McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 72225 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
61,590
|
85.28% |
| 4 Star ★★★★☆ |
4,607
|
6.38% |
| 3 Star ★★★☆☆ |
2,414
|
3.34% |
| 2 Star ★★☆☆☆ |
1,524
|
2.11% |
| 1 Star ★☆☆☆☆ |
2,090
|
2.89% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Melissa Strange
Melissa Strange
Oct 13, 2015
All the needed information was provided when the order was placed, but the order was NOT sent to the funeral home. We also did not get a call to say that it wouldn't be delivered - they just never showed. Will not order thru McShan again. Also - the ratin
Reviewed By:
mel lewis
mel lewis
Oct 8, 2015
the balloons are not as colorful as I wanted, especially for a birthday. I expected something more cheerful....these are boring
Reviewed By:
Kathy
Kathy
Oct 7, 2015
For the past 4 or 5 deliveries that you have made for our company, the flowers that I order from your web site and what was delivered DO NOT even look the same.
Reviewed By:
Gloria Rojo
Gloria Rojo
Oct 7, 2015
I have no idea why you keep referring to me as Katie Stansell when my name is Gloria Rojo and when I placed the order, I gave you my name and not Katie Stansell. I would appreciate that IF I decide to order from you, again, that any emails or communicati
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Oct 7, 2015
Gloria - Thank you for allowing us the opportunity to speak with you and make this correction on your order. We apologize for the confusion.
Reviewed By:
Robert Reeves
Robert Reeves
Oct 3, 2015
Flowers looked good. I ordered them online Tuesday and they were to be delivered to my wife at her work on Wednesday for out 40th wedding anniversary. They did not deliver them Wednesday because it was so late in the day that she had gone home. It was to
Reviewed By:
Jean Foster
Jean Foster
Oct 3, 2015
Very pretty, looks like photo I ordered from. I liked getting this photo.
Reviewed By:
Robert Reeves
Robert Reeves
Oct 2, 2015
Ordered the flowers on Tuesday night online to be delivered on Wednesday. They were not delivered. Then on Thursday they called my wife and told her they had a delivery for her and then delivered it that day. It was for our 40 wedding anniversary and was
Reviewed By:
Kerry Willert
Kerry Willert
Oct 2, 2015
The photo in the order site had significantly more purple flowers. I selected the bouquet based on the abundance of purple roses and other purple flowers. I am hugely disappointed!!!!!!!!!!!!!!!
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Oct 2, 2015
THANK YOU, MR WILLERT FOR YOUR REVIEW AND I WAS HAPPY TO SPEAK WITH YOU AND RECTIFY YOUR CONCERN. RONDA
Reviewed By:
Ahmad
Ahmad
Sep 30, 2015
I am very disappointed with your services. Seriously? I ordered a bouquet with purple and pink flowers and you guys are delivery a completely different flower that looks like a piece of white toilet paper? I payed $80 for a piece of crap. I really had hig
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Sep 30, 2015
Ahmad - Thank you for allowing us to recreate your arrangement. Your satisfaction is priority, and we strive to make sure that you are pleased with your shopping experience. Please let us know if we can further assist you.
Reviewed By:
Angel & Louise Chavez
Angel & Louise Chavez
Sep 28, 2015
Excellent service and products, never have to worry about ordering from McShans. Thank you.
Reviewed By:
Gaila
Gaila
Sep 23, 2015
I don't like the tall pieces. Also, I was under the impression that the same arrangement (flowers) would be used, but put in a vase. I did not want a colorful arrangement.
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Sep 23, 2015
Gaila - Thank you for bringing this to our attention. We made the arrangement as you requested and sent a picture. As always, thank you for allowing us to serve you.
Reviewed By:
Jason
Jason
Sep 18, 2015
Flowers were not delivered until close to 5:00 and the recipient had left for the day. Additionally, an email confirmation that the flowers had been delivered was not send until the next day. Poor service, especially considering the $15.00 in-town deliver
Reviewed By:
Pam Root
Pam Root
Sep 17, 2015
Really I didn't want any stars. Very disappointed!
