McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

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Total reviews: 70112 reviews | Star Rating: 4.69
5 Star ★★★★★
 
 
59,642
85.07%
4 Star ★★★★
 
 
4,533
6.47%
3 Star ★★★☆☆
 
 
2,378
3.39%
2 Star ★★☆☆☆
 
 
1,497
2.14%
1 Star ☆☆☆☆
 
 
2,062
2.94%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 2 star reviews. Show all reviews

★★★★★
Reviewed By:
Stacey
Dec 18, 2021
The gnome is suppose to be a poinsettia
Responded To By:

Dec 20, 2021
We apologize for our error, Stacey. Please contact our Customer Service Team at help@mcshan.com so we can help resolve this.
★★★★★
Reviewed By:
Beth hightower
Dec 17, 2021
I ordered 6 white and 6 red roses. There are no white roses.
★★★★★
Reviewed By:
Dee Wesson
Dec 17, 2021
I loved receiving the photos. I ordered a premium size. This basket looks smaller and more compact than the regular size shown on the site. That is the reason that I paid more. I thought the plants would be much more substantial. Is there anyway you can change it to make the plants taller and more of a premium basket?
★★★★★
Reviewed By:
Tom Dunlap
Dec 16, 2021
I was disappointed with the amount of flowers that came. I thought there were roses as well. It looked sparse considering that I paid alomost 90 dollars for it. My aunt was also disappointed...it was her 84th birthday and very special to her and us.
Responded To By:

Dec 20, 2021
We are sorry you're disappointed with your order, Tom. Please contact our Customer Service Team at help@mcshan.com. We value your business and appreciate your feedback.
★★★★★
Reviewed By:
Buds For You
Dec 13, 2021
WE HAVE POINSSETTIAS TWICE THAT SIZE FOR THE SAME PRICE. I HOPE MY CUSTOMER IS NOT UPSET WITH THIS ORDER.
★★★★★
Reviewed By:
Wayne Fields
Dec 13, 2021
Friday they looked good . Saturday not so good Sunday bad and several pedals were about to fall off . Would have thought they would have lasted longer .
Responded To By:

Dec 13, 2021
Thank you, Wayne. We are sorry you experienced this issue with the arrangement. Please feel free to contact our Customer Service Team at help@mcshan.com. We value your feedback.
★★★★★
Reviewed By:
Bernadette Cipriano
Dec 9, 2021
Not even have half a dozen of roses? For $90 maybe a spider mums could have been thrown in also I don't know, but I know it's not full enough...needs more greenery of fluff maybe those white steamed flowers that stand tall? Does not have enough accent to give the WOW factor needs to be fuller!! I guess recommended designers choice should allow your designer also. My last 2 arrangement purchases were impressive this one was not...Disappointed this time :(
Responded To By:

Dec 13, 2021
We are sorry you're disappointed with the arrangement, Bernadette. Please contact our Customer Service Team at help@mcshan.com with your concerns. We value your business and appreciate the feedback. Thank you.
★★★★★
Reviewed By:
Vicki
Dec 6, 2021
Flowers looked squished and whole arrangement looked shabby. I was very disappointed especially since it went to my boss and also because I don't expect this from McShan.
★★★★★
Reviewed By:
Lisette
Dec 3, 2021
for $85 honestly a little disappointed in the appearance
Responded To By:

Dec 6, 2021
We are sorry you're disappointed in the arrangement. Please feel free to contact our Customer Service Team at help@mcshan.com.
★★★★★
Reviewed By:
Cheryl Robinson
Nov 29, 2021
Looks very tiny.
Responded To By:

Nov 29, 2021
We are sorry you're not happy with your order. Please contact us at help@mcshan.com to talk to a member of our Customer Service Team.
★★★★★
Reviewed By:
Shelly Wiginton
Nov 24, 2021
Why do the flowers look dead? Very dull arrangement not at all what it looks like on your website.
Responded To By:

