WE COULD GET THIS RESOLVED FOR YOU.
Reviewed By:
Tammy Dickerson
Tammy Dickerson
Oct 9, 2017
We have been using McShan for YEARS & this has been the absolute worse experience! One would think it was due to emotion considering my brother would've celebrated his 50th B-Day but it isn't. My order was taken by someone who I had to repeat the dictatio
Reviewed By:
Eva Spera
Eva Spera
Oct 8, 2017
This would have been a lovely arrangement except it was never delivered.
Reviewed By:
Hutchins Senior Center
Hutchins Senior Center
Oct 6, 2017
Our flowers never showed up to the funeral home.
Reviewed By:
Veronica Slade
Veronica Slade
Oct 3, 2017
The flowers were not delivered on the day requested. I received a call from McShan tø ask what I wanted to do. After speaking with the family that was supposed to receive the flowers, they told me to cancel the order. I called to cancel the order and t
Reviewed By:
Pennie
Pennie
Oct 1, 2017
Not at all impressed. After many years of ordering mums, this will be our last. Very basic and I had to even ask for the high school name after it was "ready"...
Reviewed By:
Tim Patton
Tim Patton
Sep 27, 2017
Really disappointing. I thought for $55 we might see a little more effort put into the arrangement. How about throwing in a few pink spray roses for goodness sakes?! Instead it was all carnations, baby's breath, purple daisies (purple???) and greenery
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Sep 29, 2017
THANK YOU SO MUCH FOR RETURNING OUR CALL. I AM GLAD WE COULD RESOLVE THIS FOR YOU.
Reviewed By:
Shelly Henderson
Shelly Henderson
Sep 26, 2017
When I came in and looked through the book and picked out the arrangement, the person taking the order was very nice and helpful. The arrangement I picked out was very full and had what looked like a crystal vase (I even commented that all the arrangemen
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Sep 29, 2017
THANK YOU. I AM HAPPY WE WERE ABLE TO RESOLVE THIS FOR YOU.
Reviewed By:
Ashley
Ashley
Sep 26, 2017
This photo looks nothing like the picture of the flowers I thought I ordered...this photo looks like it should be on a "pinterest fail" board.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Sep 26, 2017
THANK YOU. WE ARE HAPPY WE COULD RESOLVE THIS FOR YOU.
Reviewed By:
Todd Joiner
Todd Joiner
Sep 26, 2017
Multiple roses were bruised and brown. Usually the flowers are beautiful, and we are super happy with our orders.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Sep 26, 2017
THANK YOU, WE ARE HAPPY WE COULD RESOLVE THIS FOR YOU.
Reviewed By:
Cecilia
Cecilia
Sep 26, 2017
Disappointed this is not what I order , I order all pink read the note . And the red makes it look horrible . Clashes Bad . Who made this . And the time of funeral is wrong . And there were two couples left out of the card . There are suppose to be 9 pe
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Sep 26, 2017
SORRY YOU WERE NOT HAPPY WITH THE ARRANGEMENT AND THERE WERE PROBLEMS WITH THE CARD MESSAGE. HAPPY WE COULD GET THIS RESOLVED FOR YOU. THANK YOU.
Reviewed By:
Marilyn Ford
Marilyn Ford
Sep 22, 2017
This is not what I ordered. I'm not pleased with this!!!
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Sep 22, 2017
Marilyn, thank you for bringing this to our attention and allowing us to make the correction and get the item as per your request.