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Sep 17, 2015
THANK YOU. WAS HAPPY TO TALK TO YOU THIS MORNING AND GET THIS RESOLVED. RONDA
Reviewed By:
Linda
Linda
Sep 15, 2015
That wasn't what I would expect for $150.00. Why did they use such a small vase ? Maybe it's time to find another Florist . Not happy at all !!!!
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Sep 15, 2015
THANK YOU SO MUCH FOR BRINGING THIS TO OUR ATTENTION AND I WAS HAPPY TO GET THIS RESOLVED WITH YOU THIS MORNING. RONDA
Reviewed By:
Andrea Gonzales
Andrea Gonzales
Sep 14, 2015
I am very disappointed not only by this floral arrangement, which is much less full than the one that was supposed to be sent to the funeral, I am also extremely disappointed by the lack of service associated with this transaction. I am very surprised by
Reviewed By:
Rene' Shelton
Rene' Shelton
Sep 8, 2015
What I chose was a Blue Block ABC vase not a clear one. Not happy with your vase choice. Nothing like picture on your website.
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Sep 8, 2015
Rene' - Thank you for your review and feedback. After our contact with you, we are pleased that we were able to come to a satisfactory resolution and you were happy with your choice.
Reviewed By:
Terry Moser
Terry Moser
Sep 5, 2015
Beautiful flowers ... If only they had been DELIVERED !!!!!
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Sep 5, 2015
Terry & the Moser Family - Our sincere apologies are extended to you and your family for the inconvenience we caused. Thank you for calling and making us aware. We will have this delivered to the service this morning.
Reviewed By:
Brian Chaput
Brian Chaput
Sep 4, 2015
I need to talk to you. This was a highly disappointing order. The flowers are drooping after one day. After 2, they are on life-support. New water everyday... doesn't matter. Also, I paid premium upgrade, and was told I'd get 16 flowers, only 12 were in
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Sep 4, 2015
Brian - Thank you for bringing this to our attention. We are pleased that, in speaking with you earlier, we were able to replace this with a fresh arrangement and reach a satisfactory resolution.
Reviewed By:
Catherine
Catherine
Aug 29, 2015
I picked these flowers because I loved all the white flowers on your website! I do not like yellow flowers and would not have chosen these if I knew they would have yellow in them.
Reviewed By:
Carlotta H
Carlotta H
Aug 28, 2015
The picture above is not of the delivered product. They told me it was remade into a far inferior product before re-delivery. They could not explain why. They refunded me half of the price.
Reviewed By:
Marilyn Fulbright
Marilyn Fulbright
Aug 27, 2015
I'm not really happy with arrangement. It looks a little common, I'm sorry. I asked for greenery which was long and wispy. That would not have cost that much money. I'm really disappointed. This arrangement has no pizzaz and not worth the cost.
Reviewed By:
Sue Henry
Sue Henry
Aug 23, 2015
The composition of this arrangement is not pleasing. It barely resembles the web site photo. I ordered a similar one to be delivered to White Rock Montessori tomorrow and I really hope it is better.
Reviewed By:
Susan figgins
Susan figgins
Aug 21, 2015
Had to have delivery because of defected rose and they did not deliver exactly, as was originally ordered. Very disappointed.
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Aug 21, 2015
Susan - Thank you for your input during our phone call today. We always appreciate your comments and hope to continue to earn your trust and satisfaction.
Reviewed By:
Sandra Connell
Sandra Connell
Aug 19, 2015
I ordered a pale pink arrangement for an infant funeral. I said white flowers could be substituted if necessary. The only thing pale pink in the arrangement are the stargazers. There is nothing wrong with the arrangement, it's just not what I ordered.
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Aug 19, 2015
Ms. Connell - Our sincere apologies for not getting the correct color of flowers you requested. We have sent you an email and look forward to speaking with you so that we may rectify this. Thank you Ms. Connell.
Reviewed By:
Carey
Carey
Aug 18, 2015
Already called Jovana this is ridiculous I have been a custome for years, I will have to start looking for a new florist this is the third issue In less than two years apparently my business is not important!!! 901-351-6172
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Aug 18, 2015
THANK YOU FOR BRINGING THIS TO OUR ATTENTION. WE REMADE THE ARRANGEMENT & SENT YOU ANOTHER PICTURE WE ARE HAPPY WE WERE ABLE TO MAKE THIS RIGHT FOR YOU. SINCERELY