Nov 24, 2021
We are sorry your order was not satisfactory. Please contact our Customer Service Team at help@mcshan.com. We value your business.
★★★★★
Reviewed By:
Mary mckeown
Nov 23, 2021
I love getting the photo. Don't love the flowers. I asked for something modern and large. It's boring. Don't think the red roses match either. Not a lot of flowers for $100 either.
Responded To By:
Bruce McShan / President
Nov 23, 2021
Thank you Mary. We are sorry you're disappointed with the arrangement. You can contact our Customer Service Team at help@mcshan.com. We appreciated your feedback.
★★★★★
Reviewed By:
linda carmack
Nov 22, 2021
GOSH, THIS WAS THE DELUXE? DOESN'T LOOK ANY DIFFERENT FROM THE STANDARD. I GUESS I THOUGHT IT WOULD HAVE MORE FLOWERS IN IT.
★★★★★
Reviewed By:
Linda
Nov 22, 2021
Disappointed! Not what I expected for $125!! Embarrassed!!
★★★★★
Reviewed By:
Steve Davis
Nov 21, 2021
I wish it had more pinks and salmon . I dont like the brown things sticking out of the top.i would like it to be a little more rounded like last years and softer in color. More feminine shades but still with a little more earthier atones than last year. Can you redo?....let me know....thanks....also missing the "Happy Birthday" pick
★★★★★
Reviewed By:
Elaine Maddox
Nov 18, 2021
Carnations are somewhat sparse and hidden behind the banner. Maybe bring carnations out from behind the banner. Thanks
Responded To By:

Nov 22, 2021
Thank you. We appreciate your feedback.
★★★★★
Reviewed By:
Samuel Taylor
Nov 15, 2021
Card/tag is blocking arrangement..
Responded To By:

Nov 16, 2021
We are so sorry, and will take steps in the future to avoid this.
★★★★★
Reviewed By:
Jessica
Nov 14, 2021
Bouquet was gorgeous, but delivery took close to 6 hours. I'm not happy about that.
Responded To By:

Nov 16, 2021
Thank you. We are happy you like the bouquet. We will address the delivery issue, and appreciate your feedback.
★★★★★
Reviewed By:
Kathy Ann`
Nov 5, 2021
A big factor in my liking the "Violets and Butterflies" arrangement shown on your website, is the wicker basket that is long enough to have the violets sit nicely inside it. The basket used ruined the effect that I like.
Responded To By:

Nov 17, 2021
We are sorry to hear you are not completely happy with your arrangement. Please contact us at help@mcshan.com so we can help resolve this. We appreciate your feedback.
★★★★★
Reviewed By:
Judy mayes
Nov 5, 2021
The roses are beautiful but I asked for clear plastic wrap snd I asked for black snd green ribbon to be tied around the flowers already wrapped around the roses and tied. The green and black ribbons were very Important. I have used McShans for many many years and have never been this disappointed.
Responded To By:

Nov 17, 2021
Thank you, Judy. We are happy you like the roses, but sorry to hear you are not completely happy with your order. Please contact us at help@mcshan.com so we can help resolve this. We appreciate your feedback.
★★★★★
Reviewed By:
Kathy Collins
Nov 2, 2021
I see that there are Sunflowers in the bouquet but it would of been nice if the picture highlighted that. Also the vine flower thing is horridness, distracts and takes away from the wedding bouquet. Truthfully, it doesn't look like a delightful wedding bouquet. I am glad that I wasn't there to see it in person. I do appreciate the on time delivery.
★★★★★
Reviewed By:
Steve Horn
Oct 30, 2021
Not as pictured on website. Somewhat disappointed.
★★★★★
Reviewed By:
Cheryl Williams
Oct 29, 2021
Flowers are not the same colors as advertised——too dark! I've had better arrangements selected and delivered in the past.
★★★★★
Reviewed By:
Carol Calkins
Oct 25, 2021
This basket is so dark and deary looking. It is not what I ordered. I understand that you need to substitute at times but this is not what I wanted. I ordered the MP83. iI tried to post the picture of what I wanted here but was unable to. The picture showed a light green with airy foliage with purple flowers and ivy and spanish moss. I don't know what greenery you used around the base but it looks wilted /curly in the picture. I even paid extra for the premium arrangement.
★★★★★
Reviewed By:
Steve Golding
Oct 25, 2021
For the first time in a long time we were disappointed in this order from McShan's. Wanted more roses and blue hydrangeas. Maybe I wasn't clear enough when I ordered over the phone. The flowers are beautiful-just not what we were expecting.
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